I was pleasantly and QUIITE surprised about the great customer service! I visited the location once before move-in. The all staff members that I interacted with both prior to and during my move-in were fantastic and graciously answered all my questions and showed me around. Again, I'm impressed, because being born and raised down south, I'm just not used to getting good customer service in Chicago (in general), so the experience was quite a welcomed surprise. Thank You.

The staff over at south shore is incredible! Ms. Denise is so personable and professional. She really takes care of the customers and we stand in line just to have her service us. I rented a storage unit about 30 mins before they were supposed to close. Ms. Denise stayed with me to unsure I was safe, especially since non of my helpers showed up. I appreciate Ms. Denise.

I would just like to say going on 71st right off of Stony Island are very helpful people very nice approachable funny tell jokes but most of all their very professionals when it comes time to get in your truck we're getting your storage facility my name is sharoncarney and I am very

Thanks to all the staff at the 71st St location. The manager was always helpful and polite.

I would like to thank Justine n Shay for there hospitality n understanding thru the hard times ......

This facility is 10 out of 10 from the customer service representative to the supervisor to the workers who clean the truck I'm new to the city thank you U-Haul

Very nice staff with pleasant attitudes

Couldn’t enter or exit my storage when needed. Price went up and the space was not accurate to the size it was supposed to be

I want to say a special thank you to the staff the manager Justin and to the staff Miss Denise for being so helpful and kind sometimes that experience can be very difficult and scary to think that you

Roaches. The units are infested with cockroaches. Every time I accessed my storage I saw them crawling around in my unit and on my things. Disgusting. Friendly staff though.

I think you owe me money

The staff here is helpful. They just didn't have accurate inventory online so I had to get furniture dollies at the south loop location / they held my trailer overnight so it wouldn't sit at my place.

Keep doing what you doing.

The staff there are very helpful and Kind unlike other places I've been with rude staff..Ive had interactions with all the staff at this facility and they all have been very Polite and respectful and

If there was 24/7 access then it would rate above average or better. The last U-Haul facility I used provided that service. It was located on 22nd St. west of Canal.

None good job justin

Everyone was so professional and helpful. Made moving a breeze.

This is a very helpful and supportive crew of people!

The best service ever & cost effective too!

The Staff went out of their way. They were very professional, and worked with a sense of urgency. I would definitely return to this location.

Staff was unable to find my ubox, states my name was attached to an empty box not the one I moved my things into. Staff was rude when returning the uhaul truck. Customer service was not the best

My things where sold. Now how would you feel.

When I wanted to unload my UBox, I called 3 days in advance & confirmed the day before. Upon arrived, it was not ready; the staff was rude & dismissive. This location is very disorganized.

I really enjoy my first time rental and storage... The staff was nice and friendly!!!

This facility sold EVERYTHING I ever worked for that was contained within that unit and failed to give me proper notice. This happened even after I visited the facility and seemingly worked out payme