You're not going to change anything at the Charlotte, NC location. It was clear that the staff was reflecting a U-Haul policy and "in your face" attitude. "No insurance selection?! Well screw you!" Never again U-Haul! I rented 4 Penske trucks for my move, then thought I would give U-Haul a shot. It was, quite simply, a major mistake. No cruise control! Roll down windows!
DAVID J
Westwood Mini Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Strongsville, OH 44149
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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DAVID KFast, easy, and local!
THOMAS HUnfortunately there is no space on this survey to review the overall U-Haul experience, so I am writing it here. NOTHING from my original reservation remained the same. We reserved a 10' truck to pick up at the U-Haul location in Strongsville. Not only did we have to go to an alternate facility, but the 10' truck was not available. We had to take a 15' truck, which was entirely too big for our needs -- not to mention also cost more in gas. Also, a 15' truck is much harder to drive and costs more in tolls on the Turnpike. We also had booked the reservation to return at a specific location closer to our home, but when we picked up the truck, the wrong drop-off location was on the reservation. When we called our pickup location to tell them we were running late, we had to be transferred to the U-Haul scheduling 800 number. It doesn't make sense that the pickup location wouldn't be able to take care of this. The truck they gave us had a busted front bumper that caught on the wheel when you tried to turn too sharply. We had also reserved a utility dolly, but there were none to be had. We had to settle for an appliance dolly. Overall the experience was not great at all. The only consolation is that there were moving blankets and a box of tape in the truck that we did not ask for.
FRED RThis is a review of the location from which we picked up the truck. Everything was fine. HOWEVER, corporate cancelled the reservation of the van we had reserved and did not notify us. This was reportedly because another customer wanted the van. So, WE ended up with a 10-foot truck. This was a real pain: the van was what we needed for a 1100-mile trip, not some (much heavier and much more gas thirsty) 9000-pound truck for the hills of WV. Corporate should honor reservationns and provide the vehicle that was reserved. We understand that in some cases it is not possible (vehicle is damaged, breaks down, or is returned late by a customer. This was not the case. This was one customer chosen over another. Shame.
PIERRE D