You bumped me up to a larger storage unit than I had reserved, without asking, and are now charging me more per month. I did not want or need this space, and when I reserve a unit for a certain size I expect it to be available on the day I selected as the "move-in day", and at the price on the website. I am leaving town almost immediately, so could not find another unit for the summer, but I now worry about the assurance that the unit I have will stay mine or stay at it's (already increased) price.
Avidan M | First ImpressionsSelf Storage Units in Buffalo, NY, 14211
U-Haul Moving & Storage en Genesee
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U-Haul Moving & Storage at Main St
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- 3.5 es la calificación promedio de clientes
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I've use u- haul a lot, l was charge late fees, with poor communication with u-haul, my frustration with u- is high. I rather use another storage co.
bobby G | Overall ExperienceMy experience with the office personal was very poor and very rude. The personal need to be trained to have a better customer service. Also need to get out of their phones wile talking to a customer.
Cathia R | Overall ExperienceI can't pay them right now but I am trying to get help from the military I think they will help me but I don't know if it will be in before they auction it off I just hope that I can still get my stuff it has important paperwork in it I am sorry that I couldn't pay it for a couple of months but if given the time to find a place to live I can have it moved out and pay what I owe I will need movers to be my stuff out because I am disabled and cannot move It myself
Wesley M | Overall ExperienceI love workings with 1400 gecess
Carolyn H | Overall ExperienceHad rodents and staff wasn’t always friendly. Very dirty and not well maintained. Would never recommend this location as all my stuff got ruined by the rodent’s.
Amecia R | Overall ExperienceGreat customer service
donald J | Overall ExperienceThere was several times where I went there, after hours and wasn't able to access my stuff. Mice feces was all through my stuff. The staff was not very professional.
Dameka J | Overall ExperienceEasy access. Frei fly and helpful staff.
Jocelyn W | Overall ExperienceUnit in acccident, told and saw no damage to unit, police report show no damage. Never used storage to little, cancelled, the next day du to 1400 Genesree closing. Advised on October 2,2024 no damage , U-Haul searching for truck. Today different story from U-Haul, please reply. 72 hours advised from today, October 4, 2024 to get my belongings? Nothing in writing? 716 698-0730.
Yvonne B | Overall ExperienceIn my storage room there was Mouses, in my storage unit, and I asked them for mouse traps, and they said, I had to buy some from the store, it wasn't clean and the bathrooms and everything was just Nasty and my stuff My shoes was ripped. From the Rodents I would not be going back there
fatima f | Overall ExperienceEvery one was there in store was very good attitude knowledgeable and helpful 👍🏻
Fatima K | First ImpressionsThe girl working 8/21/24 was very helpful.
Alex A | Overall Experiencemy things were in storage for nine years and everything was in good shape when I picked them up on Tuesday. Thanks so much!
R T | Overall ExperienceEveryone was very helpful did more than I imagined
Cheryl C | Overall ExperienceThe clerk initially told me false information that there were no storage spaces available at the location when I came to the location given that my booking was confirmed which caused much frustration and disappointment in me as I had already booked the movers to unload the truck at that location. Then after some time the clerk corrected his error and provided the storage space when I was already about to make very costly decisions based on the initial false information on the storage space unavailability.
Oleksiy S | First Impressions