Need signage as where to park cars while renting a vehicle. It's a bit confusing and left to the renter to decide.robert C.
Customer Reviews for Maplewood Self Storage
(U-Haul Neighborhood Dealer)
Wallingford, CT 06492
Servicios en esta ubicación:
- Mon–Fri9 a. m. - 5 p. m.
- Sábado9 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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High marks for local pickup and drop off. The app and website were almost impossible to use. Fortunately the rep was inside to help.Steve M.
Do the pre registrationâ€¦UHAULS's computer system sub oparMarvin I.
El cliente no dejó un comentario.ANANIAS G.
El cliente no dejó un comentario.RICHARD S.
El cliente no dejó un comentario.Emily M.
Great! The staff was great, very attentive, friendly, courteous and professional.GIL P.
These guys are great. No waiting.Lyman Hall HS M.
El cliente no dejó un comentario.Rose P.
El cliente no dejó un comentario.Erin S.
I checked in online and asked for furniture wraps for my move. The location says they havent had any in weeks and has been asking for them and still hasnt gotten them. So i was charged for something i never gotPerry M.
El cliente no dejó un comentario.Garrett W.
El cliente no dejó un comentario.Leilani K.
El cliente no dejó un comentario.Kevin D.
Staff was excellent. Van was in pristine condition and ready when I needed it.joseph M.
The self checkout and return features were smooth and easy to follow and use. The only small criticism would be some guidance on where to park a personal vehicle at this location while using the truck.Sean K.
Change engine oil light was on, cab of van was dirty with pet hair on seats, food crumbs in cup holders, floor dirty with debris. Cargo area had debris on floor including sheet rock dust and particles.GLENN S.
Great clean place. People are friendly and efficientVincent A.
El cliente no dejó un comentario.Victor S.
El cliente no dejó un comentario.Nakia H.
El cliente no dejó un comentario.Carmen M.
If a customer comes back with more fuel in the tank then he left with it should be some kind of a compensation.RALPH S.
This location checked all the boxes of how a service company should operate . Professional from first hello to final goodbye.Vincent A.
Back of van was full of pine needles and one beer bottle. Should be swept outSteven O.
El cliente no dejó un comentario.Rochelle R.
The only problem I had was the confirmation email I received gave me the wrong pick up address. Luckily the correct location called me to find out where I was because I was a few minutes late with my pick up. Other than that, I had a great experience and will be renting again in the near futureJacquelyn T.
U-Haul did not adequately prepare me for pickup day using my mobile. The additional verification steps and/or documents should've been brought to my attention sooner. The van was dirty with popsicle sticks and lots of visible debri. Back of van was damaged, even though photo checkout of the van showed no damage, which worries me there might be a chance I'd have to dispute damage that was not caused by me from the get go. Overall poor experience- when I called to extend my drop off time another 12 hours, I was told it would be an additional $57 just to extend. Not please with the customer treatment and experience here.Nicholas L.
El cliente no dejó un comentario.PatriciaToppin T.
Low tire gage constantly on. Vehicle transmission played catch up to the engine starting out. Rental process was quite easy. Office women very pleasant. When we returned the vehicle another gentleman was also very nice.Richard H.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.Alicia P.
The blankets I paid for were not in the truck.Nicholas S.
El cliente no dejó un comentario.Alan B.
When I first signed up for my reservation I did not take safe move or any other type of coverage and had also asked for an appliance dolly. During check in I was advised no dolly available, no problem. He was having some issues removing the dolly from the order. But then When i went to check out my bill included safe move. I do not want to be charged for that since my original reservation did not include the safe move. and now when I tried to email the link 22072_GM@uhaul.com it comes back as undeliverable James Esposito 203-272-6707James E.
El cliente no dejó un comentario.John M.
This was the best experience I ever had with the staff at this location,I will rent uhaul trucks from this location again..Francis R.
El cliente no dejó un comentario.Alicia D.
the air pressure on the tires were low and there was no windshield cleaner otherwise the truck was in good conditionjanice B.
El cliente no dejó un comentario.Kurt M.
El cliente no dejó un comentario.Franck S.
El cliente no dejó un comentario.Shaifur R.
El cliente no dejó un comentario.SHERRI S.
I guess it really applies to the Uhaul company, but thank you so much for switching our contract (from a couple days with mileage fees to a week with a free 750 miles) such that we got the best rate.allen B.
El cliente no dejó un comentario.LINDA G.
El cliente no dejó un comentario.Raymond S.
I was promised a pick up in Hartford turnpike location but had to go to another location. Nit happyDonald D.
El cliente no dejó un comentario.Rocco A.
The location was great, as it was the same storage place that I was moving my things to, which was very convenient, and the staff there were really kind. My issue was the online check-in process, which kept telling me that there was no reservation, and when I called customer service, I was hung up on after waiting on hold for 25 minutes, so the whole process was INSANELY FRUSTRATING. I'm actually not even sure how I figured everything out in order to rent the van; I think that I just trying different links and emails. Given that I work with IT everyday, this difficulty stunned me, and I almost gave up. The truck was great, the people were great, but the online process made me long for the day when you could just engage with an actual person when taking out the van. Ugh.Jennifer W.
Website was down Customer service on the phone was very courteous and helpfulSUBRAMANI S.
However. No hand trucks or blankets or dollys available.Manuel D.
Great customer service!!!Anita M.
The woman at the front desk was very nice and helpful for a fast check-in and check-out. Easy to find place and large parking lot for easy truck turn around.Jean M.
Laura was very professional and accommodating. Represents the company very well!Gary L.
El cliente no dejó un comentario.James B.
The girl was super professional. Very nice and totally supportive. Thank you for everything.Chris S.
A billing issue created by U-Haul, not the location, was corrected promptly.Roy H.
El cliente no dejó un comentario.Donald C.
El cliente no dejó un comentario.IRIS R.
Rear lights in right side weren't working. I guess I assumed things would be checked before it wanst rented out. There was some trash in the van too but nothing serious. The staff wasn't helpful and the transaction was easy.Mellisa D.
The young lady who initially rented us the van was helpful, courteous and very pleasant to deal with. The older lady who checked the van back in was ignorant, unable to answer questions, rude and down right nasty. She is the reason I would not recommend this location. Prior to encountering her I would have give this site a glowing recommendation. In addition the 24/7 app and process were not user friendly.Michael R.
replace the broken rear door lock. Laurie at front desk is a TWENTY out of 10,lolEarle A.
make SURE the signals work on all vehicles. the right turn signal on the cargo van did NOT function. Laurie was at her best in the front office made sure that everything went smoothly. a full 20 out of 10 for Laurie ! Rev. Earle Allen Jr.Earle A.
well there is really nothing to improve except that your u haul reservation website was having issues when i walked in to get a u haul for moving my items from a vehicle to the storage place for self storing them.i only needed the u haul van for a very short time & a very short distance that was really close by which was about 1 mile from the storage place to a service garage on route 5 wallingford connecticut & i had originally was needing it for a time of about 4 hours but was even less than that.i only put 3 miles on the entire trip & only about 2 hours to get everything completely done before the winter storm for today. the entire process n prices are really reasonable in regards to renting the u haul van was new to me & i truly would recommend maplewood self storage for u haul rentals because they are the best around wallingford area & other areas too.i truly do have a request for u haul company & that is for you to see about making your moving trucks with a roll top door that never freezes up on them.Geoffrey Z.
Very easy pick up and drop off would highly recommend this locationCharles G.
everything was greatJennifer L.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.Sierra Rose M.
I said yes to the cleanliness question as the Van we rented was 'fine', however, very dusty, hadn't been cleaned in sometime it was obvious but again, for a moving van it was fine. The van did smell like dog pee. Probably could use a good cleaning and maybe an air freshener.Nichole Rene M.
El cliente no dejó un comentario.Brian G.
El cliente no dejó un comentario.Christopher C.
I really liked that I could access vehicle independently with smart phone...allows for off time pickup and return ????Patrick M.
The gentleman was great and very helpful. The helper that was working that day was slow moving.. like molassesRobyn M.
For 80 miles uhal charged me 128$ absolutely fraud. And be careful on paper work, the actual gas in the tak tank is 6 gallon less than agreement document. This location told me the flat rent will cover 50 miles and on document it was 40 miles. Uhal is complete frud placeSAMBIT N.
Learning curve for no contact rental, bit unclear about the process but seems to work.Mary-Alice M.
El cliente no dejó un comentario.Robert Z.
El cliente no dejó un comentario.Eduardo S.
Truck wasn't cleaned when I got it, dolly wasn't attached. Lady inside the facility told me to just drop the keys in the lock box when I bring it back and then they charge me $20 for not 'checking it in'. Poor management of the whole operation.Matthew K.
El cliente no dejó un comentario.Christopher S.
Customer service was great even though this Covid19 situation!nelson S.
Truck was not cleaned out after previous renter who had just brought it back. Coffee cup left with paper in cab. Agent said not even wiped down steering wheel and she was told not to go into the vehicles. No sanitiser- nothing. She didn't even want to give me a few wipes for the steering wheel seat and dash! I had called another location Meriden- and was assured all.vehicles were sanitised and sprayed down . Had I known in advance I would have come prepared. This put my daughter and my health at risk. I am beyond upset about this! Your company is putting people at risk.of spreading this deadly virus by not evwn attemptimg to keep customers safe. No notice that vehicles are potentially lethal just to get into. No notices on site- no posted warnings online on your website. No disinfectant available on site. As a designated "essential buisiness" you have a responsibility to at least TRY to protect customers and alert tenters that they "rent at their own risk!" I bet this won't stay posted on your site so I will post on social.media.Kristen C.
I would like to recommend that the truck be cleaned well and spray with a disinfectant a day before it will rent out to another person in the midst of the corona crisis. This will ensure customer safety and satisfaction. I rented the truck and cleaned it a day before I used it to reduce the risk.Toan N.
Excellent service. Very courteous, friendly and willing to accommodate different situations customers have.Raymond A.
Easy peasy! Well lit location, the instructions were simple, thorough and the process was ideal. Highly recommend, appreciate the ability to drop off after hours if necessary.Uriah D.
Well doneKevin B.
Vehicle interior was dusty and a little bit dirty. Dash should be cleaned of dust, seats vacuumed and cup holders cleaned. Also, tire pressure warning light was on when we picked up vehicle and indicated that both front tires require air. Tire pressure and safety check should be a standard maintenance practice for U-Haul.glenn S.
El cliente no dejó un comentario.Frederick R.
I took pictures, the Mileage is rigged with these trucksgypsy C.
The vehicle was advertised at $19.99/day and I was charged $89.00 for 5 hours. That's false and misleading advertising and I will never use UHaul again. And I'll be sure to tell anyone I know not to either. I am also considering informing the Better Business Bureau and the Attorney Generals office.Mike G.
Very professional, courtesy and delightful to do busy with... Highly recommended for anyone seeking to rent a Uhaul truck.Allyn A.
office staff was polite and efficient, Vehicle was clean, performed without issues at all...will rent here again...WELL DONEKevin B.
El cliente no dejó un comentario.WILLIAM M.
El cliente no dejó un comentario.Alex C.
It was a great experience dealing with - Maplewood Storage - with the UHaul rental process. Fast, Friendly and Professional!Allyn A.
The steering wheel had locked & I was unable to start the van after we loaded it. The person who answered the phone was able to provide the trick fir unlocking it & saved the day.Barbara R.
El cliente no dejó un comentario.Jules R.
U-Haul website was the only problem I had. Once I called the site directly, everything we t smoothly. I have already recommended thisplace to a friend.Eileen J.
El cliente no dejó un comentario.Karen R.
El cliente no dejó un comentario.dean L.
Awesome Thank youDolores H.
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