El cliente no dejó un comentario.christine l. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Galesburg
Galesburg, IL 61401
(Across the street from Target on Carl Sandburg Drive)
Servicios en esta ubicación:
- Mon–Sat7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.christine l. | First Impressions
El cliente no dejó un comentario.Kecia L. | Overall Experience
El cliente no dejó un comentario.Ashley J. | Overall Experience
El cliente no dejó un comentario.christine l. | First Impressions
El cliente no dejó un comentario.Jennifer C. | Overall Experience
El cliente no dejó un comentario.DEREK K. | Overall Experience
El cliente no dejó un comentario.roger C.
East side drive in bays had a several screws form door replacement throughout the bay.Joe H. | Overall Experience
El cliente no dejó un comentario.Mike R.
El cliente no dejó un comentario.Jason K.
Your Gm was AWESOME!!!! You have a Great Staff!!! Thanks so much!!!!!!sherise H.
El cliente no dejó un comentario.John T. | Overall Experience
Staff was friendly and efficient.Dulcinea T. | First Impressions
El cliente no dejó un comentario.Dulcinea T.
The Mgr. at this store was not trained well. ItkiRONALD B.
The agent tried to help when my self check-in went wrong. I was very frustrated after 40 minutes trying to get the key because I didn't receive a code for the lock box. I would not use the self pickup service again.Susan H.
The whole staff was very friendly and accommodating.jason g. | First Impressions
The drop off location is trying to pull some bullshit.trying to charge my account 93.00 dollars for bullshit.so I contacted my attorney about itJohn T.
There was one person working at the time of drop off and she couldn't have been more than a teenager, which meant that I had to detach the trailer myself. Additionally, no one had cleared the drop off lane of all the other trailers that had been dropped off, so I had to maneuver around them, back up to the front of the drop off cover, drop the trailer and walk it out of the way, so that cars could get around.Ryan D.
Quick rental in and out. Ladies at front desk were awesome.!!!!Brent B.
Was not able to pick up truck at scheduled time because my key was not left in the lock box. Had to sit and wait a hour for the store to open to get the truck key. Bathroom inside the store was filthy as well.Samantha F.
Dead cockroaches all over unit before we ever moved a single item in. We cancelled our unit immediately.Erinn H. | First Impressions
We never even moved in. Rented the locker, went to see it and found tons of dead roaches in our unit.Erinn H. | Overall Experience
El cliente no dejó un comentario.Brad D.
I will look for another hauling company next time..!! U-Haul service sucks. Why fill out an online form when everything you chose like what trailer, what location will change..!!!! I was told I could return the trailer to a closer location and when I did, they said I could not unless I paid $200.!!!!!!!!!! I will tell my friends to BEWARE OF U-HAUL if trying to book them, because they will changes things..!! Signed one unhappy person...!!!Tom H.
El cliente no dejó un comentario.DEAN C.
El cliente no dejó un comentario.marsha f. | Overall Experience
The last 6 months this facility has gone downhill. I pickup a trailer every Tuesday that I have reserved and the last two times they didn't have any on the lot. I was told once they must have gone out last night BS.ANDREW O.
The guys there were very nice and professionalAngela W.
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.Ron C.
I'm getting married February 10th 2023. My soon to be Husband Larry England has got a storage unit there. So instead of having 2 units we are just moving my stuff into his. So I'm still with you. Thanks for helping me at lose my stuff and yes I always tell everybody about you guy's.Shelly W. | Overall Experience
Dolly and furniture pads were not in the truck when we left. Had to go back to the store to retrieve. Every time I called the store I was put on hold for 10+ minutes.Halie C.
El cliente no dejó un comentario.Rod M. | First Impressions
Mention the $19.95 a day does NOT apply on weekends, misleading!Mary C.
El cliente no dejó un comentario.Zac C. | Overall Experience
Absolutely great service!Alicia C.
Equipment was faulty, proper inspection needs to be done before rental.Cleo H.
El cliente no dejó un comentario.Emily P. | Overall Experience
El cliente no dejó un comentario.Diane R.
The staff is very helpful and friendly. I would highly recommend.Keonia H. | Overall Experience
El cliente no dejó un comentario.Mark W.
El cliente no dejó un comentario.veronica C.
Not have GMC 26' truck's. Wasn't good driving and was really rough riding.Shane S.
Trailer was brokenShawn P.
El cliente no dejó un comentario.MILLARD E. | Overall Experience
Storage unit was affordable and secure. Staff were friendly and helpful. Even through difficulties in the national economy that threatened millions with homelessness and the inability to pay bills, uhaul protected my property and thereby helped my family through an incredibly difficult time!BRIAN R. | Overall Experience
El cliente no dejó un comentario.James H. | First Impressions
El cliente no dejó un comentario.Kelly H.
For some reason my iPhone 14 pro max would not scan the backside my drivers license to upload to your system. Is there a special setting required on my part? The UHaul team member used their phone to scan it for me. This is the second time this has happened on rentals.Clifford D.
El cliente no dejó un comentario.Harold B.
El cliente no dejó un comentario.DEAN C.
El cliente no dejó un comentario.Randal J. | First Impressions
El cliente no dejó un comentario.Rebecca K. | Overall Experience
Customer service could improve. My vehicle was not parked where the picture indicated. Additionally, I ordered an appliance dolly with my truck. The dolly was not with the vehicle and I had to walk into the store to get the dolly. Not a big deal in general but defeats the purpose of the 24/7 self service feature U-Haul offers.Adam S.
Every time I went there a sign was on the door to call a number to talk to someone-that isn't service!marcia L.
El cliente no dejó un comentario.michael M.
I only went above average because theres always room to be better.ALAN R. | First Impressions
Great customer service at this location!!!Jessica C.
The process was easy and the equipment worked well.Sara H.
El cliente no dejó un comentario.Monica I. | First Impressions
Little displeased, I picked up the truck with a bit over a quarter tank of gas, I made sure to return it with close to a half tank. I had the email receipt and saw we were charged over $15 for returning the truck with more gas than I picked if up with. I guess I should not do the email receipt next time.Randal J.
El cliente no dejó un comentario.MILLARD E. | First Impressions
El cliente no dejó un comentario.Marilyn M. | Overall Experience
El cliente no dejó un comentario.Dayan W. | Overall Experience
El cliente no dejó un comentario.Tracy K. | Overall Experience
El cliente no dejó un comentario.Jennifer B.
Awesome customer service. We arrived earlier then anticipated and were able to pick up our equipment. ¡Gracias!Lori O.
El cliente no dejó un comentario.Patrick K.
Dillion is A-1 ! Nice guy with a great team.breon c. | First Impressions
Took a photo of my gas gauge when I picked it up. Follow this photo while refilling. Both matched perfect. Returned truck was told I didn't fill it to the line I watched it fill to and was charged for gas when I in fact followed the line it was when picked up. Ridiculous.Abbey T.
El cliente no dejó un comentario.Isaiah W. | Overall Experience
El cliente no dejó un comentario.Julie C.
No one was around for me to return the truck at 1130am. Truck was given to me with 1/4 tank but I had to return it with a 3/4 tank despite only driving 40 miles.Cameron L.
Always a good experience, always professionalPAUL C.
Way overpriced for the units, I understand they are indoor but 80 bucks after tax for a small unit is ridiculous I have another large unit at an outside facility that works just fine for 55 bucks a monthDwight M. | Overall Experience
El cliente no dejó un comentario.Patrick K.
The employee was beyond lazy. We had to do everything ourselves. My husband had to make the return on his phone because the employee wouldn't do a thing.Michael D.
Make it cheaperDarryl M.
This location is horrible and unprofessional. Have had different employees every month. Poor service had told I was moved out and was still charged for 4 months after. Dillan and Mr Gonzalez are worthlessLes S. | Overall Experience
El cliente no dejó un comentario.lacey h. | Overall Experience
Overall I'd recommend storing items here and renting trucks. However, this experience was not great as it took over 30 minutes to find an open storage unit and get everything situated. The first storage unit they gave me had people actively moving furniture in it. The process was just frustrating yesterday, but it ultimately all worked out. I got my stuff put into my new storage unit- just took way longer than I anticipated. My first time storing here was great- was in and out very quickly. This time however, it seemed that the employees were unfamiliar with the system and the polices. I asked about delivering items to the facility and they claimed they never have done that. Well the sign directly behind them stated that you can ship items and the employees can sign for you. All I wanted to know is if I got something delivered, I could come by the same day and put it in my unit. I left frustrated as they had no clear answer.Clarissa K. | First Impressions
Very good experience. No problems. Staff was very professional. We will be back and recommend this U-Haul dealership to anyone. Good job guys.DAVID S.
Person there had no idea how to check trailer in.Bryan R.
Pay attention to details and keep accurate records.Laura B.
I would tell anybody about the facility and the people in. And would love to use it again any time I need it.alice A. | Overall Experience
The bed of truck could have been swept out a little better, but it was clean.Eric S.
The person I initially talked to gave me the wrong price quote and was off by several hundred dollars. The person who hooked up trailer told me the lights worked but as I found out later while driving in a rain storm the tail lights did not work.Terry S.
I have been moved out of my storage since the end of July 2022Misty B. | Overall Experience
El cliente no dejó un comentario.josh m. | Overall Experience
was charged a return convenience fee for not checking in after hours return and had to provide proof of check in to get refund (which i did). was strongly implied by staff that all after hours returns get charged rather than admitting check in. was threatened with fees on future rentals despite timely return and proof of self check in. very poor service on return and billing but otherwise fine.ben W.
El cliente no dejó un comentario.Jason K.
They check me out and not the worng person but the person there help. And I was lock out was going to pay my month rent.should have two for free scens some must upTony W. | First Impressions
El cliente no dejó un comentario.Erik O.
El cliente no dejó un comentario.Douglas F.
The left wheel harness would not stay on the tire. Difficult dangerous situation.RBlaine S.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.Julie R.
Making sure everything is safe and ready. Very friendlyShawn H.
El cliente no dejó un comentario.Isaiah C.
El cliente no dejó un comentario.BOBBIJO T.
I was charged for an extra day after being offered an extra one due to mechanical problems mid way through our truck and auto transport rental. Extra day refund requested!ChrisTopher B. | First Impressions
Nothing. It's silly. But I'd like to move again or help a friend; that way i can rent from U-all (U-haul) again soon. I misplaced the U-haul van keys. I called and not only did Dillion not grouse at me, but gave me advice. I contacted the help line and the gentleman who helped me was fantastic. He too gave advice, worked on obtaining a locksmith and wasn't condescending. Overall the experience was a good one!lloyd S.
Dillon at the front desk was very helpful couldn’t recommend this U-Haul moreDiana B. | First Impressions
It took a very long time to check the truck in. There were no other customers at the location, and 4 employees, but they sent a trainee to do it, without accompanying her. It took about 20 minutes to simply check the truck in.Ann G.
Easy process to get a storage locker.Joe H. | First Impressions
Transaction was performed quickly by knowledgeable and courteous employees.keith W.
El cliente no dejó un comentario.Dixit S.
El cliente no dejó un comentario.JOSEPHINE H.
El cliente no dejó un comentario.lisa J.
El cliente no dejó un comentario.ronald T.
The windshield was so dirty on the inside that when driving at night I felt like I was driving through fog. I could barely see. I was not able to stop and clean it because I was on a 2-lane highway with no shoulder on a winding and hilly highway in the middle of nowhere. Also,I tried adjusting the outside mirror so I could see the rear of the car I was towing and it wouldn't budge which made driving more challenging.Julynn P.
The trailer safety chains are too difficult to put on in a timely mannerevan O.
Thank you for the ease of returning the equipment.Mareda B.
Was grateful to have a nice clean place to storey stuff .pamela d. | Overall Experience
The staff here is absolutely friendly and helpful. Renting a trailer is something that I do once in every two-three years. The staff explained me how to use it, how much my car can tow and guided me through the process.HUSEYIN U.
El cliente no dejó un comentario.Alison B. | First Impressions
Manager was attentive and explained everything thoroughly. Very satisfied with our experience renting a trailer.Rod M.
best uhaul location I've ever been toBrian B.
El cliente no dejó un comentario.Kevin L.
Very friendly and helpful. Will be back next summerDanny L. | Overall Experience
I have rented ftom this location several times. My experience is that they are nothing short of being teriffic. They are friendly, knowledgable people, and the. cleanest rental store i have ever seen.ronald R.
El cliente no dejó un comentario.Lindsay W.
Dillon has shown how employees can move up through the ranks. Greatly appreciate all of his help every month.ANDREW O.
El cliente no dejó un comentario.Alexia A.
El cliente no dejó un comentario.candice R.
El cliente no dejó un comentario.Mohammed B. | Online Move In
Everything was excellent.JOHN S.
Nothing to improve.... It was a great experience and the staff was awesome.Michael B.
El cliente no dejó un comentario.CLINT S.
I was sent off with a 20ft truck that was known to have a 'Check Engine' light active (apparently it was misfiring). The fact this was known yet still let me go is disturbing. Fortunately, I returned to the store before I was (potentially) stranded on the road. I then had to take a much larger truck, as the only option available.Brian A.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.NICHOLAS S.
Wonderful customer service, clean equipment in working order.Neil S.
El cliente no dejó un comentario.chris C.
El cliente no dejó un comentario.Nathan N. | Overall Experience
El cliente no dejó un comentario.loren P.
No one was at the location when I showed up and when I did get my truck the gas was almost empty. I also never got the mattress cover I paid for.Lluvia L.
El cliente no dejó un comentario.Angela P.
El cliente no dejó un comentario.robert b. | Overall Experience
Very pleasant experience all around. My rental was available when promised. Very smooth check out and check in process. I will definitely rent from this location againwendell H.
The entire system is almost self serviceable, besides picking up the key! When you are working in a particular time frame this is a precious commodity.Christian H.
The people were outstanding at both locations. I was very pleasedTODD S.
El cliente no dejó un comentario.bridgett V.
Received phone calls and emails from different people about when they would deliver box to home address. Changed the date of to deliver 2x's due to problems on their endbridgett V.
My rental unit was to have a lock for use in the unit and there was not one. I had to leave my items unsecured and go purchase an affordable lock myself.Amy W. | Online Move In
Great help from U Haul Moving and Storage Galesburg. I am not happy with multiple text and calls connected with my rental. The original trailer size I ordered wasn't going to be available, so I was offered the next size for the same price. This also happened a second time, this time time offering me to drive 60 miles round trip for a trailer; I declined that offer, stating I live in Galesburg where there is a local UHaul. I was offered a trailer to be picked up in Galesburg. My wife went to pickup the trailer on 8/12 and they told her the trailer was in Moline, another 60 minute round trip. That wasn't going to work for us, so they offered yet another size trailer, so we took that. On 8/13 we got a call from UHaul in Moline asking why we didn't pick up the trailer. VERY UNORGANIZED operation.Dwight W.
El cliente no dejó un comentario.Scott A.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.jalen w. | Overall Experience
El cliente no dejó un comentario.Randy J. | First Impressions
I tried to purchase a lock from this UHaul facility and it didn't work properly. When it came time to exchange the lock for a refund, the manager (Timothy Guerrero) could not figure out how to process the refund. I left the store on Sunday, July 3, 2022, without a refund and a less-than-satisfactory feeling. When I cleaned out my small space after one month, I checked out successfully -- without incident. However, went I went to retrieve an item (I Pass transponder) that I had left behind during a previous rental, I was told by the assistant manager, Dillon Barnes, "that it was a good thing that I found it. I'm surprised the manager didn't toss it out." That same manager saw me on Saturday, July 16, when I successfully cleaned out my storage space, and chose not to come to the counter when I was ready to check out. Why? I'm not sure. I was also promised some type of UHaul VIP certificate to compensate for some of the lack of customer service that I have received over the past three weeks. It has yet to applied to my bank account, and the amount promised (appx. $246) is insufficient to cover these latest round of poor performance on the part of UHaul. I'm sorry to report this. I wish it would have turned out better. Mark Meyer 517-862-1805Mark M. | Overall Experience
I was supposed to have the first month free of storage since I was renting a uhaul but they didn't give me that, I had to pay. Other than that it was a good experience, just false advertising.Kayla C. | First Impressions
Tim was amazing, super helpful. Unit was great easy access, no problems at all!amber w. | Overall Experience
Katlyn was a joy to work with. She is a keeper.JOHN S. | First Impressions
Great place. Great people.David D. | Overall Experience
El cliente no dejó un comentario.yvonne B. | Overall Experience
El cliente no dejó un comentario.Tim B. | First Impressions
The personal here at 1150 W Carl Sandburg Dr. Galesburg, Il. were very helpful and courteousBRUCE L. | First Impressions
So far so good. Just rented the spaces.charles d. | First Impressions
Tim was amazing very helpful , kind & friendly . If I have to use either a storage unit or rent a vehicle hands down I'm going back to him and will recommend this branch to anyonemeridith p. | First Impressions
Thank you Dillon for being so very helpful I appreciate your kindnessMegan W. | First Impressions
Timothy was really nice an really helpful with my storage unitashley j. | First Impressions
El cliente no dejó un comentario.cody b. | Overall Experience
El cliente no dejó un comentario.lacey h. | Online Move In
El cliente no dejó un comentario.cody b. | First Impressions
El cliente no dejó un comentario.JORDAN B. | Overall Experience
El cliente no dejó un comentario.Julie H. | Online Move In
El cliente no dejó un comentario.chris s. | First Impressions
El cliente no dejó un comentario.Sue P. | First Impressions
El cliente no dejó un comentario.gregory c. | First Impressions
El cliente no dejó un comentario.alice A. | First Impressions
Very friendlyTim G. | First Impressions
El cliente no dejó un comentario.Joshua B. | Online Move In
El cliente no dejó un comentario.HAROLD L. | Overall Experience
El cliente no dejó un comentario.Ronald W. | Online Move In
We couldn't have asked for better service during a stressful move. Dillon was awesome!! We had to return our truck on 1/1/2021 but due to an incoming snow storm the store was closed. We contacted the 1-800 for guidance because we had stuff to put into storage and didn't have any storage unit info yet. They advised that we take the truck back home and return it when the store reopened. We showed up the next morning and Dillon showed us around the facility as well as guided us to our unit. The whole process couldn't have been easier! Stress-free experience which is greatly appreciated. Keep up the excellent work!!Justina H. | First Impressions
Staff is absolutely amazing and helpful! I definitely would recommend this facility to anyone!gregory c. | First Impressions
El cliente no dejó un comentario.Mark B. | Overall Experience
El cliente no dejó un comentario.Margie W. | Overall Experience
El cliente no dejó un comentario.Josh F. | Overall Experience
El cliente no dejó un comentario.MICHAEL S. | First Impressions
El cliente no dejó un comentario.William D. | Overall Experience
They were very friendly and helpfulBARRY W. | Overall Experience
El cliente no dejó un comentario.JOSHUA R. | Overall Experience
Friendly efficient an enjoyable experienceryan A. | First Impressions
El cliente no dejó un comentario.Laura C. | First Impressions
Annie and her staff constantly met or exceeded our expectations during our rental period. This facility has customer service as it's primary goal. I believe that if this site always had sufficient equipment there numbers would easily meet and/or exceed profit margins for U-Haul.CATHERINE L. | Overall Experience
El cliente no dejó un comentario.CANDI J. | First Impressions
El cliente no dejó un comentario.Cody B. | Overall Experience
El cliente no dejó un comentario.DOUGLAS H. | First Impressions
Very well maintained and super friendly staff. I would absolutely use the storage again. My brother didn't want to move there initially but once he went there he was sold. My brother continues to keep a smaller unit there. Impressive and feels very safe and secure. If you have a place like this in Fort Lauderdale where I live I would be interested.Julia A. | Overall Experience
Helpful staff. Very clean facility.Kim S. | Overall Experience
El cliente no dejó un comentario.joann R. | Overall Experience
El cliente no dejó un comentario.margaret l. | First Impressions
Very friendly staff and helpful serviceBARRY W. | First Impressions
El cliente no dejó un comentario.Jennifer W. | First Impressions
You people were great.. I'm sorry I did get back to clean it out I'm so sorry...Elizabeth A. | Overall Experience
Staff is incredibly kind and helpful. The facility is very clean. I'm very pleased with my experience with the Galesburg mall location.Jessica F. | First Impressions
El cliente no dejó un comentario.Jenna S. | First Impressions
Annie is absolutely amazing. She is so nice and understanding and she was always happy to help any time I had a question.Loraya R. | Overall Experience
The Galesburg u-haul storage facility is by far the best place I've ever used to store my belongings when I needed to do so....I will recommend to anyone.ronda s. | Overall Experience
Staff very nice.chrissy r. | First Impressions
El cliente no dejó un comentario.joann R. | Overall Experience
El cliente no dejó un comentario.steven m. | Overall Experience
El cliente no dejó un comentario.taylor p. | First Impressions
El cliente no dejó un comentario.Josh B. | Overall Experience
I think 24 hour access should be included in any storage unit package at no extra charge.Maya F. | Overall Experience
Facility was top notch. Carried many helpful moving supplies & equipment. Staff was friendly, knowledgeable and very helpful. Equipment was well maintained and in good working order. Would like to express my gratitude to Annie Huffman who was very helpfful with our move.Gary M. | Overall Experience
El cliente no dejó un comentario.steven m. | First Impressions
El cliente no dejó un comentario.Kathryn B. | Overall Experience
El cliente no dejó un comentario.Frank C. | Overall Experience
El cliente no dejó un comentario.Helena H. | First Impressions
Annie and her staff went above and beyond to meet all our needs while we used her facility. A couple of billing glitches but they were rectified in quick fashion, which demonstrates excellent customer service. Would rent their again without hesitation.Chris L. | Overall Experience
El cliente no dejó un comentario.TALIYAH K. | Overall Experience
El cliente no dejó un comentario.Alexis L. | First Impressions
First rate well staffed and managed facility.Randall R. | First Impressions