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Eric W.Customer Reviews for U-Haul Moving & Storage of Mountainbrook
Testimonials From Recent Customers
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Extraordinario servicio al cliente
John S.The cargo van was a great piece of equipment. No issues. Thank you
Mark P.One word and one word ONLY - HOLLY… the customer services, the friendliness, no other uhaul place can compare…. Her and her staff was totally Awesome!!
Marcus G.Customer Service is awesome 🤩 Thanks for Everything Holly!!
Thaddeus S.Great customer service!!!!
Derex R.Holly is an amazing asset at this location!
Cheryl H.I think it's pretty dumb you charge over half of the uhual up front and don't give the money back same day. Kinda screwed me over
Matthew H.The vehicle was clean and ready. The issue was with the mechanical aspects. It ran quite rough at highway speeds compared to other trucks I have rented or driven. The alignment was pretty terrible as well, and there was a horrible whistle, likely from failing door seals. I'm personally quite familiar with heavy equipment, and this definitely is not receiving the routine maintenance and checks it should.
Christopher R.I honestly had a great experience. There was confusion on the confirmation with some scheduling getting changed around, but I think that was on the customer service teams end of things. When I got in touch with Holly at the location she got everything sorted out and got me fixed up with what I wanted.
Joshua B.Everything was excellent, great customer service
JUDGE M.There was only one person working and he showed great customer services.
ladecdric W.Holly was so amazing and informative. She really made our transition from Kentucky to Alabama a breeze.
Joshua C. | First ImpressionsGeneral manger talks so fast it seems like she doesn’t care whether your experience is good or bad
Lavell W. | First ImpressionsHolley provided great service. A tribute to your business. Great experience for me
David P.Holly was great!!
Warren P.Holly at Uhaul us the best!!! I just wish that the computer system could keep the info so that I didn't have to re-do every time.
Dawn A.The lady at the counter(I didn't get her name) was great. She mad it very easy to pick up and return. I did get charged a $5 fee for furniture pads that we did not use. In fact, there were none to use if they were supposed to be in the truck .
John B.Loved it. I loved the guy who checked me out. Welcome to Alabama!!! He's from GA!! Go Dawgs lol. Would definitely come back. In need of a big storage unit
Jahnesha W.Have associates available when people come in. When I came back to this location, no one was there to assist even after I waited 15-20 minutes. If associates plan to step away, I believe that they should at least leave a note to notify customers that they would be out
Lacassy B.The girl who checked me out went above and beyond. I do feel like some miles should come with all the rentals.
ANGEL P.Danielle is rude and should NOT be able to work with the public. I was questioning her about additional charges that should not be charged and she rudely said, "it's just $20 fucking dollars!" As she walked away and slammed the door. Also, she called the police and the dispatcher told her, "just give a receipt as she requested." I am waiting for Birmingham PD to arrive because I don't mind speaking to them. First, 911 should have never been called because I was calm and never raised my voice nor had an attitude. 911 calls are for emergencies. Second, I want to escalate this to corporate. And, the store manager has yet to address my issue!
Latia F.Was a good experience.
WANDA M.After hours truck pickup went smoothly, A few issues with the app crashing but that's about it. Although the furniture pads and dolly I added weren't in the truck, but I was reimbursed for the both of them.
Ethan C.Holly was extremely professional and helpful throughout the whole moving and storage process - I would definitely recommend this location and will use their services again
Edward M. | Overall ExperienceEmployees are helpful and take pride in helping you and keeping facility clean and easy to use. Elevator in working order, a lot of carts available. Facility is well designed for ease of moving in and out.
Amy C. | First ImpressionsMs. Redwine was very helpful and efficient.
THOMAS M. | First ImpressionsHolley was amazing to deal with. Very helpful and attentive to our needs. Will recommend this location to anyone looking for storage. Thanks Holley!
ROBIN L. | First ImpressionsThe person working the desk was friendly and professional
Douglas C.The operator/cashier is very good.
Vinodbhai P.Staff was accommodating and helpful.
Sean M.I would have wanted written confirmation that my contract was over when I cancelled it.
Leslie P. | Overall ExperienceVery helpful, polite and knowledgeable.
Douglas N.Joicelyn handled my rental, and was friendly and competent.
Adrian V.Joicelyn was a pleasure to work with. She was thorough in her articulation and very personable. I would recommend this location. I pass several locations everyday. I chose this location based off availability of the size vehicle I needed. I'd come here on purpose in the future, if needed.
Greta I.Joicelyn was awesome! Great overall expereience. Would definitely use this location on 280 again. ¡Gracias!
Jonathan A.Everything went very smoothly and the staff was very professional. I will definitely use U-Haul again and thank you.
Steven T.Me. Redwine was a pleasure to work wit. She was very professional and quite helpful.
Shari D.Mrs. Redwine was extremely professional and helpful
Eric G.The self check-in was cumbersome. Next time I'll walk inside.
Weslyn P.We rent at least two U-Haul's a month to help with our food pantry ministry. I have rented from five different U-Haul pick up facilities and this one by far have the best service, hands down! The representative who helped us went above and beyond, was able to quickly get us checked in with the app was not working, and the equipment that we rented was cleaner than any one we ever had in our 17 months of renting them.
BRANDY W.My move out date was 9/5/21 not 10/27/21
CHRIS C. | Overall ExperienceThe auto pay for my storage unit kept getting deleted. Need to fix the site.
Brittany M. | Overall ExperienceBack gate doesn't ever work with key fob. I also had to call and get set back up on auto pay because I was taken off when the price increased but nobody told me it would do that. I also have to apparently come back in and sign a rent agreement on a unit I've been renting for 4 years which doesn't make sense to me.
Anna W. | First ImpressionsThis was the easiest fastest transaction I have ever experienced in renting a vehicle. Also the agent I first talked to would not give up until she found me a vehicle at the time I needed it. ¡Gracias!
JOANIE A.ND
Myron F.Excellent service! Thank you.
Raoul J.My service rep Jocelyn was awesome. She was a new trainee but was knowledgeable and professional.
Lashonia W.I had booked a U-Haul two times and neither one came across. I even showed up for one for someone to tell me, we don't have your U-Haul available. I am so disappointed with the run around I received from both agent. I will NOT recommend U-Haul to no one especially from the experience I received. It was like a night mire. I had to book a U-Haul myself and that's when I got result. You should honor your request.
Mary F.A convenient and well run facility, except for one mix-up in billing.
RON D. | Overall ExperienceGeat Management Team! Great customer service!
GREGORY C. | First ImpressionsHolly is the BEST!!!
Dwight U.I ordered furniture pads and none were available. They didn't even offer to give me pads for free that were there for sale. Not very customer service oriented. No solution offered for not having furniture pads available. Only asked me if I would like to cancel the truck. Very disappointing.
SCOTT B.Too much play in the steering wheel of the rented vehicle and it rode very rough. Should assure that maintenance is performed on the vehicles. Must say that the customer service was very good!
WILLIAM J.The front counter lady was nice. But not knowledgeable about the sizes of storage units.
CHRISTOPHER C. | First ImpressionsFriendly staff member
Joseph C.They gave me a smaller unit than I reserved. The associate was not knowledgeable at all when i asked questions. The only thing she did that was helpful was get me another unit on top of my other one and no charge because of the mess up.
CHRISTOPHER C.They did a good job
William T.I reserved the unit well in advance and wanted inside, first floor, however we ended up getting an outside unit that was very dirty with an area in the corner that clearly leaked water...we told the staff and took pictures before we moved in, but they said they didn't have another option. At that point, there was nothing we could do since we had to move out and had a truck full of our stuff!! Then, when we moved out of the storage unit, our belongings were visibly filthy and there were bugs in the unit and in our stuff. We were not surprised, since the area that was wet when we moved our stuff in was never repaired, and was open for bugs to get in. Also, horrible customer service! Whenever i call, it rings forever, like 20-30 minutes, and eventually goes to the central UHaul number, not the actual location! If we can't get an inside, first floor unit next spring, we will not be renting from you again! We rented the year before (summer 2020) and had no problems. Our unit was an inside unit and very clean, no bugs. We were super disappointed this year!
Angie N. | Overall ExperienceYour customer service at this location was phenomenal! The agent even helped my husband's brother get assistance at another U-Haul location. Very impressed with the smooth and easy rental experience. Will DEFINITELY recommend to others and will use this location again when needed. A++
Paul G.Holly was amazing
Thomes S. | Overall ExperienceMinus ant nest I'm crack on our storage entry all good
Doyle C. | First ImpressionsSuper friendly lady, happy to help me rent a storage unit, first was too small so she helped me with another one. She also helped me change my truck drop off from another place.
Doyle C.Facility was understaffed. Had to return to the store two hours after I dropped the truck off to get my receipt
Mark L.Front Desk personnel not very friendly. Did not smile and was hard to understand. While proficient, she made me leave thinking I was inconveniencing her.
Jeffrey D.Best customer service at this Mountain Brook location. I used them twice on a week and they were very helpful!
Brian F.The gate would never open and the app didn't work. The app seemed pointless.
Chloe R.Always a good experience
Mark J.Great service, reservation on time as expected , easy pick up and drop off even after business hours
john B.None @ this time.
Elisha J.The day of my check out I went to the office and told them I needed to check out, the employee asked me my unit number and said she would contact me if there were any issues. The month goes by, didn't hear anything and all of a sudden I'm getting emails saying I'm late paying my storage. I'm sure she forgot or just didn't bother closing my unit out. After just moving this was not a stress I needed added on..
Shaina S. | Overall ExperienceGreat customer service!
Jacob R.Nothing other than having a second staff member
ALEC B.Holly was very helpful and pleasant to work with!
Melody D. | First ImpressionsHolly was extremely helpful and courteous
richard g. | First ImpressionsThe manager Holly was extremely knowledgeable helpful, kind and professional.
Eugene R. | First ImpressionsGreat experience
CHARLES C. | Overall ExperienceThe associate was kind and courteous.
Isaac L. | First ImpressionsIt's a nice, clean location. But nothing extra special about it. It's just your good ol average/standard storage unit
Andrew G. | Overall ExperienceTruck was clean and had a filly tank of gas! Helpful staff
Samuel F. | First ImpressionsHolly was amazing! So friendly snd helpful!
Meredith B. | First ImpressionsVery helpful to store my daughter's college stuff prior to her move to Birmingham. The facility was great and the staff was very helpful!
Jeff A. | Overall Experience:)
Mike P. | Overall ExperienceThe person who checked me in was very informative and friendly.
SHARITA G. | First ImpressionsMinor issue when I was checking out. They wanted to look at the empty unit after I had moved out, and when I notified them that we were out, they were too busy to look, but promised to look later and let me know via email if there were any issues. Imagine my surprise 4 days later when my C card got auto billed for the next month charges. They fixed it right away after I let them know, but if I hadn't caught it I'd been out another $190.00. Holly was super friendly and helpful.
Reed S. | Overall ExperienceI wanted to confirm that you know that I still have my things in my rented u haul is still Parked outside my Storage unit . I have had some issues with getting help in moving into storage. Hopefully depending on the weather I will have it empty and turned in to you soon. If that's any problem please contact me. 205-983-2717 Thank You, Donah Bigham
Donah B. | First Impressionsperfect for college students over the summer months!
Sarah N. | Overall ExperienceThe unit was smaller than promised due to an air conditioning unit in the ceiling. It was also very hard to get in touch with staff when I was having payment issues.
Grace H. | Overall ExperienceThe staff are friendly and professional
Fawzia L. | Overall ExperienceThe website said I was renting a 10 foot high unit, and it definitely was not 10 feet tall. It was more like 8 feet.
Grace H. | First ImpressionsMatthew G. provided great service and answered all of our questions without hesitation.
DAVID H. | First ImpressionsOther than a computer glitch at the return, it was a great experience.
janet n. | Overall ExperienceSharon, the manager, was the best!! Very helpful and willing to make pertinent suggestions. I will definitely recommend this facility!
Tamara H. | Overall ExperiencePrice increases sucks
Grant W. | Overall ExperienceTwila was extremely cordial, pleasant and very helpful
dean t. | First ImpressionsWe had a great experience there! The only reason we closed the unit was because our kids got the stored furniture they wanted and we contacted the rest.
JOE P. | Overall ExperienceVery knowledgeable and helpful
Joy B. | Overall ExperienceThe reservations seemed to have been mixed up. But, Sharon fixed everything so seamlessly and made this emotional move so much easier. Sharon was helpful and courteous.
Alexandra D. | First ImpressionsDear Sir or Madam: U-Haul continued to charge me for a facility I had vacated.. This field does not leave enough space to explain the details. Call if you want to hear them. WHT 334-269-3100
WILL T. | Overall ExperienceStaff was extremely helpful and friendly.
EDWIN B. | Overall ExperienceThe current Manager is poor. Bathrooms are filthy, no soap, sometimes no TP. Lights out in hallways and unit. Cars parked everywhere limiting movement. Six years in that unit and I left due to her.
SUSAN M. | Overall ExperienceVery nice storage facility
Carolyn H. | Overall ExperienceAlicia was very helpful and always a pleasure to work with. Great, clean location.
Brandon D. | Overall ExperienceAgent was Very helpful
richard o. | First ImpressionsGreat facility and lovely staff. Pricing is unfortunately not competitive. I moved to a larger unit for a lower price in a more convenient (significant less traffic) location.
Brandon W. | Overall Experiencegood storage facility
FRIEDMAN Dazzio P. | Overall ExperienceThank You Da'Shandra for helping us.
anita c. | First ImpressionsEasy to set up.
Stephen A. | First ImpressionsGreat location, staff is very friendly and helpful.
Tim W. | Overall ExperienceGREAT PLACE EASY ACCESS
John G. | Overall ExperienceI had the storage unit for more than 3 years. The staff changed over the years. I moved, but I kept the unit. Gracias.
AVERY D. | Overall ExperienceUhaul rep was very personable, courteous, and professional! She made the entire process a great experience!!!
STEVE s. | First ImpressionsThe customer service representative in the office was great and outstanding. On the other hand, the representative on the phone that answers your phone did not know anything about the office.
carla m. | First ImpressionsOnly thing It was an inconvenience to not have the truck I reserved available at 5:00 pm. However, Ashley stayed on point until another truck was located. The other location had additional issues
yvonne f. | Overall ExperienceAmazing staff!! Especially Rodney... thanks guys.
ANNA S. | Overall ExperienceYour employee was very attentive, friendly, and helpful not only to me but others as they came in the office.
DAVID P. | ReservaciónThe staff was very kind and willing to assist however necessary. Gracias
Sequoia B. | ReservaciónI was very upset when I learned that I was unable to receive any type of cost reduction even thought the uhaul was used to move my mother from her condemned apartment in Panama City due to hurricane.
KAY P. | ReservaciónI had a problem with getting in a couple of times, a quick call and that was fixed. I do wish U-Haul prorated the month when leaving before contract date. Overall, I was very happy with my experience
lynda h. | Overall ExperienceVery nice and professional
Cassandra R. | ReservaciónManager very professional. Great employee. Need to keep her for sure.
Raymond G. | ReservaciónThe storage unit was well maintained and the equipment was in good working order as well as the elevators. My main concern was every time I went to the storage unit it seemed the a/c was not on.
COURTNEY E. | Overall ExperienceGood service but Slow service! Person behind desk had no help with a line of four people.
Greg H. | ReservaciónShealyn, & Shaniqua ? (I forgot her name but she worked the Monday July 16th mid day shift) both were very helpful. Shealyn was very helpful back in May matching me up with the right vehicle.
Wanda M. | Overall ExperienceThank you!!
amy s. | Overall ExperienceWhoever does their accounting should be provided some additional training. It took months to straighten out their incorrect billing. Attempting to contact the site during this time was difficult.
Richard S. | Overall ExperienceMany thanks🤗
Mary W. | Overall ExperienceGreat
James S h. | Overall Experience