El cliente no dejó un comentario.Jennifer E.
Customer Reviews for U-Haul Moving & Storage at Glencrossing Way
Cincinnati, OH 45238
(Ollie's Discount & LA Fitness in Glen Crossing Way)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Suzette R.
Great customer service! Would definitely return for future rentals !jerry C.
A couple of ítems where Stolen.Linette A. | Overall Experience
El cliente no dejó un comentario.Corey K.
No one came out to inspect the truck with me when I got it. It was not prepped (i.e. snow all over, had to use my own scraper. Back sliding door was frozen shut so I couldn't check it). Other than that it was ok.Michael S.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.HERB J.
after i got to u haul receptionist/check in counter she excused herself and sai she d be back and left through front door to go outside we had no idea whats happening and waited 20 min for her to get back white the other 2 people on check in counter served the other 6 people in line-- nobody paid any attention to us, we just stood there like dummy sheidi R.
El cliente no dejó un comentario.William H. | First Impressions
El cliente no dejó un comentario.roger K.
El cliente no dejó un comentario.Colette C. | Overall Experience
They told me the truck had 1/4 tank of gas, and when I got in it, it was way under 1/4 tank. It was also extremely difficult to find the key drop box. It looked nothing like the picture in the drop-off instructions. Other than that, everything was good.Melinda F.
El cliente no dejó un comentario.Mark B.
Well lit and safeJill H.
El cliente no dejó un comentario.Johann S.
El cliente no dejó un comentario.Paris E.
El cliente no dejó un comentario.Ryan N.
Great job team but the van was not clean in the back but it's okay I'll still come back 😊william S.
Why was I charged both a $33.25 'Fuel Charge' and Mileage fee (75 miles = $60) for my rental. I was not told that I needed to re-fuel the rental truck, and actually I thought the mileage fee would cover any re-fueling. When you rent a car, you don't get charged miliege, just a fee for re-fueling or you just re-fuel it yourself, Never charged both. It's BS.James S.
Extraordinario servicio al clientegreg B.
El cliente no dejó un comentario.dondald s. | First Impressions
El cliente no dejó un comentario.Andrea P.
El cliente no dejó un comentario.Amy J.
The rental location in Taccoa,GA (Friendly Auto Gallery) was not confident in using U-Haul's computer reservation system, the time was over an hour before my rental was completed.Pandora C.
El cliente no dejó un comentario.Michael F. | Overall Experience
El cliente no dejó un comentario.ERSTON S.
Service was hassle free. ThanksSusan R.
El cliente no dejó un comentario.Michelle K. | Overall Experience
El cliente no dejó un comentario.GINA L.
El cliente no dejó un comentario.Ellen E. | Overall Experience
El cliente no dejó un comentario.Craig H.
I had difficulty finding my truck because I was not sure where to look for the truck number. Also, truck was located far away from office all the way to the back of other trucks. It would be nice if truck is by office and have someone point at it or explain the numbering system.Bassam H.
El cliente no dejó un comentario.Giles G.
El cliente no dejó un comentario.DeShawn D.
El cliente no dejó un comentario.Gabriel F.
El cliente no dejó un comentario.Jon M.
paid for one person to help unload but the person did not show up as promisedChristel F.
El cliente no dejó un comentario.Daniel W.
Stop ripping people off.Rick R.
El cliente no dejó un comentario.Anthony G.
El cliente no dejó un comentario.John C.
The truck I picked up reeked of marijuana. If they can't keep their trucks clean for people who need them why would anyone trust them?Ron D.
El cliente no dejó un comentario.Veronica c. | First Impressions
Had issues pretty much every step of the way and had to call multiple people every time.Chris G.
El cliente no dejó un comentario.LEORA C.
When I reserved the trailer the gm and the employee was great. When I picked up the trailer the employee was rude and very short, like she did not like her job. I thought I was getting a big tire trailer and I got a small tire trailer. I called to ask if it mattered it stated max 55 mph and we are going on highway. The same woman was rude again. I felt like she thought I was stupid. Don't you know adding weight to the trailer allows you to go faster. Sarcastically. Usually I would of just returned the trailer and tried to find another one somewhere else but I have family and friends that work here,and the store manager is very nice. I will return hopefully this employee has better days.Tracey S.
El cliente no dejó un comentario.Morgane G.
El cliente no dejó un comentario.Briana B.
Nothing I can think of. I was very pleased with customer service provided. Always friendly and helpful.Vincent M.
I would say either air out the vehicles or keep a air freshener in themnathan E.
Very good customer service. Rental process was fast and easy.Joe U.
The staff was very friendly and helpful got a truck and 2 storage unitsEllen E. | First Impressions
Customer service was completely great and unexpected. Friendly, knowledgeable, quick.Greg L.
El cliente no dejó un comentario.Sue S.
El cliente no dejó un comentario.Melquiza P.
El cliente no dejó un comentario.Michael R.
better customer service and better commutation POOR SERVICE WOULD NEVER REFERRAL THIS TO ANYONEpaula O.
The trucks are not well maintained. I shouldn't be driving off the lot with the check engine light on.Elizabeth A.
Make sure trucks are maintained and ready, my trucks battery died in the middle of my moveWillie M.
El cliente no dejó un comentario.Felisha H.
El cliente no dejó un comentario.robbert b. | First Impressions
El cliente no dejó un comentario.Matthew B.
El cliente no dejó un comentario.KATHERINE P.
El cliente no dejó un comentario.Amanda W.
El cliente no dejó un comentario.Michele A.
Make sure the trucks aren't parked too close together.Yonaraida S.
We had to keep uploading pictures, restarting the whole process about 7 times. Then give reference after reference. We were waiting in the lot for 2 hours trying to get the truck. We got there at 5 and didn't get truck until after 7Donald P.
El cliente no dejó un comentario.Vanalice W.
El cliente no dejó un comentario.mia f. | Overall Experience
I rented a pickup truck. Had to get it early but did not need it till 1:00 a.m. . When I hooked up a trailer to it at 1:00 a.m. and pulled out the low pressure light came on for a tire. Not something I was comfortable dealing with in the middle of the night so I had to park it back in my driveway and I did not get to use the truck returned it the next day. The girl said to me oh well I can't tell if you used it or not so we're billing you for a day. I wasn't real happy I paid for a day's rental and did not get to use the vehicle.JAMES G.
This review is for my entire experience from start to finish with Uhaul/U-boxes. Ultimately, I got what I needed which was my stuff picked up, stored, and delivered back to me. But the customer service experience with Uhaul was a nightmare; and it was pretty much universal with everyone I spoke to. For both the delivery and pickup of the boxes, it always felt like I had no idea whether they were actually going to show up or not. When they delivered the first time I hadn't heard from anyone the day before they were to be delivered and every person I spoke with on the phone seemed annoyed and completely uninterested in helping me. After loading the boxes I got a call asking why I didn't put locks on my boxes, even though I wasn't told to. They put them on and were supposed to mail me the keys, which I never received. So I got charged from the locks and then had to cut them off on arrival. When they were delivering to my second address after storage I made it really clear I had an appointment I could not miss later in the day and asked if it was at all possible to get a morning delivery. The first person told me no. The second person told me that wouldn't be a problem and I would be the first delivery of the day, so I should see the boxes between 10 and 12. They didn't show up until after 2:00. I wasn't living at the address yet; so I sat around ALL day waiting on them. The lone exception was the driver's actually delivering the boxes. They were very courteous and helpful throughout.Chris G.
El cliente no dejó un comentario.KAREN S.
El cliente no dejó un comentario.Lora S.
El cliente no dejó un comentario.JONATHAN P.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Brian L.
I love U-Haul and the people working on customer service are amazing.EDWINA O.
El cliente no dejó un comentario.Teresa W.
My experience was less than satisfactory. The truck was in disrepair, the exhaust was so loud it upset the neighborhood. And to top that off I have been overcharged erroneously that has yet to be rectified.Alonzo C.
El cliente no dejó un comentario.Julie T.
El cliente no dejó un comentario.BRIANNA S.
Couldn't be any easier to rent a vehicle and the gentleman that checked me out and young lady that checked me in were a pleasure.Shelly R.
El cliente no dejó un comentario.amber s. | Overall Experience
El cliente no dejó un comentario.Debora G. | Overall Experience
El cliente no dejó un comentario.Aaron K. | Overall Experience
Very nice and help me save moneyBrian K. | Overall Experience
Get people who know what they are doingTreasa V.
Some requests lost in the shuffle of a big move project, but easily resolved by helpful staff.Nick R. | Overall Experience
Matt rocks!!!!Kendra M. | Overall Experience
Customer service was Great as usual thank you MattLISA R.
I was quoted $900 and was in the end charged $1200. The attendant couldn't explain the additional charges even considering I was under the mileage allowance.Ashley P.
El cliente no dejó un comentario.Olivia L.
The service at the Western Hills location was phenomenal!!! The store manager Mathew (I believe that was his name) was very patient and informative!!Arianrt W.
The checking lady was great. The truck itself was not in great shape. Drivers door didn't seal all the way and you could hear the air coming in. Back door was difficult to open as it looked bent and would get stuck when opening. Seats were all torn up and it had a lot of body damage.joe D.
Very easy to find good locationLaura F.
Sale person as well as the other employees at this location are top notch very helpful and kind .Lavonda M.
Everyone was helpful.Barry M.
Truck was not clean and seat belt dash light and ringing failed to turn off when seat belt connected Fuel gage not working Put $25 in and gage not moved Otherwise trip was goodPatrick P.
Staff were amazing and very helpful. Positive experience all aroundWalter G.
El cliente no dejó un comentario.Matthew J. | Overall Experience
El cliente no dejó un comentario.Debora G. | Overall Experience
El cliente no dejó un comentario.Scrappy P.
El cliente no dejó un comentario.DONALD W.
El cliente no dejó un comentario.Danielle D. | Overall Experience
I paid for a month and used it for two weeks. I called u Haul and asked them to come pick up the EMPTY box. And I let them know I was completely finished with it. It took them several days to come get it. And now they keep trying to charge me additional rent and I am no longer renting it. It's so exasperating!!!cynthia J.
El cliente no dejó un comentario.Jeffrey M.
El cliente no dejó un comentario.Matthew D.
Could use a review of the vehicle when stepping into the truck. There were buttons I did not know to use.Jay F.
I got returned the truck 1 hour late, they charged me for whole day and insurance. That was very badMusab A.
El cliente no dejó un comentario.Galen T.
Pick up and drop off were easy. People were nice and helpful. Great experienceRyan H.
Staff was always very respectful and very helpful, I will recommend Uhaul to family and friends. I know that all business(s) are short staffed, and My request to switch units was privided with instructions to wait till my last day and clean out. I always have family and friends rent trucks, and when truck was returned, it appeared as if I would have to wait in line, I just went home. I entered store just to request amount needed for a 10x10 unit, and seemed as if I needed to provide all my information again, even though it is the same information from last week. I don't like to see people waiting in line, so i decided to just keep items in my garage. I really like all the employees but it just seems they are always busyAnthony G. | Overall Experience
The customer service was horrible! The young lady was so unprofessional with her method of communication to the point of badgering me about the distance I was going. I told her my times I'd have the truck back within the allotted time but wasn't sure about the miles. Finally a gentleman behind me spoke up, all I could do was smh as he Reiterate that mileage documented out and on the return. I didn't know the area so he even Guesstimate the mileage and she still gave me a hard time! This is not my first rodeo with UHaul but by far the worst experience ever! I won't be using this location again Sheila D.
We were charged for having the truck for days when we had it for less than 6 hours. I placed the order on-line and arranged to have someone else pick it up - then they made that person pay for it when I already arranged for my card to be chargedBenjamin T.
Great service at the location.Zoe S.
El cliente no dejó un comentario.Gigi T.
Rental agent was knowledgeable, helpful and very pleasantSteve W.
The location was ok. But self check in with the app seemed pointless. It took more time and work than if we would have checked in- inside. And we still had to go inside. Friendly employees.Michael R.
El cliente no dejó un comentario.Melanie T. | First Impressions
GraciasKimberly D. | First Impressions
El cliente no dejó un comentario.Andrew W.
El cliente no dejó un comentario.Nicholas P. | First Impressions
The items in my Locker were kept dry and cool. Upon putting stuff away that we got out of the locker I found that I am missing two boxes and one lawn chair. We took the items out on Saturday afternoon. I will be calling the office on Monday, October 24th.Amy G. | Overall Experience
El cliente no dejó un comentario.NATHANIEL E. | Overall Experience
El cliente no dejó un comentario.Valerie T. | Overall Experience
El cliente no dejó un comentario.Brian K. | First Impressions
El cliente no dejó un comentario.Mike O. | Overall Experience
El cliente no dejó un comentario.Mike O. | Overall Experience
Wish I knew the African American young lady that helped me she was very helpful, professional, friendly and fast! Thanks again to that lovely young lady! There was also a young Caucasian lady that was great also!Salina D. | First Impressions
El cliente no dejó un comentario.Kina P. | Overall Experience
Not only is everything looking good, you have the best rates for self storage. I wouldn't go any where else.Patricia S. | First Impressions
El cliente no dejó un comentario.Michelle K. | First Impressions
El cliente no dejó un comentario.Krystal T. | First Impressions
El cliente no dejó un comentario.nikia m. | First Impressions
El cliente no dejó un comentario.Tianna C. | Overall Experience
El cliente no dejó un comentario.Cheryl D. | Overall Experience
Employees look like just got out of bed, doors are locked during hours of access. Can't do what a customer states he wants done.Louis C. | Overall Experience
Wonderful staffjenny m. | First Impressions
El cliente no dejó un comentario.vasshona m. | Overall Experience
I have purchased many trucks in the past. This is my very first storage experience. We will see how this goes. Hope it will go well! I, believe the person that waited on me was a new employee. Which was a very nice and respectful person. But, I didn't get all the information. I did get the information I asked about.william h. | First Impressions
Worried about bug issues and mice issues.lisa y. | First Impressions
El cliente no dejó un comentario.harold e. | Overall Experience
El cliente no dejó un comentario.Michael L. | Overall Experience
Takes entirely too long to service anyoneJonnelle W. | Online Move In
El cliente no dejó un comentario.phylicia c. | Overall Experience
El cliente no dejó un comentario.ROSANNA R. | First Impressions
Bathroom need to be cleaned more often and yall need a garbage can or dumpster by the buildingFRANKIE C. | First Impressions
El cliente no dejó un comentario.Serena B. | Overall Experience
El cliente no dejó un comentario.Debora G. | First Impressions
El cliente no dejó un comentario.Steven H. | Overall Experience
El cliente no dejó un comentario.BRETT K. | Overall Experience
Kaiden did an amazing job checking us in and accommodating our need for a bigger unit.DEREK G. | First Impressions
When I first come to rent trailer. Autumn the worker i work with at uhaul was being really helpful and friendly. She use sign language to communicate with me and make whole process much easier. She is great worker. We end up get storage there after using trailerNATHANIEL E. | First Impressions
El cliente no dejó un comentario.BARBARA F. | First Impressions
Rich was so professional and so helpful and accommodating our needsMary G. | Overall Experience
El cliente no dejó un comentario.Glenn L. | Overall Experience
Love MattKendra M. | First Impressions
I have never rented a storage unit before. It was a great experience. The unit was very clean. It was helpful having the moving carts and the big freight elevator. It was very convenient and easy. Would highly recommend it.Julie W. | First Impressions
El cliente no dejó un comentario.ROBERT R. | First Impressions
Matthew Hoskins is top-notch.. He has great customer service skills and provided me with excellent advice.Paul B. | First Impressions
El cliente no dejó un comentario.DEQUION D. | Overall Experience
Overcharged metyrell h. | First Impressions
I needed carts to move my stuff into my unit but none were available. I went to the office to see if they could get me some from the other side but they didn't have access. Luckily another customer gave me a cart. I was supposed to return the van by 6:30 but looking for carts slowed me down a little.Honor B. | First Impressions
El cliente no dejó un comentario.Hassan C. | Overall Experience
GreatERIC S. | Overall Experience
Our move-in experience was wonderful after we completed the registration process. There was only one desk attendant when I arrived to secure the unit after reserving over the phone. I arrived at what appeared to be a peak time. Additional desk staff would have been very helpful. The unit was clean and just what we needed for our possessions.Dana P. | First Impressions
El cliente no dejó un comentario.SHELLY D. | First Impressions
El cliente no dejó un comentario.Adam S. | First Impressions
El cliente no dejó un comentario.jamiya h. | Overall Experience
El cliente no dejó un comentario.EARAL S. | First Impressions
El cliente no dejó un comentario.Nicole S. | Overall Experience
The workers are very rude and disrespectful!!! Needs better customer service they talk to people how ever and it's now the first time I myself have Witness them being very disrespectful and it's not good for the company they should be more respectful and talk different than they do to represent the companyROXANNE H. | First Impressions
El cliente no dejó un comentario.RAHVAE H. | Overall Experience
El cliente no dejó un comentario.Victor C. | First Impressions
El cliente no dejó un comentario.Thomas F. | Overall Experience
Sstaff was.very kind and helpful.TIMOTHY A. | First Impressions
El cliente no dejó un comentario.Thomas M. | Online Move In
El cliente no dejó un comentario.tenisha c. | Overall Experience
Best staff around. The property is well maintained and the hours for service are great. I would recommend this location to anyone now or in the futureJacob R. | Overall Experience
El cliente no dejó un comentario.CORRYE L. | Overall Experience
U-Haul is not a bad facility but it's much too expensive I found a place not far from there for a third of the price and the people were very nice to me. Most of the help at U-Haul were very good people there was one lady that was very nasty that's why I moved to another storage facilityDanny R. | Overall Experience
El cliente no dejó un comentario.SAUNDRA I. | Overall Experience
El cliente no dejó un comentario.KATHLEEN P. | First Impressions
El cliente no dejó un comentario.catherine o. | Overall Experience
Customer service was terrible Tina was very rudeTairuby A. | Overall Experience
El cliente no dejó un comentario.Nicole S. | First Impressions
The facility is always clean and well lit. Matthew, the manager has been a gem to work with. Very professional and easy going.barbara h. | Overall Experience
El cliente no dejó un comentario.MARTISHA R. | First Impressions
Everything was excellent except for check out the young lady who checked me out was unprofessional and had an attitude. Not friendly and I would not recommend her assisting customers again.TRACEY R. | Overall Experience
Someone threw their glass over into my unit and it shattered all over my child's toy box. The units should have a closed top. Not only do I have to ensure there aren't glass shards in his toy box but not a fan of being responsible for glass clean up when I only had boxes in unit.Kendra B. | Overall Experience
Great pricingMichael S. | First Impressions
I’m so happy to rent the truck and trailer on this company the one have my truck is so good and good Maintain so AppreciateMicheal A. | First Impressions
El cliente no dejó un comentario.Micheal R. | First Impressions
Roaches in the building with the storage units didn't see any in my unit but stepped on one walking in the hall . The staff at this location are very rude they are the reason I moved my stuff can't deal with their attitudes anymore called corporate especially that blonde chick!Alyssa Y. | Overall Experience
I love uhaul storage an will always use them tySindie D. | Overall Experience
My experience from checking out was poor. Staff member wasn't fully knowledgeable on how to get me set up and didn't explain the access in and acess out very well. He took over a half an hour to get me set up as he had to stop multiple times to ask his supervisor questions and just genuinely seemed like he didn't want to be there.Gabrielle H. | First Impressions
El cliente no dejó un comentario.Roo H. | Overall Experience
El cliente no dejó un comentario.darrell d. | Overall Experience
El cliente no dejó un comentario.BRANDON C. | First Impressions
El cliente no dejó un comentario.Kendra B. | First Impressions
El cliente no dejó un comentario.Jaimee B. | Overall Experience
very happy with the service from the staff and cost was reasonable.Ruchelle D. | Overall Experience
I'm not understanding where u charge me 125 for cleaning fee the truck was not nasty tht is total wrong and I'm not dumbDIONNA F. | First Impressions
El cliente no dejó un comentario.Roger D. | First Impressions
Workers Are Very Rude And DisrespectfulRayshawn E. | Overall Experience
El cliente no dejó un comentario.TRUMANE C. | Overall Experience
Since the storage is inside maybe having a larger cart available would be nice. The smaller carts and bed cart definitely came in handy thoughKeajea M. | First Impressions
El cliente no dejó un comentario.Chris B. | First Impressions
El cliente no dejó un comentario.Justin D. | Overall Experience
El cliente no dejó un comentario.linette a. | Overall Experience
El cliente no dejó un comentario.AM'BRIANNA P. | Overall Experience
El cliente no dejó un comentario.DANIEL G. | Overall Experience
Everything was good with the storage, but I had a horrible experience with an unfriendly staff at Glenncrossing Uhaul. She was not happy that I returned forth and back to ask a lot of questions about my storage. Hence, she refused me service and made me pass through a lot of stress to get a truck from another Uhaul branch from another location. This was not my first time of using Uhaul and I felt bad being treated this way. I believe I deserve an apology.Emmanuel O. | Overall Experience
Asked for a bigger unit was told that was the biggest she had but I definitely saw WAY more units that were bigger then mine. Around 5 others were trying to move at the same time as we were so it became beyond crowded. There was no way for all of us to be able to move around at once. Gnats and roaches were found. Cant wait to find somewhere to live so I can move my things asapBRITTNEY C. | First Impressions