I have never walked in somewhere and been treated like a pariah. This man was rude and unprofessional. He was more worried about folding his clothes then inspecting the trailer. Then going to charge me a cleaning fee when the trailer was brought back in the same condition we got it. Then he has the audacity to call me and be rude again since he charged my card and it didn't work for him. Luckily I have protection on my account or I would have been charged an overdraft fee. Charges should be authorized by the card holder before they are charged. I will not be using uhaul anymore for this reason. I would never recommend this location to anyone.Nichole W.
Moving Truck Rental in Winooski, VT at Providence Investment Holdings LLC
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Winooski, VT 05404
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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- 3.0 Average Customer Rating
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We weren't told that the back needed to be swept out, just our trash removed. The truck we received looked the same as we dropped it off and we were told it was â€œdirtyâ€. They did allow me to sweep it myself rather than pay a $25 fee, but there were maybe 3 leaves in the back and items from previous moves, not ours. He told us when we sign the truck and leave that's what we are also agreeing to, but we were never told to look inside.Geoffrey S.
The agent was very rude. The location was difficult to maneuver, and the agent yelled at me for parking in the UHAUL parking lot, though the UHAUL truck needed to be parked in a different lot -- this information was not marked and not explained. This type of treatment, happening from my second experience with UHAUL, makes me not want to use UHAUL ever again, nor will I recommend UHAUL.TRAVISW A.
We didn't anyone to help us out. we just drop off the truck.Patricio M.
very helpfulJesel M.
Great experience. Nothing to improve.Sabina H.
I was routed to this location by the UHaul call center. The person at the location (without a mask!) refused to accept the truck, started shouting at me, and did not want to hear what I had to say. Extremely unpleasant experience! Then I see $45 of unnecessary fees - after hours?!? I dropped it off at 8:40am before my 8:45am scheduled return. Cleaning fee?! The inside and cabin were as clean as I had found it.KOUSTUBH P.
First truck was boxed in. Waited on hold on 3 different phones for more than 40 minutes each to speak with someone. She kindly had us move our pickup location, and due to the delay I had to extend my reservation a day.Hannah S.
We cleaned the open trailer and he charged us staying it was dirty, even though it wasn't. Also poor signage.Mark H.
Excellent customer service. Very professional and informative. There are no improvements required.Tina H.
the man refused to give me his name. He wasn't wearing a mask even though Vermont law required him to do so while inside and he leisurely put on his mask as I approached him. He refused to sign anything confirming i had returned the truck and he wouldn't let me come out with him during the inspection. He was rude and testy.Susan T.
Worse experience ever will never be getting a truck from them againMontell K.
This guy needs some customer service skills.Dallas B.
don't tell customers the truck yo ordered would be ready at the Noyes location to find that it wasn't there inconveniencing me and my ride to have to go to another location (Winooski). Also, inform people that supplies are only available at the Riverside Drive location so I had to travel to yet a third location to pick up boxes!! This experience cost me approximately two and a half additional hours!!! Not a good first experience with UHaul. Perhaps my last.Roger L.
The convenience of being able to pick up a truck on a Sunday afternoon was awesome. On the other hand, it was the only truck there. The employee acted as if he was letting me borrow his most prized possession. I don't know if he generally deals with idiots or not, given the location I would not be surprised. But this guy BERATED me before and after about the cleanliness of the truck, as if I gave him the indication I was a dirty person. We moved a new couch with it, still in the wrapping. Overall the service was handy but your boy could stand to learn a lesson or 10 in customer service.kyle W.
The man I spoke with on the phone at the location was borderline rude and lecturing. The truck served its purpose well.Marc N.
Best uhaul service in Vermont. Closest location to the interstate and plenty of parking. Dog friendly. This is the ideal uhaul experience. KudosRobert L.
Hard to locate.Nancy M.
Better sign for entrance.timothy R.
Make the online check in process clearer. I did not know I should submit my photos of my ID and headshot early.Lauren G.
Online check-in took a long time (hours) to send text messages with necessary codes, eventually had to go to counter to get keys. Codes arrived via text while I was already loading! This was NOT the fault of the location.MICHAEL I.
There was an issue with the U-Haul application on the tablet where the final acceptance button on the payment screen loaded partially off screen so we weren't unable to proceed past that point.Bryce Y.
The owner is very rude and I was disrespected by this man that ran it. I will never rent u-Haul again because of this experiencejohn M.
$19.95/day....what a joke! It cost me $61.85 for 5 hrs., 29 miles....truth in advertising might be a principal you look into!Joe R.
The person who rented me the U-haul was rude to me when I picked it up and dropped it off. When I dropped the truck off he told me he almost towed my car that was parked in his parking lot and said, â€œpeople normally park at Winooski school.â€ I asked him why he didn't mention this to me when I picked up the truck and he said â€œI don't know, you just walked in.â€ Parking spots were labeled for customer use, and as a customer buying a truck from this man I did not appreciate being treated that way. I dropped the truck off 4 hours earlier than I said, with a full tank of gas, truck empty, there was very minimal shreds of grass in the back, which he instructed us to sweep in front of him so we did not get a cleaning fee. Overall very dissatisfied with the customer service and how I was treated as a responsible U haul customer. I will never recommend or rent a truck from this location again.Chelsea B.