Comentarios del cliente para U-Haul Moving & Storage at Glencrossing Way
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at Glencrossing Way
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
Kristal K. en
The clerk, Maddie, was inattentive to my needs concerning purchase of packing and moving supplies. She remained on her cell phone speakig to her significant other for most of my time on premesis.
Raven J. en
My UBOX deliveries were delayed by 1.5 hours on BOTH ends of my trip, despite Moving Help arriving on time. When Moving Help did not have the correct truck to pull both boxes (on pick up) I was left to my own devices to figure out how to get the box to UHaul on Parsons- this took many hours of my time. UHAUL and Moving Help need better coordination to ensure that the contractors can fulfill their obligations. My boxes were missing for over a week. I spent HOURS on the phone with customer service - please listened to the recorded lines (919-946-4350). each call was easily 45-1 hour and I made multiple. The boxes arrived at the facility 12 days late, but I was only compensated for 7 ($50/day late) and when I tried to call and have this corrected there was not resolution, and no one could be contacted. Wednesday June 12: UHAUL called to say my boxes were ready and on a trailer at 3:30. When Moving help arrived at 4:00 the boxes had been removed from a trailer and the trailer given to someone else. This caused a 1.5 hour delay and as I result I had to pay my helper for his time and move my goods in the rain/dark. When calling the Colerain location it is VERY hard to get someone on the phone. I'd guess it's 1 out of every 5 or 6 calls someone will pick up. This is especially hard when they call YOU an you can't reach them back This experience showed me that no one at UHAUL is empowered to make decisions/changes to a reservation, and those that are have to be contacted on their cell phones, and not on a UHAUL line. Many calls were made to managers, regional managers, logistics managers.. Moving Help will ONLY talk to you by email. You cannot speak to a real person. I have a screen shot of being on hold for 45 minutes... still not getting to a real person. Additionally I have a chain of nearly 20 emails just trying to book moving help because the Colerain Location gave me an incorrect contract number. It was a time consuming, frustrating experience to move with UHAUL. This is not the service I expect for the $1,000 spent on the move. The move was from Columbus OH to Cincinnati OH. That is a 90-mile trip, and should not have been met with these complications.
Rhondalee R. en
After the experience at the pick up location, this was amazing. The gentleman checking me in greeted me. Had no issues with the fact I was turning it in early. Tried to get it discounted because it was a day early but it wouldn't work. Even made sure I got my credit card that had fallen out before I had left!
Donald R. en
I was 100% pleased. I set up on line, staff was ready when I arrived, work completed in a timely manner, staff reviewed work, and explained guarantee. Every thing met my expectations.
Lisa S. en
I was given a link to accept or update damage on the trailer. There was a scuff that was not visible in the pictures, but every time that I tried to upload a picture the app would crash. It wasn't a big deal, but it could have been a problem if there was more significant damage.
Dale H. en
Please have customer support explain the check in procedure when I told them I would be returning the vehicle after hours. They indicated the drop box for the key but there's A LOT more to it than just dropping a key - glad I had my phone with me.
Corey M. en
Our radio never worked, so that was a bummer. Also the customers before us were heavy smokers. The actually rental went amazingly about though! 4/5 for the complete experience.
Kenyetta S. en
Everythings great
Shawn P. en
I love My uhaul family they the best keep up good work.
Danny C. en
It was great. Andy was very helpful, friendly and polite. Mathew was also very helpful
Tiffany C. en
Everyone there was so helpful and answered all my questions, i ended up needing the van a lot longer than expected and there was no going into the store and waiting in lines. I will rent from them again if and when we need to they all was great!!
Robert G. en
Parking brake on the 26 footer was no discernible?
Donald S. en
Great service. Very well maintained.
Daniel W. en
Notify customer approximately how long it will take. I would not have waited quite that long, but overall. Good experience.
Lori M. en
There was NO a/c in the truck and when I dropped it off and told the guy about it, his response was “it should have been documented but we do have someone coming out to fix it”
christina p. en
The employees were great ! However i was given a truck and the mirror was loose and very dangerous to drive. My problem is with customer service . I waited on hold for a half an hour and still didn’t get through . Then was on hold again for 10minutes when trying to return truck. More Customer Service workers !!!
COURTNEY B. en
I had a reservation for 10 am. I got there at 950 and there were 7 people in line ahead of me. There was only 2 workers. I had to wait almost 45 minutes until it was my turn. There were multiple people ahead of me who had to come back after they left the building and/or parking lot. One lady came back because her uhaul wouldn't start, needed new battery. Which in return took away one of the workers in the building. It took him a good 20 mins to change a battery out. Another lady didn't recieve her packing pads and blankets and was told they were in the uhaul before she left the building. She had to come all the way back from her house where she noticed she didn't have. The lady 2 in front of me wanted a uhaul and didn't have a reservation. The worker told her that they didnt have any available until later in evening or tomorrow. He said it was a busy time of the month and a holiday weekend. Which I thought was strange. If you know it's a busy time, why wouldn't you have more workers. Then finally when it was my turn I was told the keys were in the uhaul that he just inspected/cleaned it and it was ready to go. The uhaul was somewhat clean minus the ashtray was super full. Me as a non smoker, I didn't like that, he could of at least emptied it and closed it. I go to leave after being there for over an hour and no keys. I had to go back inside and the worker came outside checked the uhual, then went back inside and came out 5 mins later with the keys. I left about 11:17. I made sure I had a reservation to speed up the pickup process as well as make sure a uhaul was available for me and I still spent almost an hour and half there. Never once did any worker apologize for the long wait. I wouldn't be surprised if this isn't the only negative review you get for yesterday. Every one of us customers were talking amongst each other and we were all upset. I will most likely never use this location again.
Michael K. en
Suggest tank is always left on full as it is easier to gauge how much gas to put in it at the end.
Malia S. en
Have more than two people working on a Saturday morning so a customer doesn’t have to wait for 30 minutes to drop off keys and check in.
Shirley H. en
The guys that helped me were so nice and helpful. This was my 1st experience w/ U Haul and it was wonderful!
Max H. en
Very organized an professional, top notch in my opinion.
michael J. en
U Haul changed my pick up reservation the night before I picked the truck up that was 20 miles plus further away and then charged me extra mileage to drive the truck!
Emily R. en
The day of my delivery, the driver and representative I spoke with were very helpful and friendly. However, earlier in the week I called to check the status of my U-Box, and the gentleman I spoke with said I could schedule a day/time for delivery. He said there was availability for 8am the following Saturday morning, so I scheduled that time and immediately hired movers to assist with unpacking/moving items to our apartment (it is a 3rd floor unit). The movers were only available from 8-10am and that was all I assumed I'd need them for. It was a very busy weekend with local college students moving out of apartments and dorms, so I was grateful I found help in such notice. The U-Box did not arrive at 8am, and when I called to check on an ETA for the delivery the woman told me the driver was out and my box would arrive between 11-12. This was very unfortunate, because I already hired and paid for help I could no longer use. We were very disappointed and up until this point we had a great overall experience with the whole process working with U-Haul. I am not sure why I was given an 8am delivery time when it did not arrive until 12pm--the driver however was very friendly and professional, so I am just upset with whoever I spoke with earlier in the week to schedule the 8am time slot.
Kevin T. en
These guys are true professionals. They safety checked everything and explained in detail answers to all my questions. I was in and out in no time. kMt_Sr
Langdon G. en
I'm always very pleased with the customer service I receive at this location and the condition of the trucks. I'd highly recommend!
Eric M. en
Second time I've rented a van from this store to move my kid home from college. Each time has been easy and trouble free, and this most recent trip I was particularly grateful for them working with me concerning a change of plans! It was a huge help.
Danny C. en
Everything was perfect. Andy was very nice and helpful - give him a raise! Or a cookie. Gavin, same story, super nice and helpful - raise! Or a cookie The GM of this store, definitely 2 cookies!
Sean G. en
It was really great.
karen s. en
When I picked up the trailer, the manager was very helpful and helped me set up my storage unit. When I dropped off the trailer he was also very pleasant and helpful.. Thank you for your assistance!!
Jodi T. en
Second great rental in a row!! Fast, easy service!!
clark m. en
Outstanding service I will definitely be using U-Haul Glenway Crossing for all my future moving needs!
Sonja J. en
The staff was very friendly and courteous..GREAT group of Guys!!
Charles R. en
Guy at the counter was Great!
Marissa S. en
Nothing! The employees were helpful, efficient and pleasant. I will use this location again for my upcoming move. Thank you!
Gene K. en
Great help was given.
Gabriel B. en
obsolete systems, they keep no record of all my purchases like Lowes or most companies uUHUAL sucks !
Thomas T. en
The vehicle had some water leaks in the back storage area. About a cup leaked in through the attic storage area and an equal amount under the door seal. When dropped off the truck at Glenway Crossing, the technician said this is normal and can’t expect a water proof truck. Lucky we didn’t have any damage to goods or this would be a bigger deal. Seal up your trucks
Shavon D. en
Didn’t have any issues
Kerry M. en
It took them three and a half hours to install my hitch, they scratched my bumper and never did install the wiring
Julie B. en
Everything went great! Andy Greisl was a big help and appreciate his professionalism. Thank you!
Angelica C. en
I will definitely be using this location again, Appreciate the service. Thanks!!
Shana M. en
It was fine. I did feel there was some confusion between the office and the app however.
christopher k. en
nothng
JOSHUA L. en
This U-Haul location was among the better ones we have visited. The only thing I can think of to improve the customer service is to mention that the prices of third-party companies who help you move your furniture may rise as you approach the move date. Otherwise, I was very impressed.
Isaac T. en
Customer Service was non-existent. The moving blankets that I pre-ordered for rental were not in the vehicle. I called in when I found that they were missing. I waited on hold for almost 10 minutes. When I finally got someone on the phone - No apology, no concern, just.... "Did you want to come back and get them?" The pickup location had been changed to almost 25 minutes away from my original request. I wasn't going back. I asked about making sure they were removed from my bill and they told me to do it with the location I returned the vehicle to. I asked them, "what if that location is closed when I drop off?". Their advice was to just call U-Haul. Of course, there was no employee available when I dropped off at 877 Rte 83 in Elmhurst. I did the return through the U-Haul app. I tried to call the U-Haul number about my problem with the moving blankets and the wait time for the phone call was high. I figured I would call back at another time. Disappointing to say the least.
Stanley G. en
Perhaps contact the customer before finalizing an alternate pickup location, if the neccessary equipment isn't available at their preferred location.
Richard O. en
I was quoted 1 1/2 hr trailer installation. It took 3 1-2 hrs!
Christopher S. en
Every thing was great...
Candise C. en
Could return it with app had to call customer service
Jonathan D. en
Customer service was horrible. Richard Edwards just down right didn’t care about making sure my account was closed out. I was not given a receipt and confirmation. Just did not care to help me out.
William M. en
The worst thing was that 24/7 online pickup. If it wasn’t for the rep behind the desk, I would never gotten my keys . Online pickup app is horrible. Otherwise the site, the people, the van were great!
Rebekah B. en
Bring the truck to me...not make me look for it in the lot....find it wedged between other trucks and have to get it anyway. Also...mobile checkin after hours didn't work.
Serena C. en
Customer service never answers the phone
Ira T. en
I rented a Uhaul van and needed it just for a few hours between 4pm and 8-30ish. However, the cashier put it in the system that I would return it by 7pm that day. Because I requested to return it after closing, I was charged for 1 day which was fine. Received a text message with that confirmation after renting it. Woke up the next morning to a phone call from one of the workers yelling “where is our truck?” I stated that I have 24 hours to return it and also have my confirmation text message to prove that even though it was entered in the system wrong. She then demanded that I returned it by 12pm or I would be charged for another day. When I wemy back to return it, I parked under the return canopy waiting for my ride to pick me up in which the wait was 13 minutes tops. A worker immediately came out to scan the back of the truck then walked up to the driver side. I let down the window and asked “can I help you?” She then stated “I need you to get out so that I can check the van in.” I looked at her with a confused and said “you can’t check it in until my ride gets here and he’ll be here in 10 minutes. I was told to bring the van back before 12pm. It’s here and I’m just waiting for my ride. Once he’s here you can then check it in.” She restated “I need to get in there and you can’t wait inside!” I said “you’re gonna wait like I said.” She then called me a dick and went back inside pointing back at the van I rented. I pulled over to the side so I wouldn’t be in the way just in case someone was also returning. When my ride arrived, I went back and parked under the canopy and went inside to return the keys. When I went in, the woman who approached the van was rolling her eyes and completely avoided me so I went to the next cashier. I told him I was returning and he told me to hold on and that he was going to inspect the van and come back in so that I could sign paper work. I let him know that I didn’t need to sign anything else and that my contract was already signed yesterday also that this was not my first time renting from uhaul. I then left. About an hour and a half I received another receipt to my email and it showed the mileage driven being almost doubled, I was charged twice for the appliance dolly that I only used once, and I was charged $20+ for the van for 2 days in which the van is only $19.95. I’m livid!!! I never had an experience like this before and I’ve always rented from the Glenway Crossing location. Never again!!!!!! The woman that approached the van is a white female kind of boyish looking. The guy that tried to scam me into signing twice, his name is Richard Edwards.
Steven L. en
The employees of that location are untruthful in their statements. We was told to reserve the truck for 6 hours and if we needed it for the 24 hours it would be no problem. Because of weather conditions we called to tell them we would need the truck for the 24 hours so we did not have to unload our belongings in the unexpected rain, snow,and ice. They told us the truck had to be back by 8pm. Because they reserved it with someone else. If I would not have been told keeping the truck longer would have been an issue I would have reserved it for 24hrs. The following morning after returning the truck I get a phone call at 8am asking for a key for a pad lock that was chained and attached to the truck. Obviously it is not my lock. So why would they not have a key to a lock on their truck . and the woman was very rude with me about us locking the lock when your customer service line we called that night told us to do so. So needless to say with all of this I will never use your services again. It was the worst experience customer service wise i have ever had.
vinnesha s. en
Thanks
Emilee S. en
I came back in to tell the employee(s) that the charger port wasn’t working properly and one of the ladies (that wasn’t even assisting me) asked me if I “actually even needed that feature. . .” Considering the fact that I needed to plug my gps in made it inconvenient but other than that the ‘Tiffany’ working was very professional and timely and had 0 issues with getting me into a fully operable truck.
jeanne s. en
the check engine light came one while I had the vertical and a hitch light was on ad well and I had no additional hitch to the vertical I was using. the check engine light us the only thing that bothered me.
Mindy B. en
Super fast service. They have a lot of different vehicles to choose from.
brandy b. en
Quick and easy.
Mary A. en
The price I reserved for was one price, but it was higher when I picked up the truck.
Mary D. en
But I never receive a receipt via email as told so I’m not sure as to what I was charged and the break down. I will be going into this location today.?? . Not business like .
Matthew M. en
Some staff was not helpful and my u-box was delivered to the wrong location AND late.
Mellita T. en
Facility is clean, lighted, and safe to access at all times of the day! Staff is professional and gives great service. Only issue, need more than one person working the counter during the day.
JANET P. en
Ive been a variety of size storage units the last few years, I’ve been very satisfied with my uhaul experience. Thank you.
amanda g. en
N
FIELDING C. en
The only complaint I have is that an alarm always sounded for a few seconds after opening my container. Honestly, there was probably a security code to use prior to opening but I had not learned it.
Shyla G. en
Great storage place...my stuff was well taken care of and the staff is absolutely amazing. I would highly recommend this storage facility to anyone!
denise l. en
Beautiful experiences would recommend it tp storage there
Theodoris S. en
If I have a need for your service I would be there in a heartbeat
nautiah t. en
Poor service
mamie e. en
I will always choose U-Haul for my storage needs.
William H. en
They had our stored U-boxes out in an area where a truck could back up to for unloading of the U-boxes. The truck we rented was there and ready to load. Staff was friendly and very helpful.