It was a good place for storage. The late fees are a bit over the top. Overall the place is great.

The best staff ever. Just love this place. Done business here for years.

C l wan and convenient. Quick check out. Very friendly staff.

Had an absolutely terrible experience at Riverside Dr. location in Evansville, IN. Absolutely no customer service and no direction were given to me upon arrival of picking up the UHAUL truck and storage unit. Upon arriving we waited in line for 30 + minutes with only one other customer in front of us Of which 3 employees were standing around or sitting down behind the counter. The card machine was not working properly. That along with being basically ignored when we walked in the door and were the only ones standing in line was unacceptable. We were told after leaving with the truck that upon arriving with the truck we would then get further instructions and assistance with the storage unit I reserved. We arrived and once again were ignored by the blonde lady behind the counter. We received absolutely little to no instructions on how to gain access to the storage unit. We got to the storage unit and there was a lock on the door that was needing a key that no one told us about prior or offered assistance with and the store was closing in 10 minutes. I had to physically go down to the office and get assistance myself. The self check in process was terrible and I did not receive any account info or information on this process prior. I submitted it right at 8:00 PM the last possible time it was due before Being considered late. The unnecessary stress of the day did not help with my situation where I lost everything in a house fire 2 day’s ago. I even expressed this to the manager behind the counter and he proceeded to down play my situation and make jokes about COVID-19. I will never be doing business there again and do not plan on keeping my storage unit more than just a few days before I will take my business elsewhere. I will not be paying anymore to this company and will refuse payment for next month storage unit rent and terminating my contract ASAP.

The rep was very helpful and knowledgeable. Great customer service and personality

We had an indoor, climate controlled unit. U-Haul made it all simple. Rented the trailer, moved son from Indy to Evansville, emptied contents of trailer into storage unit at U-Haul&returned trailer.

THe only thing that would have increased my rating would have been to have lights inside of our unit. There were none so we bought battery powered lights to stick up on the wall so we could see.

I rented a storage unit and my rent was paid until the first of February. I moved everything out the second week of January and they wouldn't give me a refund.

This was my third time using this facility, staff was always friendly and I felt my things was safe there and it was always very clean.

Very satisfied with UHAUL! Very helpful and very nice!

The climate control storage was clean and well kept. It was well lit and access was 24 hours. I would get a climate control storage unit any time. The staff was most helpful and courteous.

Great facility and extremely clean. Highly recommended.

I would recommend uhaul for storage and for rentals as well.

Amazing staff always helpful going out of their way to make sure we were safe and satisfied.

I'm a long time U-haul customer and the convenience of online reservations are wonderful! I can schedule my time of pick up, arrive at the store, and obtain my reserved truck, hassle free!

Oh such great fast service. I was so surprised that it was so quick and easy. In and out. Same with the return. I have used U-Haul once in the past and the experience was bad, so it was a surprise.

Would recommend

Excellent

Thank you so much for allowing me to storage my items at your facility. It really made my move so much better.

I would choose uhaul storage again if I ever had to move and store stuff

I will always use this u haul

HELPFUL STAFF

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