Customer Reviews for U-Haul Moving & Storage at Lorain Ave

4611 comentarios

16515 Lorain Ave   Cleveland, OH 44111
(There is only 15 minute parking at this location please plan accordingly)

(216) 251-4130

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(216) 251-4130

16515 Lorain Ave
Cleveland, OH 44111
(There is only 15 minute parking at this location please plan accordingly)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

cathy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emily C. 
Clasificación:
5.0

The management does an outstanding job and so does the sales associates .

Ardian h.  |  Overall Experience 
Clasificación:
5.0

Super fast and convenient.

Kevin L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin F. 
Clasificación:
4.0

I wasn't sure how to use the app. I turned my key in before taking a picture of the odometer. I guessed what the mileage was. If I don't check the app, I would have had no idea how to return it. The drop off location told me the turn location would be open until 7. I showed up at 6 and they were closed.

Terry G. 
Clasificación:
1.0

I will not be recommending Uhaul to anyone. This has been the worse experience I have ever had with your company.

CALVIN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire M. 
Clasificación:
5.0

Nothing at this time

Sandy S. 
Clasificación:
3.0

El cliente no dejó un comentario.

SILVIO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

john P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JIM H. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOIS P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

This employees at this U-haul store have always been helpful at finding solutions to take care of your moving needs. Very convenient hours too

PAMELA T.  |  First Impressions 
Clasificación:
5.0

I've rented from this location before, and this time was like every other time - quick and friendly service.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Never got emailed receipt

RENEE S. 
Clasificación:
2.0

El cliente no dejó un comentario.

W T. 
Clasificación:
1.0

I signed up online a day in advance for 12pm hitch installation. When I got there they told me one of the parts wasn't available, so they could do part of the installation and told me to call uhaul to locate the additional part and get it installed. Why is that my job? Because the rep needed to get back to serious business in his cell phone. Ok fine go ahead I said. Over an hour later they hadn't started on my car so I asked for my key back and a refund. Took him 15 minutes of clicking on the computer to finish that task. He couldn't seem to get the total correct so I went line by line with my online invoice to help him correct it. Wasted an hour and a half of my Sunday.

CHRYS C. 
Clasificación:
4.0

Very helpful

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrence M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd H. 
Clasificación:
5.0

Mark Sims was professional, exceptional, courteous and a great representative of your company.

Paul S.  |  Overall Experience 
Clasificación:
5.0

I have used this location many times and I was never disappointed.

April B. 
Clasificación:
5.0

I returned the truck and dolly after about 6 hours of use, but my rental agreement was billed at 2 days, will I get a partial refund ? Thanks, Art

Arthur G. 
Clasificación:
3.0

El cliente no dejó un comentario.

jill C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSA J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

sharon k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph M. 
Clasificación:
4.0

they quickly installed my bike hitch, but I thought they were also going to install the bike rack itself. I tried to install it myself but had issue with alignment so didn't get to use it that weekend as planned.

Lisa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Azzam H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
4.0

El cliente no dejó un comentario.

sharon k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret P. 
Clasificación:
4.0

Was generally happy with our experience. The key code panel on the far door always seemed to be out of order and couldn't be used reliably

Brendan M.  |  Overall Experience 
Clasificación:
5.0

Great experience!

MARTIN H. 
Clasificación:
5.0

Excellent experience

Clasificación:
1.0

Was charged an additional day of usage despite returning the night I has it rented. I will be reaching out to customer service.

AUSTIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel J. 
Clasificación:
5.0

This was a great experience. There were a number of attendants working and and the one was new and being trained. The manager was teaching him and was very professional about. The service was outstanding and friendly. If I lived in Cleveland I would use this facility all the time. Excellent service

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
4.0

Drop off at night well lit up

Jerry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

chuck H. 
Clasificación:
5.0

The personnel went above and beyond to assist me and my father. Much grateful for their kindness.

Carmen P. 
Clasificación:
5.0

Somehow fix the online tech issues with returning and checking in your truck... My location was on however I kept getting an error message and then I had to be charged an extra $20 because I couldn't get passed that screen..#ridiculous

Ademetria M. 
Clasificación:
3.0

I ordered and was charged for moving blankets but there were not any in the truck I reserved.

Martha L. 
Clasificación:
3.0

There were three people in front of me when I arrived and it took probably 20 minutes before I was able to get to the front of the line to speak to someone. One worker was on the phone with a customer for a very long time. Other than the long wait to drop off the car, the service was fine.

Anthony D. 
Clasificación:
5.0

I've used this location many times, the staff is always very helpful and professional. This last rental was on Memorial Weekend which is crazy busy, the store was very well staffed and the truck although it had 75k miles worked like a brand new truck. Thank you staff at Lorain in the Kamm's Corners area of Cleveland!

Jeffrey J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alfred F. 
Clasificación:
5.0

Have used this place several times. They are great!

TAD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel F. 
Clasificación:
5.0

More clearly identify the key drop location

ERICK N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN Z. 
Clasificación:
5.0

Another GREAT EXPERIENCE WITH YOUR TEAM UHAUL 👏👏 THANK YOU ALL!!

GEORGE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DRESHAWN B. 
Clasificación:
5.0

Great setvice

JUDY A. 
Clasificación:
4.0

Everything went fine today. I didn't have a trailer reservation but the staff was able to accommodate an afternoon rental. Appreciated their help.

CHRISTIAN H. 
Clasificación:
4.0

The truck itself seemed to have steering and acceleration issues. Other than that the experience was great.... and the truck didn't break down so that's good!!

matthew J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine P. 
Clasificación:
2.0

El cliente no dejó un comentario.

David T. 
Clasificación:
2.0

Checkout took more than an hour for no reason .

QUDRAT M. 
Clasificación:
5.0

I have rented from this location many times and the customer service is excellent.

PATRICIA L. 
Clasificación:
5.0

The person who installed my hitch also assembled my bike rack. He was exceedingly patient with me explaining how my bike hitch operated. He was even patient when I returned to report a flapping noise which was just the plastic wheel attachment. He immediately diagnosed the problem. my sincere thanks. Great work!!!

Dana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua R. 
Clasificación:
5.0

We did have a problem with equipment rental. I ordered 6 blankets and got 24 and was charged for 24. We also got a dolly but never asked for one and was charged for it. Now I have to contact them and get a refund.

Maureen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET C A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

Mark is great. Whether it's for the occasional truck rental or repeated propane fill... he is solid.

ALFRED S. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
5.0

Customer service was outstanding, the truck was clean and comfortable, I would definitely recommend this location.

JAMES G. 
Clasificación:
4.0

There was only one person checking people out and I had to wait for about 30 min

Sumner M. 
Clasificación:
5.0

They were very nice and knew what I needed

MARK K. 
Clasificación:
3.0

Got there before 10 minutes before 5, but no one came to check me in. Tried to do it myself via mobile device but couldn't get location services to recognize that I was in the lot. Finally had to use my daughters phone to check in. Key drop was also difficult to locate

Darrin B. 
Clasificación:
1.0

Showed up at 3:30 pm to return for. 5 pm return. Lot was so backed up I couldn't pull in. Ended up finding an employee after half an hour and they stated they were the only one working there. He instructed me to pull the truck into the lot via the back entrance and leave the keys in the truck. I tried calling UHaul multiple times and was unable to reach anyone. I left a message on the live chat and never received a reply. Now I've been charged for two days of rental even though it was returned well before the time agreed upon since no one checked the truck in.

ELIZABETH R. 
Clasificación:
3.0

There were not enough people staffed to maintain the amount of customers and return equipment for the day

Brittney D. 
Clasificación:
3.0

Said they can't help me with the credit for my missing mattress pads because it was the other locations fault. Other location will not answer my calls.

Heath K. 
Clasificación:
5.0

I had an issue with the self check in and had to go inside. The employee on site was EXCELLENT. Kind, thoughtful, and very efficient. She took care of me quickly and explained everything perfectly.

Steven T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Howard J L. 
Clasificación:
3.0

El cliente no dejó un comentario.

KAYLAH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY W. 
Clasificación:
1.0

The staff was rude and I was charged twice.

Stephen S. 
Clasificación:
5.0

They were very helpful!

WALTER S. 
Clasificación:
4.0

They did not out the Dolley in the truck before we left so we worked all day without it. I would use the. Again but would check everything thoroughly before starting good job.

Mark Y. 
Clasificación:
5.0

I've used trucks from this location a few times, and have dropped off trucks here more than a few times. The staff is awesome and friendly!

Tad F. 
Clasificación:
4.0

Clerk at check in was efficient, helpful, and friendly. Van was clean. Return took WAY longer than anticipated-may have been due to a lack of staff.

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd W. 
Clasificación:
5.0

Great service!!

DENNIS D. 
Clasificación:
5.0

Keep up the Great Service. Always excellent helpful employees.

GEORGE Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth B. 
Clasificación:
5.0

Everything was great. Thank you!

KATHI K. 
Clasificación:
1.0

First I would like to say that I rent from Uhaul several times a year. Today I bring my truck back and it is like every time I bring it back. Brian Sanner comes to the truck and says nothing, He begins to return the truck, looking it over checking the miles and so on.I ask him how much is going back to the card since I didn't use the miles that I pre paid for. He states that he doesn't know. Now mind you I rent several times a year. You can tell me how much is going back or how much additional I owe. I ask him again and he still acts like he doesn't know. So I go inside and get a copy of the receipt. Upon looking at the receipt see that Brian charged me a $25 dollar cleaning fee. So I asked Daniel inside why I got charged and Daniel said he didn't know I have to ask Brian. I go back outside and ask Brian why did I get charged a cleaning fee and he says "because the dirt on the floor mat". I ask him is he serious? So I get back in the truck and pull it over to the side and clean the mats. He says he is not reversing the charge. This type of customer service is not acceptable. In the past if the truck had any issues the return person would say something before charging me.He said nothing and then tried to act like he didnt know why the bill was higher than normal.

Clasificación:
5.0

Great interaction from pick up to drop off.

ANDREW L. 
Clasificación:
1.0

I was late and the personal where very rude, they never used my account. I am a long time customer and was treated poorly. I never received my receipt. I called and we got disconnected. I called back and they never answered.

COLIN O. 
Clasificación:
1.0

First, the people there acted like I was doing them a favor renting. Second they got the gas level wrong. I went a total of 25 miles and was charged 17 dollars for what? Third, I got no credit for using only two blankets of one package. I had 4. Fourth, the rental and the help I got off the site were not on the same page. When I tried to change the truck time I was told there would be a penalty. Yet the movers told me 3 that day off the uhaul site. Fourth, the guy checking me out claimed he did not know me. Yet he was there 4 hours earlier when I rented. Very unprofessional.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander S. 
Clasificación:
5.0

It was a efficient experience.

MICHAEL K. 
Clasificación:
1.0

Prices for renting this truck were ridiculously high. I kept getting miscellaneous charges applied to my debit card after returning the truck. I will not recommend or rent a truck again!!

tiffany S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce S. 
Clasificación:
3.0

I think my biggest issue with the facility was that the main security door that required a 4 digit pass code to enter, could be pulled open with a moderate tug on the door. Otherwise it met most of our needs, but for that reason alone, I'd likely recommend some where else.

JAMES T.  |  Overall Experience 
Clasificación:
4.0

Wanted staff to stay mindful of customers in the store and being aware of what's going on so mishaps such as storage units won't be given away by mistake. Other than that, my family was thankful that something was worked out to help move in process.

ameeya f.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

DANIEL C.  |  Overall Experience 
Clasificación:
1.0

When I reserved the unit they said it was on the first floor I'm disabled and when I got there and ready to move in with all my stuff it was on the second floor with 10 steps and no elevator and I'm disabled , when I rented a truck there the manager didn't know how to split payment onto two credit cards, I had to call customer service to have it done. Won't to back there !!

Michelle K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott W.  |  Overall Experience 
Clasificación:
5.0

Well maintained, and staff very helpful

Dave C.  |  Overall Experience 
Clasificación:
3.0

I had checkin online but it didn't matter it was not a quick check in.

Dave C.  |  First Impressions 
Clasificación:
4.0

Setting this up was easy; except for having to buy "special" lock, there were no surprise fees.

john p.  |  First Impressions 
Clasificación:
5.0

Employees were professional and knowledgeable. Seemed to understand the moving experience and the stress levels that go with it. Even though my move was not planned and came up suddenly.

monica k.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba