The location is awful. They told me that they don't have the van that I reserved. I asked for anything else they said no all of those are all in the reserve so you just have to go to another location when I insisted they started looking for a key that they had lost. They finally found the key. Actually, I found the key and showed it to him, and the girl was very helpful but the guy was awful. Absolutely nasty Cussing out rude but the van was fantastic.
MICHAEL K
StorCal Self Storage Van Nuys
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Van Nuys, CA 91411
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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They gave me the wrong truck that was so old I was afraid I wouldn't make it to my destination. The tire had a big hole, it's a miracle it didn't pop during my trip. Such negligence shouldn't go unnoticed.
Hayk JInside of the vehicle was dirty. Dog hairs and dust. I had to vacuum and sanitize the inside. I also had to sweep the storage area. I’ve rented 5 times and only 1 good experience with clean vehicle and that’s because it was new. I understand it’s a vehicle for moving but basic cleaning to get it ready for the next customer is not unreasonable.
GREGORY CMy original reservation was not at this facility. The facility of my original reservation did not have a vehicle available. I do not know why I was able to make a reservation and then subsequently there was no vehicle available when I arrived to pick it up and I was not informed prior to arriving at the reservation facility. I was pleased the operator could quickly arrange for a another vehicle at the different facility. In all cases, the service was excellent and the truck worked with no troubles.
TERRY PThis was my second rental from this location. The staff are very friendly and it was super easy to reserve, pay and pick up my rental. I would definitely recommend them.
EVAN T