Customer Reviews for U-Haul Storage of Beaverton

16,758 reviews

14225 SW Tualatin Valley Hwy   Beaverton, OR 97005
(Just East of Murray blvd)

(503) 643-9539

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(503) 643-9539

14225 SW Tualatin Valley Hwy
Beaverton, OR 97005
(Just East of Murray blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Staff was very surly on pickup, like I was bothering them with my business. Trailer advertised as 4'x7' is no where close to 4' wide. I measured 39". How about being honest on your trailer sizes?

GREGORY LOREN E. 
Rating:
1.0

Quote customers the actual prices

PAYMON S. 
Rating:
5.0

Everyone was super nice and very patient... thank you!

RICHARD D B. 
Rating:
3.0

Making sure equipment is dry

Shawn F. 
Rating:
4.0

Easy in and out. That particular truck has some transmission issues it slips a bit but otherwise it was great

GEORGE B. 
Rating:
1.0

I drove the pickup truck for 17 miles, and got billed for 4 gallons of gas. Ridiculous, the truck gets 4 miles to the gallon??

JAMES W. 
Rating:
3.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Absolutely nothing! Everyone was sooo nice and helpful! Ive rented from this location in the past and continue to use them for these reasons! Truly exceptional!

Lorene M. 
Rating:
5.0

Your system has become more efficient and consumer friendly; less wait times to see a counter person, less processing time, quick return system: “keys in the door, we will email you your final billing and check out “. Improved relationship initial contact, (as I waited an individual picked me up and asked what I was waiting for them educated me on the check out policy allowing me to go on my way). Works better for me. Good management and sustainable customer service orientation. Good job.

WILLIAM MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

REX S. 
Rating:
5.0

I am disappointed. While you made everything quick and easy, you have completely eliminated the customer from the process. I did not know until later, until you emailed me, what you actually charged me. And their were mistakes. And they were all in your favor. Surprise! I expect they always are. I drove a little over 11 miles. 165692 when I departed, and a little over 165704 when I returned. The truck I drove only had mileage to the mile, not to the tenth of a mile, like my bill had. The last mile you charged me for was put on by your staff, not me. Pretty sure the gas gauge on the truck I drove had no markings to the 16th of a gallon, unlike my paperwork says. And, your website says to expect around 10 miles to the gallon for the truck I rented. And yet, you charged me for 2 gallons of gas, which means you over charged me 100%, or the truck I drove only got 5 miles to the gallon. Neither is appealing. Yes, I know these are tiny infractions, but if you are rounding up, always in favor of U-Haul, for every customer, you are making lots of unearned money. I was hoping to give you a great review, like the last one, I gave to Highline Custom Auto Tint, but you fell a bit short of acceptable. I look forward to hearing from you.

GREGORY SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

douglas S. 
Rating:
3.0

The location was very busy. When I drove in, I was very hastily and aggressively waived to go around the vehicle he was helping, with no further direction about what to do. After waiting for about 10 min, the same guy told me to go over near the exit. Very frustrated at this point, I said “where?”, returning the same curt tone I received from the man directing me. He told me to do the same thing as another person returning a trailer, who backed it into a spot near the exit. After jockeying around traffic trying to exit, I finally managed to back my trailer into a spot. The guy finally came over, said hello, and told me I did a good job, that he had already checked me in and sent me an email receipt. Had I rented trailers frequently, and knew the drill, it would have been fine. Since I do not, and already feel nervous about backing a trailer, I found this interaction fairly unpleasant. I do appreciate, however that this man showed up for work in a time when most businesses are short handed, and seemed to handle his job in an efficient manner. I just wish he would have taken another few seconds to offer more information and have a little better bedside manner. While I wouldn't highly recommend this location to a friend, I would probably tell them about my experience and cut my customer service person some slack because he was obviously extremely busy.

Holly B. 
Rating:
1.0

The person at the counter was rude to me and asked that I stand outside in the rain simply because I don't wear masks. And the lot attendant who hooked up my trailer to my vehicle questioned my wife the following day when she drop the trailer off as to why the trailer was hooked up the way it was and was extremely rude to my wife. She was unable to back it up exactly how he wanted it and he yelled at her and refused to help her until he was so frustrated with her inability to back it up my wife thank Tim I said have a nice day and he didn't even respond. Customer service is dead at this location

CHRISTOPHER M. 
Rating:
5.0

My only peeve is that I couldn't get the van back by 5 (it was 6pm), and I was still charged a full day. It's really not fair to your customers. Sometimes we shell out alot of money to move. Other than that, the van drove great.

LISA ANNE C. 
Rating:
3.0

Got charged an additional $25 but have no idea what it's for, no email explaining the charge. The truck was clean and returned with more gas in it than when I picked it up.

KARI H. 
Rating:
1.0

The representative that checked in our equipment did not make eye contact. All questions were answered with one word responses. Orders were given rather gruff in how to return equipment.

ALICIA W. 
Rating:
1.0

Mobile pickup is terrible to use, there was no skipping the line at this location to get our keys afterwards. Everything advertises 24/7 drop off but when we took the van at 6pm to drop it off, I was told by an employee that I had to do it before closing.

Ashly H. 
Rating:
2.0

Before I say anything I'd like to explain that my wife and I are both Latino and grew up in a Latino household. So we're fully aware of the culture. The Latino man who helped us was very rude, even by Latino culture standards. He gave my wife instructions to give to me (I was in the office looking for help), on where to park the trailer. We did so, and he ran over screaming at her “I told you to stick close to the White House, and did you so it? No you didn't did you?” So I did my best to fix it. We understand he must be a very busy guy, on a schedule, and it stinks to work on a Sunday. None of that is our fault. My wife and I both work in customer service, and have for the past 10+ years, and we would never talk down to a customer that way. Not once did either of us give him any reason to act so rudely. We won't be coming back to this location, because of this person.

Alan Q. 
Rating:
2.0

I arrived before this location opened to return a truck and car trailer. I attempted to talk to one of the truck cleaners ('Sabino'), who was very rude and confrontational. This 'Sabino' barked at me when I asked when the store opened, then because I moved the truck out of the street and parked in the pull-thru lane (the drop off lane was blocked with other returns and the employee had not bothered to clear this path, he also barked at me as I took pictures of the truck to verify its condition, cleanliness, and gas gauge level, and again when I closed the driver door to walk past it. He then loudly and in an accusatory manner attempted to claim that I was short 12 moving blankets and that I owed $7+ each for them. I went to the back of the truck and climbed onto the back step to count the blankets. This employee, who saw me climb up to count the blankets, then went to the cab, put it in drive and drove across the parking lot with me hanging off the back of the truck. This employee is a major detriment to the U-Haul brand if they are allowed to interact with customers. As a life long satisfied customer of U-Haul, I do not expect to get treated like that by an employee of U-Haul, even if they are tired of stupid questions from us. All the other U Haul employees have always been very friendly and helpful at every other facility I have ever visited. I was very angered and disappointed by this experience at the end of what was already a very fatiguing experience due to the poor mechanical condition of the trucks steering/suspension.

KERRY ALVIN S. 
Rating:
5.0

Customer service was exceptional start to finish.

PAIGE U. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

andrew L. 
Rating:
5.0

Do not require customers to photo and upload their driver's license. This is a severe security risk. It is one thing to enter a customer's name and driver's license number. But when you have a photo of our signatures and pictures, you expose both the customers and your company to a severe security risk. Identify theft is hard to stop. When your company puts ID information online, you drastically increase your network to be hacked. Getting into your network and downloading hundreds of thousands of photo ID's would be a big target for thieves. Please stop this practice ASAP !

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

JOSH N. 
Rating:
5.0

Truck was ready as requested, worked great, perfect for the job. Drop off was very painless.

HAL E B. 
Rating:
1.0

Lady at front was not friendly. Very unprofessional and will avoid this location next time we need to rent . The gentleman who received the truck outside was just as unpleasant.

Alisha M. 
Rating:
4.0

Customer did not leave a comment.

Elliot L. 
Rating:
4.0

Customer did not leave a comment.

THOMAS EUGENE H. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED H. 
Rating:
4.0

Customer did not leave a comment.

STEVEN ROGER H. 
Rating:
3.0

I was mis-directed to location on the other side of town only to find out that my equipment was at a location just down the street from my house and had to drive back there to get my equipment.

david N. 
Rating:
5.0

They helped me awesome

IQBAL M. 
Rating:
5.0

Keep up the good work I definitely rent again very soon👍

ZORAN MILOSLAV G. 
Rating:
1.0

I have been charged $25 for a cleaning fee. I didn't leave a dirty vehicle upon returning it. Why am I getting charged for this?. Terrible experience.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Sheng xiong K. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
2.0

People were rude and van was dirty.

Karie A. 
Rating:
4.0

Understaffed. I had to wait about 15-20 minutes between front desk and yard help.

STEPHEN R. 
Rating:
5.0

Customer did not leave a comment.

CHRIS K. 
Rating:
5.0

Customer did not leave a comment.

JAMES MICHAEL H. 
Rating:
5.0

No problems. Truck was clean and trouble free. Drop off is quick and efficient.

Bruce P. 
Rating:
1.0

Truck was not available at chosen location. Was not notified and had to drive to another location. Manager was not very helpful and rude.

SEAN T. 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
1.0

Very condescending employees, they gave a truck that was undefiled from what the contract said. I over filled it when I returned it and didn't offered a form of refund. Parked my vehicle outside their lot and they parked a u haul truck touching my bumper, when I told em about it they acted like it was fault. They were lucky my car was not damaged

RICARDO C. 
Rating:
3.0

My truck wasn't ready when I scheduled it and they left blankets in the truck that I did not order.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

SHARON W. 
Rating:
3.0

Customer did not leave a comment.

Gregory B. 
Rating:
1.0

My husband went to this location and was told there were not trailers available after 20 minutes of waiting. I then was able to quickly reserve a trailer at the same location online and he went to pick it up and was again treated rudely by the same employee.

RIGOBERTO H. 
Rating:
4.0

Customer did not leave a comment.

THEODORE MATHEW S. 
Rating:
5.0

Customer did not leave a comment.

KENICHI Y. 
Rating:
3.0

We would have liked bit warmer customer service. Everyone was pretty cold we interacted with. Things were taken care of but we felt like a nuisance the entire time we were there.

Philip B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Drop off of the tow dolly was quick and easy. In and out in less than ten minutes! Thank you for making the experience quick, simple and painless!

Ralph M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN V. 
Rating:
4.0

Your invoice is hard to understand. Nowhere in the invoice shows $19 per day as listed on your website or printed on your vans and trucks. Per mile charge is different.

Na K. 
Rating:
4.0

Customer did not leave a comment.

Kahlon G. 
Rating:
5.0

Customer did not leave a comment.

Ivan M. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL B. 
Rating:
5.0

Customer did not leave a comment.

JAMILAH T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Keep up the good work your team is doing.

Rob G. 
Rating:
4.0

Customer did not leave a comment.

Kari R. 
Rating:
5.0

Excellent visit today

Shawn W. 
Rating:
5.0

I've had good experiences here several times, and appreciate the helpfulness of the staff.

Justin W. 
Rating:
3.0

The truck had a slow leak in one of the tires. We had to make multiple stops every 75 to 100 miles to put additional air into the tire to keep the pressure up. When I returned the truck and told them there was no consideration for the extra time and effort it caused me on my trip. As a matter of fact they didn't even say we are sorry you had that experience they just went on with the inspection.

STEFFY R. 
Rating:
3.0

Give clearer directions on site to front office, visible from cars

Liam H. 
Rating:
2.0

Better customer service

JAMES A. 
Rating:
4.0

My only complaint was the drivers seat seemed like the left side of the seat was not level with the right side. Like maybe the spring was damaged. However it wasn't bad enough to cause an issue, just thought you might want to know.

SANDRA M. 
Rating:
4.0

The text to send my driver's license didn't work. It still didn't work once I was at Uhaul. That should be fixed. Other than that, everything went well.

RUE E. 
Rating:
3.0

over charge for fuel by brandon sprague

Marcel I. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA E. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED A. 
Rating:
1.0

• Didn't have the units we reserved. • Manually deleted the promotional prices we'd reserved. Seriously!! • Would not make a deal to make up for the reservation that was messed up. • Couldn't care less if we went to a competitor. • Wasted our money and time. • SLOW, sloppy and unprofessional.

Shawn B.  |  First Impressions 
Rating:
1.0

Reservations mean nothing and the customer service was some of the poorest we've ever experienced at any business. Ahead of our out-of-state move, we made a reservation at this location for two large storage units. We received email notification that those units had been reserved for us. However, when we arrived at this location to sign documents and unload our two enormous moving trucks - with a moving crew we were paying for - we were met with a rude awakening. The guy at the counter was overly chatty and slow as molasses. It took him half an hour to get to the part where he let us know they only had one large unit available for us, despite our reservation for two. We were dumbfounded. Instead of finding a reasonable solution, the counter person told us that making a reservation online doesn't actually mean they have anything available. Not an acceptable answer when we've traveled multiple states and have been counting on the product we reserved with the confirmation we'd received. When a manager was finally brought over to review the situation he confirmed that they did not have the two units we reserved, only one. Furthermore, he adjusted our price to remove, yes REMOVE, promotional discounts that we had received online. When asked if they could make a deal for multiple smaller units to make up for the lack of unit that was reserved, we were told that was not possible. We would have to pay full price for each and every unit, with no promotions provided. This all happened while the manager and employee knew I was on the phone with their competitor, who is literally a mile and a half straight down the same road, to check on availability of the same sized units we had reserved through U-Haul. Rather than make any effort to keep our business or pretend they cared about our time, money or the predicament we'd been put in, they nonchalantly as if we "just want to cancel." This location did not deliver on any level of professionalism. Moreover, this whole process wasted our time and money with the moving crew we'd employed, who stood idle while the U-Haul team pecked at the computer keys and stared blankly at the screen and whom we had to pay for the wasted time at U-Haul and the drive to the new location. Terrible experience.

Shawn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TREVOR H. 
Rating:
5.0

Customer did not leave a comment.

JORGE B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Blake J. 
Rating:
5.0

Getting the truck was fast at the counter. I especially like the app for checking damage before leaving.

SHAWN ETHAN V. 
Rating:
5.0

I work for Lexus here in Beaverton and understand our level of customer is very high. Your customer service agent needs a lesson in how to treat people. I've used your facility at least 7 times in the past few years. I will never use Uhaul again…the guy ruined my experience and should honestly find a new career. Hopefully he's the owner, he sure acts that way. Never again

Don P. 
Rating:
5.0

Customer did not leave a comment.

BARBARA JO M. 
Rating:
4.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
2.0

Customer did not leave a comment.

kayla L. 
Rating:
5.0

Excellent customer service and very knowledgeable and friendly employees. Truck was ready when we arrived and very easy return policy. Will definitely Recommend this location to anybody who needs rental services.

Joan H. 
Rating:
3.0

Customer did not leave a comment.

michelle R. 
Rating:
2.0

Customer did not leave a comment.

ELEANOR JOAN H. 
Rating:
5.0

Customer did not leave a comment.

Stella D. 
Rating:
5.0

Customer did not leave a comment.

ROWSHAN J. 
Rating:
5.0

Customer did not leave a comment.

Lynn L. 
Rating:
5.0

Excellent service. Agent was a wonderful help. Thanks. .

Shirley R. 
Rating:
4.0

How they tried to charge me an after hours fee when I turned it in prior to them closing they did give me the money back when I went in and talk to them about it

JAMES A. 
Rating:
3.0

The attendant was gruff, and accusatory about the prior damage to the vehicle (I used the uhaul photo app to show that it was in that condition when I received it). Additionally, the "fuel estimation" on the contract was WAY off. I ended up putting in way more fuel than i needed to. Probably cost me an additional $20+. I suggest you ballpark your fuel estimate lower than uhaul does at the tank, and just add more if it's not enough.

ANDREW F. 
Rating:
5.0

Outside personnel can be a little more courteous and patient with the customer.

Roberto R. 
Rating:
5.0

Customer did not leave a comment.

erick T. 
Rating:
2.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

The woman with the huge eyelashes at the counter presented me with the absolute WORST customer service I've ever experienced anywhere. Despicably hilarious and will never come back here again.

tatyana M. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
4.0

Easy drop off. Kind staff. I've used this location many times and am always glad I did.

CORDELIA JAE GIL C. 
Rating:
5.0

Steve and on site staff are excellent to work with.

JIM D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kellee D.  |  Overall Experience 
Rating:
4.0

Everything was great over all. The only recommendation I would make is having a light inside units.

Mark B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris P.  |  Overall Experience 
Rating:
5.0

Employees at location nice and helpful,

Carlos D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lillian D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Orlando G.  |  Overall Experience 
Rating:
5.0

We rented a climate-controlled unit here for several years and encountered no problems. Staff was helpful, and automated check-in/check-out worked well. We have only one minor complaint: some trash (coffee cups) accumulated near our unit (which was right next to one of the doors). We disposed of it ourselves, but this seems like something the staff should be checking on.

charlotte d.  |  Overall Experience 
Rating:
1.0

Do not store your belongings here. There is a very rude employee that drives at very fast speeds through there with large uhaul trucks and honks at anyone parked there even though there are no parking spots he expects you to get out of his way. Hes going to run someone over! He was alsorude to me in the store parking lot in front and forced me to park at a private business across the street that clearly has signs that say "No parking violators will be towed". I also waited in line in the store for about an hour just to check in only to have the guy that was helping me start helping someone else before he handed me the keys. He then told me to wait. I waited for him to finish. Meanwhile the everyone else that was behind me in line was helped by the next available employee. Then they promised to waive a day off the truck rental for breakdown but didn't and did not put any notes so customer service is refusing to adjust the bill stating that there isn't any notes. How is that my fault? On top of all this the truck was not ready and we spent an hour and half on hold trying to locate one then had to drive another hour and half to go pick it up. They were supposed to call the day before to let us know all this but they didn't. I will never use uhaul again.

Hollie L.  |  Overall Experience 
Rating:
5.0

Everything you would expect from a U-Haul facility, clean, simple, secure, safe feeling, no problems at all.

Jeremiah J.  |  First Impressions 
Rating:
5.0

Staff was exceptional; process was quick and easy.

Cody M.  |  First Impressions 
Rating:
5.0

The staff was so friendly and made everything so easy even when they had a line of customers needing assistance as they were understaffed for the business needs of the day.

Allison C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ray c.  |  First Impressions 
Rating:
5.0

The process was easy and the online system was user friendly.

Ruben L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy B.  |  First Impressions 
Rating:
5.0

The owner Bob was very helpful. We had a very rough move from Phoenix with equipment issues and changes that no one could control. I was very upset at the situation and was rude to say the least. Bob worked with me and calmed my concerns. I am thankful he took the time to help me even though he was dealing with several other issues himself. Thank you for the understanding and I will be using his location for any of my upcoming rental needs.

Brian F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bruce m.  |  First Impressions 
Rating:
5.0

Always busy, so allow plenty of time to check in.

Sandy C.  |  First Impressions 
Rating:
1.0

I dropped a rental truck at this location as well as renting a storage unit. The process with the storage unit went well and there were no issues. I however have an issue with the rental return. I picked up a 15 foot truck in Medford Oregon on Saturday June 27th. When I picked up the truck it was very low on gas and I asked the attendance what is the process for fueling. I was told to return the truck with the same amount of gas as when I picked it up. I returned the truck with the exact amount of gas to the Beaverton location but then last night got a bill for $54 in fuel charges. I called the store and was told they will look into it. I am not sure why I was charged for fuel when I returned it exactly the same amount of fuel as I picked it up with. I think this is taking advantage of customers and a sneaky way to get some additional money from the customer. I will certainly dispute this charge if a credit is not give to my account. This is no way to treat a customer.

Abbas H.  |  First Impressions 
Rating:
5.0

My experience here at the Beaverton Uhaul was quick, easy and as expected.

Brock K.  |  First Impressions 
No reviews have been submitted for this location.

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