Customer Reviews for U-Haul Moving & Storage at Glencrossing Way

4,022 reviews

5131 Glencrossing Way   Cincinnati, OH 45238
(Ollie's Discount in Glen Crossing Way)

(513) 322-5165

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(513) 322-5165

5131 Glencrossing Way
Cincinnati, OH 45238
(Ollie's Discount in Glen Crossing Way)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Tony was especially helpful in re-familiarizing me with their security system. Tony was also helpful when dropping off a trailer there two weeks ago. Thanks to Tyler who stayed and disconnected our trailer 10 minutes after closing time. Good job guys!

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Moses K. 
Rating:
4.0

Hurray ! First time since last June the Internet Connections at this store worked as they should, and I didn't need to be processed manually and painfully slowly.

Paul B. 
Rating:
5.0

Very smooth process and clerk was outstanding!!

mark K. 
Rating:
5.0

Inside of truck bed had just been sanitized and was slippery wet. Could have been dried up otherwise great experience

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Tara J. 
Rating:
5.0

the gentleman at the facility was SUPER!!! I would go back just knowing he is the person who I would deal with. Every now and then you meet a "go to" person ...he is that guy.... I would easily drive longer to go to this facility entirely based on the fact he is there

Frank P. 
Rating:
5.0

Attendant came right out, checked over the truck, and approved the return.

John R. 
Rating:
4.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Newer box trucks for rentals.

Bradley Q. 
Rating:
5.0

Fast, friendly staff. Easy check-in.

Donn H.  |  First Impressions 
Rating:
5.0

I love to rent from U-Haul. Customer service has always been great. My only complaint was the truck I rented smelled like cigarettes. Other than that everything else was Good !!!!!!!

CAROL N. 
Rating:
5.0

Fast, friendly staff. Easy check-in.

Donna H. 
Rating:
5.0

Great place

dondald s.  |  First Impressions 
Rating:
5.0

I used you before and both times you were all great and very helpful thanks for your service Bobby worthington

Robert W. 
Rating:
4.0

Good environment very helpful and fast!

Jasmine P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judie W. 
Rating:
5.0

No. Everything went well

John B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

The staff member who disconnected the equipment was professional and courteous.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Matt N. 
Rating:
5.0

I was displaced by a fire, and had to move immediately, this was a convient location for me to travel to, when needed to add or retrieve items, I decided to remove my items from storage due to the escalating cost, and most of the items being stored was not of any use to me, but I will recommend, and use U haul services again if, and when needed.

LACONIA Y.  |  Overall Experience 
Rating:
5.0

I have used U haul services over the last few years, either renting their vehicles, and using their on-site indoor climate controlled storage facility, both were great, I had no issues, I just recently removed all my items from storage, due to escalating cost of the storage rental, other than that, all my interactions were professional, andcourteous, I would use their services again, or suggest, if, and when it's needed.

Laconia Y. 
Rating:
4.0

Customer did not leave a comment.

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

luther w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGEL B. 
Rating:
5.0

Customer did not leave a comment.

Dana P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

armond b.  |  First Impressions 
Rating:
4.0

Your Internet Connection Really Sux. For you (who work at this location) and for your customers. I know you KNOW - and it's aggravating. You or U-HAUL corporate should hard wire and rebroadcast using repeaters.

Paul B. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY H.  |  Overall Experience 
Rating:
4.0

This location had a drop off spot, confusing and unclear what we were suppose to do. Nobody around to assist. Had to use the mobile app instead and didn't have confidence the truck was parked correctly

Mason M. 
Rating:
5.0

Customer did not leave a comment.

dondald s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew B. 
Rating:
2.0

1. The drivers cabin stunk with pot smoke. Had to wash all our clothes twice to get rid of the smell. 2. Marked as 1/4 tank of gas, but was on empty when we picked it up and the gas light went on 2 miles from the uhaul location when we left. 3. The dash had almost every waring light lit up, this vehicle was in no shape for renting. If I wasn't just going very few miles, I would have never used this truck.

Thad H. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
4.0

Low tire light was on and the inside of the uhaul smelled like marijuana. But otherwise the vehicle was useful for the two hours we needed it.

Jordan J. 
Rating:
1.0

I will be letting everyone know that this facility is prejudice against Muslims and I will be writing a strongly worded review on Google.

Fahtima A. 
Rating:
5.0

helped with my transaction issues and explained to me what went wrong at the pick up location

Linasia S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Sorry for the inconvenience

JENNIFER B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sherry r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amber R. 
Rating:
5.0

Customer did not leave a comment.

Assamoua M.  |  Overall Experience 
Rating:
3.0

I found a few dead roaches in my storage. & I wish that they stated open past 10 but that's all.

katiane a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teddie v.  |  Overall Experience 
Rating:
5.0

Keep doing what you do best.,please!, Excellent work,.

DARRYL J. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Kelly E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha H. 
Rating:
5.0

Customer did not leave a comment.

Abdularhman M. 
Rating:
5.0

Customer did not leave a comment.

Tracy H.  |  Overall Experience 
Rating:
5.0

Keep doing what always best at, I,know Have all computers, junk files 📂 increase upgraded! That is its.

DARRYL J. 
Rating:
5.0

Customer did not leave a comment.

JANICE F.  |  Overall Experience 
Rating:
5.0

Everything went great! The whole process was extremely easy and took a lot of stress out of my moving process so thank you! The only hitch was during the day of pickup from my home, the driver arrived ten minutes before my scheduled pickup time and I was rushing to finish packing the last bits so as not to make them wait too long. Other than that little hiccup, absolutely wonderful!!

Jay L. 
Rating:
4.0

Customer did not leave a comment.

roberta h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darren C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica T.  |  First Impressions 
Rating:
4.0

Engine overheated on way back to renting location, Employees were friendly and helpful.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

Victoria B. 
Rating:
4.0

I have 4 new scratches on my bumper

briann C. 
Rating:
5.0

Customer did not leave a comment.

Nick Y. 
Rating:
4.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

It would be nice if there was a way to track the progress of the U-Box.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

Katherine J. 
Rating:
5.0

Customer did not leave a comment.

JAHNEISHA G. 
Rating:
5.0

Tony was great and very easy to deal with. Thank you.

JEROME R. 
Rating:
4.0

There was a little wait and the truck was not located in the spot the informed me. Yet thankfully, the associate had informed me to confirm the number on the key matched the letters in top right corner of the truck so I could a few spots down rather easily. The truck was clean and in good condition. I had no issues or concerns, it's the first place go when I need to rent a moving truck.

Akira D. 
Rating:
5.0

have a few more workers available for customers.

Rachel D. 
Rating:
4.0

Customer did not leave a comment.

TOM N. 
Rating:
5.0

Customer did not leave a comment.

GARY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

You were all fabulous. Well done. Thanks.

Stephen B. 
Rating:
1.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

They do a great job internally, and the place is beyond clean. The major drawback is it's location.

Edwin P. 
Rating:
3.0

Make the questions more then just yes or no, provide a place for comments. The drivers seat was broken and unable to adjust and the rear bumper was bend and unable to stand/step up on.

Walter B. 
Rating:
5.0

Timely, quick check in and out, great staff!

Robert K. 
Rating:
4.0

Enable reserving hand truck rentals online. Supply tie on cords with the hand truck.

Edwin N. 
Rating:
5.0

Customer did not leave a comment.

mamie e.  |  Overall Experience 
Rating:
3.0

I would give this location a excellent rating in everything except wait time. It took nearly a hour to get through the check out line, your employees were amazing and nice despite costumers being frustrated.

Keith C. 
Rating:
5.0

Very friendly staff. Very helpful!

Michael k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desha B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

joe d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danielle P. 
Rating:
5.0

Customer did not leave a comment.

Rahn W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
1.0

Customer did not leave a comment.

Marshall W. 
Rating:
5.0

Customer did not leave a comment.

dominick m.  |  First Impressions 
Rating:
4.0

Fue bueno sin problemas

rito P. 
Rating:
4.0

The exterior door didn’t work for me and required me to keep walking back to the office. There was no lock in the unit so had to go back to the office. The lobby of the space was a mess- people left their discarded items all over. Made it seem kind of gross.

Regina D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sophia m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

IMMANUEL Y.  |  Overall Experience 
Rating:
5.0

Always the BEST Service

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

Andrea C. 
Rating:
3.0

Hard to find key drop off during afterhours. Directions/pictures didn't match.

JERRIANN D. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
4.0

I filled the gas back to the level when I pocked it up.. but was charged anyway for 3 gallons of gas at over $5 / gallon .. very disappointing

GREGORY W. 
Rating:
5.0

Loved the service. Can't say enough good things

SUSAN A. 
Rating:
5.0

Customer did not leave a comment.

deondre L. 
Rating:
4.0

Customer did not leave a comment.

Darlene G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Young lady who assisted me was amazing. Great attitude and helpful.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

jason M. 
Rating:
5.0

Customer did not leave a comment.

Andrea C.  |  First Impressions 
Rating:
5.0

I dropped my truck off after hours so I didn't have any interaction with any personnel.

David K. 
Rating:
5.0

Everything was great I'd say keep doing what you're doing and how you're doing it

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Walter K. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

The worker I interacted with that friendly and helpful.

carley B. 
Rating:
5.0

Customer did not leave a comment.

donna M. 
Rating:
5.0

Convenient.

Gregory A. 
Rating:
5.0

Randy was very helpful through the process!

Michael R. 
Rating:
5.0

Employees were pleasant and professional

Dan W. 
Rating:
5.0

My rental truck had 115,500 miles, sloppy steering and a bad engine. (I was even alerted to this fact.) I did not feel safe driving it .

Steven W J. 
Rating:
5.0

Customer did not leave a comment.

Erica A. 
Rating:
5.0

Customer did not leave a comment.

Armie G. 
Rating:
1.0

I was over charged. I been renting here for over 4 months. I've driven every box truck there. I never had this issue

DeAngelo K. 
Rating:
4.0

All was great,,

Alphonso S. 
Rating:
5.0

Customer did not leave a comment.

Jill S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE P.  |  Overall Experience 
Rating:
5.0

The employees that work there go above and beyond. Smooth transition renting a storage and truck! No to much of a hassle. They get you in and out!

Danielle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya H. 
Rating:
2.0

Was needing a dolly and was told there was one in the back of the truck. When I got to the site there was no dolly in the truck. I was moving appliances so I was stuck trying to find another dolly. When I returned the equipment I was told yea dollys have been stolen and I got no apology.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Customer did not leave a comment.

Lucy B. 
Rating:
5.0

The location was convenient. The staff was professional. The facility was clean. I did not have to worry about any bugs. This is far the most cleanest well ran storage facility that I have came across.

Quinn G.  |  Overall Experience 
Rating:
5.0

It was convenient and very clean. Thank you.

EDWARD M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marc H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teddie v.  |  First Impressions 
Rating:
5.0

Our outdoor units door is stuck and won't open. Used the lock that was already on but have no key. My only complaint.

Michael R.  |  First Impressions 
Rating:
4.0

Great service. Easy instructions

Brian A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JANICE F.  |  First Impressions 
Rating:
5.0

Excellent Service Overall

Tianna C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Micheal R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALD Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latasha M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

latasha M.  |  Overall Experience 
Rating:
4.0

N/A

Augustin G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernard P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mamie e.  |  First Impressions 
Rating:
2.0

Rented for over a year and the rent increased x3 to $140 a month is not a fair price for the size of the space i was renting .

Sandra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine T.  |  First Impressions 
Rating:
5.0

Storage facility is well maintained; very clean. The staff is extremely helpful. I would highly recommend this location to anyone needing a storage facility.

Paul B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimbelry b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeAsia D.  |  Overall Experience 
Rating:
4.0

I left the storage unit due to increase rates.

Megan M.  |  Overall Experience 
Rating:
5.0

The staff are very friendly and helpful

Kellie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathaniel D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DELORES S.  |  Overall Experience 
Rating:
1.0

When I "reserved" the unit, I "reserved" a first floor unit. When I arrived, I was told reservations aren't actually reservations at all, but just give the staff a heads up that someone wants a unit. So I got a second floor unit. Then, when we went to the unit... it was locked for non-payment and full of stuff. So we were moved to another unit. That one was free, I put my lock on it, and left with the trailer to get the items we were going to store. Upon arrival and unloading the trailer, came to find out the staff put a SECOND lock on the unit, and they were gone for the day. I received no call alerting me of this. Called the after hours help line, and they tried to offer me the first unit again... which still had a lock on it. After 20 minutes of not being able to find a solution, we just said to cancel the unit entirely. When then had to RELOAD the trailer (that I was supposed to drop off that night), and then take it home to try and find space to store the items at home instead. No other concessions were made or anything offered to try and help with the situation. I will be looking to see about returning the trailer to a more local U-haul, as it will cost me more gas and time to have to make yet another trip out there that I wasn't expecting to make. The entire experience has been awful, and I can say for certain I will never rent anything from this location again.

Dustin K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kisha H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mamie e.  |  First Impressions 
Rating:
5.0

The staff on the glenway crossing stores are always helpful and polite.

Melanie T.  |  First Impressions 
Rating:
5.0

Autumn was my primary rep, and she was great. I dealt with three other U-Haul employees during the whole process, and each of them was very helpful and professional, friendly.

David B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darren C.  |  First Impressions 
Rating:
5.0

Staff is incredible and kind! Very secure and convenient storage!

keasia l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shayla G.  |  Overall Experience 
Rating:
5.0

Very well run facility.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tonice g.  |  First Impressions 
Rating:
4.0

Great customer service and Great Staff

tonice g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marita c.  |  First Impressions 
Rating:
5.0

Excellent service 👍

Angle D.  |  Overall Experience 
Rating:
5.0

I enjoy the cleanliness and accessibility. They even helped me with processes that helped get my bill paid

PARIS R.  |  Overall Experience 
Rating:
2.0

Saw multiple cockroaches in my unit

Kristen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annette b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kristalan c.  |  Overall Experience 
Rating:
5.0

Employees very helpful.

EDWARD M.  |  First Impressions 
Rating:
5.0

The young lady who assisted me with my rental was exceptional and had great knowledge answering the questions that I had.

Lasaun J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monesia t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

mia f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

fedale r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer O.  |  Online Move In 
Rating:
5.0

There is one thing that need improvement. I don't mind paying for services. The amount for charges for dumper services is way to much. I have a few is items I would like to throw away.

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tonice g.  |  First Impressions 
Rating:
2.0

Tina who helped us with our move-in was great! Easy to work with. Ultimately the reason we elected to move our stuff out of UHaul storage was bc when new management took over, I believe his name is Matt he put our account on autopay without our consent. We got it taken off and let it slide chalking it up to a mistake. It just recently happened again, without our consent to do so which is required according to FTC guidelines. We were fully aware of what late fees would be if we failed to pay on time and we’re ok with paying those fees and were at a full understanding that those fees would not be waived. It was a very frustrating experience all the way around after Tina relocated to another store to say the least. I would recommend UHaul but not the Glenway Crossing Location.

DANIEL A.  |  Overall Experience 
Rating:
4.0

A couple of ítems where Stolen.

Linette A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Colette C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dondald s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ellen E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Veronica c.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful got a truck and 2 storage units

Ellen E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robbert b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mia f.  |  Overall Experience 
Rating: