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Donald S | Overall ExperienceSelf Storage Units in Bronx, NY, 10463
U-Haul Moving & Storage en Riverdale
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No lights near my locker for three months.
JACK D | Overall ExperienceVery nice and friendly receptionist
Caroline A | First ImpressionsThe elevators never worked, the staff is rude and look miserable, there’s always shady looking people parking there. It’s overpriced for what you get
Penny G | Overall ExperienceYa the best
CARLOS C | Overall ExperienceIn the summer the units are too hot. Some of my wood furniture warped.
Lauren S | Overall ExperienceAll great except the elevators which are being refurbished right now!
EMILY C | Overall ExperienceAll in one facility with truck rental and storage and lots of parking.
KENWARDL W | Overall ExperienceExcelente personal
Yancarlos R | Overall ExperienceThank you.
Norman M | Online Move InThe woman at the front desk was very rude and unhelpful on Sunday when we wanted to upgrade to a larger room. We had to come back Tuesday - we live one hour 40 minutes away, so it was very inconvenient. And to move rooms to a larger space, we had to get a higher floor, so needed to use the elevator; we had to come down to the office *every time we needed to get back to our original floor* to finish the move - they would not give us a code, take out license and nice us a code, do anything to make this process easier. And they were unfriendly and rude every time we came down to the office - must have been 10 times. It took hours and hours when it shouldn't have. Plus only one elevator works, for months now. We wanted a first floor space to avoid the elevators and to feel safer coming by myself, but the 8'x8' had a huge column in it, so not the full space - and you were still charging the full price. We also asked for a second 4'x8' space so we didn't have to move the entire 4'x8' into a new 8'x8', but you wouldn't give us the 8'x8' price, even though you first said you would. I cannot recommend this place. Please get better customer service.
JAIME B | First ImpressionsThe counter line on Saturday afternoon October 19 took much too long to rent a van and buy some boxes and bubble wrap. Also, it was not clear that for me to get a free lock I had to rent the unit online.
Richard L | Online Move InTHERE IS ALWAYS SOMETHING! This facility is well kept. However, the staff might be friendly one day, then incompetent and rude the next. Rarely does anyone "think outside the box," to figure out how they can effectively assist the customer. I reluctantly answered "yes" to question "was the staff helpful and friendly," because it's a hit or miss situation. Two examples: 1. I was given two 4x8 units in place of an "actual" 8x8 unit. I was told two 4x8's are the equivalent of an 8x8. Seriously?!! This was told to me upon arrival, after reserving the "8x8" online. Since I didn't have a choice I accepted what I was given. Months later... after emptying one of the 4×8 units, I wanted to cancel having to pay for it. I was told "you can't," because it makes up an 8x8 unit. Again, NEVER told this in advance, and telling a customer that they CAN'T do something in such a haphazard way, without first saying something like: "I'm not sure how to unlink one unit from another, because we view it as an 8x8...blah, blah, blah. The staff member never even considered reaching out to a supervisor to conveniently resolve the issue, which ended up being the case. 2. I decided to consolidate units. One from the 4th floor and another unit on the 6th floor, thus I rented an 8x12. In doing so, the manager literally told me that after "transferring" me into the 8x12, that I would have to ask a staff member for access each time I needed to get to the 4th floor. SERIOUSLY???!! I have to inconvenience myself in order to access the 4th floor, by constantly asking for access? Not only was this the most ridiculous thing I've ever heard, but to not have a better solution to AVOID wasting my time, and having me run around like a chicken with my head cut-off, potentially having to wait on an available staff member was all a pathetic joke!! Fortunately, this scenario didn't happen. I was able to access both the 4th and 6th floor without assistance from the staff. I don't know why absurdity continues to occur at this location. Therefore, I sincerely dread having to interact with the office staff. All other workers are decent and willing to be of assistance. Although, I will admit that recently three office members have been friendly, helpful and pleasant, which was surprising and a huge relief! But, as soon as I'm able... the plan is to remove items and stop paying for storage, because I don't want to pay this company any more than I have to. And, to also avoid dealing with the office staff.
connie K | Overall ExperienceTo expensive, will not recommend got a bigger storage from had the price
MAX W | Overall Experience