Comentarios del cliente para Maplewood Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Maplewood Self Storage

Grado total:

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Karen R. en

Grado:

El cliente no dejó un comentario.

dean l. en

Grado:

El cliente no dejó un comentario.

Dolores H. en

Grado:

Awesome Thank you

Wendi C. en

Grado:

Service light came on after we left and when I called no one knew what it meant. Drove ok so kept truck. But everytime I tried to start truck, even though I checked everything was in order, the truck ignition had no rhyme or reason and took 2 to 4 minutes to get it to start. Foot on brake, wheel position, door closed, safety brake off, all the checks...but then suddenly would start....even though you did same thing for last 2 minutes. Made the move very stressful.

Ben M. en

Grado:

El cliente no dejó un comentario.

Robert K. en

Grado:

The facility was closed but very convenient.

Scott L. en

Grado:

The self check in and taken of the truck was horrid !!!

Kevin T. en

Grado:

El cliente no dejó un comentario.

Monica S. en

Grado:

El cliente no dejó un comentario.

thomas k. en

Grado:

El cliente no dejó un comentario.

PAUL S. en

Grado:

1) The truck reserved for the location was later identified that it was available at another location. However, the substituted larger truck was provided at the same daily rate, but the insurance cost was higher. 2) At time of picking up the truck the location representative did not inform me that the review of the truck condition at time of renting it was to be done via the U-Haul website 3) After leaving the location I received a text directing me to the U-Haul website to record existing damage/condition to the truck. When attempting to record existing damage to the truck at time of renting it via the U-Haul website, the website session timed out and a message displayed was to call U-Haul customer service. 4) Attempting to call U-Haul customer service, the wait time was over an hour and directed me to use the online chat 5) When I sent my initial message on the chat, I waited over four hours before giving up to proceed with my move. There was no response on the chat during the four hour wait. I even sent periodic messages over the four hours to make sure that the chat session was active 6) At the time of renting the truck, the location representatives stated just to put the key in the after hours drop-box. Upon lifting the lid to the drop-box I found a message (sticker) to process the truck return using the U-Haul website to record the condition of the truck. Though I took pictures of the truck for my own record prior to wanting to put the keys in the drop-box, the return process required current pictures that were not more than about 10 minutes old. Luckley, I did not put the keys in the drop-box prior to reading the sticker other wise I would not have been about to process the online truck return. 7) I would like to receive a credit for the difference in insurance cost and for the less miles traveled that was caused by delaying me from starting my move.

lou c. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

El cliente no dejó un comentario.

Ryan K. en

Grado:

El cliente no dejó un comentario.

LLOYD H. en

Grado:

Very unhappy with the Uhaul App, unable to pick up early as was needed, and had to wait for the location to open, and hour and half later. Unless improvements made to App, would not consider using Uhaul again

John B. en

Grado:

El cliente no dejó un comentario.

richard m. en

Grado:

El cliente no dejó un comentario.

kathleen w. en

Grado:

I dropped off the truck and the next day got a call saying they couldn't find the truck. Really? A 15' truck? When I called back that night they said they found it. Not very amazing as there were only 4 trucks in the lot. This was VERY disappointing.

Olga F. en

Grado:

Not very knowledgeable

carlos v. en

Grado:

Easy transaction. On the weekends try walking in if in need of bigger trucks, For local needs.

BETH F. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

I was charged for a gas refill fee of roughly $21. I took pictures of the gas level when I got in the vehicle, and upon return. I filled the vehicle to the appropriate level and should not have incurred this charge. Scamming your customers is not a good way to do business. Sad I have to mention this.

Margo V. en

Grado:

The uhaul itself was not the issue, the issue was that the uhaul was still frozen when we went to pick it up. the poor girl could not get to open the door and it took my husband an extra 40 minutes to scrape the ice off of the uhaul and warm up the vehicle out of our 4 hour window that we had to use for the rental of the van.

Francis S. en

Grado:

small place, one on one service. easy transaction

DANA W. en

Grado:

all is good

Dan L. en

Grado:

El cliente no dejó un comentario.

Rocky H. en

Grado:

Told us just to park it. Not very customer friendly at all

sean l. en

Grado:

Very friendly service.

Joseph D. en

Grado:

El cliente no dejó un comentario.

Bryant K. en

Grado:

The person there was extremely helpful and went put of her way to resolve an issue I had....

Michele M. en

Grado:

Make sure the rental equipment is clean before renting to the next customer. Trailer had leaves and debris which we had to clean out. Tires were bias ply tires and one tire was cone shaped. Did not make for a smooth ride 800 miles away.

Joseph D. en

Grado:

El cliente no dejó un comentario.