Process was simple and easy.
Ressa P. | Online Move InSelf Storage Units in Aurora, CO, 80012
U-Haul Moving & Storage at South Havana
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Storage Customer Reviews
- 4.0 Average Customer Rating
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The service was impeccable from A to Z.
Michael H. | First ImpressionsThe entrance to the facility is basically in an alley behind several buildings, making it uncomfortable due to the area and vagrants asking for money in exchange for “helping.” We noticed a couple of them piggy backing into the facility after customers used a code to open the entrance, when gaining access to the building. We came during the day and it did not feel safe, which I could only imagine it would feel even less safe after dark. We were stuck on the after unloading our first load into our unit on the second floor. Presumably, “another customer had not closed the door on the 3rd floor after exiting the freight elevator.” We paged the helpdesk and were told they would be right over… we could hear other customers on the first floor getting frustrated and yelling up the elevator shaft for someone to close the door so they could also use the elevator. After 15+ minutes, we finally heard the office tenant yell up to “take the emergency exit to get out.” Once we got outside, the tenant stated she could not gain access from the outside because her co-worker had taken the key with them when they left. She also said that they had been having issues with the elevator not working properly for “a while now..” We got stuck the second trip up to our unit and had another person on the first floor check the elevator door, to find out it was closed, but not sending the elevator up. They opened and shut the elevator again, and immediately it sent the elevator up. This is a frustrating and inconvenient flaw or operational issue that wastes a great deal of time and patience during an already unpleasant chore.. moving.. it would be helpful if there was a stairwell inside of the building to gain access between floors in these elevator door sensitivity instances. We were eventually able to finish our move in and monitored the elevator doors very closely.. moving as quickly as possible to avoid having to close them between moves.. we were lucky it wasn’t a very busy time and no one was inconvenienced by us holding up the elevator between trips.
Shawn M. | Online Move InThe staff can be difficult to work with at times but business was conducted expedient & dutiful.
DWAYNE W. | Overall ExperienceThe best U-haul place that I've ever been to. Excellent service, excellent people.
John M. | First ImpressionsWe thought we would receive some money back from storage since we paid ahead of time for unit, moved out early but guess not...thank you anyways.
Otelia M. | Overall ExperienceI am delighted with my experiences yesterday, Sunday, 2-18-2024...I had the good fortune to be helped by General Manager Jasmine Gardner. She was suberbly competent, quick, and totally well-versed in the business. I just rented a storage room, and a van for a day's move. I thought I would need it longer, but got the moving done in just one day. Early return? No problem. From what I have seen, this facility is a first-rate operation.
thomas l. | First ImpressionsThey were friendly and very accurate when asked information or needed something handled I love the location. It was easy to access and it was a very clean environment. Thank you guys!
Marilyn B. | Overall ExperienceCant answer all questions i have not been to facilities yet
Lorinda S. | Online Move InJasmine is Awesome!!!!!!!
ALVIN W. | First Impressions