Customer Reviews for The Helpful Hardware Company LLC
(U-Haul Neighborhood Dealer)

42 reviews

2930 Emanuel Church Rd   West Columbia, SC 29170

(803) 756-2066

Office Hours

  • Mon-Fri: 7:30 am–8 pm
  • Sat: 8 am–8 pm
  • Sun: 10 am–7 pm

Services at this Location:

Contact Us

(803) 756-2066

2930 Emanuel Church Rd
West Columbia, SC 29170

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–8 pm
  • Sat: 8 am–8 pm
  • Sun: 10 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Terry Blanton 
Rating:
5.0

Customer did not leave a comment.

David Terry 
Rating:
5.0

Customer did not leave a comment.

jose luis 
Rating:
5.0

Customer did not leave a comment.

Derrick Gardner 
Rating:
5.0

Trash and mud in cab of truck and Trash and straps in back

Ernest Byrd 
Rating:
5.0

Muy bueno

Victor Alvarez 
Rating:
3.0

Customer did not leave a comment.

Paul Rees 
Rating:
5.0

Customer did not leave a comment.

Jason Puckett 
Rating:
4.0

I just want to advise that this truck a dolly combination is the absolute worst experience I’ve had towing anything in my entire life driving and towing. I’ve driven tractor trailer 48 foot water tanker easier than this truck. It was a constant struggle to maintain a lane. I do not recommend that this combination be considered as a good idea for the future.

John Wolfe 
Rating:
5.0

Customer did not leave a comment.

george lutz 
Rating:
4.0

Customer did not leave a comment.

Greg Steuck 
Rating:
5.0

Customer did not leave a comment.

Tim Presley 
Rating:
3.0

Customer did not leave a comment.

Shatrise Hentchey 
Rating:
5.0

Customer did not leave a comment.

Tim Presley 
Rating:
4.0

Customer did not leave a comment.

Mary Brayboy 
Rating:
5.0

The service was fast and friendly. We were exhausted, but the drop-off was easy. Thank you. :)

Chauntee Hutchins 
Rating:
1.0

Customer did not leave a comment.

Darrell Dowey 
Rating:
5.0

Customer did not leave a comment.

Tim Presley 
Rating:
4.0

Customer did not leave a comment.

P Trent Whitfield 
Rating:
5.0

Customer did not leave a comment.

Tim Presley 
Rating:
4.0

Customer did not leave a comment.

Richard Spalla 
Rating:
5.0

Customer did not leave a comment.

trent whitfield 
Rating:
5.0

Customer did not leave a comment.

Melissa White 
Rating:
5.0

Customer did not leave a comment.

Tim Presley 
Rating:
5.0

Customer did not leave a comment.

Tim Presley 
Rating:
5.0

Customer did not leave a comment.

Archie Wilson 
Rating:
4.0

Customer did not leave a comment.

Barrett Charpia 
Rating:
4.0

The app had me going to a different place then above. They were very helpful.

Anthony Brown 
Rating:
5.0

Customer did not leave a comment.

Tim Presley 
Rating:
5.0

Nothing

Jerry Staggs 
Rating:
3.0

When some one makes a reservation for a particular type of truck at a particular location, it would be nice if you kept it. I reserved a 10ft truck. My pick up location changed 3 times, and my truck size increased two times to 20 ft, which was way more space than I needed.

Joshua Ferring 
Rating:
5.0

Equipment was top notch...towing trailer worked amazing

Jennifer Zadul 
Rating:
5.0

Every thing was okay

brian floyd 
Rating:
5.0

Customer did not leave a comment.

Cecil Clark 
Rating:
1.0

They was very disrespectful and lousy Customer Service, also Raciest ass fuck! I feel if I was White the would have at least assist me hooking up my car tow dolly! I bet if you look at the camera in the yard, they were helping others. Fyi Whites Only!!!!!!!

Newton Robinson 
Rating:
5.0

Matt was extremely helpful on both ends of the rental. I will rent from this location again.

Jason Cherry 
Rating:
4.0

Customer did not leave a comment.

Lisa Schrader 
Rating:
5.0

Customer did not leave a comment.

kim spring 
Rating:
5.0

Best customer service for a UHAUL ever! The gentleman who assisted us as efficient, professional and truly helpful. We are sold on The Helpful Hardware Company after this experience. It's been years since we've had good old fashioned customer service. Grateful!

Tim Okeefe 
Rating:
4.0

Customer did not leave a comment.

James Bosserman 
Rating:
5.0

The experience as a whole was terrible, but the people at this location were amazing. My original booking location was changed without me being notified. Once I got there they told me that I wouldn’t be able to take one of the trailers that they had even though I had a reservation. They said they didn’t have the right one and ended up sending me half an hour back to the other side of town. At this point I had already driven 3 1/2 hours to get to the city where I was picking up this trailer. I also had to wait at the first location for the manager to call around and try to find a trailer that was reserved for me. All together, this added and extra hour and a half to my day and I don’t appreciate it. I will not be using Uhaul again.

Elizabeth Chiles 
Rating:
3.0

Location is easy to get in and out of but the staff was not trained properly on how to do drop offs

David Mead 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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