Helpful and efficient
Nicholas S
Peninsula Ace Hardware
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Williamsburg, VA 23185
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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I arranged to pick up the van at 6:30 PM on a Friday. I arrived at 8:25 PM given I was going to use the app to gain access to the van as I had done one time in the past. When I went to the app to 'pick up the van', I was prompted to call a number. Upon calling, I was told by the uhaul representative that the key was not in the van and that I would have to pick up the van up the following morning when the ACE hardware was open. This threw off my plan the following day with respect to why I had rented the van. Upon arrival the next day, no one was at the 'helpful hub' when I arrived at 8:00 am. When someone did arrive, the associate didn't bother to ask which customer was there first and started helping someone who arrived after me; however, was standing closest to the register. This associate then called for back up from the front register several times before someone showed it. It took this second associate 3-4 minutes to get the second terminal powered on. At some point, she told me that there wasn't a dolly available. I told her that I didn't need a dolly and had not request one in the first place. I at some point had explained my frustration given the key was not in the van the previous evening and she said that has been happening quite often recently. I specifically ordered the van for when I did so that I could get on the road early to avoid traffic and unsafe drivers. I was frustrated to have my plans dictated by Ace employees that neglect to manage the uhaul rentals appropriately.
SHAUN RFriendly and helpful check out
WALTER HVery prompt service at check-in. Easy to return the cargo van.
Wilson DThe particular trailer I used is in great need of maintenance. The ramp latch broke on one side while going down the road, the fender cover that flips down is not assembled correctly and difficult to use, and the jack screw functions, but doesn't do it smoothly - something inside is not working correctly.
JASON H