Comentarios del cliente para U-Haul Moving & Storage of Mountainbrook
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Mountainbrook
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
Daryl A. en
Truck smelled
Janice L. en
Great experience. Would like to have it prorated since we turned the truck in at 8 hours instead of the 24 hour overnight.
Barbara C. en
Great location and easy to get around. Young lady helped us to maneuver around.
Karen D. en
Receptionist was very friendly.
Danny W. en
Took me 36 minutes to get the truck out of the parking lot, 2 other trucks were parked blocking the gate, only one person working and she was overwhelmed
WILL T. en
Dear Sir or Madam: U-Haul continued to charge me for a facility I had vacated.. This field does not leave enough space to explain the details. Call if you want to hear them. WHT 334-269-3100
NICHOLAS G. en
This was a quick turnaround for this particular truck. They personnel probably didn’t get a chance to check the truck. It wasn’t a big deal to me, I was just letting you know. I’ve rented from this location multiple times in the past and this is the only time I’ve received a dirty vehicle.
Robert L. en
waiting in the line 45 minutes, promise discount and not deliver promise. terrible service!!!!!!!! Robert
Kenneth R. en
Clerks up front had poor understanding of rental system. Had to provide my credit card and ID 3 separate times for them to process my rental. “System is being slow.” Attitude was just so-so. Place smelled like smoke :(
Jacob A. en
Van was not pulled around to location described on the app, employee was not very helpful in letting us thru the gate and back out, app was not working correctly and put us about 45 minutes behind because it took so long to pick up the van.
Robert T. en
Store manager is the absolute best! Always friendly and professional, very helpful!
Mallory M. en
I reserved ahead of time— I show up and there is some system issue with my reservation. I was able to get a truck anyway, which was a relief. The truck I did get had all sorts of damages and needed to be clean out. There was food, trash, leaves and crumbs all in the floor board. I reserved to have a dolly— the worker couldn’t find where they were, so I had to leave without one. I was reimbursed, which I appreciated. As far as professionalism: workers were pleasant but not very professional. Talking on personal phones to boyfriends, hair not washed in several days, and one worker I couldn’t even tell they worked there based off their attire.
James S. en
Great location and staff was very helpful
EDWIN B. en
Staff was extremely helpful and friendly.
STEPHEN N. en
The manager, Alisha, was very friendly and helpful!
Scott H. en
Lady who got my rental set up was very friendly and efficient. Thanks
Jill M. en
Super convenient. Super clean vehicle . Super great staff.
John D. en
Truck was clean and ready on time. The workers were nice to work with. The location is reasonable but not easy to get in and out of with regards to the traffic and the convenience store. But would use this location again.
SUSAN M. en
The current Manager is poor. Bathrooms are filthy, no soap, sometimes no TP. Lights out in hallways and unit. Cars parked everywhere limiting movement. Six years in that unit and I left due to her.
Carolyn H. en
Very nice storage facility
Brandon D. en
Alicia was very helpful and always a pleasure to work with. Great, clean location.
richard o. en
Agent was Very helpful
Brandon W. en
Great facility and lovely staff. Pricing is unfortunately not competitive. I moved to a larger unit for a lower price in a more convenient (significant less traffic) location.
FRIEDMAN Dazzio P. en
good storage facility
anita c. en
Thank You Da'Shandra for helping us.
Stephen A. en
Easy to set up.
Tim W. en
Great location, staff is very friendly and helpful.
John G. en
GREAT PLACE EASY ACCESS
AVERY D. en
I had the storage unit for more than 3 years. The staff changed over the years. I moved, but I kept the unit. Thank you.
STEVE s. en
Uhaul rep was very personable, courteous, and professional! She made the entire process a great experience!!!
carla m. en
The customer service representative in the office was great and outstanding. On the other hand, the representative on the phone that answers your phone did not know anything about the office.
yvonne f. en
Only thing It was an inconvenience to not have the truck I reserved available at 5:00 pm. However, Ashley stayed on point until another truck was located. The other location had additional issues
ANNA S. en
Amazing staff!! Especially Rodney... thanks guys.
DAVID P. en
Your employee was very attentive, friendly, and helpful not only to me but others as they came in the office.
Sequoia B. en
The staff was very kind and willing to assist however necessary. Thank you
KAY P. en
I was very upset when I learned that I was unable to receive any type of cost reduction even thought the uhaul was used to move my mother from her condemned apartment in Panama City due to hurricane.
lynda h. en
I had a problem with getting in a couple of times, a quick call and that was fixed. I do wish U-Haul prorated the month when leaving before contract date. Overall, I was very happy with my experience
Cassandra R. en
Very nice and professional
Raymond G. en
Manager very professional. Great employee. Need to keep her for sure.
COURTNEY E. en
The storage unit was well maintained and the equipment was in good working order as well as the elevators. My main concern was every time I went to the storage unit it seemed the a/c was not on.
Greg H. en
Good service but Slow service! Person behind desk had no help with a line of four people.
Wanda M. en
Shealyn, & Shaniqua ? (I forgot her name but she worked the Monday July 16th mid day shift) both were very helpful. Shealyn was very helpful back in May matching me up with the right vehicle.
amy s. en
Thank you!!
Richard S. en
Whoever does their accounting should be provided some additional training. It took months to straighten out their incorrect billing. Attempting to contact the site during this time was difficult.
Mary W. en
Many thanks🤗
James S h. en
Great