Customer Reviews for U-Haul Moving & Storage of South Shore

7,980 reviews

1650 E 71st St   Chicago, IL 60649
(Enter from 70th & Stony Island Alley, Enter from 7000 block of Cornell)

(773) 493-1206

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(773) 493-1206

1650 E 71st St
Chicago, IL 60649
(Enter from 70th & Stony Island Alley, Enter from 7000 block of Cornell)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Darion Thomas 
Rating:
4.0

Customer did not leave a comment.

maureen bowens 
Rating:
1.0

This location tried to overcharge us an additional $144 even though we retaliate of the equipment and the vehicle in perfect order. They are itorious for charging your credit card for unauthorized fees. I would not recommend them.

Lorraine Sherod 
Rating:
5.0

Customer did not leave a comment.

Angela Sylvain 
Rating:
5.0

Customer did not leave a comment.

Lemoyne Smith 
Rating:
5.0

Nothing I had a good experience with this u haul location

JEANETTE EVANS 
Rating:
4.0

Customer did not leave a comment.

Gregory King 
Rating:
5.0

The staff was very considerate & accommodating. I appreciate Danielle & her colleagues a lot for their help!

Nicholas Gwyn  |  Overall Experience 
Rating:
4.0

It was clean; yet, I wish other customers would use the truck ...more respectfully so it won't have so many scratches and dents on the truck. Appearance is IMPORTANT!

Roslyn Sims 
Rating:
5.0

Customer did not leave a comment.

William Fox 
Rating:
5.0

Customer did not leave a comment.

Patricia Ollie 
Rating:
5.0

Staff went above and beyond duty to help me when needed. Thank you Dania and Tim!

Reginald WalkeR 
Rating:
5.0

Customer did not leave a comment.

Mark Watts 
Rating:
5.0

5 stars Excellent customer service Continue what you str already doing

Raymond King 
Rating:
5.0

When I first rented the trunk the men was very helpful the problem was when I return all the women the work was very rude and had very bad attitude even when you ask a question note: if you didn’t want to come to work just don’t come because some people be going through things already to come in open door and get treated that why is not how it suppose to be.

Lynita Fitch 
Rating:
5.0

Thanks

monique bell 
Rating:
5.0

Customer did not leave a comment.

Samona Harrison 
Rating:
1.0

Be more accurate. I had to go back in the middle of moving to the store because they forgot to put the dooley in the truck. And the truck was in poor condition!! Never visit this store again.

Cheryl Mcvay 
Rating:
5.0

Customer did not leave a comment.

kENNETH LEE 
Rating:
5.0

No complaints.

Keona Minnion 
Rating:
4.0

Customer did not leave a comment.

Alice Jamison  |  First Impressions 
Rating:
5.0

KEEP! UP THE EXCELLENT l! SERVICES!

JESSE L ANDERSON JR 
Rating:
5.0

Customer did not leave a comment.

DETESHIA DANIEL 
Rating:
5.0

Staff was friendly and helpful, well knowledgeable of the services that the company offers.

Jacqueline Moragne 
Rating:
5.0

Continue being personable and efficient!! This location has been open for many, many years and I appreciate them! Keep it up!

Antoinette Copeland 
Rating:
3.0

Customer service was slow with navigating the computer.

Jahmahn Larsosa 
Rating:
5.0

The service was great. The contract was fully explain in which i fully understood.

arthur Lyles 
Rating:
4.0

Customer did not leave a comment.

BRUCE PENDLETON 
Rating:
5.0

Customer did not leave a comment.

Tamieka Howell 
Rating:
5.0

The store manager is great with the customers and the staff. Staff are friendly and helpful.

Linda Mattison 
Rating:
1.0

Customer service in the the store is unprofessional they don’t know how to give the customers valuable feedback. They tell them just leave the key in the truck and go home without inspecting the U-Haul truck horrible experience..

Doretha Dunbar 
Rating:
5.0

Customer did not leave a comment.

Dion Davis 
Rating:
5.0

Customer did not leave a comment.

Eugene Johnson Jr 
Rating:
5.0

Customer did not leave a comment.

Trina Bush 
Rating:
5.0

Customer did not leave a comment.

Breanna Campbell 
Rating:
3.0

Though the vehicle was clean,had I not been a "seasoned" driver I very well could had found myself in an accident. The steering & wheel balancing was scary.

Yvonne Daviston 
Rating:
1.0

You’ll debited from my card to me that’s stilling also I shouldn’t have to wait get my money back I really don’t know if that is your intention but I need my money back please get back in touch with me asap.

Rhonda Ferguson 
Rating:
3.0

Originally told that my 26' truckreservation was not available. After I contacted an online service manager store stated that they did have two 26 ‘ trucks on the lot, but they had not been entered into the system, due to being returned late. I was ultimately able to get one of the 26' trucks. Everything went smoothly after that, but wish they were more efficient initially with documenting their inventory .

Antia Colvin 
Rating:
5.0

Customer did not leave a comment.

ransom williams 
Rating:
5.0

The employees were very nice and helpful.

BYRON COLEMAN 
Rating:
5.0

Customer did not leave a comment.

Maria McGowan 
Rating:
5.0

Customer did not leave a comment.

Anthony Edwards 
Rating:
5.0

Customer did not leave a comment.

niedra lee 
Rating:
5.0

Customer did not leave a comment.

Zhixiang teo 
Rating:
5.0

Customer did not leave a comment.

yasmina vaval 
Rating:
1.0

I rented a truck literally drive maybe 4 miles and I was told I drove 75! The person that rented me the truck though he was swamped was extremely nice! The guy who checked the truck in was very rude! After I expressed my concerns I was meet with what felt like a threat! I asked him what could I do about the truck miles being off, and he replied after cutting me off servral times, “ if I check this truck and the miles are not wrong then what? What are you gonna do then?” I did not like that response at all and it ended with me leaving the store because he refused to hear me at the very least. He ultimately told me, you should have checked the miles before you left and if they were wrong oh well because you’re gonna pay for them!”

Quentin Reynolds 
Rating:
5.0

Customer did not leave a comment.

Jesse Johnson 
Rating:
5.0

Customer did not leave a comment.

OCTAVIA BROWN 
Rating:
5.0

I think the vehicle I rented needs tuneup

Idemudia Osaro 
Rating:
4.0

Customer did not leave a comment.

Miriam Castellanos 
Rating:
1.0

Never want to deal with this location again.

Consuela Starks  |  First Impressions 
Rating:
5.0

My experience went very well No complaints

janene brown 
Rating:
2.0

First my reservation was for 1:30pm I got there about 1:45pm when I finally got the vehicle I reserved it was almost 3pm took way to long. The van I reserved came back smelling like cigarette smoke my wife did not approve. We asked for a discount and was told they could put us in another vehicle when we got the 10 foot box truck was was sent a link to inspect it the plate number in the link didn’t match the truck they gave us and the link just wouldn’t allow me to go further so I informed them that it didn’t match and ended up waiting even longer for the agents to make adjustments so I could get moving with my day. All of this really hindered my day which caused me to get back after 7:30pm which is when the vehicle was due back I said yes to recommend this place but that’s because usually the service at the location is average or a little bit below that. But the day I was there the service wasn’t good (I’m trying to be nice here) the truck they gave me didn’t match my inspection truck and I was misinformed about when they closed which caused me to close up via the link and caused me to be late l didn’t like that. Service sucked on this day

Trent Myers 
Rating:
5.0

Great customer service 👏

ANTOINE LEWIS 
Rating:
4.0

The young man who attended to me was very courteous and friendly. Also the young lady who helped us when we brought the truck back and well as the older gentleman who helped me afterwards. Much thanks!

Betty Armour 
Rating:
1.0

Taking care of the customer better. I trusted that what I was given was as they said. I had to pay for fuel that I shouldn't have

SHANE RATCLIFF 
Rating:
5.0

Customer did not leave a comment.

Karlene Lewis 
Rating:
5.0

Customer did not leave a comment.

Kamm Howard 
Rating:
5.0

Customer did not leave a comment.

ERIKA HARRISON 
Rating:
4.0

Always friendly and considerate and I would go back again and I will sit my friends thank you enjoy just enjoy nice day

regina canty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Coleman 
Rating:
1.0

This location is old and outdated, they don't honor none of the deals they promote such as, first month free etc. they had a storage container listed that was large enough to hold a one bedroom apt, I got it, and once I got there to use it it was small and could even get my queen size bed inside of it. The employees couldn't do anything to help me, they still charged me the same rate even tho the space wasn't what was prompted. I hired movers that was one a time limit and we wasted almost an hour trying to find my reservation for the storage space.. the workers were ok. But the system is old And outdated, I figure. I'm Never going there again. Once I find another storage I'm getting my belongings out of there and moving around!.. wouldn't refer this place to anyone!! Zero stars!!

John Coleman  |  First Impressions 
Rating:
5.0

The rep who helped me really showed out he was patient with me helped me a great deal thanks so much for your generosity

Kyle austin 
Rating:
5.0

The app needs a little work

andrea willamsbrown 
Rating:
5.0

If it ain't broke, don't fix it!

Dorretha Bagwell 
Rating:
4.0

Customer did not leave a comment.

Irene Haynes 
Rating:
5.0

Customer service was excellent.

Trina Bush 
Rating:
5.0

Allow customers to park on your lot when they rent your truck and have to leave there car

Marvin Terry 
Rating:
4.0

Excellent service. Ms Tanya Mims assisted me and made sure I was comfortable and directed me to anything that I needed! Will be recommending

Takeyah Clark 
Rating:
5.0

Great place very good customer service 👏 thanks

Macrus Sloss 
Rating:
4.0

The staff was very helpful and responsive.

CARL ADAMS 
Rating:
5.0

I rented from that location because my granddaughter moved a few blocks away.

Wateka Kleinpeter 
Rating:
5.0

I RENT FROM THIS LOCATION OFTEN. CUSTOMER SERVICE IS FRIENDLY & PROFESSIONAL. I WOULD DEFINITELY RECOMMEND THIS LOCATION

DAN MORGAN 
Rating:
1.0

I’ve rented from this location over the years several times. I also recommend Uhaul to my clients quite often too. 2/11/24 I went in to rent a $19.99 Truck with my Temp License that State of Illinois provides when you’re able to renew your license online vs in person. I was told by a Man working with a customer in the next workstation that my phone DL was unacceptable, however State of Illinois clearly stated on the digital copy “This is your Drivers License and used until hard copy arrives. I was told that the they would have to scan, which on the digital format it shows my DL front & back side by side” I was told I had to come with the paper copy & was advised to print the document & come back. I was confused… however asked if I could forward my email from CyberDrive, State of IL to the store for them to print. I was told that the store is unable to receive any outside emails & can’t print outside prints. I asked for a Manager & my request was ignored. I asked for references to what’s near & the Man said Currency Exchange, but did not know a location. . A customer suggested a few, I went knowing my client was waiting & the movers too. I arrived at recommended location to see it was closed on Sunday. I googled & the closest open on a Sunday was about 25min away. I returned to 71st location & asked if they could search State of IL website & they can see my Drivers License is in good standing. I was embarrassed with a store full of customers that I was accused of coming into the location with false information, that I was lieing about who I was. Although I had several credit:debit cards & my State ID. I also suggested they Googled my name for I’m a Business women & I’ve been trying to rent a truck for over 75min which in my world is costing me for it only takes 10min & my team is waiting, the customer is waiting. As I asked for a manger again, there was another face. The original lady that was helping me before the Man stopped with his customer & interjected to tell me above & now another guy. The guy stated he was a manger and the Man again interrupted & gave his accusations of my transaction & me as a Scammer again in a store filled with customers!!! I told the Man I would like to call corporate, he tells me UHUAL corporate is 24/7 and proceed to give me UHUAL customer service number. I said there’s a difference & corporate is closed on Sunday once I googled for myself. There is more that I’m leaving out. I rent from locations that works for my client needs, location & makes sense for pick up/drop off etc. I’m requesting to speak to someone from Corporate, for no customer should experience the embarrassment I went through, get treated the way I did & be accused of trying to commit a crime. I’m requesting that policies be clear to customers & available. I’m suggesting that as any state changes there Drivers License procedures or policies that UHUAL employees are made aware of & properly changed. I suggest that UHUAL employees receive MANDATORY customer service training more often as a requirement!

Tameika Hinton 
Rating:
5.0

Customer did not leave a comment.

Kanosha Leonard 
Rating:
5.0

Very good

deandre comer 
Rating:
3.0

Customer did not leave a comment.

Kenyatta Kenner 
Rating:
5.0

Customer did not leave a comment.

JENNIFER STRONG 
Rating:
5.0

Customer did not leave a comment.

Patrice Henderson 
Rating:
4.0

Hire more employees to manage the check-in process.

Cassandra Harris 
Rating:
4.0

Customer did not leave a comment.

Mary Parker 
Rating:
3.0

It took a long time before someone came to assist us. Other than that it was ok.

Esther Sommerville 
Rating:
5.0

The guy at front desk was very nice

KENNETH GRIFFIN 
Rating:
4.0

Customer did not leave a comment.

LaFlanicea Branch 
Rating:
5.0

Customer did not leave a comment.

Tiffany Moore 
Rating:
5.0

Customer did not leave a comment.

Chanel Smith 
Rating:
5.0

Customer did not leave a comment.

jason jeffries 
Rating:
4.0

Customer did not leave a comment.

MARGARET BROWN 
Rating:
2.0

Have more customer service people I waited in line 20 min withe one person in front of me and checking out was along wait time to poor service

jonna Reed 
Rating:
1.0

Honor your reservations

Tramone Kelley 
Rating:
3.0

Customer did not leave a comment.

DAVID SMITH 
Rating:
5.0

Customer did not leave a comment.

Irene Haynes 
Rating:
5.0

You all need to improve your trucks you all have been in business entirely to long to have these old outdated trucks also you should not be held a $100 deposit if you using a major credit and or a debit car that’s a inconvenience to customers as well as your non refundable insurance payment we have to pay if we have to return the truck and it’s in good condition you all should refund us for the insurance we have to pay you all need a way better system

nikcole hunter 
Rating:
5.0

Customer did not leave a comment.

JESSICA ALEXANDER 
Rating:
5.0

Customer did not leave a comment.

ELLIOTT GAFFNEY 
Rating:
5.0

Customer did not leave a comment.

Chatel Cole 
Rating:
5.0

The online check-in was very smooth and watching the video helped.

DENISE LOPEZ GILL 
Rating:
5.0

Customer did not leave a comment.

john mcdanies 
Rating:
5.0

Customer did not leave a comment.

Artura Brizuela 
Rating:
5.0

Great customer service, friendly, courteous and approachable. Understanding as far as situations can often times change .

James Preacely 
Rating:
5.0

EVERYTHING IS ALREADY LIKE IT SHOULD BE!!!

rickey vaughn 
Rating:
5.0

Customer did not leave a comment.

Christopher Mcnulty 
Rating:
5.0

Customer did not leave a comment.

Tamera Smith 
Rating:
4.0

I was greeted as I came in the store immediately by the sore manager.she was very professional and I was assisted based on my needs. The overall customer service experience was excellent.

William Moody 
Rating:
5.0

Add smoking 🤣

Allory Smith 
Rating:
5.0

Customer did not leave a comment.

catherine bolton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zacchaeus reed  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kira Miles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi Childs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimyatta Mcgee  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Lorraine Mcneal  |  Overall Experience 
Rating:
3.0

My move out date was 09/22/23 not on the date shown

Patricia Barbour  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sharrita McClinton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dmitri Jones  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHERRIE HARRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

javante suell  |  First Impressions 
Rating:
1.0

The manager at the branch was the nastiest woman I have ever had to encounter. She was BEYOND rude and not helpful at all. All her employees were even looking at her like she was crazy. She wouldn’t assist in any way and when I asked her for help, she pulled off and said she’s getting off. Her attitude, facial expressions and the way she deals with customers is very disappointing. She legit should NEVER work with people again because she’s not a people person. The assistant manager was amazing. He was so helpful and apologetic over the HORRIBLE experience we had with the manager. Fire the girl and hire him because she’s BEYOND rude. While she works there I will NEVER recommend anyone do business at the Uhaul on 71st.

Briana Williams  |  Overall Experience 
Rating:
5.0

Terrible service at 95th Street. Excellent service at 71st Street.

NANCY JACKSON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

arnita winters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

earl rankin  |  Overall Experience 
Rating:
1.0

The worse customer service ever, the storage space. Smells like dead rat. You can't compare this location to others.

Sade Salami  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZENAS SMITH  |  Overall Experience 
Rating:
5.0

I was so afraid of the process due to my last UHAUL experience, but I was pleasantly surprised at South Shore Uhaul! The staff was nice, the facility was clean and the move in process was flawless!

Kira Miles  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Latoya preyar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jillian Kindred  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sumayah Kenyatta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Smith  |  Overall Experience 
Rating:
5.0

Thank You for your service.

Marva Perkins  |  Overall Experience 
Rating:
2.0

For one day was too high for the storage almost $200 for storage $192 for storage the side that I had was too much way too much but but it's okay I'm out of there and I won't use it again for no storage

walter mack  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nyoka Stigler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shakeda Smith  |  Overall Experience 
Rating:
5.0

The Mgr. was very understanding and helpful!

Kenneth Ray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy Caldwell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karyn Morrow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Scott  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANTONIO WILLAMS  |  Overall Experience 
Rating:
1.0

I moved out in July and your still trying to charge me money when Danielle said in my face that I was all cleared. A few days ago I received a Bill saying that I'm past due and late payments. I'm am very upset about this. I want a bill from you saying that I owe you NOTHING! And until I receive it I will NOT RECOMMEND U HAUL TO NO ONE!!!

Juanita Fite  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Blackburn  |  Overall Experience 
Rating:
5.0

Thanks to the staff, especially the last Uhaul rep that made sure my space was ok. Very professional.

Venus Stubblefield  |  First Impressions 
Rating:
3.0

Sometimes they act like being unsure about what they do , also the locks 🔒 they give you they say it's yours and then they say it's not.... VERY MUCH CONFUSING 😕🤔😐🙄😳😒...THANKS FOR ASKING.

Lavearn Mcclinton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deyampert Kersh  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

vajee owens  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karlysa Green  |  Overall Experience 
Rating:
3.0

Their systems were running real slow and it was very inconvenience to learn that their elevators didn’t work.

lashante hamblin  |  First Impressions 
Rating:
1.0

They gave me someone else's storage unit when it was time to move-in my storage unit.

Sharrita McClinton  |  Online Move In 
Rating:
4.0

Staff make the difference at this location. Denise and Daiyanna(?) are excellent staff members always helpful, quick to lend a hand, wonderful customer service.

Taylor Ross  |  Overall Experience 
Rating:
3.0

Wonderful Staff .

Michelle Sanson  |  Overall Experience 
Rating:
2.0

I was long gone out u guys storage and u guys still trying to make me pay an extra fee for about six to seven months

FRED TAYLOR  |  Overall Experience 
Rating:
5.0

Excellent customer service, knowledgeable and courteous staff.

Clor-Ann Lanigan  |  Overall Experience 
Rating:
4.0

This experience exceeded my expectations!

Clor-Ann Lanigan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anita mauldin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Patterson  |  Overall Experience 
Rating:
1.0

The space at this location is ridiculous and the so called bigger units can only be access by a 10 foot truck or van so ppl with 3/4 bedrooms has to pack the 10 foot then transfer to the other truck before Living the facility I picked up my truck at 230 and did not leave until 5 because of double juggling not to mention my reservations were messed up coming here and now my truck couldn’t be checked in because the representative didn’t change the mileage I WILL NEVER USE UHAUL AGAIN

Shanika Lee  |  Overall Experience 
Rating:
3.0

We had to unload the truck and push everything up the ramp the elevator was not working and they said they didn't know when it was going to get fix but if we had to push everything up the ramp they should've gave me a discount and the young man with the glasses stay on his phone he was texting and it took him a long time to help me

Darlene Davis  |  First Impressions 
Rating:
2.0

Loading elevator has been out of order for 3 months.

LT Moore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL VANDERMEER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER GARNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON HUGHES  |  Overall Experience 
Rating:
5.0

Great customer service as I was leaving for good!

Angela Idowu  |  Overall Experience 
Rating:
1.0

I am homeless i lost everything i was paying up until the point i lost everything

CATHERINE JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANUEL THOMPSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lavern Duncan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larrissa jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

veronica forest  |  Overall Experience 
Rating:
4.0

I was pleasantly and QUIITE surprised about the great customer service! I visited the location once before move-in. The all staff members that I interacted with both prior to and during my move-in were fantastic and graciously answered all my questions and showed me around. Again, I'm impressed, because being born and raised down south, I'm just not used to getting good customer service in Chicago (in general), so the experience was quite a welcomed surprise. Thank You.

Latonya Brown  |  First Impressions 
Rating:
5.0

The staff over at south shore is incredible! Ms. Denise is so personable and professional. She really takes care of the customers and we stand in line just to have her service us. I rented a storage unit about 30 mins before they were supposed to close. Ms. Denise stayed with me to unsure I was safe, especially since non of my helpers showed up. I appreciate Ms. Denise.

marie morgan  |  Overall Experience 
Rating:
5.0

I would just like to say going on 71st right off of Stony Island are very helpful people very nice approachable funny tell jokes but most of all their very professionals when it comes time to get in your truck we're getting your storage facility my name is sharoncarney and I am very

John Lawlor  |  First Impressions 
Rating:
5.0

Thanks to all the staff at the 71st St location. The manager was always helpful and polite.

Felecia Everette  |  Overall Experience 
Rating:
5.0

I would like to thank Justine n Shay for there hospitality n understanding thru the hard times ......

Denise Lane  |  Overall Experience 
Rating:
5.0

This facility is 10 out of 10 from the customer service representative to the supervisor to the workers who clean the truck I'm new to the city thank you U-Haul

bertha coward  |  First Impressions 
Rating:
5.0

Very nice staff with pleasant attitudes

Tracy Sims  |  First Impressions 
Rating:
3.0

Couldn’t enter or exit my storage when needed. Price went up and the space was not accurate to the size it was supposed to be

PORCHA MURpHY  |  Overall Experience 
Rating:
5.0

I want to say a special thank you to the staff the manager Justin and to the staff Miss Denise for being so helpful and kind sometimes that experience can be very difficult and scary to think that you

April Banks  |  Overall Experience 
Rating:
2.0

Roaches. The units are infested with cockroaches. Every time I accessed my storage I saw them crawling around in my unit and on my things. Disgusting. Friendly staff though.

Jessica Pouchet  |  Overall Experience 
Rating:
4.0

I think you owe me money

Laura Jackson  |  Overall Experience 
Rating:
4.0

The staff here is helpful. They just didn't have accurate inventory online so I had to get furniture dollies at the south loop location / they held my trailer overnight so it wouldn't sit at my place.

Elihu Blanks  |  First Impressions 
Rating:
5.0

Keep doing what you doing.

latanya tate  |  Overall Experience 
Rating:
5.0

The staff there are very helpful and Kind unlike other places I've been with rude staff..Ive had interactions with all the staff at this facility and they all have been very Polite and respectful and

Nadia Smith  |  Overall Experience 
Rating:
3.0

If there was 24/7 access then it would rate above average or better. The last U-Haul facility I used provided that service. It was located on 22nd St. west of Canal.

Otis Lee  |  Overall Experience 
Rating:
4.0

None good job justin

James Burnett  |  Overall Experience 
Rating:
5.0

Everyone was so professional and helpful. Made moving a breeze.

BEVERLY BAILEY  |  First Impressions 
Rating:
5.0

This is a very helpful and supportive crew of people!

Kim Jackson  |  Overall Experience 
Rating:
5.0

The best service ever & cost effective too!

rafiq ahmad  |  Overall Experience 
Rating:
5.0

The Staff went out of their way. They were very professional, and worked with a sense of urgency. I would definitely return to this location.

Keith Hudson  |  First Impressions 
Rating:
2.0

Staff was unable to find my ubox, states my name was attached to an empty box not the one I moved my things into. Staff was rude when returning the uhaul truck. Customer service was not the best

Kaiesha Lewis  |  Overall Experience 
Rating:
2.0

My things where sold. Now how would you feel.

Roosevelt hayes  |  Overall Experience 
Rating:
1.0

When I wanted to unload my UBox, I called 3 days in advance & confirmed the day before. Upon arrived, it was not ready; the staff was rude & dismissive. This location is very disorganized.

Seher Siddiqee  |  Overall Experience 
Rating:
4.0

I really enjoy my first time rental and storage... The staff was nice and friendly!!!

john bowles  |  Reservation 
Rating:
1.0

This facility sold EVERYTHING I ever worked for that was contained within that unit and failed to give me proper notice. This happened even after I visited the facility and seemingly worked out payme

Crystal Martin  |  Overall Experience 
Rating:
3.0

The U-Haul facility did an ok job. They were two hours late in having the truck hooked up to the trailer and Ubox as promised.

Elizabeth Dibley  |  Overall Experience 
Rating:
5.0

My experience with Denise,Shay and Justin was spectacular. They where all very friendly, courteous and extremely helpful. I will continue to use this location because of their professional service

Niketa Dixon  |  Reservation 
Rating:
4.0

The facility air conditioning was broken on the day we arrived. At our starting location, receipts weren't offered but once in Chicago, Justin Slay, the manager, was very accommodating and friendly.

Rosemary Cook  |  Overall Experience 
Rating:
5.0

Fantastic service! Thank you!

Tammy Lee  |  Reservation 
Rating:
5.0

All staff were helpful and courteous. Thank you!

jonathan sousa  |  Overall Experience 
Rating:
5.0

The staff was great. They are never rushed, and always courteous to everyone who's in the office. The main website is bad -- my storage contract didn't show up on my account, so I was unable to pay.

leon shetnoff  |  Overall Experience 
Rating:
3.0

I wish the facility was open a little later

Toya Foster  |  Overall Experience 
Rating:
1.0

was un professional tell you want price over the phone you coming to the office it something else the storage units are nasty and have mice I have a mice in my new apartment was not here before

Teresa Rogers  |  Overall Experience 
Rating:
4.0

I can't complain about the service. Everyone was helpful. One worker used very vulgar language. Even though she was off the clock, she had her uniform coat on & ID displayed. Still representing UHaul.

kenyatta forney  |  Overall Experience 
No reviews have been submitted for this location.

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