The staff was very helpful with a smile I truly appreciate that particular location because it's always well kept and clean and the attitudes are clean as well LOL thank you so much and keep up the good work I will continue being a customer! 👍
Jacqueline W | First ImpressionsSelf Storage Units in Cleveland, OH, 44111
U-Haul Moving & Storage en Lorain Ave
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- 4.5 es la calificación promedio de clientes
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The manager Mark, is very professional and friendly. He always greets you with a smile and willing to help you with any needs or concerns you may have. I would and will recommend this U-Haul facility to anyone who wants great service.
MARK S | Overall ExperienceMY 11 Nonth STAY with Mark Sims, Manager and "The Whole Guy's TEAM as well. Being a Female Customer was always Kindness & Patience with a "Few of My Weird Questions". This Store was always CLEAN, and Smelled Clean and ready for a next day at 10:30pm when I would be stopping at my End if Day, some times. Good "Trucks" Also. Congratulations MARK & CREW..And Thanks To Everyone for your smiles too!☆♡ JUDY & JESUS, AMEN
Judy G | Overall ExperienceFine !
debora l | First ImpressionsMark done a good job & help me along the way
WILLIE D | First ImpressionsMy move out date was the 4th of March. Not the 5th.
CASSIEMARIE L | Overall ExperienceI appreciate the uhaul
CENTURY H | First ImpressionsThanks
ELTHENIA C | Overall ExperienceI would use U-Haul again in the future. I would recommend this location as well.
MARKETTA H | Overall ExperienceService was good thank
Ali M | Overall ExperienceHad my storage unit here for about 12 years. Staff always helpful and friendly. Very convenient donation section on site that helped with letting go of items no longer needed. Always clean, even the bathroom.
Lori J | Overall ExperienceYour rates are not competitive with others especially since there are only stairs for the second floor. The rate on the internet is not the same rate as what I was paying - why is there a difference? Why do you not pro-rate a refund when a renter moves out?
BRENDA G | Overall ExperienceGreat rental truck, and excellent service when I returned and got a rental unit! Awesome service at team there!
MARK S | First ImpressionsThe staff was very helpful and amazing, thank you U-Haul for your services and all you do!!!
Muregwa J | First ImpressionsStorage has roaches. They offer insurance but can't be used to submit claim to damages in unit, GM mark is a liar. Make false promises they can be verified through email but don't follow through so u are backed into a corner where the only chouce u have is to abandon and they still bill you. Staff will steal from your unit. Gm won't play back cameras,staff rude, staff tell oth e staff business. If you call corporate they care less. I will also be sharing my review on Google with email conversations with Mark on Google. Make sure they know what ya did to a single disabled veteran with 3 disabled children. Sold our unit with our family photos and personal data for 30 bucks after the Gm lied Said he would help move before i left the state. Tool advantage after I started having heart issues. In the Bible it says vengeance is mine saidth the lord. God bless
Ebony S | Overall ExperienceThe reason for leaving is due to moving out of the area and finding a unit closer to where I live.
Valerie T | Overall Experience