The drop off location is very shady in appearance. The people inside were not very inviting. Just kind of left me standing in the shop... Employees in and out talking in a different language... Gave me no info on how I turn the truck in... Then one person took the key from me and drove the truck into the side yard... Then the guy sitting behind the counter just said ok, you will get an email from uhaul... That was it... No info if I was going to be charged anything extra, no info if I was turning the truck back in, in good condition nothing.. I left feeling worried that I was going to be in a bad situation and not very confident that my rental agreement was ending well.... I have yet to receive the email he said I was getting... Im now just kind of watching my cc to see if I bought a U-Haul or something.... It's a very stressful feeling as we are already a bit out of sorts as we just moved across the east coast of Canada.....
Chad Rossetti
Lockharts Auto Service Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Summerside, PE C1N4J8
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Customer Reviews
- 3.5 Average Customer Rating
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The staff were busy running a garage and gas pumps. The parking lot for trucks is a mud field. Used it because it was close to destination.
Michael MacMillanService was excellent. I was treated promptly and with respect. The only thing "wrong" with this location is that the vehicles are all parked in the mud. No biggie.
SANDRA MACCAULLBad location and really poor quality
Adnane Ben ElfkihWe were once charged a fee to clean truck out and have the back step pressure washed. I already MOPPED the truck out and what was on the back step was a paste which washed away that night in the rain. The young guy that checked me out of Lockharts was rude and very UNprofessional to say the least. We have requested that we don't pick up any more trucks there in the future, we would rather travel to Kensington to pick up a truck, but Uhaul keeps sending us back there. This last rental we used, we picked up from Lockharts again and returned it there as well. While I was being checked out the guy serving me was doing fine until someone else came in. He then directed all his efforts to talking to the new customers leaving me standing there waiting, he even walked out of the shop to look at something with their car I would NOT recommend anyone go to rent a truck there
Gary Beairsto