Best customer service ever.
JOSE R
The Helpful Hardware Company LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in West Columbia, SC 29170
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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JON BThis was the worst & most unprofessional.experience I can recall. Reservation for the U-Haul truck to be picked up at a storage facility. U-Haul change my reservation to worldwide automotive on Platt Spring Road. Worldwide automotive is certainly in a lofty title for a dirt patch on the side of the road Next to a Mexican restaurant. There was a broken down RV I believe on cinderblocks with a handwritten note on the door to call one of three numbers. There was no one present at the location. I called the first number and spoke to who seemed to be an older man. He told me he was 6 miles away at a different location and would not come there. He then suggested I called 1800 go U-Haul. I spoke to a representative who seem to be a younger man. He told me I would get the rental for free. Then he could not help me with the reservation as it seems the unhelpful. older man from the broken down RV had actually canceled my reservation. Then transferred me to a lady in his office. She instantly seemed aggravated with speaking with me and transferred me to customer service. customer service transfer me to another department then that department transferred me back to customer service and then customer service transferred me back to the same lady that originally transferred me to customer service. When we spoke again, she helped me set up a reservation to be picked up at Ace Hardware. This is obviously an upgrade to the dirt patch that I was standing in. FaceTime audio discussed earlier with the gentleman her in her office, I asked her about the rental cost being, no cost to me and asked when I would get the refund? She told me she was not able to do that and transferred me back to customer service who transferred me to another department. By this point I had already completed the rental at Ace Hardware. I needed to get going with the day that had been significantly delayed. When I got in the truck, it was dirty. The alignment was off on the steering, and the back of the truck was as dirty as the cabin. To say the least, this is the WORST EXPERIENCE I can remember having with any organization EVER.
PAUL PI don’t have nothing else to say only I’m happy excellent service and nice top quality person they help me out.
ANTONIO PI loved every single employee there ! Keep up the great work you guys !
TIERA B