Comentarios del cliente para Providence Investment Holdings LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Providence Investment Holdings LLC

Grado total:

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john M. en

Grado:

The owner is very rude and I was disrespected by this man that ran it. I will never rent u-Haul again because of this experience

Elijah R. en

Grado:

El cliente no dejó un comentario.

Lydia J. en

Grado:

El cliente no dejó un comentario.

Joe R. en

Grado:

$19.95/day....what a joke! It cost me $61.85 for 5 hrs., 29 miles....truth in advertising might be a principal you look into!

Chelsea B. en

Grado:

The person who rented me the U-haul was rude to me when I picked it up and dropped it off. When I dropped the truck off he told me he almost towed my car that was parked in his parking lot and said, “people normally park at Winooski school.” I asked him why he didn’t mention this to me when I picked up the truck and he said “I don’t know, you just walked in.” Parking spots were labeled for customer use, and as a customer buying a truck from this man I did not appreciate being treated that way. I dropped the truck off 4 hours earlier than I said, with a full tank of gas, truck empty, there was very minimal shreds of grass in the back, which he instructed us to sweep in front of him so we did not get a cleaning fee. Overall very dissatisfied with the customer service and how I was treated as a responsible U haul customer. I will never recommend or rent a truck from this location again.

Kenneth L. en

Grado:

Train people about customer service and how to inform people with the correct information. Also let people know within 24 hours if something isn't right with the reservation's being made.

Tommy B. en

Grado:

The actual Uhaul was great. It was exactly what i needed. As for the guy that rented me the uhaul i cant say the same. He was a complete jerk to me, treating me like i was stupid and telling me I would need to estimate the mileage for WAY over how far i intended to drive it. That was only when i first rented it. When i returned it, i swept and mopped out the back of the truck, and put in more gas than it came with ( I have pictures of the before and after). He then insisted on telling me how bad of a job i did and even went as far as calling my friend that i was with a "fat ass" when he tried to explain how we swept and mopped it. I will not Ever rent another uhaul from that location, and i have passed this story around the community, so as everyone knows that he not only over charge you, but will make your experience a living hell. I had a complete anxiety attack because of this man. And my friend was completely heartbroken. Not cool! Something needs to be done.

Cristian B. en

Grado:

Both people I interacted with were helpful. One of them saw that I was struggling with the unfamiliar vehicle and took time to show me how things in the truck worked. He even turned the truck around for me so I could leave going forward. It was a much better experience than I’ve had at other Uhaul locations.

Robert T. en

Grado:

Not helpful. The employee acted as if it was a burden to help. The check tire pressure monitor light was on. I asked if that indicates a tire needed air. He said “Do you want to cancel the contract?” I said I just want to make sure it is safe. I drove the truck to Riverside location and they checked it out.

Carisa S. en

Grado:

1st place I worked with the gentleman was extremely rude. Called the Burlington location spoke with the assistant manager Justin Donahue to try to change my drop off location. He was beyond rude and treated me like I was stupid. No impressed at all. Returned the U-Haul to the same place I picked it up, like the lady from the traffic department told me to when I called them after being treated horribly from the Burlington location. The gentleman told me that I was causing a horrible inconvenience and was extremely mad at me. He was beyond rude. I will never recommend U-Haul to anyone. I was treated horribly.

Mitchell M. en

Grado:

It’s in a laundromat and the staff is slow as molasses

Eva G. en

Grado:

El cliente no dejó un comentario.

Matthew B. en

Grado:

The parking lot was a little jammed up. Not ideal for a 26' truck w/ a trailer.

Jan C. en

Grado:

My experience was great. I’ve used another Uhaul location on riverside ave for years but the one in winooski was so close and easier to get in and out

Richard C. en

Grado:

El cliente no dejó un comentario.

Zakarie F. en

Grado:

El cliente no dejó un comentario.

Robert W. en

Grado:

Beitter customer service, at the main office or the toll free number, Have the employees come out and do their job on inspecting the trucks. Follow up with customer so the customer knows exactly how much they're paying if the company is still open when you drop a truck off especially if the truck is returned earlier than what the agreement was set up for. I've definitely had better service with u-hall & this was most definitely my worse experience with this company.

George L. en

Grado:

El cliente no dejó un comentario.

Bryan Y. en

Grado:

Attendant was rude to my daughter and sister-in-law. Claimed the trailer was dusty, we had the trailer for less than 24 hours. Attendant also required my daughter to back the trailer into a spot. This person would not have spoken to me that way. Please contact me. Bryan

Yijia G. en

Grado:

El cliente no dejó un comentario.

Beatrice W. en

Grado:

Hire another representative. Extremely rude on the phone with a "that's your problem" attitude. Complete ass.

Vito Q. en

Grado:

El cliente no dejó un comentario.

Wayne L. en

Grado:

For starters, you could tell the gentleman at the counter that it generally not a good idea to telephone his customers and berate them for parking in the wrong spot. I had to ask him to stop yelling at me, and to stop lecturing me. I was rewarded with an unjustifiable $10 cleaning fee for a truck that was returned spotless.

Sheri H. en

Grado:

It was very convenient. It was first rental from U-Haul. It was easy and affordable. Thank you.

Aimee H. en

Grado:

Charged for Cleaning and the trucks were both swept and cleaned out! Personal at the U-Haul location in Vermont was rude and fought with us about where to park. There was no indication where to park or anything.

Tristan H. en

Grado:

Charged for Cleaning and the trucks were both swept and cleaned out! Personal at the U-Haul location in Vermont was rude and fought with us about where to park. There was no indication where to park or anything.

Jordan B. en

Grado:

This Location was fine, but UHaul as a company was awful. Their customer service was incredible rude and unhelpful, they messed up our truck reservation and tried to completely change it in a way that would have cost us $75 more just in mileage and said they couldn't do anything about it. A nice local guy at the Burlington location was able to fix all my problems in 2 minutes flat while 3 hours with UHaul corporate got my nothing but annoyed and driving a smaller truck from a further away location at a different time. If you can use any other company than UHaul I would highly suggest it. First time I used them they didn't have a truck at all for me and totally screwed me over. Now this time resulted in additional cost, hours on the phone, and all of my itinerary being changed. Avoid if possible.

Chris D. en

Grado:

Pretty much an old gas station, but it worked.

TODD R. en

Grado:

This location was the absolute worst experience I ever had with a rental location! After two long days of driving, I was dropping the vehicle off and the manager started to berate me for some dirt left on the self inside the box truck I rented. The dirt was so minimal that the pick up location didn't even notice it, nor did I. The manager angrily threatened to charge my account for a complete cleaning. I said I'd do it, and was handed a broom and pan. It took two minutes to clean. It was hot, I was tired and I had just unloaded heavy furniture. This petty display of a powerplay was the last thing I needed. If you're a masochist I highly recommend this location, if not, stay away! Also, I later found an extra charge to my American Express account from this location. It was because I was short for the return gas mark. The charge was for one dollar.

Eric B. en

Grado:

Everything was great. Chris was very helpful. We highly recommend.

Christopher R. en

Grado:

This location is a disaster. Not clearly marked, poor signage, grumpy attendant. The attendant should be fired. Call me if you want - 401 965 3584