Customer Reviews for Westwood Mini Storage
(U-Haul Neighborhood Dealer)

416 reviews

20819 Westwood Dr   Strongsville, OH 44149
(At the corner of Prospect and Westwood)

(440) 638-5105

Office Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    9:30 am - 1 pm / 2 pm - 4 pm

Services at this Location:

Contact Us

(440) 638-5105

20819 Westwood Dr
Strongsville, OH 44149
(At the corner of Prospect and Westwood)

Services at this Location:

Office Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    9:30 am - 1 pm / 2 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Every truck or van should come WITH a dolly or two wheeler.....!!

Robert W 
Rating:
5.0

Customer did not leave a comment.

Diane B 
Rating:
1.0

The person running the U-Haul center that we rented from was incredibly disrespectful and rude. The first truck we got was unsafe to drive. It had zero steering and we returned it within three minutes of renting it. We first complained about not having any AC and then when we drove it off the lot, it was drivable, the manager did nothing to rectify the situation and was arrogant. We will never run from them again.

Michaelle Z 
Rating:
3.0

The personnel was friendly and courteous. I reserved the truck over 2 weeks in advance , yet they didn’t have ANY moving blankets that were also on my order ! Upon using the truck on one of the hottest days of the year … The trucks A/C did not function, and the steering was compromised due to a failing tie rod end. But they made sure to charge me for the 4 extra miles above my guesstimate. Good thing I drove 16 extra miles to rent from this location!!

Craig C 
Rating:
2.0

Replace the rivets in the plate over the differential so people don't twist their ankles and get their dollies stuck in it. Fix the air conditioning in the truck. Have maintenance done on the steering rack so the truck doesn't wander all over the road.

JASON D 
Rating:
5.0

Customer did not leave a comment.

Bryan D 
Rating:
1.0

Reservation was for 9:30. Upon our prompt arrival, no one was working. After numerous phone calls someone arrived an hour later. Multiple other customers waiting with us. Upon drop off again no one was working. Again, people waiting to pick up a truck. Would not recommend and will not be using again.

Heather J 
Rating:
1.0

The worst experience with U-Haul ever. I will definitely be using a different company in the future.

REGINA M 
Rating:
5.0

Customer did not leave a comment.

John T 
Rating:
5.0

Customer did not leave a comment.

Kimberly T 
Rating:
5.0

Customer did not leave a comment.

Yaa B 
Rating:
4.0

Customer did not leave a comment.

Terry S 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
5.0

Excelente

Marlene A 
Rating:
2.0

Customer did not leave a comment.

David N 
Rating:
5.0

Customer did not leave a comment.

Lanette G 
Rating:
4.0

The truck was a piece of junk. Inside the cab was full of dog hair. A $46.00 charge for putting 21 miles and returning it within two hours is a bit much . will not be back. the guy inside was pleasant. He was the best part

Mike K 
Rating:
4.0

Being that the pick up was in a storage facility business, having some sort of U-Haul marking would be helpful. Didn't know where to go and asked someone who was getting in their rental truck.

Elizabeth G 
Rating:
5.0

So glad there was person to person on sight service available for the return. We old timers aren't very good at using apps and on line transactions.

JOHN P 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

ANDRII O 
Rating:
1.0

Both the truck & service was fine. However, I’m not sure if I would recommend U-Haul. I took a picture of the fuel gauge before I left the lot and once again when I returned the truck. I drove the truck 38 miles and I did put in a couple gallons of gas. I received a final bill saying that they put in 3 gallons of gas. I’m supposed to be contacted in 3 days to resolve this issue even though I forwarded the pictures when I questioned the bill. Hopefully, this gets corrected.

Mark T 
Rating:
5.0

Customer did not leave a comment.

Christopher B 
Rating:
4.0

Update the office area with fresh paint and better lighting.

John P 
Rating:
5.0

Good

Sean P 
Rating:
3.0

Customer did not leave a comment.

RAYMOND h 
Rating:
5.0

Customer did not leave a comment.

Terry h 
Rating:
5.0

Customer did not leave a comment.

Brandy L 
Rating:
5.0

Nothing. Super helpful and even went above and beyond to check for a missing item for us.

amanda i 
Rating:
5.0

Customer did not leave a comment.

Rachel V 
Rating:
4.0

We dropped off the rental in the evening. But as stated for pick up location, we could not get the app to work necessitating a call to 800 number.

Sally S 
Rating:
5.0

N/A

Elizabeth G 
Rating:
5.0

great customer service

georgia r 
Rating:
2.0

The staff made the experience an enjoyable one even though there was only one 15 foot truck left in the lot. Luckily we needed the larger vehicle. We were also glad it wasn’t night time, because one of the tail lights on the U-Haul we rented was out, and i was worried people wouldn’t see that we were preparing to stop. So, I drove behind the U-Haul with my own vehicle to make sure it was a little bit safer.

Manji A 
Rating:
5.0

Had to be transfered to 2 different locations bc the 1st location didn't have the truck we booked online. The 2nd location the lady was rude and wanted to argue bc I asked a question about the extra miles I would be charged being it was further from my destination. I was told neither her or uhaul good do anything about it. After I told her I'd call uhaul she told me she wasn't helping me any further....even though my reservation was with her gas station. So then I was transferred yet again to my 3 store and finally got the truck 1.5 hrs later. Not a way to start off moving day!

Mark U 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER W 
Rating:
5.0

Could not have been easier!

Rich N 
Rating:
5.0

Staff was very friendly and helpful.

Karleen K 
Rating:
5.0

Customer did not leave a comment.

John E 
Rating:
5.0

Customer did not leave a comment.

Dave T 
Rating:
5.0

Customer did not leave a comment.

JASON T 
Rating:
3.0

Store hours make it tough to return, otherwise getting stuck with a bullshit $20 "convience" fee

Ryan C 
Rating:
5.0

Everything was great! Thank you!!

Bernadette B 
Rating:
5.0

The customer service rep was extremely pleasant to work with. Would use this location again.

Fern K 
Rating:
5.0

The man working was friendly, efficient and great to work with and the entire process was quick and easy.

WILLIAM R 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

Nothing at all.

Tom F 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
2.0

Customer did not leave a comment.

Aidan S 
Rating:
5.0

Customer did not leave a comment.

Dylan H 
Rating:
5.0

The customer service representative, Owen, is a consummate professional in all respects, personal, knowledgeable, and customer oriented.

Micheal K 
Rating:
5.0

It was very easy to get the truck and to return it. The truck was clean, ready to go when we arrived. Very nice customer service at that location.

Joanna J 
Rating:
5.0

Customer did not leave a comment.

Keith B 
Rating:
5.0

Customer did not leave a comment.

Tressa S 
Rating:
5.0

Customer did not leave a comment.

bob p 
Rating:
3.0

Customer did not leave a comment.

Joe D 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

The young man I dealt with both Saturday & Sunday is the best. Very courteous.

larry b 
Rating:
5.0

Thank u the Uhaul drove great

Scott S 
Rating:
5.0

Customer did not leave a comment.

lawrence b 
Rating:
5.0

I had a good experience with the company and the the guy at the desk was very friendly.

Carolyn M 
Rating:
5.0

the pick up and drop off could not have been more easy

Lawrence B 
Rating:
5.0

Friendly and helpful

Charles C 
Rating:
5.0

Customer did not leave a comment.

Bernadette Z 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
4.0

My pickup location was changed a day or two before pickup. Supplies and equipment I ordered for the move was not available at the pickup location. I had to drive the truck to another pickup location to get supplies.

Steven F 
Rating:
5.0

Very Nice experience

Pietro T 
Rating:
5.0

The staff was very efficient speedy and friendly

alexis w 
Rating:
5.0

Customer did not leave a comment.

Raul M 
Rating:
5.0

Customer did not leave a comment.

Zaher K 
Rating:
5.0

Customer did not leave a comment.

Rick S 
Rating:
3.0

Customer did not leave a comment.

Tammy A 
Rating:
1.0

We had the 24/7 share, however when we went to the location there was a chain lock that didn't allow us to get in

Karl M 
Rating:
4.0

Customer did not leave a comment.

John Y 
Rating:
5.0

great service from Westwood Mini Storage. the number (1-800-468-4285) does not work.

gerald B 
Rating:
1.0

I needed a rental and scheduled in Medina Ohio! I was then told I had to pick it up in strongsville. They said I had to bring it back to strongsville! I could not drop off in Athens! However in looking at uhaul estimates it would have been 178! Athens is 196 miles from medina to Athens! I bought insurance so I did not have to worry! Instead I am being charged 379! I called and spoke to someone! She would not listen to me, pretended she could not hear me after I requested to speak to a manager, I could hear her breathing! She then came back on I requested a manager, then after a long wait I was hung up on and no manager! My rental is under 330-715-6870! Please have someone call me back as this rate is nothing as I was quoted! Also it was to be keyless, and had to sign a whole different contract at the place where I picked it up! They then said it was a one day and we had to have it back at location by next morning! Please call me 330-715-6870! I feel as if I was hyjacked by uhaul

Laura D 
Rating:
5.0

Customer did not leave a comment.

Rick U 
Rating:
5.0

It was not the location I chose but the lady there was very nice . The person who called me to inform me of the location was not very nice. I would describe Hume as rude

Michael B 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
2.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Very helpful

PAUL S 
Rating:
5.0

Customer did not leave a comment.

Justin M 
Rating:
3.0

Customer did not leave a comment.

Nick Q 
Rating:
4.0

Customer did not leave a comment.

Doug S 
Rating:
3.0

The young lady at the counter was very helpful & pleasant to work with.

viswanathan n 
Rating:
4.0

Customer did not leave a comment.

siv b 
Rating:
5.0

Customer did not leave a comment.

Sean W 
Rating:
4.0

most of the tie-down points in the truck were broken, there were beer cans in the doors and there were food scraps all throughout the cab of the truck

Michael S 
Rating:
5.0

Customer did not leave a comment.

Quinn S 
Rating:
3.0

Had to call for help even though mobile check out. Gates were locked at drop off location. Key drop not very secure.

teresa y 
Rating:
4.0

Customer did not leave a comment.

Todd R 
Rating:
5.0

The power outlets in the truck I had didn’t work

Andre M 
Rating:
4.0

Customer did not leave a comment.

Michael V 
Rating:
5.0

The guy that checked us out was very helpful and friendly and made it a very fast smooth process.

David V 
Rating:
5.0

Simple, easy drop off

Bradley F 
Rating:
4.0

Customer did not leave a comment.

Michael V 
Rating:
5.0

Don't advertise that they have any appliance dollys here. I had to drive to another location in another city to pick one up. It should've been free of charge for that inconvenience.

Suzanne A 
Rating:
5.0

Customer did not leave a comment.

Marlyn S 
Rating:
5.0

Customer did not leave a comment.

Terrence K 
No reviews have been submitted for this location.

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