I paid too much for having it over a year. Didn't get what I paid for. i rented trucks often and never got a deal or given a break. I paid well for my storage and didn't get the same treatment as a customer. I paid all my months ahead or signed up for auto pay, and they would withdraw money 3 days prior to due date and still charged me a late fee every month except last two. I call ahead the day I move out so they could stop auto pay because it was withdrawing like clock work 3 days early every inspite of paying late fees every time. so when I arrived at my units I had additional locks on there, and had to fetch someone to remove them. I wasn't given a proper reason why they locked mine up.

Excellent access, carts for use to unload from your vehicle at the loading dock to your unit. I would recommend this facility at Glencrossing Way

I did not know that certain floors for storage costs different prices this wasn't explained clearly .The storage explained to me was too small and your storage prices are too high

I have been using uhaul for years and give you a ton of business by referral but this time we rented a storage unit and were charged a bunch of fees and could not make partial payments online. I tried to call constantly to work something out. Finally i was given an option that fees could be waived but i had to move out same day. It was ridiculous and stressful and im not sure why you wanted us to move out. We were only the current month behind by 15 days. Just maybe next time work with people and dont be so eager for them to move out. We were under coronaviris quarentine and you people were so rude and didnt care about that at all.

The men employees were great! The females struggled with customer service

Great experience the staff was professional and very helpful and the facility very clean.

Sherry at the Glen Crossing U Haul in Cinti. could not have been any more helpful, professional and an excellent representative for U Haul. I want to thank her as well as U Haul for her help and professionalism. She is a credit to U Haul. I have been a customer before and will be a customer again.

I move out on 12/09/19 and i paid on the 29 day of every month..i wounding if i get any change back also I didn't get my money back on my card yet i been calling my card..please let me know something

Very impressed with the cleanliness of the facility.

The guys were very helpful and we had a great experience with our service with them.

I was so impressed by this facility. The staff was exceptional. I loved that the facility was indoor storage, clean and available 24 hours. I also liked the area for items you did not want.

Personnel was helpful an polite

Service was great, only a little concerned that there was a rat trap in my storage unit. I hope that is enough to keep my belongings are safe from vermin.

excellent

The clerk, Maddie, was inattentive to my needs concerning purchase of packing and moving supplies. She remained on her cell phone speakig to her significant other for most of my time on premesis.

These guys are true professionals. They safety checked everything and explained in detail answers to all my questions. I was in and out in no time. kMt_Sr

Guy at the counter was Great!

Didn’t have any issues

Customer service was horrible. Richard Edwards just down right didn’t care about making sure my account was closed out. I was not given a receipt and confirmation. Just did not care to help me out.

Some staff was not helpful and my u-box was delivered to the wrong location AND late.

Facility is clean, lighted, and safe to access at all times of the day! Staff is professional and gives great service. Only issue, need more than one person working the counter during the day.

Ive been a variety of size storage units the last few years, I’ve been very satisfied with my uhaul experience. Thank you.

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