Customer Reviews for U-Haul Moving & Storage at South Havana

Rating:

3.0

For the first 3 weeks that I moved my items in. I had a lot of cockroach problems! I was frustrated but U-haul and the staff did address the situation vigorously and treated my unit 4 times a week for 3 weeks. I was happy that they took my situation seriously but very unhappy that I had a problem with cockroaches for nearly a month. The staff and management was very accommodating, however, and took my frustration seriously and assured me It was being addressed. It was being addressed and by the time I moved out one year and one month later, I no longer had any issues with cockroaches.

Rating:

1.0

Do not rent vans with damaged tires. Low pressure warning dismissed by employee as bad sensor. Screw in the tire caused hours of lost time inflating tires many times over 3 days.

Rating:

1.0

Checked in got insurance. Went to bldg. Elevator not working, someone left door open. Went to office, had to wait in line 20 minutes to tell employee. Was told to beat on door. Went to bldg to beat on door. Beat on door for 20 minutes. Wait in line for 20 minutes, Told employee still not working. Employee sent new employee to beat on door. 20 minutes later office employee walked by and commented are u still waiting and walked away. We continued to beat on door Meanwhile other storage customers went in and out saying this happens all the time. Finally the crack head living on 2nd floor closed doors. While I put my objects in storage I left doors open until another customer came and promised he would be sure to close doors. Well he didn't. I was yelling out of 3 rd story windows To get someone to close doors. Never ever will I close doors to allow use by anyone while I'm at facility. In stead of me contacting you about my dispute, you can contact me and. Convince me not to shoot your company down by every chance I get.

Rating:

5.0

Chapelle was amazing and very helpful! Great employee!!

Rating:

2.0

Not be so rude to me just because I was on time or a little late. It's not like you aren't going to charge me plenty or penalty fees anyway and if I was trying to steal your truck why would I be calling you or showing up to ask if I could use it for longer and paying quite a bit of money to do it. I appreciate all the staff but the manager was rude and patronizing. I would go out of my way to visit an alternative location in the future...

Rating:

4.0

We rented a Dolly but there wasn't one in the truck and we didn't get a refund

Rating:

5.0

Customer service employees go high on drugs and fill your rental contracts wrong

Rating:

1.0

They need to hire someone who likes their job! Very rude and unprofessional! Stay away from this olace

Rating:

3.0

Professional Personable Efficient staff

Rating:

2.0

I went in to rent a truck Monday at 1 some thing in the afternoon I wanted the truck until Tuesday afternoon I was told that I could keep the truck until 7:30p.m. Tuesday but I received a call Tuesday morning saying that I was late. That I would be charged a late fee because it was supposed to be back at 7:30 a.m. it was supposed to be that night I wanted it until Tuesday.

Rating:

3.0

The timing of the notifications didn't line up with when things were happening (at least on arrival for the delivery)--for example, I got a text notification about the box arriving the day after it had been dropped off (and had already been picked up).

Rating:

3.0

I would not recommend working with U-Haul. I ordered a U-Box to have shipped from Alaska to the States. It was a great size and seemed a decent price. Watch out because U-Boxes go from one price one day to a drastically more expensive price the next. The U-Haul employees were nice at my local starting U-Haul. However, problems only started right away. First, the locks on my U-Box didn't even work right. So my U-Box door barely latched with all of my valuables inside. Then, I only had access to the box for a few days before it sat at my local center for about a month (but I wasn't allowed to access it). It just sat available until two days before it arrived in my contract. The U-Box ended up being six days late, with no communication on the location. I had to reach out to find out if it would be late. No one contacted me first. It is only a $ 50-a-day late fee, which ends up not compensating, especially if you have to get a hotel or mattress to accommodate not having your U-Box. Also, when contacting customer service, I was told conflicting information and could not be told where my U-Box was. Finally, it did show up. I packed everything in my U-Box, so all the goods arrived safely without damage. All I have to say is this caused an extreme headache. I feel like I lost extra money because of U-Haul when I could've used a different company. I wouldn't recommend the U-Box unless U-Haul does better. It was a great option up until everything that I experienced.

Rating:

5.0

I like this location

Rating:

1.0

Staff was in knowledgeable and extremely rude. Never in my life have I been yelled at for asking for keys. Also if an employee is on the phone with someone they should be holding a phone not sitting on speaker phone so the whole store can hear. After having my keys thrown to me and the unacceptably rude encounter I had with your employees this will be the last time myself or anyone I know uses this specific facility. You guys really need to work on your employee customer relationship because if I was running this location everyone I came in contact with expect the kid that took the keys from me during drop off would be fired.

Rating:

5.0

I was charged $64.00 at picking Saturday morning. And this amount has already been withdrawn from the acct. Drop off/email receipt says I was charged $40.00. Can someone please take care of the issue. And make sure no double billing and correct and or adjustment final bill.

Rating:

5.0

Windshield and mirrors damaged before pickup. But I still love this location. It's the one I always use. Good staff and I usually need the rental for several days and they always take care of me.

Rating:

2.0

They charge so much for 4:30hrs

Rating:

5.0

I ordered the wrong size unit and the lady at the desk was able to get me a larger one.

Rating:

5.0

Excellent experience in all phases and all places. Could not have gone more smoothly and EVERYONE was so helpful and friendly. Reasonable pricing as well...thank you!

Rating:

4.0

Still waiting for my receipt from yesterday but besides that it was a smooth process

Rating:

2.0

The Staff was helpful and nice, but the system was down. It took an very long time to pick up the rental, and it was time we did not have on that day.

Rating:

5.0

Las luces de cruce al principio no funcionaban después ya funcionaron bien

Rating:

4.0

The front door on the driver's side did not close properly. Needs to be adjusted. Had to SLAMtge door hard to get the proper seal. This is after driving on the highway and hearing the door whistle. Other than that, all was good.

Rating:

5.0

The staff was great but too busy to answer the phone through no fault of their own. Too busy but very attentive. Thank you

Rating:

5.0

Doing well

Rating:

1.0

Havana store is a no go! They do not check vehicles before renting out. Sub par service won't go back didn't have what I reserved so they put me in 10 footer with no a/c or working windows.

Rating:

5.0

Thank you very much live the customer service

Rating:

1.0

There were numerous of times I couldn’t get access to my storage due to the freight elevator being down the staff was very rude and dismissive about the situation. I am relieved that I no longer have to has service with this location it was a terrible and very frustrating experience

Rating:

1.0

They charged me $16.5 as fuel charge, I went back with pictures showing fuel level at pickup and drop off times . I drove the car for exactly 11 miles, I got $20 gas . When I showed them the pictures they said you will get your money back as refund. But the manager and the employee were not professional, they didn't gave any explanation or saying sorry for this “mistake “

Rating:

5.0

Staff did great managing the issues they were facing. One disgruntled customer threw Ted them, and Simone was stealing a trailer as well.

Rating:

3.0

Fuel gagge reading was inaccurate

Rating:

5.0

Overall everything was very satisfactory

Rating:

3.0

We rented a 26 ft truck in 100 degree weather and the ac did not work. It also didn't turn off so it just blew hot air at us for 2 days.

Rating:

4.0

While my first-time experience with U-Haul was pleasant, your MovingHelp entity that coordinates delivery service to final destination was frustrating. Besides long hold times on its website, no one answering telephone calls, chat only communication, and ill-advised solutions. In desperation, called the local delivery company to verify order and add unloading services to my U-Haul order. Otherwise, U-Haul costs (vs PODS high costs & no moving supplies or loading-unloading help) & online communication including ongoing progress notifications & receipts, made the moving experience from Colorado to California efficient. Would use U-Haul U-Box services again. Thank You

Rating:

4.0

You all lost my Uboxes. If I hadn't put an AirTag in them I'm not confident that you would have found them. The store's customer service was in competent putting and leaving me on hold for 30 minutes at a time. This delayed my move an extra two days. It was very frustrating because I was bounced around to different people too. On the phone with U-Haul for probably about 3 hours combined.

Rating:

5.0

I got texts and calls about setting up delivery times and what have you, but whenever I returned them I spent a lot of time on hold and had to get transferred more than once to speak with the right individual. It would have been much easier if it could have all been done via text messaging. Otherwise the service was excellent.

Rating:

5.0

The whole process was smooth

Rating:

1.0

The main issue is the clear lack of paying attention to detail- luckily Uhaul (the company) corrected the impending promissory note, but the experience altogether made me never want to return to this location. I requested a cargo van, and they didnt have one nor was I notified until I arrived at the location- I was upgraded to a 10' truck but I wasnt able to accomplish what I needed to bc the vehicles clearance. The truck itself had weather stripping come loose and a loose head light, the photo of the vehicle showed neither issue. All in all- save yourself the time and go somewhere else.

Rating:

5.0

The ladies there are amazing Chapelle, Donyai, Imani, and Jasmine made my experience with U-Haul great! From the trucks to the storage. They are a great team and all work so well under pressure. This store has been busy every time I have gone in and these ladies never showed customers the frustration they may have been feeling.. They were courteous, polite and amazing

Rating:

5.0

I've used this facility twice and both experiences were great. I'd recommend reserving a truck or renting a storage here.

Rating:

5.0

Staff was very friendly, I could tell they were very busy and understaffed and they still did a great job.

Rating:

1.0

Agents forgot to check me out properly and asked me to return to the location when the van was partially loaded. I said no. An agent named Chapelle told the person on the phone with me to report the van stolen. I believe I was on the phone with the GM who told Chapelle she understood why I was upset and that she could get my information over the phone. The estimate for my rental, also produced by Chapelle, did not match my original estimate. I did an in-town rental for $20 + the cost per mile. I was charged $89 + the cost per mile. When I returned my vehicle, Chapelle was who checked me in. I asked for a breakdown of the $89, which she did not provide. Her explanation of why it was $89 did not make sense and said it included tax, however tax is clearly called out as a separate line item. She flatly refused to discuss or breakdown the $89, which led to a dispute. During the dispute, a male customer nearby with none of the context entered my personal space aggressively and started to yell at me, repeating the same thing Chapelle had said and telling me I'd better calm the fuck down. Chapelle just smiled at this. This location is awful. The GM seemed good, Chapelle was terrible at her job and customer service. I am following up further for resolution. Do not go to this location unless you want to be treated poorly, overcharged, and threatened by other customers with the approval of the employees.

Rating:

5.0

These ladies were amazing Chapelle, Imani, Jasmine and Donyai. They made my move, U-Haul and storage rental much easier for me. That store was so busy and they all held it down and never lost their cool. They all treated the customers with respect and they are an amazing team♥️

Rating:

5.0

Jasmin and Imani went above and beyond helping me through my whole process of renting my storage unit.

Rating:

4.0

Great experience, the only thing that could be better is the minimum time frame it would take to ship and deliver.

Rating:

5.0

There was honestly nothing I feel like could've been better about my experience with this store. They were very professional, helpful and personable. 10/10 gonna recommend.

Rating:

2.0

Customer service skills need improvement

Rating:

5.0

Very good customer service👏👏👏

Rating:

5.0

I rented the truck until six I could not return in time because I could not unloadthe merchandise by myself. I called in to let them know. Then she told me she had the truck rented at ten o click at night. Which was not true. So she charged me an extra 23 dollars even though no one was there to work. I really want my money back

Rating:

5.0

The stuffs are very nice

Rating:

5.0

The staff here bc

Rating:

4.0

Great staff and customer service

Rating:

5.0

I wish I knew how long the check in process (mobile pickup) would take, since I wasn't able to leave until 30 min into my reservation time.

Rating:

5.0

It was east going and not stressful to pick-up as well as returning.

Rating:

5.0

Jasmine was very helpful and responsive. Her professional demeanor was excellent.

Rating:

3.0

I was charged 123 dollars for a 15 foot truck when it should have been 45 bucks. 6th and Havana location is very unprofessional I drove 10 miles in there truck and was charged for a half a tank of gas when the gas meter was already at a half a tank this location seems like a cash grab and will not recommend this location to anyone I know also jasmine gardener lied to me about getting my deposit back but instead charged me 77 dollars for going 10 miles.

Rating:

5.0

The equipment was clean.The only problem the cigarette smelling was terrible.

Rating:

1.0

This is a review for the Buckley store in Aurora, Colorado, not the Havana store: Terrible customer service, no respect for us, the customer, who had arranged for a 20 footer two weeks in advance for our move (not to mention not having the dolly I ordered), and was sent to the Havana facility for a 10 footer that was not helpful to us. The Buckley location, and specifically the manager of that location, was unprofessional and dismissive. We'll go with another vendor in the future. We've had good experiences with Penske and Budget before. I would like to have a phone call to talk more about this.

Rating:

5.0

Jasmine was very polite and knew her duties. Got real busy Saturday morning and she kept her cool. Got everyone out in a timely manner. Will use service again

Rating:

3.0

When I first got there at 9am. There was just 1 person working and a line of about 20 people. Definitely need more openers at this location especially at end of the month

Rating:

5.0

I've been a customer of UHaul for many years and I would recommend this Uhaul facility to anyone. The staff is knowledgeable and helpful and kind. Thank you for being there for us when we needed help. I wouldn't dream of going anywhere else. Again Thank you

Rating:

1.0

Wouldn’t go back if this was the last uhaul on earth.

Rating:

5.0

Hire More Staffffff!!!

Rating:

2.0

I got stuck in the second floor to many times to give this place a 5 star

Rating:

5.0

U haul has been around for many years and I'm so glad they are, you can't get a more trusting and secure place to store your things. Good Job

Rating:

5.0

Thank you! The entire process was stress-free and convenient!😃

Rating:

4.0

Thank you and will see you soon. Need truck and storage..again.

Rating:

3.0

I enjoyed the services I received from uhual , however I did not like the rate increase I kept receiving. That's why I gave the rate I gave

Rating:

4.0

General Manager of the facility I was renting from was amazing!!

Rating:

5.0

Great service great equipment cleaning equipment, and great customer service you guys are

Rating:

4.0

The service with this UHaul was great,the staff was always respectful an nice

Rating:

5.0

Everything was done very quickly and stuff is very professional and friendly. Meet all my needs at this location. Thank you very much 😊

Rating:

4.0

The overall experience was good service and great customer service.

Rating:

5.0

Jasmine is always good to work with

Rating:

1.0

Uhaul Aurora Colorado storage facility evaluation: Several Uhaul staff members were rude, unhelpful, and very unprofessional including the head manager of that particular Uhaul facility. But, the most disturbing aspect of the facility that I witnessed personally was how several Uhaul staff members including the store manager treated white and black customers differently. White customer’s were treated and talked to nice and pleasantly , whereas black customer’s, including myself were treated disparaging and lack of respect and with that being said, I’ll never recommend Uhaul for a storage facility. Matter of fact, I currently use life storage facility and &&&&& Uhaul Aurora Colorado storage facility evaluation: Several Uhaul staff members were rude, unhelpful, and very unprofessional including the head manager of that particular Uhaul facility. But, the most disturbing aspect of the facility that I witnessed personally was how several Uhaul staff members including the store manager treated white and black customers differently. White customer’s were treated and talked to nice and pleasantly , whereas black customer’s, including myself were treated disparaging and lack of respect and with that being said, I’ll never recommend Uhaul for a storage facility. Matter of fact, I currently use life storage facility and lock box storage facility in Council Bluffs, Iowa. Also, I’ll be spreading the word to all social media platforms, including tik-tok, Facebook, Instagram, twitter, etc.; regarding my horrible experience at your Uhaul facility!!! Yours Truly(Very Disgruntled Ex-Uhaul Customer); Feel free to contact me for further details: —-Ricky Gildon Cell phone number: 682-273-9682 Primary Email address: wpgubcd60@gmail.com Secondary Email address: fuzzyfubu@yahoo.com

Rating:

4.0

I would like to thank Miguel for working with me, trying to get the charges reversed because I had an unfortunate hospital stay...and even though I had to pay for the whole month unnecessarily, I appreciate him trying. That hospital stay cost me 6 days of work so I really didn't have extra money laying around. But all-in-all everything was good...

Rating:

3.0

The front doors were locked at 7:30 pm when I was moving things in. The lock that was supposed to be inside wasn't there.

Rating:

5.0

Great interaction with staff. Very kind, polite, and professional. Thank you.

Rating:

5.0

I love the new building plus the nice clerk gave me a storage unit near the elevator.

Rating:

4.0

They are helpful and provide good service. Move in equipment is provided and we appreciate it

Rating:

5.0

Jasmine was efficient and helpful.

Rating:

5.0

I love every one at the Havana n exposition they are always nice specially the very young black lady she wear eye glasses she is Always go out of her way to help me I love her I don’t like that new white general manager she should not be a general manager she use bad language all the time and with attitude

Rating:

1.0

When I notified the manager that this is not my storage unit she has not returned my emails or calls. Colorado state law requires you show a valid ID to rent a storage unit. Since I was 1500 miles away, it wasn't me but the manager has been of no help.

Rating:

4.0

Job well done….

Rating:

4.0

The facilities were kept neat and inviting. The staff was extremely helpful and friendly. I would definitely recommend and hope I am able to do business with you again soon!

Rating:

5.0

Very friendly staff

Rating:

5.0

The staff at this particular store have always been great they are diligent about making calls on units and making notes in accounts and i personally really appreciate it.

Rating:

5.0

Thank you for everything I'm happy with you service

Rating:

4.0

Everything worked out great. The staff was definitely kind and courteous and also professional. I appreciate you all. God Bless and Happy Holidays.

Rating:

4.0

Muchas gracias

Rating:

1.0

I was sent an email saying I had fifteen days from November third to pay my storage and the manager auctioned it off before the date started in the written correspondence. The business being done is inaccurately presented in such a way that is more than negligent, it is predatory. I am not at all pleased with my experience even before the end of our business together.

Rating:

1.0

Not good service, I really want it to cancel my service the next 3 hours that I got the room is not good now I'm just gonna wait for month an cancel to other places better an less money!!

Rating:

1.0

The staff didn't check out after dropping the truck... they didn't do there job correctly to charge more money.. still

Rating:

5.0

Staff although shorthanded were excellent!!!

Rating:

2.0

I had no issues with the cleanliness of the building or with the staff, but I had a handful of times I was unable to access my storage because the elevator wasn't working. The inside elevator doors would not stay open they would close on me while trying to come in and out and it would hit me on the head. There was also a few times that I would be at my storage unit and trying to call the elevator and was stuck on the second floor for over 10 minutes. There was also no bathroom on the second floor for my daughter who is potty training to use. During the summer there is no ac on the second floor so it got hot very quickly. And to be completely honest, using the smallest unit available it was way to expensive. I will not ever reccomend this uhaul storage to anybody, and will not ever come here again.

Rating:

1.0

THE PEOPLE AT THIS LOCATION ARE BEYOND RUDE!! AND THE GM IS EVEN WORSE!!! THEY DISCRIMINATED AGAINST MY FRIEND JUST BECAUSE SHE KNEW ME AND ALL I DID WAS MOVE OUT OF MY UNIT!!! SCREW THIS PLACE!!!!

Rating:

5.0

Good place, and safe , great customer service.

Rating:

5.0

They were friendly and nice service I like to use the uhaul storage when I have to move my properties .they are secured and hood services

Rating: