I purchased a climate controlled unit and upon viewing, I noticed the building was very warm. Upwards of 90 degrees. I specifically told the guy showing the unit, manager Eric Bailey, that I needed a unit that was climate controlled due to my products that would melt and spoil in warm weather. Eric assured me that the air conditioner had been fixed that day and the building would soon cool down. I took him at his word and purchased the unit. A few hours later I returned and the building was warmer than before. It actually was hotter in the building than it was outside and it was mid 80s outside. I called the 280 Uhaul office and spoke with a girl there and she informed me that the air conditioner had been broken for 2.5 weeks and still wasn't fixed but should be fixed by tomorrow (today, Saturday). This means that Eric wasn't forthright about the building air working and sold me a unit under false pretenses. He wasn't honest about the conditions of my unit and I had to spend the rest of my day moving my items that would melt and spoil from that storage unit to another one at a different facility. This took up time I needed to do other things and now, I'm going to have to take off work again next week to move everything from that unit. This is a major inconvenience for me. I paid for a climate controlled unit and that's not what I got and I am requesting a full refund. I called Uhaul customer care and informed them of this issue. I was told that they are doing what they can to handle and that someone would contact me next week.
Erica G. | First ImpressionsSelf Storage Units in Birmingham, AL, 35243
U-Haul Moving & Storage en Mountainbrook
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- 4.0 es la calificación promedio de clientes
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Everything good as far as I know.
JOHN L. | First ImpressionsAll personnel were great, particularly Eric.
James Y. | First ImpressionsEveryone was amazing. I had to help my daughter move her apartment and Eric was friendly. Latwantha was very informative and friendly and I didn't get the other young lady's name who was there but she was extremely sweet and helpful. Everyone needs a formal recognition for their amazing attitude and work ethic.
KASHEKA C. | First ImpressionsOnly wine storage facility in Birmingham Alabama. I've waited 5 years for availability at this facility. You should consider adding more!
bill b. | First ImpressionsMy door would not stay open which was annoying.
SHERRI E. | Overall ExperienceThe experience was seamless. The person who helped me was professional, attentive, kind and could not have provided a better experience. I appreciated her help so much.
Amanda T. | First ImpressionsKelsey Henderson was amazing. 10/10 would recommend
Jeremy B. | First ImpressionsThank you!!!!
Kelly S. | Overall ExperienceLights were burnt out a lot of the time, the unit door wouldn’t stay open and the rate I was charged was not consistent each month.
Brandon M. | Overall Experience