Comentarios de los clientes para U-Haul Moving & Storage of Riverdale

Great service. The staff at the store and loading zone were super helpful and had a great attitude.

It was a perfect experience. Easy transition. Thank you very much.

36 years of service. Saw many customer service models. Took a while to perfect but the last iteration has been in perfect!! Thank you for making my visits there trouble free.

Good service

I was extremely frustrated and highly dissatisfied with my experience with the reservation. My reservation was literally split last minute and due to the lack of clear instructions and communication I ended up going to the wrong place even though it was the location told.

Buenos

Not my style to give feedback but the people I was moving the day of my rental were firm about being on time in Manhattan @ West 34th street at 8am to get a parking spot not only was the person 18 minutes late opening up @ 7:18am then my vehicle was buried 4 deep in a row surrounded by other rental vehicles with no chance to get out by the time I left it was 7:39 am with only 12 miles to my destination I did not make it losing my parking and having to park a city block away to load my vehicle. my 1 hour job turned into a nightmare and what burns me the most using Uhaul for over 30 years I know you really don't care

Thank you, u-haul, it was a great experience doing business with you !

I was overcharged. The truck passenger door was messed up. The gas wasn't where it was supposed to be.

Pricing was just very different than the one I end up paying , everything else was good !!!

I had a long wait to be seen by representative who was helping another customer. There should have been two Representatives available.

The staff at this location are very professional and pleasant. The facility is well-maintained. At times (weekdays, evenings) it can get very busy at this location with both elevators being held up, thus making what should be a quick trip to your unit take a long time. Other than that, it was fine.

My personal belongings were stored in the Riverdale U-Haul storage facility for 12 years, during which time I never worried about their preservation. And during the same period, every facility staff member was helpful and courteous toward me. Well done, NYC!

Adequately inform the customer (especially if new to your service) about contract details to show transparency. The trip destination on app should be required, not optional. That will prevent problems with reservation mistakes.

They charged extra money I don't know why

I understand that with covid there's a process to each transaction, however if there are client facing people available at the location and there is a line of customers maybe having them jump in to knock out the line of in-person clients. It's a small thing really. The person at the front was as efficient as they could have been.

The person inside was very helpful. The person outside needs some help regarding attitude and behavior. I got there a few minutes before 7pm and when he saw me pull up he left right away. I did not know they were closing exactly at 7pm but I got there beforehand and he just left. I locked up the truck and dropped the key in the mail slot.

Never rented anything from Uhaul 230th street

Offer one way rentals. I had to pay twice the price to drive 53 miles one way to move and then drive back again to drop it off because these locations were offering. At pick up the location also asked that we bring the truck back within 8hours- that they were doing that for “the holiday season”. It's clearly a 24 hour rental. Thought that was odd

The staff was really helpful and professional. They were all great! I always have a great experience with this 230 W. 230th St, Bx NY location!

A place we can throw out garbage and not get charged for it would be nice.

A little faster at the check out counter.

Since my last rental, The after hours return procedure seems to have improved. 👍🏽

Fix your trucks

The truck itself was completely fine, and most staff I met were nice. However, the contactless pick up was not contactless and took about 30 mins to get through at this site, so arrive before your scheduled time if possible. When I arrived, I logged into the app to follow the instructions. I had to scan the location code, then find my truck, then the driver had to be verified, then go get my key at one office, then was sent to pick up dolly in another office but when I got there, I was told the dolly was outside so I had to go back out (when in reality the dolly was supposed to be inside my truck already). This was in no way contactless or quicker than doing the regular steps in person, I'm disappointed in the service.

Staff would benefit from some customer service training.

Rebecca and Margarita were great. The only disappointment is that our access card for the elevators still does not work. Margarita reset it three times, and we left last night without one that works. She informed us that a manager will need to help resolve the issue. We’re coming with movers on Wednesday, 12/23, and desperately hope that this will be resolved upon our arrival (and not add time to our move!).

you should give a lower rate for 4rooms combined

Got charge too much money .

Service was good. It took forever to get everything done.

Everything was great 😊

The staff was great always answered any questions that I asked would recommend to anybody that need storage and rental

Keep treating customers the same way you do me, Thank you

N/A

Very good sera

I was a little irritated that the windshield on the inside was dirty. You only knew that when you turned in the sun and could no longer see out the windshield. I was pissed me off was this. When I walked out to the area where you have ready vehicles parked to get my van, there was a UHaUL Customer (probably regular ), as he's a bedbug service. He was in a pickup truck with a UHaUL trailer attached. Look at the video cameras for the location. He's in his van smoking a joint. The wind was blowing in the direction of the ready vehicles. I get my van and the stench of weed was in the van. I drove around all day with the smell of weed in the van. If I wasn't in a hurry I would've demanded another van without the odor. You shouldn't have a hard time figuring out who he is. Also it's still against the law to smoke weed and drive stoned

I did not answer the question regarding the clean. When I return the van the attendant said I will be charged a $25.00 cleaning fee. When I picked up the vehicle I inspected as required for damages and cleanliness. When I opened the rear doors I saw the mats looked dirty but it appeared to me that it was normal dirty. When the attendant told me of cleaning charge I opened the rear doors and it was the same amount of dirty when I picked it up. Further tucked in the left corner I saw 2 pieces of blue painters tape and pulled it out and showed the attendant and said to him that nothing I moved contained any blue tape on it so apparently it was not removed from that last renter but could easily be missed the way it was tucked in the corner. The items I carried were wrapped in a special plastic bubble packaging and contained solid aluminum grills. These grills come wrapped with protective cardboard and wrapped with a bubble Saran Wrap coating so no tape is used nor would they use any such tape because then it would be likely cut off with a razor/knife which would scratch and ruin the aluminum grill. The grills are specially made and will be visible when installed and if any scratches appear it will be detrimental to its purpose. This is why they are packed by the manufacturer to protect it during transit. In addition while driving the van on my way to pick up the grills a 16oz bottle of water that contained a 1/4 amount left in the bottle was behind the seat left by the prior renter(s) and I discarded it so obviously it was overlooked with the prior renter(s) I have been renting vehicles from U-Haul for years and I am certain if you look back at my long record you will see I have never returned a vehicle dirty by my use. Never! I am always diligent in knowing and abiding by the conditions of the rental. I'm face on several occasions I have even left more fuel than what I was required to leave. I am therefore disputing the cleaning charge. Best, Mike Medford

Elevators not working, entrance gates not working. Insane

You Guys Really Deserve All Those “Yes”’I Checked Off To.

See email I sent to GM of this location.

The people here are extremely friendly.

May God bless you all, I really appreciated making business with you. You really save my life. Thank you so much from the bottom of my heart.

Everything went well. I always have a good experience with your people and equipment. Thanks!

Lots of maskless employees! When I took my stuff out of storage there were STAINS on much of my stuff from a rusty pipe or tube thing resting on top of the mesh grid leaking down into the storage locker. Also, it is utterly ridiculous that you do not prorate for the month if a locker is emptied out early and that you make people be there in person to end the contract. It is possible to e-sign a document.

Service is very good and employees very nice i think nothing have to change. Thanks

Great

Courteous and professional sfaff

Front desk should make it clear what time truck is do back on premises. Billing for an extra day because truck is late. What happened to a late fee. People are struggling during this pandemic and you dont care.

Service was quick , in & out, returning van was quick

Everything was good.

The man who received and inspected the van was so friendly and we even had a few laughs.

No, improvement necessary - Kathy our customer representative went over and above and made the rental experience a delight. Thank you

Please tell us (Customers) exactly were is the drop box for the key. Thank you!

Our experience was great, will definitely recommend to other people. Thanks

U-Haul??? More like U-da-best!

I paid for 24 hr rental. and I was giving only 8 hrs. and the truck had a bad engine.

Thankfully next time we move we will never have to use your service again because we will be provided movers. This truck not only leaked and got our equipment wet but the fact that you bind equipment that your staff was too lazy to remove prior to our rental for extra charges is ridiculous. I get it, business is business, but try putting your customer first.

All of the associates I spoke to were excellent and provided awesome customer service despite having several issues with my reservation.

Very good service

Fees are very expensive from the lock to materials and lock replacement. I was left with 10 days. My bill is 11/08/2020. I did not any money back for the STORAGE. I CLOSE THE STORAGE ON 10/31/2020. SO THANK YOU FOR BEING GREAT TO THE COSTUMER.

After getting paperwork done, the staff member told us to go around the building and the keys would be there with the employee that would show me the Van, once I got there I showed him the paperwork and told him the lady said the keys would be here, he told me right away with an attitude the didn't have the keys for that Van, that the keys should be at the front desk... I was confused and didn't know if I should be going back to get the keys or he would go, eventually we all went back to the office and he grabbed the keys from the wall behind the desk of the lady who told us to go around the back. The guy gave us the keys and pointed in the general direction the van was located so we had to go and basically find the van from a few that were park around the same area. Besides the attitude and miscommunication between the employees, at least the truck was in like new condition and the return process was smooth.

I rented a hand truck and went to grab one. However the associate assured me it was already on the truck. When I arrived at the move location...there was no hand truck. Could only move the light stuff since we were moving from a 5 floor walk up. Had to keep the rental for one more day. The next morning I picked up the hand truck and had to move all of the heavy stuff by myself since all my man power was only available the night before. Because of this the move took longer than anticipated and was very labor intensive and stressful on my pregnant wife.

Staff was very helpful. Some confusion when I entered as to where the line formed which could be problematic during covid. This could be better.

This is directed to entore company...because you over booked your trucks , I had to delay my move by a day. You can't have a "reservation " if it's not an actual reservation. Your website says reservation guaranteed or $50. I made two reservations..both didn't work out because you over booked. Now I had to pay another month at my storage. I will be posting about this all over social media

The truck I drove had issues - not serious - but definitely not running smoothly.

My issue is that the quality of the unit was good and the service reps were always more than adequate. What did not like the constant change regarding the rising rental fee every few months -and then the new mangement the decreased the timeframe of the late payments toward auction since September 2019 did not ease my contentment at the time

The floors are very dirty. Very expensive for no reason and the workers were so unprofessional and unhelpful.

Alexa thank you very much

I stored for 4 years and all was good. Thank you.

The staff here are terrific. We were transferring from one unit to another on 9/26 and without even being asked, Carlos went off to find us a cart (there were none in the main area). He walked with us all the way to the kingsbridge side units multiple times, first to show us the available units, and later to make sure our card was working. The staff working behind the register were patient in explaining the invoice. We had an excellent experience.

The check in process to get the uhaul truck was quite long (40 mins). However, I was so happy with the move in process of my furniture. The staff went above and beyond to make sure we had all the dollies we needed, assisted immediately when all the parking by the loading station were taken by passenger cars, and even assisted unloading the truck. Teresa was especially helpful. Great customer service.

I had a minor billing problem once but it was quickly corrected. This is the first time I have used a storage company so I have nothing to compare it to. It's been four years which speaks for itself. I would and have recommended it to friends.

Well organized, clean place and nice staff.

Great costumer service

Everyone is very nice and the facility is always clean

Everyone was extremely helpful from the beginning to the end. I had no issues and would definitely rent a until again at that location if I need to in the future.

It took two hours to move in to my storage unit, because of mistakes from the uHaul team on site. I received an access card that did not work, and had to go back to their office to get an access code. Then went upstairs to see the unit, and it was locked, so I had to go back a second time to request it unlocked. It seems like the team was understaffed at the time, with only one person at the front desk.

Jerry thank you, and Nordialee great help

I rented out a storage unit a half an hour before the offices were closing. I rushed to return the van I had used from the same location. When I arrived at my unit with all my belongings is emptied from the truck, I found that the staff had not removed their lock. I called every number I could find and was left on hold. Finally we found someone that could help us, a worker closing out in the office. We explained the situation to her and she told us to come back tomorrow, knowing all our stuff was waiting outside the unit. An hour passes and we find someone else to help (Raymond from another location, very nice person), he calls the general manager and he sends the same woman who told us she couldn’t help, to open the lock. They didn’t apologize, and were laughing upon arrival.

Thank you Jerry for your help and Nordialee . Thumbs up

Surprisingly the storage area and truck was very clean and smelled clean. Customer service at trucking and storage was great...no fuss. Thanks!

Nordialee, was very helpful, thank you

Absolutely fantastic store, service, satisfaction and culture. Uhaul and Ustore-it on 230th Bronx NY is AMAZING. Jerry Butler runs a well oiled machine there FANTASTIC place.

Jerry and all the staff are the best Thanks for alll your help

Wish you well and Thank You

This is the worst place in history

There was always a problem with my unit. They kept saying that I owed money when I didn’t and put the red lock on my unit. The old manager was horrible and never available to speak with me. Overall, a huge disappointment.

The area I had was always hot. I let the manager know the first day aI moved in. Some areas were cool, but my area was not. It's a very old site and the floors were bumpy and made it difficult to roll the moving carts. The site was clean. The building was so large and only 2 elevators. Climate control was not the best.

The Managers have always been rude and inconsiderate My mom went there to handle my business for years because 8 am curreny oversees and starting with Dominic to the guy who is there now they are disrespectful

Costumer service and the manager are real professionals

Clean, well managed, friendly staff.

General Manager Jerry Butler was very understanding of my families needs and helpful in figuring out how to settle our account in light of the difficulties bought on by the current health crisis that is affecting millions of American families just like ours. We are very grateful for his compassion and for the opportunity he made available to us to settle our account satisfactorily. We commend him for his actions on our behalf, and would definitely recommend the facility to anyone in need of storage and moving services. Five stars all the way!

Jerry help me a lot

Thank you. You were there when I needed a place to store things for a friend. I did recommend you to another friend and she now has a storage unit there. She was particularly impressed by the area where one can leave furniture or other items for others to take.

There needs to be more people working. I was the second person in line when the location opened. I completed the online pre-check in. I had ordered supplies over 1 month in advance. Not only were my supplies not available (I ordered 6 furniture pads, there were only 3), half of them were missing from the order (TV box and mattress cover). I also had to wait in line for about 45 minutes before I could be seen. Next, I was given no instruction, or map as to where my storage unit was located. When I came in with a full truck 90 min later, I found out that my movers were unloading the truck at the wrong doc! We had to then request a different (more expensive) storage unit so we didn't have to pack back up only to unpack again. I then needed a refund for the furniture pads that were not given to me. This took over 30 min! The ONLY good thing about this experience were the movers I hired through you. I understand the the staff here was strapped for help ( while I was there I learned that one staff member was late, and another just left work without telling anyone.) You all need to hire more reliable people, and train them better in communication skills. I spent almost as much time in the office waiting as I had actually packing or unpacking my apartment.

It took too long to process. Although the staff was nice and accommodating, the whole process tonget the unit was way too long. Not to mention, I wasn't able to get thr card key to access my until. I have to return back to the office e another day to get the card key.

This is the best-run U-Haul I've never seen. The employees are professional and helpful. They treated me with respect and helped me when I had problems. All of this during the COVID-19 Pandemic. The employees at U-Haul Riverdale deserve a raise! They are the best!

👍🏻😎

For years this facility has provided outstanding services to the red rings community.

I will never recommend uhaul to anyone. Their service Overall is extremely poor and they’re thieves!

Ending my account communications taking too long to finalize end of service.

The staff was very professional and helpful. The storage area was clean and easy to navigate. The rest room was convenient and clean. I will highly recommend this U-Haul location.

I was thinking as I moved the remaining personal articles from the space, how appreciative I am to had chosen U-Haul Riverdale over the past 2 years. The staff has always responded to any inquiry with professionalism and respect. The unit fit my need up to the last day, and although the location is a tad off the beaten path - I didn’t mind. I enjoyed the security, which allowed me to trust my personal articles were safe. And, I really give Riverdale credit for maintaining a VERY clean facility; anytime I needed to use the restroom, I was confident based on experience that it was well kept. Thank you U-Haul Riverdale!

Over the last few years my overall experience with U-Haul Storage was excellent. This is a nice, clean and accessible facility. Thank you for the great service!

The service was very professional and good customer service

Great facility and personal

Employees are the best but: 1. It shouldn't be necessary to swipe out. 2. An employee has to direct traffic and keep both elevators moving.

Excellent services

I was with Uhaul for many tears. NEVER a complaint. Moving on was an issue of convenience. I will continue to use Uhaul for other storage needs.

I was very pleased with the service and staff at this facility. Special praise needs to go to Rosa who was always available to assist me.

Very convenient access, great security measures, nice space

The facility is very clean and well maintained. The staff are polite and helpful. If you need extra storage space, the cost is reasonable.

Execelent facility

The badly formed floor connecting the two buildings is seriously unacceptable. Multiple items fell off my cart while attempting to go between the rooms on the 6 th floor. Your staff is very good.

The staff at the front desk were extremely helpful and it was easy to move my belongings into the storage unit.

I received excellent customer service from Monique Anderson, also I was able to get a free month of storage fees based on my long-standing patronage,

Stephaney was very helpful

Rent their equipment return them in a timely manner. There is nothing for free no one month free storage .

Overall facility was always great. Never had a good experience with the staff always rude never helpful. Once was double charged and local leadership promised a refund. Never did it. Waste if my time.

The service I received at the desk from Maria was outstanding. However the climate control claims "like home" are not met. 6th floor was 60 F not 65 and I really worry about going to 85 degrees.

The staff is top notch . Always helpful and considerate. Excellent staff.

The staff is always helpful and accommodating. I really appreciated this. Thank you.

The workers were nice but pretended to be unable to upgrade unit size despite UHaul's promise to me. Long delay. I wasn't told I would need a circular lock. Old timers helpful. Pls train newbies.

wonderful customer service from Worker named Stephanie.

Was accessible to me when I needed it really appreciated the service and the friendly and helpfulness of the staff. Great work

The staff was very courteous and professional. The storage area is very well organized, clean and secure.

Very good for my 6 years and 4months.never have a problem.

The staff was helpful, friendly and knowledgeable. The $10 fee for 24 hour access was well worth it. The bathrooms were always clean and well stocked. The facility felt safe.

Amazing general manager. Good rapport among employees and collegial environment. Professional service all around. Very clean location. Highly recommend to anyone and will to all I know in the Bronx!

The staff was polite, punctual and offered great service.

Great customer service

Courteous, helpful staff. Customer friendly. Clean facility.

I don’t like the fact that I was charged the extra 5 dollars when I originally was paying 139 and it went to 144

Great service

If a client is one day past the move out threshold due to medical reasons, the client should not be charged. I do thank the male customer service rep that waived the late fees.

The years I used Uhaul ad my preferred storage facility, were great. My things were kept safe, and the stuff was always very helpful. My facility was Riverdale. You guys are truly a great staff.

The gentleman working the desk was very knowledgeable and quick and efficient in setting us up.

The customer service here sucks big time. I would never rent from U-Haul nor will I ever rent from these expensive incompetent lack of knowledge rude clowns.

Luis was knowledgeable, efficient and helpful. And Rosa was friendly and also knowledgable. I visited several storage places and because of the personal service I received at U-Haul I went there.

Very good service

The UHaul Self Storage Room completely met our needs. It had easy, safe and secure access 24/7. i would recommend UHaul Storage. Thanks and UHaul Truck Rental was also great. Easy Easy!

The lighting in front of my unit 4692 was not working for many days. The lack of illumination made my unit inaccessible. Luis Hernandez, the manager, was most unhelpful.

Some of the employees are unprofessional maintenance during the day with no notifications Lights not working Expensive

Their 24 hr access was extremely convenient for me and my family’s needs. Always well light and safe even at 3am. Will definitely used them for future needs. Professional, respectful and helpful staff

The young man at the front desk was courteous and helpful. However, I was quoted a different price on the phone and it was more money when I arrived at the U-Haul office.

It was easy and good. Which it had long evening hours, especially Sunday which is a big moving day

Really helpful guys on the front desk looked after me for hours, found me new storage units and coordinated with my movers

Closing procedure was not conducted correctly resulting in additional fees, multiple calls, and emails from U-haul that took 2 months for me to resolve.

Kind and courteous and no waiting!

There's a group of staff at this facility. Keep up the good work.

Exceptional facility! Every staff I met is client-focused & professionally appropriate. We credit General Manager Luis Hernandez. Durable excellence at this level is a resource to our neighborhood.

The staff was very attentive. They took time to answer all our questions and concerns. Stephanie, was a great help in assisting us find the right size storage room.

Paid for second lock to be removed And wasn’t removed. Stayed on site till 5AM trying to get access to my mattress with my kids. Had no where to sleep that night due to irresponsibilities of employee.

The strorage facility was clean and secure. There were always carts available to transport your items.

Supervisor at the Riverdale Bronx location is very unprofessional and does a very bad job running this place Uhaul needs to get people in that care about the customers and not just a freaking paycheck

Everyone is very helpful and kind. Especially Luis and his boss lady.

If I ever need storage again, will definitely not hesitate to use this place!

Rep, took care of all our problems.

The gentleman (Marvin) was very polite and he explained everything to me. I was accommodated with a small unit of my liking. Thank you!

Easy check in, friendly staff, clean

Hours could be later, but adequate for general use!

***

Please empower client-focused staff on site to learn mgmt skills. Great facility & manager. 1 specific example: Staff need to be able to re-stock swipe cards from client service area. Darrow gets it.

Great

Everyone was helpful and courteous.

All good but first assigned locker was out of alignment. Second was fine. Clerk was excellent.

good service overall

Everyone was so professional and easy to work with from beginning to end! Moving is not easy and I felt welll guided by every person on your team!

Staff great

Pretty good service

Safe, secure and well maintained!

My experience at U-HAUL wasn’t a great one. When I asked Marvin D. about the promotion with the first month being free, he showed no type of interest in explaining. He wasn’t helpful at all. Horrible.

Very clean facility with helpful staff. Ground floor storage was well-lit and I felt safe going there during the day. Nighttime access was a little challenging—another customer had to let me in.

Temperature is to warm in the storages and i am sure im not the only saying this but you all need to remove that concrete bump you csnt even push a cart over that withouth things falling and breaking

Good place to store things.

Love Ray!!!

Your service was great as always!! My only comment is to fix the metal portion of unit It was not level ( holes did not align to well) It was not easy to put the recommended lock Thank you

Very competent people

It's good

I received a U-box from the Riverdale Moving & Storage. Ray was the delivery driver. His customer service was excellent. He contacted me ahead of time and made a detailed plan for the delivery,

No comment

Staff is very accommodating, informative, and courteous. Facility is well maintained. Good experience.

no other comments needed

World Class Services

I was helped promptly and received friendly, excellent service and all of my questions were answered by your wonderful staff. Thank you!

Thank you very nice!! 😀

awesome service

Everything was good and easy

SAFE PLACE TO STORE PERSONAL ITEMS

Thanks

professional

Great place to put items away that don’t fit any ware in your house or apartment. Secured Clean Brite

I have used u-haul and cube smart facilities and I find u-haul much better in all respects including pricing, rules n regulations, convenience and customer service

Very helpful and friendly

Helpful

In the end, it's the staff that really makes a difference. Someone there to help and answer questions, someone there to work with you. Moves in and out can be really stressful. Thanks guys!

Fantastic, clean, friendly staff, secure, convenient location

The best thus far.

Very dishonest people. Charge money from your credit card unauthorized. After moving out on the last day of my rental they illegally and unauthorized debit one of the credit cards for $50

All was as needed,

Thanks to all the staff at Uhaul Riverdale for their courteous and knowledgeability.

Most of the staff was pleasant and very helpful including the maintenance people. My only complaint was when I misplaced my storage key and was told I needed a locksmith-otherwise great service.

I appreciate you all..

Excellent customer service.

I like storing my things in your storage place but it cost too much and I don’t have more than enough things to store. Thanks for the good facility and the safety of my things. Good job.

very helpful

If I was provided entry at 8:00 pm perhaps I would have provided a better review.

I had a room on the 5th floor , way , way, way in the back. I had to take someone with me every time I went to the facility. There are no cameras in the back. The cameras are only near the elevator

highly professional and helpful staff. keep up the good work.

This location was vwry clean and staff was very friendly. Thank you again tem uhaul!

Customer service needs improvement...I went to rent a van and the person on the register was on his personal cellphone and I had to wait And repeat my self because he wasn’t paying attention.

Quick, simple, and friendly

good phone customer service.... I am not yet in the space I reserved. More to follow

The representative was courteous, informative and knowledgeable.

Great experience.

Good

Thank you for the years that you protected my household items. Thank you for your services as well. Happy Holidays to all.

Karina was awesome...answered all my questions and was very professional. Facility is grade A++...so far getting this storage unit has been the easiest part of the moving process.

everything was great and they really bent over backwards to be responsive to any issues.

They just Stored and shipped my u box. I did not visit facility.

no problems

First time I brought my items to be stored there was a lock on the unit. No one was around to help. Had heavy furniture and boxes. Had to leave my items outside because I had more stuff to store

Everyone with whom I had contact could not have been more friendly & helpful. Location is 1 mile from my apartment, and super-convenient to the Deegan for my previous move. Five out of four stars...

You guys were great and professional

my first day of moving the key card was not programmed correctly i came in after the store had closed no one answered the phone listed for after hours contact i think someone should be round 24hrs.

Facility issues were addressed promptly.

Ray delivered my UBoxes to my apartment and he was incredibly helpful, responsive, and professional. He made a typically stressful situation very easy and seamless.

Very excellent

I greatly appreciate all that Dominick has done to help me with my questions and concerns over the last four years.

Great staff!!! The move went very well. Thank you.

I always get great service in this branch, nice and efficient people. Thanks!!!

good service

Wil definitely recommend. Great service

Excellent customer service. Convenient location.

Very good service.

I had over3 yrs renting & the fees are high. I was hospitalized numerous times and fees were still not waived. Money is all this business sees. Very sad. Not working w/clients in need.

Very friendly and eager to help You.Thank you

Your workers from the truck rental and the storage rentels and the storage offices are nasty very rude to costumers that's what I just move out can deal with all this attitudes treating people like 🗑

Prices are too high.

I did not use storage space. I had 2 u boxes. I can say confidently that without rays assistance and customer service I would have never returned as a customer.

This was a good experience for me. I rate this as an excellent storage facility.

I am pursuing a refund for my storage reservation. I closed it out one day after the original date of reserving and they are charging for a full month that I won’t and can’t use as I am moving west.

HAPPY

Thanks for your help all the time I am very thankful

It would be great if storage could open later on Sundays since most people utilize the weekend as a moving day!

My pod was supposed to be delivered by 10 am. The pod was not delivered until after 1:40 p.m. I ordered a moving company to come at 10:30 and they sat there and the pod never came so they had to leave

The only thing is your price are high. Thank you

I requested my Ubox to be available at 9am. UHaul didn’t have it ready until 2pm. Also, they bolted the door of the Ubox shut and never removed the bolt, so we couldn’t access it when it was delivered

The worst experience I have ever had with moving, storage, access to my goods, consideration of my time and 3rd party moving costs. They did not resolve issues or refund my extra costs they caused.

I have a bad memories not recommend

U-Box delivery driver was very uncooperative.

Thank you for your services.

Thank you!

The inability to prorate billing upon move out in this technical day & age is antiquated & ridiculous. Furthermore, a consumer rip off!

I did not actually visit the location, but Ray Bauer delivered my U-Boxes to my new home in the Bronx very smoothly. My only suggestion is to notify -Box customers quicker about delivery options upon

Friendly and professional staff. Easy access to facility. Clean and well maintained.

Forklift drivers, need to pay more attention to the customer time, they were on training and I waited almost an hour to be assisted.

Never had a problem

I used a large storage for more than a month. For the second month I had to pay for an entire month and only needed 10 days. That's not very fair. You could offer prorating plan for customers.

The only problem I had on the 6 floor there is no ac and it is extrelemy hot in the summer and extremey cold in winter.

Ray from the Ubox shipment department was extremely helpful and fantastic to work with.

Excelent services!!

Excellent service

Very efficient, helpful and friendly staff.

I like the people who works there, but the staff I feel always looking down on the people that have their stuff in storage. Never look down on people cause it might be you some day. Why so many fees?

got a call saying that I still owed a month but my due that was the 25th of April and I emptied my storage space and returned the card on the 24th of April I hope everything is situated thank youuu

Great storage facility, feels very secure. The elevators seemed to have problems pretty regularly, but other than that, move-in, storage, and move-out was all easy and smooth.

The best

It’s expensive and not all staff members are respectful

Excelente