My vehicle was not available at the correct time or location. I had to go to a different location which took me extra 25mins. I was supposed to move into my new apartment and it cost me extra $100 because I had to extend the elevator reservation. Not happy with the experience at all. This is not professional and I expect to be fully refunded. The only positive here is that the lady who helped me at the location was helpful.Alexandra N.
Moving Truck Rental in Vancouver, BC at Main Express Post Office
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Vancouver, BC V5X3L2
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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We experienced considerable issues with the GPS location not allowing us to confirm pick up or delivery. It took about 20 -25 min at pick up and at least 30 min at drop off to get it to recognize the location.Dakota K.
Answer the phoneJohn W.
The van I rented was fine, except for some sand and gravel in the interiors which would be expected in a moving van. What bothered me was that the process to gain access to the van took over 45 minutes. I have used Uhaul earlier to move residence and it has never taken so long. Please streamline the process to gain access to the vehicle especially if it is done remotely with no assistance from the staff at the location. I had to keep reentering information already provided during booking and the process was unnecessarily prolonged.Andrew S.
the pickup location wasn't friendly no more pickup from thereKHALID K.
I appreciate the area manager coming out to guide me through the process when the previous customer did not complete the return process.Lorraine K.