Empty gas tank. Requested to pick up the key on the counter but this location doesn’t do it. Had to download the app, while outside under the rain, my phone died… shortly, it was a horrible experience.
Ahmad Cheheiber
Migson Public Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4E2E1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The Mobile App did not work at both pickup and dropoff and caused delay and required a call to the Toll free number, everything else was good.
Ajay SirohiFix the passenger control for passenger window. Don't leave undisclosed equipment in back of vehicle. Clean!
Chloe SimmsI was not informed about a cleaning fee of $25 which was automatically applied on returning the vehicle. As such my total was higher than expected. In the future please advise renters of this fee.
Lawrence PollardWhen I first arrived, I was told to check in via the app and not via the service desk. When I returned the vehicle I was unable to use the app to sign out because the mileage I drove was high. When I called uhaul, they told me I needed to "talk to the staff tomorrow when they are open". I asked if I could just talk to the staff now given that they were still open, they said yes. When I went into the office to return the vehicle they told me that I needed to use the app. I told them that I was told to approach them because the app wasn't letting me return the vehicle. It seems like the app is incomplete, the in person staff defaults to always redirecting people to the app, and the phone support is just reading from a script. Overall, it was a confusing and very frustrating sign in/out experience. Adding to the above.... I couldn't complete my check in without inspecting the vehicle, but I couldn't get the keys to inspect the inside of the vehicle until I checked in.
Geoffrey Hunter