The automatic door to storage facility wasn't operable—it would only open automatically from the inside. As we were emptying our locker, we continually locked ourselves out each time we exited to load the truck. Each time we had to walk back to the office to ask them to open the door. Finally, I put a small object in the path of the door to keep it permanently open so we could finish up. At some point near the completion of our work, a U-Haul employee appeared in the distance shouting at us to take the object away or else it would destroy the doors and he'd have to charge me $5,000.00 to fix it. He didn't approach us and ask us to please remove the object—he screamed from a distance. Finally he said that staff could keep the doors open permanently while we worked, but we were finished. I am grateful for U-Haul's offer of a free month of storage, but the attitude of the employee spoiled the otherwise positive experience.
Michael S | Overall ExperienceSelf Storage Units in Chicago, IL, 60613
U-Haul Moving & Storage en Up-Town
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U-Haul Moving & Storage of Lincoln Park
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U-Haul Moving & Storage of Portage Park
4301 N Cicero Ave, Chicago, IL 60641 View Available Units5.0 miles from this location
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All items were in good condition when retrieved. Staff was helpful and polite.
Douglas M | Overall ExperienceThe staff at this facility was fantastic. Very friendly and helpful.
Alison B | Overall ExperienceI will go there again They were very nice and friendly
sarah r | First ImpressionsStaff very friendly and helpful
Owen M | Overall ExperienceYou guys worked out just fine
eddie g | Overall ExperienceThere is something wrong with the access pads that it's always difficult to get into the building. There are always too many UHauls blocking the storage door making it difficult to load and unload. If it wasn't for some of the staff members there, I would write a negative review on Google.
Michael M | Overall ExperienceOnly problem was I called a couple times, and was on hold for a long time...so I ended up calling the main 800 #. I think perhaps they just might be understaffed at this location....but, in person, Victoria was a big help.
Rebecca B | First ImpressionsGood spot good people
Mac N | Overall ExperienceThere were trucks blocking the entrance they had about a 5 foot space to take your cart through. It’s the worst U-Haul Moving I have ever had and the employees there were rude and did not care. Literally no space to get into the building all blocked by trucks ridiculous.
Sarah D | Online Move InIt was not easy to access the storage facility and loading and loading is not easy with the limited parking space at the entrance. Upon moving in I and another renter were left with problems trying to get the spot and staff was not helpful with a work around.
Amanda A | Overall ExperienceI didn't know which keypad to enter my code in. I think you could be a tad clearer with after hours policies (e.g. sliding doors are locked after hours, and I have to use the room around the corner.) Definitely should tell people that the round lock will not be in the unit, but rather available by the front desk, so on their first trip to their unit they should bring a lock or come during office hours. Other than that, my experience was good. It was clean and I really appreciated the dollys to move my mattress and other furniture.
Alyssa M | Online Move InStaff , friendly & Helpful, professional, etc.
jim g | Overall ExperienceGreat staffing....Thank you for your service
Javier C | First ImpressionsMs. Lee was fantastic. She assisted me and was very kind and knowledgeable. Enjoy Randall was fantastic. Great workers here
Xorla O | Online Move In