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rosemary p. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Evansville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The website double books equipment and trucks at the location. When I showed up for what I reserved, it wasn't available so I had to go with the only truck they had available which cost way more.
Brianna G.I definitely had an older truck, which is okay, but the headlights were terrible and it was a bit scary at night. Everything else was great. FYI, the headlights were just facing in bad directions from what looked like previous accidents.
TRAVIS W.No
Kevin P.Your employees were very friendly and professional. I did try to use the app to extend my reservation and it did not work. I received a call from your employee asking where the van was, I told her I extended it by one day through the app, and she said that communication did not go through.
TOM D.Better customer service and communication.
Betty M.Have better associates during drop off that aren't rude
David K.Nothing
TIMOTHY H.I didn't catch the salesman name but he was great. Then there was a lady who was super helpful and when I returned it Chris checked me in and was amazing. Thank you for helping me have a great day!!
todd Y.I wish they would have offered to show me the van and to ensure I was comfortable with it. I would have said yes if asked. I'm sure not everyone needs this but you never know unless you ask. lol I couldn't figure out how to turn on the lights.
Dawn B.Mark was super helpful, very patient and understanding. I wish there was more people like the ones at this location and If so I know the world wouldn’t be so broken! Thank you so very much for everything for such a hard time you guys made it easy to just have a moment of fresh air!! Thank you! *(I believe the lady was Miranda when I walked in and she was even very sweet in just passing by and saying excuse me! Thank you for everyone’s kindness!!)*
Ammie C. | First ImpressionsThe best place to do services with I really appreciate from start to finish
Tracy Q.My go to for all my moving needs. Thank you!!!
Heather L.Thankyou Miranda
AMBER B. | Overall ExperienceThe girl that was working was so helpful.
Carrie M.Unorganized, uhaul stunk
Jordin B.The general manager she was very helpful and knowledgeable
Jesse H. | Overall ExperienceClean and climate controlled. Easy access and decent prices.
Deborah M. | Overall ExperienceVincent had an attitude. Poor customer service. And disrespectful
Rashavia B.Improve front desk timeliness and customer experience.
Michael H.Friendly service
Joushua R.Ten minutes late to open. Reached out to the manager via Facebook as she has her name on the door and her job listed on her profile. I was literally standing in the rain waiting for the store to open. She replies that her number is ALL OVER the store and Facebook is not an ok way to contact her. She throws in sorry my employee was late. Ten minutes late then another ten to get ready to serve customers is beyond ridiculous and the manager should have been more apologetic. The employee was friendly and good at her job but the manager was rude for no reason. The price we paid was ridiculous. The manager could have ignored the message and not tried to get an attitude. If she wants people to contact her via phone she should put her number on the door and make sure her employees are ready to go when the store opens. I can tell by the behavior of the man maintenancing the trucks that this is not the first or hundredth time an employee has been super late opening the store and he's had to deal with it!
Mandy M.Great staff. Great service great equipment
john B.The young lady was very friendly and very helpful
Jacqueline M. | First ImpressionsGood
fransen C.Trailer pulled as it it wasn't there at times nice rental I will be back!
Michael W.I was not instructed to do multiple steps of pick up by staff and was questioned when dropping off about these issues which I was never instructed to do
Matthew B.You guys are awesome!!!!
Crystal H.Miranda is a rock star! I woul Recommend this location for her alone , let alone Bob. They run a great place and will be back.
NEIL M.Great pllace
Michael D.The store manager was awesome!!!!
emily P.Everything went well
Larry D.Perfect! No improvement possible
Jerry B.Had to wait,did not like that. And then with the wait,no place to sit.
Davon wartez T.Great staff. Van was clean and ready to go Can not think of anything to improve
john B.Mark at inside counter was extremely RUDE and acted inconvenienced when I "bothered" him trying to finalize my move-in. He took one look at my appearance (tattoos,facial piercings) and treated me poorly UNTIL he realized I really was a paid customer who is also a disabled US Army veteran. Then he was suddenly helpful but the damage was done, I would NOT recommend this site for storage needs and I'm a level 6 Google Maps Local Guide so I will reflect this information there so others will be wary.
Laurel R. | Online Move InThis is the biggest uhaul place in town... they also have the biggest attitude problems at this location. I have to deal with that every time I go there. I have actually been here many times and I was hoping it was off days, but it's actually exponentially worse now. Every time I go back, they have something new for me to do to rent a trailer. It gets very frustrating when we cannot have a streamline process for repeat customers. The check-in and check-out process is TERRIBLE! I hope you guys figure it out, but I'm planning to complain to district management about this location!
Chris S.They helped me fix all the problems I had prior
Hunter G.Mark Osborne at this location is very good, he goes above and beyond to make sure you're satisfied and good to go. Also courteous and professional in demeanor. A+
Robert C.We recently moved to a home that had more storage so we no longer needed a unit, but the staff was always very helpful and the facility was always clean and secure.
KENNEDY K. | Overall ExperienceThey charged me for the wrong rate.
raleigh S.It was very inconvenient to travel an extra 30 miles to return my trailer because my local dealer is not allowed to except trailers from the Evansville Riverside Dr. store.
cliff K.The employee helping us was good, and helpful. But there was 4 employees at the business and only 1 was working. 2 were talking in the door of the manager office and the last one sit at a computer watching at least 4 different customers standing in line waiting to be helped.
Angel R.Monthly charges need to reviewed for reduction.
Sarah B. | Overall ExperienceWow. Customer service was bad. They switched my appointment without telling me. They were rude on the phone when you could reach them after long wait times. My tailights and blinker somehow got switched on my car when they did the hitch install.
Michael D.I reserved a 20 foot truck and they didn't have one when I got there to pick it up. They gave me a 15 foot truck that was infested with roaches. So I had to take it back wait several hours for another truck to come back. Was told I would receive discounts for the inconvenience, but in turn was charged more than I was quoted. Would not recommend.
Shelley S.Very underrated as well as understanding
robert b. | First ImpressionsThe young lady that waited on me was very nice and very helpful. If they had a customer service scale one to five stars what would I rate her? I'd have gave her 10 Stars she was over the top!! Thank you U-Haul storage in Evansville Indiana.
Crystal O. | Overall ExperienceThe truck I ordered was not ready when I arrived and I was not notified in advance. It took two calls to support before I could get a truck, at which point nearly an hour had passed since I was supposed to pick up. In that time, I had a U-Haul employee on site tell me I should leave because they weren't open yet. The 15' truck I received was smaller than the 17' truck I had rented and did not have the utility dolly I had ordered. I was told I would receive a refund/discount due to the problems but did not. I noted my complaints in the online form as a dispute of charges when returning the truck and was told I would be contacted regarding them but was not and my card was charged anyway. Overall, my experience was very negative and I am extremely unhappy with the product and service I received.
Jonathan O.Super easy. Thank you!
Jacob A.Make pricing easier to understand. Even when disputing a price for an advertised deal that I was not given, and then charging my bank before I could even dispute it. Also, they left a hold on a transaction in my bank account even after charging me the full amount, which caused overdrafts. No one has continued to help in my dispute for an advertised deal that I did not receive. No communication either. Expect to just pay more than what you see.
Adam B.STOP adding the insurance on automatically! That cost me at least 30 minutes for them to fix that. Very frustrating.
Chris S.Rented a trailer. Process went a lot smoother than I expected. Didn't even have to get out of truck at drop off.
John T.Thanks for everything
Antonio V. | Overall ExperienceNice and very clean facilities. Excellent Customer Service as well.
MARIA W. | Overall ExperienceJ Mccary was great and very informative and pleasant
SHANTAE D. | First ImpressionsI've not had any problems at all, thank you
tammy s. | First ImpressionsHave used U-Haul since the 70's will continue to be my # 1 go to for moving
Joe B. | Overall ExperienceThe staff was very friendly and helpful . The prices was at a reasonable rate
joe c. | First ImpressionsEverything was ready when we arrived
Joe B. | Online Move InWe were given the wrong unit number when we originally got it we searched forever before we went back up there to the people who had no clue what they were doing and now we've canceled our unit and they still took money out of my account and we can't get a hold of anyone at the store terrible service
daniel h. | Overall ExperienceI was taken well care of there
KENO D. | First ImpressionsDid. It have unit size I was looking for. Still have yet to receive a refund
Kelsie H. | Overall ExperienceEveryone was very helpful to me and my husband. They all made a difficult situation much easier and were genuinely sympathetic. I would and have recommended uhaul to my relatives and friends.
Gregory A. | First ImpressionsVery friendly associates, as always.
Judy C. | Overall ExperienceGreat customer service!!
JOCELYN J. | First ImpressionsThis U-HAUL facility is very proximal to USI which makes the storage unit convenient. There is one observation I will provide. It’s a management issue. As I referenced earlier, this U-Haul site makes it a high target location, especially on a Saturday and the first Saturday of the month. Unfortunately, there were only two U-Haul staff present: one that handled finalizing the reservations and one that checked in and checked out the equipment. This Riverside Avenue facility, on May 06, was almost standing room only! Both of these individuals should be commended for their incredible and outstanding customer service under very stressful conditions! They should further be provided with a paid day off in recognition of their manifesting the values of the U-Haul community. Not one time did their demeanor of service and attentive assistance waver! Not one time! While I know these facilities are locally owned, management at the micro and macro levels should ensure their facilities are sufficiently staffed, especially when it’s the first Saturday of the month.
Anthony T. | First ImpressionsExceptional customer service and they don't want you to lose your belongings anymore than you want to lose your belongings, so if you stay in contact with them you can usually work something out. 5/1/2023
Crystal O. | First ImpressionsLiked the use of free carts to haul items up the ramp to second floor storage. Thank you!
Tabitha H. | First ImpressionsThe staff there are always respectful and professional, always have been. I definitely DO recommend this location to everyone in this area!
Sarah B. | First ImpressionsThere was only one staff member on duty and it was very difficult for her to be in several places at one time. She worked really hard.
amy k. | First ImpressionsNeed to not have so high of a price on units
Robert n. | Overall ExperienceNot a great experience with the reservation. Someone canceled it and therefore there was no available truck when we got there.
Louanne G. | Overall ExperienceWent beyond and above to make sure we were taken care of.
JEROLYN T. | Overall ExperienceI love U-Haul storage it great place to move all stuff when yu kick out from your house or if you don’t have any space in your house then why not come here and be a U-Hual customer as well … And also the associate from are supper supper great peoples 🤍💕🤍 again i love U-Haul so much
JIM A. | First ImpressionsToday was my first day working and everybody was very helpful and I'm looking forward to coming back Wednesday the 17th of January 2023 for my second trial. Date. I want to thank you for giving me a clean slate and giving me the opportunity to join the workforce for the first time in 20 years thank you
Lisa J. | Overall ExperienceMy experience with this unit was good, my only complaint was that the cost went up every year that I had it. I got the unit in 2018 for $119 by 2022 it was $135.
dana h. | Overall ExperienceNa
Karen H. | First ImpressionsSo far everything is good
leroy g. | First ImpressionsI find it ridiculous that I rented the wrong room, never even moved in but I was refused a refund. Basically gave them a free $70.
Cameron W. | Online Move InKeep the good work up
Bobby G. | First ImpressionsDon't change nothing
BARBARA B. | First ImpressionsStaff are UNPROFESSIONAL and need to be reevaluated. Never use again
Veronda R. | Overall ExperienceHaving access hours a bit later in the day (say ending at 11 instead of 10) would be helpful, but the early hours are great. The staff was very clear with the directions and the facilities are easy to use.
Ian M. | First ImpressionsCustomer service was horrible. They charged me for everything. They said it was up to them if I get a free month I feel like they was messing with me cause I’m black.
DAvery S. | First ImpressionsCode unlocks door but won't open my load door
Callie B. | Online Move InEverything was great. Staff was perfect!!
JENNIFER F. | First ImpressionsProlly will use in Future
Edward F. | Overall ExperienceThe website is very misleading. The unit we rented said 1-2 bedrooms with about 1200 sq ft. Went to pick up the lock and the inside signs said a studio. The unit barely would fit a studio apt. Asked to upgrade to a bigger unit and was told none were available but I could rent a second unit if I needed. She said I could do it online since it was closing and I wasn't 100% sure. Moved in what I could and rented a second unit. I came with my bigger furniture to move in the unit, but couldn't access the ramp to the second floor because it was after 7pm. But I was told I would have 24 hr access to my second floor units. That was another lie. Called the GM like the sign said and she was the rudest person I've ever dealt with. Basically it was my problems. She never even apologized for the inconvenience. Told me to carry it up the stairs. I'm 4'11" and it was a French door refrigerator. I needed these units for a few months but I'll be taking my business elsewhere next month. And I'll be reviewing your business on yelp, Google, FB and every other site I can find.
Kenneth L. | Online Move InI need a call back. Too much to write.
SHELIA P. | First ImpressionsI had roaches coming out of my boxes and I had a bomb and Sprite but those roaches
Donna S. | Overall Experience