Comentarios de los clientes para U-Haul Moving & Storage of Galesburg

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Galesburg

Clasificación general:

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DAVID C. | Overall Experience |
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El cliente no dejó un comentario.

Clifford M.
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I have nothing but praise for this location and Uhaul in general. Clearly customer service is a key initiative of your company and I suspect the reason why 95% of rental trucks and trailers we saw on our 1900 mile move were Uhaul vehicles.

Dan J. | First Impressions |
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El cliente no dejó un comentario.

TIMOTHY A.
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They are always fast and professional. Hooked up and on the road quickly. Drop off is easy and fast also. Highly recommended location.

PAMELA O.
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Professional staff and great service.

Scott E.
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Great experience. Excellent team members. Very pleased with the whole experience!

DAVID H.
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Polite and courteous. Professional etiquette and are willing to assist with any needs

joe r. | First Impressions |
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El cliente no dejó un comentario.

Maggie W.
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I had to change my reservation twice because of “limited availability” listing on 2 locations on the website when in reality the locations did not have the equipment that I wanted (15 ft truck). Picking up in Galesburg was inconvenient because of the extra mileage needed to return the truck. The overall price for the trip was too high, especially when someone is going through moving which is already expensive enough.

Paul N.
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El cliente no dejó un comentario.

jeff k. | First Impressions |
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The staff was professional and courteous. The facility was clean and secure. I can't think of any reason to consider any other storage provider next time I need such a service. Thank you!

Robert L. | Overall Experience |
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Annie Huffman was great to work with and I look forward to doing so again in the future. Annie makes UHaul a place to do business with. She took care of all my needs and answered all my questions and concerns. One of the best places to move with or do storage with by far !!!!!

DEBORAH D.
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Annie was great!!! Rest of staff was nice.

Melissa O.
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El cliente no dejó un comentario.

LOUIS S.
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Driver's side door was broken. Door would not close without extreme force.

Lori B. | First Impressions |
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Uhaul moving truck outlets, suck....the storage, was Ecellent!

JESSE H.
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Drop off was a breeze after a long stressful day.

Tracy B. | First Impressions |
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They helped me at a time when I had nothing or no where to go.

MONICA B.
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Staff was also very helpful and polite. Good attitudes!

CHRYSTI B.
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El cliente no dejó un comentario.

randall B.
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At the drop off location, they had the parking lot marked off to show where to drop off the equipment. Two staff came out and it only took a few minutes to inspect the truck and let me know I could leave without any additional charges. This was very much appreciated by me.

Cathy B. | Overall Experience |
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El cliente no dejó un comentario.

GARY B.
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I'm glad this place is here it's a great addition to Galesburg. Great friendly service.

Haley M. | Overall Experience |
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El cliente no dejó un comentario.

david f. | Overall Experience |
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El cliente no dejó un comentario.

SALIM B.
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El cliente no dejó un comentario.

MATTHEW L.
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The people at this site are outstanding! Annie went out of her way to make this an exceptional experience. Thank you for all your help and courteous service!

Randy H.
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El cliente no dejó un comentario.

RICHARD L.
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The employees were top notch and very helpful and friendly!

Rick B.
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excellent

Tim A.
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Quick and easy. I never had to touch a thing. Equipment was hooked up and disconnected in minutes. Great location. It is a little out of the way but I would not hesitate to rent there again. Thanks!

Tessa J.
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The store manager was beyond thorough and very helpful. She was very pleasant and easy to work with, giving suggestions when needed. Really appreciated her help!

Jennifer B. | Online Move In |
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El cliente no dejó un comentario.

russell N.
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El cliente no dejó un comentario.

REBECCA H.
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All went smoothly from the reserving the truck to picking it up and returning. The young lady was so nice cfc e and kind. She made sure to ask if we needed supplies. I would definitely use this rental again in the future.

ROGER S.
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El cliente no dejó un comentario.

David M.
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Excellent service from both of the ladies I dealt with. One was very helpful and kind on the phone and able to answer all my questions (Annie), and the other was also great to interact with when returning my equipment and made everything easy (Sarra). I was beyond pleased with this U-Haul location and both of these employees!

Fred M.
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El cliente no dejó un comentario.

Kerre N. | Overall Experience |
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El cliente no dejó un comentario.

rhonda l. | First Impressions |
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El cliente no dejó un comentario.

BECKY C.
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El cliente no dejó un comentario.

William L.
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U-Haul had the equipment I needed without a reservation days prior, I ordered it via the Internet and within an hour I went and picked it up. It was a great experience and one I would do again.

William D.
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This facility and all employees that I interacted with were great and very helpful.

Sophia P.
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El cliente no dejó un comentario.

RONALD B.
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This location has very helpful people working there. I've rented twice recently. I'm currently doing some projects and I needed some ply wood. I don't own a vehicle large enough. I rented a trailer once and a pick up the second time. It cost about $30 each time. Not bad for being able to run around town and get the stuff myself. Both times Dillon and sorry forgot the other guys name were super helpful and courteous. Need more local businesses like this.

William S.
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Get more one way trucks and trailers

STEVEN C.
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El cliente no dejó un comentario.

WILLIAM S.
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El cliente no dejó un comentario.

James S.
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I'n and out in no time,all round good experience on both ends

Mark V.
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El cliente no dejó un comentario.

Susan H.
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The customer service at this location is always amazing. They go above and beyond. Always a pleasure to work with them!

AARON K.
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El cliente no dejó un comentario.

John S.
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El cliente no dejó un comentario.

Brian B.
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El cliente no dejó un comentario.

Renee P.
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Love this location 💙❤

Kory D.
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I was very impressed by this location and the general manager Annie! She was so knowledgeable and helpful with everything! She's such an asset to the U-Haul company don't ever let her get away! Can't say enough about her customer service abilities and will recommend that facility to everyone I know!

Sharon D. | First Impressions |
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This is a great facility that I have seen with you haul. I was very impressed with Annie. She is a great manager, who have some great employees. They were not just only polite. They were compassionate about my situation that I was going through at the time. They were effective, worked in a great timely manner, well educated and they knew their job and did if very well. Thanks Annie and the crew you all ROOOOCK!!!!! GREAT JOB!!!! as a Manager and clerks. The gentlemen and the female employee that worked on that I forgot your names. But you all know who you are. As for U Haul, you all need more facilities like this one. I really like your facility and the President of this facility needs to branch out more.

LAURENE G.
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El cliente no dejó un comentario.

RICHARD M.
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El cliente no dejó un comentario.

ROBERT N. | First Impressions |
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The Galesburg team did a great job! Everyone was helpful and friendly!!!

SUSAN L.
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Your employees are super nice and knowledgeable.

TERRY P.
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Perfect rental experience. Thanks!

ROBERT A.
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El cliente no dejó un comentario.

MARIANNE C.
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El cliente no dejó un comentario.

GREGORY C.
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El cliente no dejó un comentario.

Michele L.
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Many thanks !!! Job well done.

HAROLD W. | First Impressions |
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Annie was great she took me around showed me everything showed me how to do everything she was a wonderful person you should hang on to this one

ASHLEY J.
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El cliente no dejó un comentario.

Randy C.
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El cliente no dejó un comentario.

Henry G.
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None, thank you...

BRUCE H.
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El cliente no dejó un comentario.

ERIC P.
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El cliente no dejó un comentario.

Scott S.
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El cliente no dejó un comentario.

MONICA I.
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El cliente no dejó un comentario.

Garry W.
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El cliente no dejó un comentario.

WARREN J.
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El cliente no dejó un comentario.

Harry S.
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Nothing, Annie was super friendly and Professional you need to make sure you dont lose her....she is an awesome person!

john E.
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El cliente no dejó un comentario.

William S.
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El cliente no dejó un comentario.

Robert L. | First Impressions |
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Annie has been very helpful with all my needs and answers all my questions. A pleasure to talk to and do business with !!

PAIGE K.
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Can't say enough about my drop off experience! Extremely friendly and professional! Will highly rec. this location to any one.

JOHN E.
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El cliente no dejó un comentario.

JAMES T.
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Lengthy wait time due to multiple customers and only one agent at counter.

KWAME S.
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the manager is awesome. I cant recall her name

SABRINA C.
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El cliente no dejó un comentario.

GARY S.
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Friendly staff and accommodating

Dylan M.
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El cliente no dejó un comentario.

Jeff S.
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The owner of the location that I rented from is the best you could possibly deal with. My complaint is with corporate. Called 1-800-go-uhaul. Terrible experience. Told me an hour to an hour and a half max wait to come unlock u-haul where I was stranded. Over 3 hours later, still no show. Didn't even take the time to contact owner of truck at location I rented from to inform them of anything. Luckily, I got a ride or would have had to walk 12 miles back home. My phone was locked in the uhaul.

Linda G. | First Impressions |
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We are very happy with this facility, the staff is very helpful, friendly and professional, the facility is very secure and well maintained. Thank you.

Paul M.
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App is a bit slow; had to reload twice. But the app itself is excellent! For better or worse, the future of your kind of business, and many others.

Steve W.
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Nothing, the pick-up was smooth, clean, and the personnel were friendly and helpful. It could not have gone better!

LYNN A.
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El cliente no dejó un comentario.

Chad C.
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Well prepared and professional service from all staff. Nice job!

David P.
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El cliente no dejó un comentario.

Les K.
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I am satisfied to the way this location operates, even with a pandemic

Felica P.
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El cliente no dejó un comentario.

Michael C.
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El cliente no dejó un comentario.

Bernie C.
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Annie did an excellent job. Excellent knowledge of her product and the business. I was very impressed with the location. Truck was brought to the front entry for easy access to exit the location. Very good experience....

Timothy K.
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El cliente no dejó un comentario.

Traci S.
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I was very impressed with the customer service. Excellent employees!

Ralph U. | First Impressions |
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Great at both ends

haley S.
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El cliente no dejó un comentario.

Haley S.
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El cliente no dejó un comentario.

Robert L.
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Everything was great and everyone was very friendly and helpful, I would not change a thing !!

Jason M.
Clasificación:

More accuracy when someone calls in. I called to get info and the info on mileage was considerably higher when I picked up the truck I reserved than it was when I called to see how much it would be.

Robert L.
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El cliente no dejó un comentario.

Brunilda Q.
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We was attended but the manager,she was very helpful and nice.. thanks

BRADLEY M.
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El cliente no dejó un comentario.

Glenn S.
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El cliente no dejó un comentario.

Jody J. | First Impressions |
Clasificación:

The manager went above and beyond to help me get a unit, become successful with the swipe card and unit lock, and help me get the boxes I needed to pack up my classroom. She was friendly and very helpful!

Jodie M. | First Impressions |
Clasificación:

At a time of high stress with my classroom needing to be packed up and stored, your staff made things a lot easier. Social distancing rules were being followed to your best ability. Annie (on the phone) and Adam (in store) were both so helpful and kind. Adam went above and beyond to explain the procedures, answer my questions and show me around. I was honestly very impressed with the storage facility. It was clean, secure, and very easy to maneuver. Thanks for so being helpful in a stressful time.

Jodie M.
Clasificación:

El cliente no dejó un comentario.

James B.
Clasificación:

El cliente no dejó un comentario.

Darold D.
Clasificación:

El cliente no dejó un comentario.

Jeremy H.
Clasificación:

El cliente no dejó un comentario.

Linda M.
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El cliente no dejó un comentario.

Courtney Y.
Clasificación:

The location tried to talk me out of a 26ft truck because it was too hard for them to get. I told them that's what I wanted. So they said they would call me with a pick up location when they secured the truck. Never called. Then called me Friday morning and asked where I was. Then the truck gauges stoped working while driving on the highway and wouldn't start after being turned off. What a disaster.

james B.
Clasificación:

El cliente no dejó un comentario.

SALLY P.
Clasificación:

No comments to improve other than condition of one of the boxes. The Galesburg staff, especially Annie, Adam, and Sarah, were great. There was not a problem I had, or a question I had that was not solved, or answered. The moving process is just literally a pain. These people made it less difficult, I felt more confident in a good outcome, and it worked out perfectly from both ends. Heather and Brandy at Hendersonville are real pros moving those boxes in and out! Total great big THANK YOU to all personnel involved in my move. I highly recommend this method of especially long distance moving.

Frank M.
Clasificación:

I think you guys are doing great, I had to put my reservation on hold for a extra day before I was able to get it and there was no problems at all and it was ready for me the next day thank you so much

Bradley T.
Clasificación:

El cliente no dejó un comentario.

Debra D. | First Impressions |
Clasificación:

Annie, the manager and Adam were wonderful. Helpful, courteous and went above and beyond to help us..

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