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Terry Blanton
Customer Reviews for The Helpful Hardware Company LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trash and mud in cab of truck and Trash and straps in back
Ernest ByrdMuy bueno
Victor AlvarezI just want to advise that this truck a dolly combination is the absolute worst experience I’ve had towing anything in my entire life driving and towing. I’ve driven tractor trailer 48 foot water tanker easier than this truck. It was a constant struggle to maintain a lane. I do not recommend that this combination be considered as a good idea for the future.
John WolfeThe service was fast and friendly. We were exhausted, but the drop-off was easy. Thank you. :)
Chauntee HutchinsThe app had me going to a different place then above. They were very helpful.
Anthony BrownNothing
Jerry StaggsWhen some one makes a reservation for a particular type of truck at a particular location, it would be nice if you kept it. I reserved a 10ft truck. My pick up location changed 3 times, and my truck size increased two times to 20 ft, which was way more space than I needed.
Joshua FerringEquipment was top notch...towing trailer worked amazing
Jennifer ZadulEvery thing was okay
brian floydThey was very disrespectful and lousy Customer Service, also Raciest ass fuck! I feel if I was White the would have at least assist me hooking up my car tow dolly! I bet if you look at the camera in the yard, they were helping others. Fyi Whites Only!!!!!!!
Newton RobinsonMatt was extremely helpful on both ends of the rental. I will rent from this location again.
Jason CherryBest customer service for a UHAUL ever! The gentleman who assisted us as efficient, professional and truly helpful. We are sold on The Helpful Hardware Company after this experience. It's been years since we've had good old fashioned customer service. Grateful!
Tim OkeefeThe experience as a whole was terrible, but the people at this location were amazing. My original booking location was changed without me being notified. Once I got there they told me that I wouldn’t be able to take one of the trailers that they had even though I had a reservation. They said they didn’t have the right one and ended up sending me half an hour back to the other side of town. At this point I had already driven 3 1/2 hours to get to the city where I was picking up this trailer. I also had to wait at the first location for the manager to call around and try to find a trailer that was reserved for me. All together, this added and extra hour and a half to my day and I don’t appreciate it. I will not be using Uhaul again.
Elizabeth ChilesLocation is easy to get in and out of but the staff was not trained properly on how to do drop offs
David Mead