Comentarios del cliente para U-Haul Moving & Storage of Up-Town

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Up-Town

Grado total:

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Carlos P.
Grado:

El cliente no dejó un comentario.

Aditya B.
Grado:

The service from representatives were good. I didn’t like the process of U-haul. It’s terrible.

Joshua H.
Grado:

El cliente no dejó un comentario.

Derek B.
Grado:

El cliente no dejó un comentario.

Kristin W.
Grado:

El cliente no dejó un comentario.

Letycia Y.
Grado:

I love the location itself, everyone was very helpful. However, I choose to do check in through the app. It took so long to get it to generate a truck number that was there and even longer for them to verify and approve me that I did not leave the lot until 10:40 when my rental began at 10. I always have a great in person experience at this location and moving forward will just work with the people there instead of the app.

Noy E.
Grado:

El cliente no dejó un comentario.

Nicholas R.
Grado:

Wait time to check in was a little long, but pretty usual for any Uhaul I've been to. Staff was really friendly. Especially the guy to brought the van around and took it when I was done.

Walter P.
Grado:

Rent out convertible dollys

leola r. | First Impressions |
Grado:

El cliente no dejó un comentario.

Craig B.
Grado:

The guys we’re great. Everything went nice and smooth.

leola R.
Grado:

El cliente no dejó un comentario.

Omer B.
Grado:

You're working great

Edward L.
Grado:

El cliente no dejó un comentario.

romteen B.
Grado:

Staff at this U-Haul location were great. Keep it up

Dorothy L.
Grado:

El cliente no dejó un comentario.

Marie D.
Grado:

El cliente no dejó un comentario.

Joseph G.
Grado:

I asked to rent a flat furniture dolly with my rental. When the guy pulled the Uhaul around, he brought out the utility dolly. When I told him I asked for the furniture dolly, he acted very frustrated and radioed in to the front desk to verify. He went and got the furniture dolly and literally threw it in the back on the Uhaul and slammed the door shut. When he was walking away he mumbled that he needed to quit this job. I asked him if I was good to go and he never acknowledged me and walked away.

Suzanne S. | First Impressions |
Grado:

Awesome & attentive general manager ...helpful staff...super clean facility. Five star experience with this location for both storage and moving.

Roark F.
Grado:

I have a complaint about a cleaning fee being charged and an incorrect gas level. Who will follow up with me?

CHRIS K.
Grado:

The truck smelled and the windows were dirty. Clean the side windows so that the customer can see without having to roll the windows down in the dead of winter.

David B.
Grado:

El cliente no dejó un comentario.

Linda S.
Grado:

El cliente no dejó un comentario.

Leo O.
Grado:

El cliente no dejó un comentario.

Jeffrey R.
Grado:

If you dont know whats wrong at the location I rented from .Then you do not deserve to be in business.Why are you asking your customers .You run a terrible service that is way over priced on your mile costs.I will look for other places .You lose.

Hafez I.
Grado:

El cliente no dejó un comentario.

Adam H.
Grado:

The directions were made very unclear and I found the process confusing and un transparent

Adam G.
Grado:

El cliente no dejó un comentario.

Thomas C.
Grado:

El cliente no dejó un comentario.

Amy Z.
Grado:

Awful. U-Haul is done forever in my book. Will use any other not stealing out of my pocket company and will tell everyone I know. Bullshit.

Nidia T.
Grado:

I made arrangements for my move from out of state and over the phone. My parents were the ones present for the move as well as my brother. I called this location a few days before and spoke to the manager and told him of my situation. He was very polite, helpful and made the planning very easy and simple! Took care of all my needs and requests easily and very quickly. It was such a relief to have everything planned out especially since I couldn't be there. Thanks Uhaul! Will definitely use you again.

Nancy Q.
Grado:

El cliente no dejó un comentario.

Jessica R.
Grado:

El cliente no dejó un comentario.

Jose C.
Grado:

El cliente no dejó un comentario.

Tim G.
Grado:

El cliente no dejó un comentario.

Charlotte C.
Grado:

the staff was very informative and assisted me in the renting of the truck and returned was very easy because they told me where to go I will definitely be back again I always rent from you guys

Alvar A.
Grado:

El cliente no dejó un comentario.

Corrie M.
Grado:

El cliente no dejó un comentario.

Darlene P.
Grado:

El cliente no dejó un comentario.

Zachary M.
Grado:

Great experience!

Sue K.
Grado:

El cliente no dejó un comentario.

Danielle V.
Grado:

El cliente no dejó un comentario.

Alfred S.
Grado:

El cliente no dejó un comentario.

Andrew A.
Grado:

Customer service training , etter equiptment check in training and better. Vehicle maintenance. One experience I was given 3 trucks at one rental cause vehicle check engine lights were lit. Also brakes went out on another . I will NEVER rent from that location again.

Michael M.
Grado:

The GM at this drop off location was extremely helpful and accommodating during our experience. I cannot express how appreciative I am for his professionalism!! Thank you so much for the great experience...

Megan H.
Grado:

I use uhaul often and I always have a good experience and helpful employees. The location in uptown On broadway and the location on fullerton and racine in chicago. Thank you!

Joseph P.
Grado:

Make it easier for me to add one small thing last-minute to my reservation.

Philip H.
Grado:

After customer returns vehicle, make sure that notification of the return is sent as soon as possible, and definitely before one starts receiving "late return" warnings. Also, the Broadway location should have an actual recorded message for customers if the phones are busy, rather than just automatically disconnecting them. I was very dissatisfied with my experience overall.

Peggy Lee M.
Grado:

Great service inside and outside. The only issue I had was the truck said “LOW TIRE”. Lucky the guy was on the lot and said it’s just the tire sensor. Other than that the service was over and beyond.

Gregory K.
Grado:

El cliente no dejó un comentario.

Adrian M.
Grado:

El cliente no dejó un comentario.

Keith D.
Grado:

Marcus was great, he helped us and could not be more pleasant! Five star employee!

Teshale A.
Grado:

El cliente no dejó un comentario.

Mustafa A.
Grado:

El cliente no dejó un comentario.

Kimberly B.
Grado:

El cliente no dejó un comentario.

Scott T.
Grado:

staff went out of their way to be helpful,very friendly

Robert D.
Grado:

El cliente no dejó un comentario.

Mike K.
Grado:

The gentlemen at the counter were friendly and courteous and as Brendan was being trained, they made sure he was following the proper protocols. All in all, I appreciated their service.

Kingsley O.
Grado:

El cliente no dejó un comentario.

carlos M.
Grado:

Very rude attitude from most of the employee Look like they doing a favor to you renting their equipment

James D.
Grado:

In trying to find a drop off location in Chicago, the nearest one I could find on the website was on the other side of the city. Fortunately, I saw this location 3 blocks from where I was dropping off my load. While they told me I could not let me drop off the trailer there, I called the office where I picked up the trailer and they changed the order. I am grateful that I didn't have to drive across the city, but I think the Uhaul website screwed up in not showing me the possible drop off locations in the Chicago area.

onur B.
Grado:

El cliente no dejó un comentario.

Gregory H.
Grado:

El cliente no dejó un comentario.

Marinos L.
Grado:

Don't try charge me more money without telling me first.

Jeffrey C. | Overall Experience |
Grado:

Awesome staff!

Edmond S.
Grado:

I waited too long to get information on where to leave the key ???? The costumer service need to be more helpful!!

Bryan T.
Grado:

El cliente no dejó un comentario.

Ola A.
Grado:

staff was very professional and. got me out in a timely fashion

April A.
Grado:

El cliente no dejó un comentario.

Cristina F.
Grado:

Everyone we interacted was very nice, helpful and efficient. I would definitely go back to this location the next time I need to rent a uhaul

MARTY O.
Grado:

El cliente no dejó un comentario.

Marc R.
Grado:

El cliente no dejó un comentario.

Anthony N.
Grado:

El cliente no dejó un comentario.

Kelsey M.
Grado:

So helpful while taking my trailer off. Showed that they cared.

steve B.
Grado:

Great service.

Elizabeth L.
Grado:

There was a long wait to get the vehicle. I showed up 20 min before my reservation and still wasn’t able to leave right at 9 when my reservation began.

Elton B.
Grado:

Bad attitude

Dean O.
Grado:

Great customer service, friendly staff, and I really felt like my business meant something to them and they appreciated my business.

KINGSLEY O.
Grado:

N/a

Leon K.
Grado:

El cliente no dejó un comentario.

Marya M.
Grado:

Nothing really. Very professional and efficient. Thanks!!

Abel S.
Grado:

El cliente no dejó un comentario.

Mark Alan C.
Grado:

Efficient and kind.

Enrico L.
Grado:

El cliente no dejó un comentario.

Gregory O.
Grado:

Automating the process of pick up and confirming condition etc is awesome but there is a flaw in your app for uploading pics---3rd time I have experienced this. If you have a problem and need to upload a pic confirming the real gas tank, for example, the app doesn't allow you to click and upload despite there being a button to do so

John G.
Grado:

El cliente no dejó un comentario.

Matt K.
Grado:

Fast courteous Friendly service. Couldn’t ask for anything more!!!!

Harvey A.
Grado:

El cliente no dejó un comentario.

Bruce C.
Grado:

Very helpful and courteous.

Valencia R.
Grado:

Extremely slow service. Rep was courteous, but it was very low staffed.

Sarah H.
Grado:

Workers were very prompt and helpful. Very happy with their assistance!

Neil F.
Grado:

El cliente no dejó un comentario.

Christopher M.
Grado:

El cliente no dejó un comentario.

Emmanuel P.
Grado:

El cliente no dejó un comentario.

Joseph O.
Grado:

The location was very accessible and orderly and the young man was very helpful and friendly.

William H.
Grado:

El cliente no dejó un comentario.

Jakub O.
Grado:

Although it indicated that the gas tank was at full and I was asked to return it that way, I only drove 5 miles and ended up needing to add 4 gallons of gas. Clearly, the person before me did not return the vehicle with a full tank. A reimbursement would be appreciated.

Edward L.
Grado:

El cliente no dejó un comentario.

Isabella D.
Grado:

The staff at this location are AMAZING! So friendly and cheerful, honestly I was blown away. Thank you for your holiday spirit and being so kind! Every single person I encountered couldn’t have been kinder. Thank you!

michael W.
Grado:

I would not change anything. The staff was fantastic, courteous, and made the rental experience very comfortable.

Robert B.
Grado:

Great customer service, friendly employees!

John C.
Grado:

El cliente no dejó un comentario.

Annie M.
Grado:

El cliente no dejó un comentario.

Ronald R. | Overall Experience |
Grado:

I was satisfied with U-Haul's service and resources.

Garrett I. | Overall Experience |
Grado:

N/A

James C. | First Impressions |
Grado:

Gentleman I worked with was beyond exceptional with service. Only downfall was that all the units of the size I wanted are taken so I had to go for a larger unit.

Andrew S. | First Impressions |
Grado:

From start to finish, everything went well. Both the truck rental and the storage unit rental was made easy for me. Very helpful and knowledgeable staff, clean, quick, and we'll priced.

Adam M. | Overall Experience |
Grado:

Good experience with storage for a few months, no issues.

Joseph G. | Overall Experience |
Grado:

Very nice staff!!

jean-marie m. | Overall Experience |
Grado:

Staff at this location were especially helpful.

Cailey H. | Overall Experience |
Grado:

The staff at the Uhaul Moving and Storage of Uptown was amazing. Rasheed, the manager, and his team went above and beyond to ensure that our use of the storage facility was easy and stress free.

jon w. | First Impressions |
Grado:

Fast, easy, professional

ED C. | First Impressions |
Grado:

Fast, helpful, knowlegable, and friendly

Eric H. | First Impressions |
Grado:

extremely helpful and patient with picking storage

Zeynep O. | First Impressions |
Grado:

Great service.

Maria F. | First Impressions |
Grado:

Despite their crazy busy day everyone wss pleasant and professional.

Godfred A. | First Impressions |
Grado:

Really good.

Emma M. | Overall Experience |
Grado:

Each experience with uptown uhaul has impeccable. The staff are friendly and helpful and the prices are reasonable.

William K. | Overall Experience |
Grado:

I used a storage unit for two months and when I came to empty it out a I found out I had a few rats in my unit that used the bathroom and chewed on my stuff. I do have a picture of the droppings and

Beth T. | Overall Experience |
Grado:

There were rat droppings all over my bins inside of my unit. Broken glass outside of my unit and the hallways smelt of pee. A group of men were constantly outside of the entrance, I never felt safe.

Emily D. | Overall Experience |
Grado:

The staff is very friendly and accommodating! Thank you for your service!

Adam M. | First Impressions |
Grado:

Check-in process was easy. U-Haul employee was great to work with. Unit was clean and seemed very secure.

Heather B. | Overall Experience |
Grado:

Thank you!

Laverne D. | First Impressions |
Grado:

You guys need more help

chad K. | First Impressions |
Grado:

Very helpful and friendly staff.

jalayne a. | Overall Experience |
Grado:

I was very satisfied with my services....

EDGAR H. | Overall Experience |
Grado:

Overall good experience

Andreas M. | Overall Experience |
Grado:

That guy i think hos name is Andreas...with the glasses and big ears. He is a great worker....well in need of some sort of raise or sum. Exceptional work. And he's super cute.

Patricia E. | Overall Experience |
Grado:

Thank u

adem m. | Overall Experience |
Grado:

Best storage facility in the city.

COREY C. | Overall Experience |
Grado:

Safe and convenient way to store things while I was traveling

praveen a. | Overall Experience |
Grado:

The front desk employees were slow and didn't care. One guy watched another guy slowly enter my information and then at the end tells him "that computer doesn't work" won't go back if i can help it

Jacob H. | Overall Experience |
Grado:

Storage locker was too small, and also damaged (a deep trough in the floor caused me to trip several times, damaging my furniture).

Collette L. | Reservación |
Grado:

The truck was ready on time and ready to go and they were exceedingly helpful when organizing storage units.

MICHAEL S. | Overall Experience |
Grado:

My furniture was destroyed from water damage and rodent feces. My apartment is now filled with this disgusting furniture due to needing to show the insurance company the damage.

STEFAN N. | Overall Experience |
Grado:

A N-I-G-H-T-M-E-R-E. NEVER AGIN!

david d. | Overall Experience |
Grado:

very good service.

Stuart R. | Overall Experience |
Grado:

I had a very pleasant experience at this location, with both truck rental and storage facilities. The staff was helpful and accommodating, and answered all my questions in a friendly manner!

No reviews have been submitted for this location.

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