Comentarios de los clientes para U-Haul Moving & Storage at Lorain Ave

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Lorain Ave

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

ORLANDO V.
Clasificación:

Very nice and professional thanks

Elaine M.
Clasificación:

El cliente no dejó un comentario.

BRANDON P.
Clasificación:

This location is one of the best locations. Even though the employees change alot, still one of the best locations for uhaul that I have been to.

PAM L.
Clasificación:

I was very impressed, customer service was excellent ESPECIALLY Gwendolen Mullins & the GENTLEMEN that I returned the truck to. Polite, friendly & professional!!! Be proud, you have a great team working for you!!!

Randall K.
Clasificación:

El cliente no dejó un comentario.

Mark P.
Clasificación:

Everything went well with exception of getting a call at 5:30pm asking when I was returning the truck and I had returned the truck at 11:30am. Will definitely rent from this location again.

BARRY E.
Clasificación:

Thank Mark, for going above and beyond after I got to my destination...

DOMINGO R.
Clasificación:

El cliente no dejó un comentario.

BARRY E.
Clasificación:

Communication with client, make sure everything that was promised was fulfilled.

Ryan S.
Clasificación:

The person who accepted my truck return was rude and short. He responded negatively when I told him I did not sweep the truck due to my asthma and to go ahead and charge me the $25. He complained to me of his own asthma. I filled the truck up double the amount of gas required. He barely communicated with me, treating me like my high school girlfriend did when she was mad at me. I was confused as to what I was supposed to do, as he was ignoring me, so I went and sat in my vehicle. He approached my vehicle and stared at me, so I got out, and he asked me rudely and passive aggressively "do you do this often?" (Who rents a moving truck "often?" Am I not a paying customer? He didn't go through the process with me at all, he treated me as if I was an employee who knows the process in and out) I said no, he gave me my total and said my receipt would me emailed to me and walked away before I could even say thank you but I still said it, to the back of his head. Very. Very rude. The woman who I rented my truck from initially however was extremely polite and helpful. That's why I'm writing this. Hopefully this man will be corrected and not bring the whole place down with his awful customer service skills. He has the personality of a warehouse employee.

Daniel F.
Clasificación:

El cliente no dejó un comentario.

James S.
Clasificación:

El cliente no dejó un comentario.

Phillip V.
Clasificación:

El cliente no dejó un comentario.

ALEX C.
Clasificación:

Easy peasy from beginning to end! Thank you!

Emily D.
Clasificación:

El cliente no dejó un comentario.

Hollis W.
Clasificación:

Your supposed link for checking back in does not make it clear enough on what to do. I couldn't figure out how to do it & was charged that exorbitant $20 fee which is really wrong when everything is now done online or on the phone. That makes everyone's time shorter so adding that kind of fee for a one click check-in is not okay. You just lost a long-time loyal customer who could not afford that extra $20 at a time like this!

JEROME R.
Clasificación:

Keep up the good work 👏

Edward M.
Clasificación:

We were very pleased with our move and the truck was helpful and in excellent condition.

Julie C.
Clasificación:

El cliente no dejó un comentario.

Thomas L.
Clasificación:

Superior, above and beyond service. Staff was amazingly friendly!

Thomas L.
Clasificación:

El cliente no dejó un comentario.

MYKEDA C.
Clasificación:

El cliente no dejó un comentario.

Ghaith A.
Clasificación:

El cliente no dejó un comentario.

Richard Z.
Clasificación:

El cliente no dejó un comentario.

TIFFANY G.
Clasificación:

El cliente no dejó un comentario.

Lee R.
Clasificación:

My return check-in was fast and convenient.

Constance P.
Clasificación:

Everything was great.

ERIN H.
Clasificación:

El cliente no dejó un comentario.

Alexanderia H.
Clasificación:

El cliente no dejó un comentario.

Kenneth B.
Clasificación:

Telling me to go online to order my truck and trailer then it did notice handle my trike motorcycle

NORBERTO A.
Clasificación:

El cliente no dejó un comentario.

DANIEL C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

carol F.
Clasificación:

I love uHall and have always used it in the past but this new way of returning the U-Haul was totally ridiculous especially for someone who is not tech-savvy also to charge $20 for you guys to do all the tech stuff is also ridiculous in my opinion.

TIMOTHY G.
Clasificación:

Inflexible “policies” that never make the customer right may improve profits in the short run but nickel and dimeing customers will never build loyalty or true growth

william L.
Clasificación:

Great service

Anna Marie P.
Clasificación:

Equipment was old but working well. Only issue was that the check engine light was on the whole time I had the truck. Your staff was excellent both on pickup and drop off. Thank you.

ANDREW W.
Clasificación:

This location is so much nicer and friendlier than the other uhaul spot on Clark. I swore I wouldn't use uhaul again after the last time I moved and the ghoul of an employee over there was so rude and disrespectful to me, but I gave in and y'all redeemed yourselves. Pleasant experience all around. I do think your “how many gallons to fill” chart is a little bit off though. ¯\_(ツ)_/¯ Have a nice week. I'll most likely be in to grab another uhaul since I apparently own more crap than a 15' truck can fit. Thanks, Andrew

Steve W.
Clasificación:

El cliente no dejó un comentario.

DONNA M.
Clasificación:

El cliente no dejó un comentario.

Colin O.
Clasificación:

Great experience

Mike D.
Clasificación:

El cliente no dejó un comentario.

Nancy M.
Clasificación:

El cliente no dejó un comentario.

PATRICIA M.
Clasificación:

Every employee i worked with was very helpful The Van is rented was very clean and rode smoothly

Dexter B.
Clasificación:

There are holes in the roof of the truck. I'm belongings got wet

Andrew N.
Clasificación:

As with all rental companies, you should be more upfront about the true cost of your product. Saying a truck is 29.99 for the day sounds great. I paid 180 dollars for a truck a drove 99 miles and had back to you in 7 hours. That's a little high, and I'll be looking around for better rates next time

Arelis L.
Clasificación:

El cliente no dejó un comentario.

Richard A.
Clasificación:

El cliente no dejó un comentario.

Ken R.
Clasificación:

Gwendolyn and staff were extremely helpful!

Dale S.
Clasificación:

Everyone was helpful but I returned it yesterday and never received my final receipt yet.

BRIAN L.
Clasificación:

El cliente no dejó un comentario.

Lou V.
Clasificación:

Don't change a thing.

Nina R.
Clasificación:

Just very very disappointed gas was not full Personnel was not helpful at all

Michael Z.
Clasificación:

El cliente no dejó un comentario.

Michelle K. | Overall Experience |
Clasificación:

When I reserved the unit they said it was on the first floor I'm disabled and when I got there and ready to move in with all my stuff it was on the second floor with 10 steps and no elevator and I'm disabled , when I rented a truck there the manager didn't know how to split payment onto two credit cards, I had to call customer service to have it done. Won't to back there !!

Victor R.
Clasificación:

El cliente no dejó un comentario.

Ladaunte S.
Clasificación:

I reserved a trailer Friday and when I went to pick up Saturday it wasn't available. They sent me to ANOTHER location that had a trailer according to the system and THAT trailer was broken! They then sent me to ANOTHER location and 2hrs and cross county trips later, I finally got the trailer that I reserved. I was given a credit but I still had to pay for the trailer! I hope this is not how u haul handles complaints

MARANYELIZ M.
Clasificación:

Thank you for your services.

CATHERINE M.
Clasificación:

El cliente no dejó un comentario.

Ramona Z.
Clasificación:

Great Customer Service. Clean truck!

joshua B.
Clasificación:

El cliente no dejó un comentario.

DOUGLAS Y.
Clasificación:

The staff was very friendly and helpful

VEDA L.
Clasificación:

I have rented from this location several times but never experience this poor level of service before. The lady who checked me in at the counter turned her attention from me several times to assist other personnel for several minutes without excusing herself. Also, she was not very helpful or friendly.

Maitlinn T.
Clasificación:

El cliente no dejó un comentario.

BRIAN K.
Clasificación:

Employees were extremely helpful and courteous as I checked the truck out and returned to same location!

Frederick H.
Clasificación:

El cliente no dejó un comentario.

Jared D.
Clasificación:

Our truck was given to the wrong person so we waited 45 to get a different one. I ended up having to return it after hours because of the delay, which ended up charging me more.

BRETT R.
Clasificación:

Worst uhaul experience i ever had

Samuel M.
Clasificación:

Nothing , everything was great !

Thomas K.
Clasificación:

El cliente no dejó un comentario.

Kevin W.
Clasificación:

99 cents a mile is a bit high!!

Daniel G.
Clasificación:

The vehicle was not very clean. Steering wheel sticky. Windows dirty. I did not have my updated insurance card with me. I did have coverage and offered to bring the card when I returned for a refund on the 10.00 I had to pay for your insurance. The employee would NOT approve. So I paid 10.00 for nothing. I also had to go out to the vehicle myself and inspect it. Other u haul facilities assist you with this process. I also had to uber to your facility because I was told I could not leave my vehicle there. Another 21.00. Very expensive rental for 10 hours.

JASON V.
Clasificación:

Great service...awesome personnel. Thank you!

Patrick R.
Clasificación:

El cliente no dejó un comentario.

Mary C.
Clasificación:

Very helpful, especially at drop off. The man that checked me in was very excellent and freindly

DOUGLAS S.
Clasificación:

El cliente no dejó un comentario.

Amata W.
Clasificación:

when i arrived for pickup, my reservation, which i confirmed a day prior, was not in the computer. Apparently the person I spoke to didn't properly do her job. The woman behind the desk went above and beyond to help me and make sure i had a smooth move.

THOMAS M.
Clasificación:

Nothing I can think of to make my experience better! Thank you, Thomas Marconi

Valerie K.
Clasificación:

El cliente no dejó un comentario.

Pat M.
Clasificación:

Nothing

ERIC I.
Clasificación:

El cliente no dejó un comentario.

Victor U.
Clasificación:

El cliente no dejó un comentario.

Terence K.
Clasificación:

El cliente no dejó un comentario.

david B.
Clasificación:

El cliente no dejó un comentario.

Clasificación:

Great staff, very helpful!

Christopher B.
Clasificación:

El cliente no dejó un comentario.

Christopher B.
Clasificación:

El cliente no dejó un comentario.

Sophia H.
Clasificación:

El cliente no dejó un comentario.

Juston K.
Clasificación:

El cliente no dejó un comentario.

Susan D.
Clasificación:

Nothing I can think of

Daniel B.
Clasificación:

El cliente no dejó un comentario.

Linda K.
Clasificación:

El cliente no dejó un comentario.

MARGARET O.
Clasificación:

El cliente no dejó un comentario.

Dennis D.
Clasificación:

The automated check in service didn't work at all. Once the location service failed to work there was no way to advance through the check out process. I tried calling customer service and using chat and no one ever responded.

Patrick J.
Clasificación:

Have a staff that helps. Not let a crowd sit outside for twenty minutes while your app doesn't let returns happen. Just shaking your heads at us sitting outside in the cold at night. Come to the door and see what's wrong. Yes you are closed but standing there texting and not helping doesn't solve anything when there is a crowd outside.

marty R.
Clasificación:

El cliente no dejó un comentario.

kim C.
Clasificación:

I had a less than favorable experience all due to the way I was treated and spoken to by the associate behind the counter who processed the rental of a truck this past weekend. The young lady apparently doesn't realize that she is the face of your company and that she is representing Uhaul and not her own immature self. This young lady couldn't be bothered to look at me throughout the entire transaction. She read from a script. She couldn't be bothered to thank me for my business. I thanked her at the end of our transaction and then told her it was too bad she couldn't have been more friendly. Her reply was to call me rude. Unbelievable. She then waited on the next customer without any kind of guidance as to where to find the truck. I apparently got in the wrong one and had to go look for a different employee to help me find the correct vehicle since the young lady made it very obvious that she was finished “helping” me. I'll have a hard time renting from uhaul again

RANDALL N.
Clasificación:

Totally a good value.

Alan G.
Clasificación:

Pick up and return went well, can't ask for more.

MARK W.
Clasificación:

El cliente no dejó un comentario.

ANDREW Z.
Clasificación:

When I dropped the trailer off I waited for someone to unhook it, no one came. I went in side the woman behind the counter was busy texting on her phone, so I had to wait. She told me I had to go back outside and wait for the yard man then went back to texting. I waited 13 min for the guy to unhook the trailer.

Tom K.
Clasificación:

El cliente no dejó un comentario.

arthur K.
Clasificación:

Thx mark Art knight

Scott W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dave C. | Overall Experience |
Clasificación:

Well maintained, and staff very helpful

Dave C. | First Impressions |
Clasificación:

I had checkin online but it didn't matter it was not a quick check in.

Dwaine H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

jeremy b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

paul M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

mary m. | Overall Experience |
Clasificación:

Everyone was so nice and very helpful! I will definitely use again if the need occurs and have already recommended U-Haul to others!

Wilbert M. | First Impressions |
Clasificación:

Staff is very friendly

anastasia s. | Overall Experience |
Clasificación:

The storage containment units and surrounding area were not very clean. The staff, however, was exceptional. They were friendly, courteous, professional, and extremely helpful.

Robert W. | Overall Experience |
Clasificación:

NA

michelle k. | Overall Experience |
Clasificación:

I had already known this location was great for truck rentals, and their storage facility did not disappoint. I knew my items were secure and easy to access while I needed use of a Storage unit.

Robert W. | First Impressions |
Clasificación:

thank you

Cynthia N. | Overall Experience |
Clasificación:

My experience was favorable.

jose m. | First Impressions |
Clasificación:

They treated me excellent

Doug F. | Overall Experience |
Clasificación:

I had my belongings in storage for about 10 months or so, and I never had any issues. Professional, secure, and clean.

john p. | First Impressions |
Clasificación:

Setting this up was easy; except for having to buy "special" lock, there were no surprise fees.

tina d. | First Impressions |
Clasificación:

Great

Anne W. | Overall Experience |
Clasificación:

the only thing bad was the fact that I had to buy a lock from Uhaul even though I had my own, I was told we had to use theirs in case they needed cut off...well, all locks can be cut off.

Anne W. | First Impressions |
Clasificación:

Clerk was helpful, and got my storage locker easy after having the FIRST one I chose did not participate in the FIRST MONTH FREE. Disappointed I then had to BUY a lock, when I already had one.

monica k. | First Impressions |
Clasificación:

Employees were professional and knowledgeable. Seemed to understand the moving experience and the stress levels that go with it. Even though my move was not planned and came up suddenly.

Gayle C. | Overall Experience |
Clasificación:

Very positive experience. The facility is extremely clean

Amber S. | Overall Experience |
Clasificación:

Very friendly staff and accomable

Tom M. | Overall Experience |
Clasificación:

This was perfect for storing my daughters furnishungs for the summer while she was home from college. Great clean well- lighted facility.

Donald V. | Overall Experience |
Clasificación:

The staff went above and beyond in helping us.

No se han enviado comentarios para esta ubicación.

Volver
arriba