uhaul is a company that makes majority of its earnings off its extra fees, was quoted like 19 for my truck and was significantly more. i don't feel like uhaul is a brand represented by any kind of authenticity, my experience was really strange and so was the service. guy behind counter just trying way too hard to be friendly that it comes off bizarre, so many things needed of me that weren't told to me on the phone when i asked, just a nuisance. i wouldn't come here again, corporate entities kill the soul and uhaul is greedy to say the least. also please pay your workers more because they all look like they're crying for help
SAMANTHA E | First ImpressionsSelf Storage Units in Beaverton, OR, 97005
U-Haul Storage en Beaverton
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U-Haul Storage of SW Portland
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2380 NE Cornell Rd, Hillsboro, OR 97123 View Available Units7.1 miles from this location -
U-Haul Storage of Lake Oswego
7100 SW McEwan Rd, Tualatin, OR 97035 View Available Units7.8 miles from this location -
U-Haul Storage of Sherwood
13921 SW Tualatin-Sherwood Rd, Sherwood, OR 97140 View Available Units8.4 miles from this location
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There was an indication that after-hours access was available at UHaul locations but it seems that at Beaverton this was never the case during the time I had a storage unit there. It would have been really nice to be able to access my storage unit after hours. I hope that for future customers this feature can be restored at some point.
Christopher C | Overall ExperienceUsing the Online mobile app was difficult because of the communication issues. Setting wrong locations for drop off, and other small inconveniences that made my experience not so good! Resulting in costing me more money in the process due to the lack of communication. I will no longer be using U-haul in the future.
Trenton F | First ImpressionsFiling a compliant and refusing services
Jamie S | First ImpressionsThank you
RICK T | First ImpressionsI recently had a frustrating experience with this U-Haul location, particularly regarding access to my storage unit on a main aisle. Here are the issues I encountered: Parking Difficulties: Parking at this facility is incredibly challenging. There isn't enough customer parking up front, and on multiple occasions, I had to park three blocks away. This added considerable time to my trips and made the whole process much more stressful. Blocked Access to Unit: Accessing my storage unit often required exiting the facility and re-entering through the main store. This was because a U-Haul truck frequently blocked my unit, and I needed assistance to move it. I had to wait in line inside the store to get help, further delaying my plans. Unresponsive Employees: The employees at this location were generally unresponsive. On several occasions, I struggled to get the help I needed. This added to the frustration and length of each visit. Unresponsive Phone Line: Calling this location for assistance was not an option. The phone line always auto-forwarded to a call center, which was unable to address my immediate needs. This meant I had to physically drive to the facility, exit, and re-enter multiple times just to get help. Special Hours Access Confusion: The special hours access beyond 7 pm was not clearly communicated in the U-Haul app. I was unaware that I needed to pay extra for this service, which caused additional planning stress and limited my access. Inaccessible Exit Door: On my last few days of accessing the unit, the exit door was not clearly labeled as inaccessible due to fresh concrete being laid. There was no signage to indicate this, nor was it clear how to exit through the entrance, which is frequently trafficked by returning U-Haul trucks. This created a confusing and potentially hazardous situation. Overall, my experience with this U-Haul location was disappointing. The combination of difficult parking, obstructed access, unresponsive employees, unhelpful phone service, unclear special hours policies, and poorly managed exit routes made using this facility far more cumbersome than it should have been. I hope management can address these issues to improve the experience for future customers.
Morgan C | Overall ExperienceAt age 67, wished you still had old ways of renting with paper application. Not well versed in electronic age. Your staff was VERY helpful in guidance and actions to get me through process and they should be commended for their patience.
Russell S | First ImpressionsOnly issue I had was that I had to PAY with a credit card and you don’t take ApplePay where my credit cards are. I am disabled and don’t carry credit cards in general and those I do are in my mobile wallet using ApplePay
Tami R | First ImpressionsStaff is not very welcoming or look like they like their job. Customer service overall is not so great. The card readers sometimes don’t work. Other than that the storage place is nice.
Pablo S | Overall ExperienceI came to get a storage unit. When I arrived the guy working outside just stared at me as I looked for a place to park. He waited until I shut down, and was walking inside before he told me I had parked in the wrong spot and had to go move. He couldn't be bothered to walk over to me and direct me as I drove up. Only one person working the desk, less than ideal, lots of people waiting. After getting my storage unit, and being told explicitly "you must swipe in and out every time going through the gate" On my way out, That same outside worker had just opened the gate and told me to leave without swiping out. I said "The other guy, and that sign above your head both say I HAVE to swipe in and out every time" He rolled his eyes at me and walked away. Not sure if he was ignorant or malicious.
KEVIN T | First ImpressionsYou should not be parking trucks in front of units! Extremely inconvenient and made the move much harder.
CURTIS J | First Impressions