The incorrect keys were left in the lock box. Because the store was closed, I sat on hold for 45 minutes in the parking lot trying to reach a human at U-Haul. After 20 minutes on hold to speak to the first person, I was put on a 30 minute hold to get to the correct person. No one could figure out what was going on, and multiple times I was prompted to confirm a vehicle I didn't have. Because of time constraints, I took the vehicle, that the keys in the lock box fit into. I was in charged extra for that vehicle because it was bigger than the one I reserved. Every customer service rep dealt with kind and thorough, but the overall experience was horrible way to start a busy day.
Steve t
Maplewood Self Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Wallingford, CT 06492
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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great job great service thank you
Hassan LThe floor of the van was dirty and apparently was not cleaned after its last use. Even found an empty water bottle in the door well in the back. Luckily I had a blanket to put down to protect my furniture from getting dirty.
Michael KMy first time using uhaul, quick and easy! Initially I tried to use app to rent at a different location with no employees and it did not work out, Found another location and had no problems.
Ron SThe lock for the truck did not work, I did not know that until we tried to lock the back that night. It would have been helpful to have an inspection with the staff before I rented it, that didn't happen. I did not get a receit for the final cost, it was sent to me by email but I couldn't open the link, so ended up going to the location the next week to get a paper copy.
Deborah P