Comentarios de los clientes para U-Haul Moving & Storage of Evansville

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Evansville

Clasificación general:

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MAGAN B.
Clasificación:

El cliente no dejó un comentario.

Robert L.
Clasificación:

When I went in to return the truck, the man at the counter was not friendly. His response when i told him i was here to drop off, was put keys in seat and park it. I had to go back in twice and tell him where i parked it, due to parking lot being full. He was still very rude. Another employee was cursing out loud when i arrived with others in the building as well.

Susan H. | Overall Experience |
Clasificación:

I would recommend u all the time. Your team is very nice people , asking may we help u with somthing. I want to thank Miss Dana thank u for helping me out with my situation so I wouldnt be in a bind. Your Crew I great. Thank all of u.

Sheila F.
Clasificación:

Had a great move . Loved the new van I rented easy driving comfortable ride. Very spacious back hauling compartment. I will rent again from this store. Very helpful employees. Thank you for a great experience

Bryan H.
Clasificación:

The hood of the truck was not fastened down. As I was driving in wind and rain, it tried to raise up. I had to get out and fasten the hood down.

Valerie B. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Jeffery W.
Clasificación:

El cliente no dejó un comentario.

Jason M.
Clasificación:

Spoon arriving i had to find and hook up my own equipment after waiting for 30 minutes to even speak to someone. I did the online precheck in so that sped things up a little. I was then charged $78, when the online amount was $68 and the receipt i just recieved said i paid $68. I'm probably not going to use this company again since I was over charged. When I mentioned it to the attendant, I was told, "The computer says $78." The trailer pulled well round trip and was in good working order.

JASON C.
Clasificación:

Complete chaos. The trailer I was assigned was not available, the second trailer was missing safety chains and it had a bad tire. 2 hours later I was on my way. Staff seemed to be upset with the management. One manager lady was was getting on to the guy working the lot. The place was slammed and he was running his butt off, but couldn't keep up. She kept saying that she was the one doing all the work. I seen her vacuuming trucks, but that was it. The guy on the lot was visibly upset with the situation. 2 people were working the desk, but the business needs way more staffing. There was people 9 and 10 deep in the line. Maybe it's not always that way, but there's definitely opportunities there. Don't be in a hurry if you have to go there, especially on a Sunday morning. Thanks to the guy at the desk that came outside to help on the lot. I wish I could remember his name, but he was great. All I can remember is that he mentioned he has 5 kids.

Cody D.
Clasificación:

We were charged for an extra day even though we dropped off the truck before the deadline. We spoke with an associate that confirmed we were good to go.

Nicole S.
Clasificación:

El cliente no dejó un comentario.

danny O.
Clasificación:

El cliente no dejó un comentario.

adam W.
Clasificación:

I had a very poor experience trying to pick up the truck. It was a complete mess at this location.

Marshall A.
Clasificación:

Two of three employees were not wearing masks while working behind the counter.

DONALD B.
Clasificación:

El cliente no dejó un comentario.

DENINO D.
Clasificación:

Great customer service

TRACY S.
Clasificación:

El cliente no dejó un comentario.

RENEE K.
Clasificación:

When making my reservation I requested to pickup at Riverside Dr. I received a call saying my reservation was changed to pickup at another location. Then on day of pickup I received a text saying the reservation had again been switched to Riverside Dr. This made it confusing to pickup at the correct location. The guy at the counter that checked me in and out was excellent. The guy on the lot at time of pickup was great. The guy on the lot at time of drop off was horrible because he tried to rush me out of the truck not allowing me time to get my things out or check the truck and tried to take the keys from me and get in the truck before I was even ready to return the truck. He was rude and pushy. The guy behind the counter that was working there but did not wait on me was obnoxious and abrasive. He was trying to get the guy waiting on me to post extra charges to my card. I have absolutely no idea why Uhaul employees people who actively try to make it difficult to do business with Uhaul.

Bart S.
Clasificación:

Have 2 employees taking care of customers instead of just one

Daniel S.
Clasificación:

All workers were great but, one thing the rep forgot to tell us/ask us is... to refill the gas tank before bringing the truck back. I definitely Would have but, I was never asked to; I assumed that was included in renting the truck. I didnt know! So... other than That... Great experience with U-Haul and it's reps.

James J.
Clasificación:

Had to wait to have the vehicle checked in for about 15 minutes after getting back. After a exhaustive day of hard work it is not fun to wait to be able to leave. When I went to the desk they less than being concerned said someone is "out there". No one showed up depite going back in a second time for at elast 15 minutes.

RICHARD F.
Clasificación:

El cliente no dejó un comentario.

Angie S.
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El cliente no dejó un comentario.

ARTHUR C.
Clasificación:

El cliente no dejó un comentario.

JOHN S.
Clasificación:

El cliente no dejó un comentario.

Nathan R.
Clasificación:

El cliente no dejó un comentario.

DOROTHY F.
Clasificación:

El cliente no dejó un comentario.

Debbie B.
Clasificación:

Went to pick up vehicle not ready still inline with several others Several Custermers were waiting sitting on the sidewalk one had crutches one lady had reserved hers 3 days earlier still not ready the poor worker who was trying his best You really need more help this is the 3rd time I've rented at this facility it has been the same thing every time not ready rude staff The satellite places to rent from do not have the larger trucks

robert B.
Clasificación:

Employees was very nice and Helpful

willie H.
Clasificación:

My experience was awesome.

Brent B.
Clasificación:

Read above comment, you stole my money. If not returned I'll be filing charges with any and all applicable avenues. Better Business Bureau, and potentially legal action. I want my money returned.

AEW S.
Clasificación:

My shipment was misplace and didn't ship. And reservations was cancelled after Uhaul in Evansville checkin m box. HQ I Kentucky has to refo reservation yo ship the box. Insurance was brought but didn't put in the new order they redo. All my furniture was bent or broken.

RONALD D.
Clasificación:

Have a smart phone. Take pictures of the equipment. Good price. Nice equipment. Return was taking far to long due to contract issues.

GEORGE M.
Clasificación:

Having more than one person at check in counter.

SEAN H.
Clasificación:

Seemed very understaffed, only saw 2 workers on Sunday 10-25, both were working hard but the flow of work was too much for only 2 employees

Norbert S.
Clasificación:

Tell your employees to quit complaining, throw away the mobile app, it's too complicated, I waited an hour, way too long, you need to improve on customer service.

Stanley F.
Clasificación:

I don't believe I have EVER dealt with such incompetence. There was only 1 person at the desk when I arrived and this person was attempting to help an elderly woman with some type of rental. There was another person wondering around in the business and she stated that she had NO idea what was going on and that she had just been hired and didn't know anything about what to do. I was the next in line behind this elderly female and then behind me were about 4 more customers waiting to be helped. As the clerk that was finishing his interaction with the elderly person, he called on the person in line behind me stating that the only thing this person needed was to pick up the key to his rental truck. I continued to wait in line for another 20 minutes, The manager came into the building and went straight to her office. She spent about 10 to 15 minutes in her office and finally came out to help at the customer service counter. Keep in mind that I had secured the Car Hauler rental 2 days prior to my arrival and ALSO completed the online check-in. When the manager finally came to the customer service counter, she was requesting EVERYTHING that I had done on my online check-in. I advised her that I had done the online check-in but she continued to ask for all of my information AGAIN, including having me take pictures of my Drivers License, which I had done on the online check-in. My entire experience at the dealership lasted for OVER an hour. THAT WAS TOTALLY UNACCEPTABLE.

Jannette S.
Clasificación:

I was disappointed in the amount of time it took to pick-up and return the moving van, even with an online reservation secured. We needed to rent furniture blankets for moving furniture, but a U-Haul employee had left the back of a truck open overnight and it rained so they were wet and unavailable to rent for moving. I have used U-Haul services in Terre Haute, IN and Muncie, IN and this was the worst experience I have ever had. Very disappointed in this Evansville store.

Kim T.
Clasificación:

These U-boxes went from Indianapolis to Evansville. I paid for truck delivery. I wanted them shipped directly to Iron Guard Storage. They had to be shipped to the Evansville warehouse. The Evansville warehouse does not offer truck delivery. They should be required to have a full service truck on hand for U-boxes just like the Indy location. We even have two full size crate moving trucks in our Lowes with forklifts on the back. Because Evansville was not stocked with this type of crate mover, we had a large charge to have to move the stuff again from the Evansville warehouse across town to Iron Guard Storage. Without a full size crate mover, they could only do half and half at a time. The boxes are misleading when they say we deliver to everywhere.

Scott P.
Clasificación:

El cliente no dejó un comentario.

Tera H.
Clasificación:

Waited over an hour to return a dolly. There was only one other customer in there. There were lots of employees there I guess they were just on a long break I don't know. They definitely weren't very interested in helping me out. Kind of ridiculous

TERRY B.
Clasificación:

Got there at 8:50 am many people already there and only one person working the counter and I finally got out of there at 9.45am

CHRISTOPHER C.
Clasificación:

El cliente no dejó un comentario.

BRANDON R.
Clasificación:

Always great doing business with this location. Friendly, quick in and out and great all around!!

JAMES B.
Clasificación:

Not needed.

Jennifer D.
Clasificación:

El cliente no dejó un comentario.

cyntha H.
Clasificación:

I had reserved a truck and car Dolly at min 3 weeks prior to needing on Oct 1st. I was to get my rental in newburgh and then when it was time for them to confirm they had my equipment to rent I had to dr I ve from newburgh to Riverside in evansville to get the truck and dolly. Then I had to wait 45 min for my truck as it wasn't there yet had not been returned. Finally truck was returned, (thats what i was told) they got it ready, the amount came andnit seemed off from what I was quoted and then I asked what abt the dolly for the car, and they said there is no reservation for a dolly, I told them there was to be ok ne it was made at same time as truck. They kept waiting and trying to find a dolly it showed one there but it wasn't in the system as returned but one was in the property. It was such a cluster mess I've never seen a disaster such as this at all. My entire bill was to be 610.00 dollars but ended up over 700 more than the estimate they guaranteed, I did get returned 42.00 dollars for the gas part but that was it. I've never been so disappointed and frustrated in my life, the workers was trying to get things right. I've rented from the before and never had such a bad experience as this. Very sad for sure

JAMES V.
Clasificación:

Fix the Internet and tell the people to work with the person that was thier first took me an hour and 10 min to check out

AVION D.
Clasificación:

U should offer discount or rewards for frequent U-Haul users. I have spent hundreds of dollars at this U-Haul in the past few months and have nothing to show for it. I have not even received a discount or anything.

Ryan S.
Clasificación:

El cliente no dejó un comentario.

Jason C.
Clasificación:

1. Moving help. River City Movers never called and I called them 5 times. We were scrambling to find movers last minute. It was an absolute headache. 2. We booked a truck at Iron Guard Storage Newburgh which is a 2 minute drive from our home. That was changed a day before to Uhaul on Riverside which is a 20 minute drive from our home. Not our choice and not convenient. 3. When we arrived to Riverside to pick up our truck, the code for mobile pick up had expired. We then had to stand in line only to find out the truck we had reserved was not available. They ended up getting us a defective one (ramp was broken). 45 minutes of our time was wasted at riverside and that doesn't include the 40 minute commute. 4. When I received the text link to advise whether it was in good shape, I received an error link and was unable to report the broken ramp. 5. With all issues I faced from beginning to end, I was disappointed that there was not some type of discount given.

2722 Anvil Ct A.
Clasificación:

The new staff at this location need managerial support and education... What a chaotic mess... But the nicest people who really want to do a much better job.

Steve C.
Clasificación:

Need more help, newer equipment. System down for 2 hours.

anthony B.
Clasificación:

The attendant was very helpful quick and helping me take the trailer off the truck and set me on my way

Benjamin W.
Clasificación:

El cliente no dejó un comentario.

MARK S.
Clasificación:

Took forever for the computer to catch up to do my paperwork took almost an hour to get a truck very rude and I brought it back

Tammy S.
Clasificación:

El cliente no dejó un comentario.

Tammy S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lori G.
Clasificación:

The process was very easy and the staff was very friendly =)

Dennis W.
Clasificación:

El cliente no dejó un comentario.

John T.
Clasificación:

My truck was not in ky as planned. I had to drive to Indiana which took all toll 3.5 hours. Several slip ups in the process. This was on moving day. The truck was excellent. The price is reasonable. Drop-off location/service excellent.

Robin L.
Clasificación:

Even though we pre-registered it took 20 minutes to get the key. I felt sorry for the poor gal trying to take care of everyone at the same . Nice facility but process takes to long.

Donald P.
Clasificación:

El cliente no dejó un comentario.

Paul S.
Clasificación:

Contacted U Haul on web and was called back by after 2 hours. Rented a 5X8 enclosed trailer and when I received confirmation email of reservation it had the wrong U Haul center and time to pick up trailer also Text message was wrong. Called Riverside center and corrected. Day of pickup my truck wiring was faulty so returned home and fixed. when I returned my trailer had been delivered to another person. On further investigation trailer I had reserved was found to be stolen and no 5X8 enclosed trailers available. Rented open 5X9 trailer finally.

jeanette B.
Clasificación:

El cliente no dejó un comentario.

James N.
Clasificación:

El cliente no dejó un comentario.

Mark A.
Clasificación:

Would like a call from someone at U-Haul corporate HQ.

DEBORAH C.
Clasificación:

They had mostly new people. Two people didn't even know how to reserve the equipment. I had to make two trips to the store to get the equipment secured. I had tried to call and one woman said she didn't have time to answer the phone.

Anthony C.
Clasificación:

El cliente no dejó un comentario.

Cache A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

WILLIAM T.
Clasificación:

Used this location many times. Always excellent service!!!

Shawn R.
Clasificación:

None

MICHAEL M.
Clasificación:

El cliente no dejó un comentario.

john D.
Clasificación:

The manager was great and helped me out of a situation. I had originally reserved the auto hauler in Terre Haute, but it was not available, then they tried to send me to Lafayette, which was 100 miles away, then Newburgh, Which was changed to Owensboro, KY, and then changed to Marion, IL whichwasn't over a hundred miles from Evansville. Finally, I went myself to the Riverside location in Evansville. The manager was professional and rented the hauler to me. U-Haul owes me over $200 since they guaranteed my reservations in 4 different locations which were available to meet my needs.

BRANDON R.
Clasificación:

El cliente no dejó un comentario.

Pamela M.
Clasificación:

It's like every where else,need more people to work. The lady at the counter,even though I used the self check in,was very helpful. Someone had called in and she came in to work. Over all,it was a good experience. Thank you.

gary G.
Clasificación:

El cliente no dejó un comentario.

Brad R.
Clasificación:

Everything great. Thank you!

Breanna W.
Clasificación:

Everything was great the only problem I had was the location ran out of dollys so I was out on that and I really needed one for my appliances. And I wish I would've been told how the rental worked a little more in detail since it was my first time renting I didn't know what I was doing and the lady at the check out was nice but just kinda gave me some information and I had to figure out the rest she kinda gave me very little information and had the attitude like ok you should know what to do next.

Rodriquez M.
Clasificación:

El cliente no dejó un comentario.

JASON W.
Clasificación:

El cliente no dejó un comentario.

Anthony K.
Clasificación:

El cliente no dejó un comentario.

alexandria S.
Clasificación:

Worst experience of my life. Only one who truly helped me was a kind man in customer support. The rest was awful. No one knew what was going on and better yet I didn't get a receipt for half of my rental. Cried because at almost 8 months pregnant it's a little stressful to be told 10 different things. Will never do this again that's for sure.

Katherine S. | First Impressions |
Clasificación:

Horrible nightmare

Donald S.
Clasificación:

El cliente no dejó un comentario.

John P.
Clasificación:

I've used this location four times in the last year. The people are great and I would highly recommend it.

WILLIAM M.
Clasificación:

Reduce your prices! $186 for a 40 mile drive and for only 5 hours of time with the truck is absolutely ridiculous!

Mike S.
Clasificación:

Friendly, professional staff at both pickup and drop off - Thank You!!

CAMERON R.
Clasificación:

El cliente no dejó un comentario.

mike K.
Clasificación:

Need to have at least 2 people working at front desk

Rhonda T.
Clasificación:

The lady at the desk is very unprofessional and by very hard to understand when she speaks. Even her coworker agreed to the speech issue. The check in (Return of vehicle) process was confusing. Seemed no one was around and then the lady at the counter was still not speaking clearly.

Nadia S.
Clasificación:

El cliente no dejó un comentario.

Zhane' B.
Clasificación:

Long wait for attendant to help me with pick-up process followed by inability to find the truck I rented. Mentioned the UHaul guarantee and they magically found the truck in the back. Glad I didn't get charged for the pre-existing scratches, but it was super inconvenient. Especially as this location was at least 5 miles from my move and I was moving in the opposite direction.

robert W.
Clasificación:

El cliente no dejó un comentario.

Hamid M.
Clasificación:

God forbid if anyone ever wants to call you or the local u haul store for some changes (in my case I was going to extend my rental by couple of days) wait time for actually talk to a live person is almost impossible. You defy have to work on it seriously

CORY M.
Clasificación:

They had very poor customer service. They where slow and didn't care.

Catherine B. | Overall Experience |
Clasificación:

The U-Haul experience was smooth from move in to move out no problem what so ever. Will highly recommend.

STEPHEN R.
Clasificación:

another attendant processing rentals

Paul J.
Clasificación:

on a Saturday, there was a new employee there by herself. we were there for 1.5 hours trying to pick up a small truck. The truck had not been checked in correctly and the manager had to come in from home to get it right. There were many people in line upset about the wait. I would think you would have better staffing on what i'm sure is your busiest day of the week. It really messed up our plans and we lost some of our available moving help because of the delay. Not sure we will use you again.

Keith G.
Clasificación:

MASKS! They are mandated in Indiana and no employee wore a mask while in the store or talking with customers. Did not have the equipment I reserved. Did not go over the details of my rental. A smaller vehicle. Unorganized and unprepared for pick up. Rude during drop off. There are other U-hauls in Evansville and other businesses that rent equipment. I will not return to this location.

MICHAEL F.
Clasificación:

pick up took 40minutes- too long. Staff for the busy times.

Stephanie M.
Clasificación:

This location needs to improve its customer service by having more than one employee working the desk on a Saturday morning!! Several other employees were there but they just walked by as we all stood in line. I did attempt to do self service but had questions. The young man cleaning the trucks was very helpful and even came back a few mins later to check on me. He is the only reason I'm not rating this a below average.

randall M.
Clasificación:

When returning using mobile app would not let me upload picture of trailer. Had to use a friends phone to complete check out. I have iPhone 8 Plus. People at this location very helpful.

Raymond W.
Clasificación:

El cliente no dejó un comentario.

Mariah B.
Clasificación:

El cliente no dejó un comentario.

Leonard D.
Clasificación:

My only complaint is having to drive to Evansville for the trailer. As big as Owensboro is that trailer should be available locally.

dominique m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Cherquata O. | Overall Experience |
Clasificación:

Mice ate through half of my clothes and my son shoes i had to keep calling because mice where every where then i was trying to check on my things

Tela D. | Overall Experience |
Clasificación:

My personal experience wasn't that great. There was a whole thing where Everytime I came to town it seemed I couldn't access my belongings my swipey card didn't work after hours. I don't remember that being explained to me it said nothing about this in my contract I called an after hour number but couldn't get an answer.the online payment site was hard to use and charged me a late fee I never was able to get resolved. I rented on a holiday weekend when other facilities were closed so that was a convince others don't offer. The unit I had was very large at a very good rate. The staff at the office has always been more then helpful and very friendly.. I will always come here to get excite to impatience or anger; annoy trucks and accessories to haul but I would never recommend a storage here.

david e. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Mark J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Frances B. | Online Move In |
Clasificación:

The map wasn't the most convenient but everything else was perfect.

Connor P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tammy P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rabon T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MYESHEA T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

trent g. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

LISA U. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lysander B. | Overall Experience |
Clasificación:

A nice facility, well maintained and convenient.

Shirley M. | Overall Experience |
Clasificación:

They need more friendly customer service,and if a person don't stay the whole month they should get a refund for the days they had left,so at that being said no I would not recommend u haul.

James I. | Overall Experience |
Clasificación:

Nice place, good people.

Keith W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Derrick S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

rickquia d. | Overall Experience |
Clasificación:

It was a good place for storage. The late fees are a bit over the top. Overall the place is great.

Tony B. | Overall Experience |
Clasificación:

The best staff ever. Just love this place. Done business here for years.

Cathy A. | Overall Experience |
Clasificación:

C l wan and convenient. Quick check out. Very friendly staff.

Marti J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lindsey S. | First Impressions |
Clasificación:

Had an absolutely terrible experience at Riverside Dr. location in Evansville, IN. Absolutely no customer service and no direction were given to me upon arrival of picking up the UHAUL truck and storage unit. Upon arriving we waited in line for 30 + minutes with only one other customer in front of us Of which 3 employees were standing around or sitting down behind the counter. The card machine was not working properly. That along with being basically ignored when we walked in the door and were the only ones standing in line was unacceptable. We were told after leaving with the truck that upon arriving with the truck we would then get further instructions and assistance with the storage unit I reserved. We arrived and once again were ignored by the blonde lady behind the counter. We received absolutely little to no instructions on how to gain access to the storage unit. We got to the storage unit and there was a lock on the door that was needing a key that no one told us about prior or offered assistance with and the store was closing in 10 minutes. I had to physically go down to the office and get assistance myself. The self check in process was terrible and I did not receive any account info or information on this process prior. I submitted it right at 8:00 PM the last possible time it was due before Being considered late. The unnecessary stress of the day did not help with my situation where I lost everything in a house fire 2 day’s ago. I even expressed this to the manager behind the counter and he proceeded to down play my situation and make jokes about COVID-19. I will never be doing business there again and do not plan on keeping my storage unit more than just a few days before I will take my business elsewhere. I will not be paying anymore to this company and will refuse payment for next month storage unit rent and terminating my contract ASAP.

Nicole B. | First Impressions |
Clasificación:

The rep was very helpful and knowledgeable. Great customer service and personality

randy l. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tony S. | Overall Experience |
Clasificación:

We had an indoor, climate controlled unit. U-Haul made it all simple. Rented the trailer, moved son from Indy to Evansville, emptied contents of trailer into storage unit at U-Haul&returned trailer.

Krista B. | Overall Experience |
Clasificación:

THe only thing that would have increased my rating would have been to have lights inside of our unit. There were none so we bought battery powered lights to stick up on the wall so we could see.

Monica B. | Overall Experience |
Clasificación:

I rented a storage unit and my rent was paid until the first of February. I moved everything out the second week of January and they wouldn't give me a refund.

SUE P. | Overall Experience |
Clasificación:

This was my third time using this facility, staff was always friendly and I felt my things was safe there and it was always very clean.

Caleb G. | First Impressions |
Clasificación:

Very satisfied with UHAUL! Very helpful and very nice!

tonda p. | Overall Experience |
Clasificación:

The climate control storage was clean and well kept. It was well lit and access was 24 hours. I would get a climate control storage unit any time. The staff was most helpful and courteous.

Dan W. | Overall Experience |
Clasificación:

Great facility and extremely clean. Highly recommended.

Brenda M. | Overall Experience |
Clasificación:

I would recommend uhaul for storage and for rentals as well.

cherry t. | Overall Experience |
Clasificación:

Amazing staff always helpful going out of their way to make sure we were safe and satisfied.

Vicki T. | Overall Experience |
Clasificación:

I'm a long time U-haul customer and the convenience of online reservations are wonderful! I can schedule my time of pick up, arrive at the store, and obtain my reserved truck, hassle free!

Golden S. | First Impressions |
Clasificación:

Oh such great fast service. I was so surprised that it was so quick and easy. In and out. Same with the return. I have used U-Haul once in the past and the experience was bad, so it was a surprise.

john k. | Overall Experience |
Clasificación:

Would recommend

Alan L. | Overall Experience |
Clasificación:

Excellent

janice s. | Overall Experience |
Clasificación:

Thank you so much for allowing me to storage my items at your facility. It really made my move so much better.

Britney M. | Overall Experience |
Clasificación:

I would choose uhaul storage again if I ever had to move and store stuff

Valois V. | First Impressions |
Clasificación:

I will always use this u haul

Peter S. | Overall Experience |
Clasificación:

HELPFUL STAFF

Rachel S. | Overall Experience |
Clasificación:

no comments

Tammy P. | First Impressions |
Clasificación:

Very professional

janice s. | First Impressions |
Clasificación:

The uhaul staffs were extremely helpful and professional! I really appreciate their help. After a long day of moving, they really made day.

Douglas B. | Overall Experience |
Clasificación:

Great team! Nathan is very customer focused!

Heather F. | Overall Experience |
Clasificación:

Helpful staff

Britney M. | First Impressions |
Clasificación:

Very helpful and friendly staff.

Louanna M. | Overall Experience |
Clasificación:

I'm the custioden at this facility so I can say nothing but good things about U-Haul.

Neal R. | Overall Experience |
Clasificación:

Moved out because i found a unit closer to where i am stsying and it will be more convient for me when i need to get contents and move to znother area. Thank you

James C. | First Impressions |
Clasificación:

Awesome service

greg p. | First Impressions |
Clasificación:

I reserved a.c 10 x 10 x 8 climate controlled unit. Wehe Ik arrived, the unit I was given had a 4 x 4 x 6 air handler running through it effectively taking up @20% of the room. I had to pay for 100%

Kyle H. | Overall Experience |
Clasificación:

I did not have a good experience here. While I accept some blame in my situation, the staff member was very misleading about terms of my rental. Maybe he didn’t want to take the time but it cost me.

Denise T. | First Impressions |
Clasificación:

My last experience overall this past trip was horrible. From the booking, several changes, last minute switch of pickup facility, the old transport given to travel 300miles, drop off eqmt & charges

Carl H. | Overall Experience |
Clasificación:

very friendly and helpful

KENNEDY K. | Overall Experience |
Clasificación:

I was dreading having to go to a storage unit and have to move everything and deal with my ex etc, but they made everything so easy for me and they were so helpful. Definitely recommend

Danaya N. | First Impressions |
Clasificación:

thank you.....

Amber S. | Overall Experience |
Clasificación:

Na

john k. | First Impressions |
Clasificación:

Service was good and staff were very helpful

robert c. | First Impressions |
Clasificación:

1 was not told how to youse my access card (2plces to swipe) 2 lock was on my storage unit (told me when i come back tomarrow it would be fixed.3 next day nothing had been done,and your implyee was ru

KATHRYN R. | Overall Experience |
Clasificación:

The staff was very helpful and welcoming!!!!

Laura H. | Overall Experience |
Clasificación:

Never have had an issue out of this location. Friendly staff.

eventual j. | Overall Experience |
Clasificación:

I would like to state the staff were helpful and considerate. I give a 10 for excellence to the service!! We found mouse nesting spots on my rugs couch clothing and mattress. Mattress left inside.

shelia m. | Reservation |
Clasificación:

Rented a Uhaul to move to Florida tried to get a 10 foot Uhaul. Tried and tried to no prevail. Ended up getting a 15 foot Uhaul. I was worried I could drive it but it handle very well and gas mileage

Kimron R. | Overall Experience |
Clasificación:

Stay was very professional, friendly and efficient

curtis z. | Overall Experience |
Clasificación:

Need to warn renters that leaving box springs and mattresses in the energy controlled storage units will leave a stain on the box springs and mattresses if touching concrete.

gail m. | First Impressions |
Clasificación:

Efficient staff

Stacy F. | First Impressions |
Clasificación:

the gentleman that was waiting on me the first time that I came in to rent the first unit, before I upgraded was very efficient. He took care of 3 customers at once.

Yarilyn S. | First Impressions |
Clasificación:

All the people who work there were incredible! They went above and beyond for us. We have had previously bad experiences with U-Haul and they really made up for it. They had excellent customer service

shanda b. | Overall Experience |
Clasificación:

Very understanding and helpful

Daniel M. | Overall Experience |
Clasificación:

Rental fees are too expensive. Late fees are all so high. Majority of storage facilities in town let you make partial payments and gives you three months to claim or auction.secure facility is ogood h

MERIDETH C. | Overall Experience |
Clasificación:

Very great service

Kimron R. | Reservation |
Clasificación:

Professional, accommodating and courteous

NANCY S. | Overall Experience |
Clasificación:

The best move out of 39 moves in 44 years.

Brenda M. | Reservation |
Clasificación:

Customer service was great. The guy was very nice and helpful.

Johnny M. | Overall Experience |
Clasificación:

excellent facility

JIM P. | Overall Experience |
Clasificación:

No issues, very well kept, check out was a breeze. Highly recommend

Nicole C. | Reservation |
Clasificación:

Easy to find location. Staff was amazing and accommodating to my needs in such a stressful time. Nathan and Dylan were amazing. Nathan and his staff were absolutely fabulous!!!!

Shiondra C. | Reservation |
Clasificación:

Easy access to property and units. Nathan and Dylan were great and accommodating in such a stressful time. Nathan and his team are amazing.

Sara M. | Overall Experience |
Clasificación:

Thanks

Angelica F. | Overall Experience |
Clasificación:

Nice people and great facility!

John C. | Overall Experience |
Clasificación:

Excellent facility

MYQUESA P. | Overall Experience |
Clasificación:

Thank you Nate

Youlanda T. | Overall Experience |
Clasificación:

I will rent again

Teresa V. | Overall Experience |
Clasificación:

No comments

STEPHANIE C. | Overall Experience |
Clasificación:

Will never rent again from uhaul & will not give recommendation to anyone. You do your customers wrong!

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