Customer did not leave a comment.RAYMOND H.
Customer Reviews for Westwood Mini Storage
(U-Haul Neighborhood Dealer)
Strongsville, OH 44149
(At the corner of Prospect and Westwood)
Services at this Location:
- Mon–Sat8 am–5 pm
- Sunday9:30 am–4 pm
Special Operating Hours
- 12/23/2023: Closed
- 12/24/2023: Closed
- 12/25/2023: Closed
- 12/31/2023: Closed
- 1/1/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Terry H.
Customer did not leave a comment.Brandy L.
Nothing. Super helpful and even went above and beyond to check for a missing item for us.amanda I.
Customer did not leave a comment.Rachel V.
We dropped off the rental in the evening. But as stated for pick up location, we could not get the app to work necessitating a call to 800 number.Sally S.
great customer servicegeorgia R.
The staff made the experience an enjoyable one even though there was only one 15 foot truck left in the lot. Luckily we needed the larger vehicle. We were also glad it wasn't night time, because one of the tail lights on the U-Haul we rented was out, and i was worried people wouldn't see that we were preparing to stop. So, I drove behind the U-Haul with my own vehicle to make sure it was a little bit safer.Manji A.
Had to be transfered to 2 different locations bc the 1st location didn't have the truck we booked online. The 2nd location the lady was rude and wanted to argue bc I asked a question about the extra miles I would be charged being it was further from my destination. I was told neither her or uhaul good do anything about it. After I told her I'd call uhaul she told me she wasn't helping me any further....even though my reservation was with her gas station. So then I was transferred yet again to my 3 store and finally got the truck 1.5 hrs later. Not a way to start off moving day!Mark U.
Customer did not leave a comment.CHRISTOPHER W.
Could not have been easier!Rich N.
Staff was very friendly and helpful.Karleen K.
Customer did not leave a comment.John E.
Customer did not leave a comment.Dave T.
Customer did not leave a comment.JASON T.
Store hours make it tough to return, otherwise getting stuck with a bullshit $20 "convience" feeRyan C.
Everything was great! Thank you!!Bernadette B.
The customer service rep was extremely pleasant to work with. Would use this location again.Fern K.
The man working was friendly, efficient and great to work with and the entire process was quick and easy.WILLIAM R.
Customer did not leave a comment.Robert P.
Nothing at all.Tom F.
Customer did not leave a comment.James P.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Aidan S.
Customer did not leave a comment.Dylan H.
The customer service representative, Owen, is a consummate professional in all respects, personal, knowledgeable, and customer oriented.Micheal K.
It was very easy to get the truck and to return it. The truck was clean, ready to go when we arrived. Very nice customer service at that location.Joanna J.
Customer did not leave a comment.Keith B.
Customer did not leave a comment.Tressa S.
Customer did not leave a comment.bob P.
Customer did not leave a comment.Joe D.
Customer did not leave a comment.James C.
The young man I dealt with both Saturday & Sunday is the best. Very courteous.larry B.
Thank u the Uhaul drove greatScott S.
Customer did not leave a comment.lawrence B.
I had a good experience with the company and the the guy at the desk was very friendly.Carolyn M.
the pick up and drop off could not have been more easyLawrence B.
Friendly and helpfulCharles C.
Customer did not leave a comment.Bernadette Z.
Customer did not leave a comment.John M.
My pickup location was changed a day or two before pickup. Supplies and equipment I ordered for the move was not available at the pickup location. I had to drive the truck to another pickup location to get supplies.Steven F.
Very Nice experiencePietro T.
The staff was very efficient speedy and friendlyalexis W.
Customer did not leave a comment.Raul M.
Customer did not leave a comment.Zaher K.
Customer did not leave a comment.Rick S.
Customer did not leave a comment.Tammy A.
We had the 24/7 share, however when we went to the location there was a chain lock that didn't allow us to get inKarl M.
Customer did not leave a comment.John Y.
great service from Westwood Mini Storage. the number (1-800-468-4285) does not work.gerald B.
I needed a rental and scheduled in Medina Ohio! I was then told I had to pick it up in strongsville. They said I had to bring it back to strongsville! I could not drop off in Athens! However in looking at uhaul estimates it would have been 178! Athens is 196 miles from medina to Athens! I bought insurance so I did not have to worry! Instead I am being charged 379! I called and spoke to someone! She would not listen to me, pretended she could not hear me after I requested to speak to a manager, I could hear her breathing! She then came back on I requested a manager, then after a long wait I was hung up on and no manager! My rental is under 330-715-6870! Please have someone call me back as this rate is nothing as I was quoted! Also it was to be keyless, and had to sign a whole different contract at the place where I picked it up! They then said it was a one day and we had to have it back at location by next morning! Please call me 330-715-6870! I feel as if I was hyjacked by uhaulLaura D.
Customer did not leave a comment.Rick U.
It was not the location I chose but the lady there was very nice . The person who called me to inform me of the location was not very nice. I would describe Hume as rudeMichael B.
Customer did not leave a comment.John C.
Customer did not leave a comment.Michael H.
Very helpfulPAUL S.
Customer did not leave a comment.Justin M.
Customer did not leave a comment.Nick Q.
Customer did not leave a comment.Doug S.
The young lady at the counter was very helpful & pleasant to work with.viswanathan N.
Customer did not leave a comment.siv B.
Customer did not leave a comment.Sean W.
most of the tie-down points in the truck were broken, there were beer cans in the doors and there were food scraps all throughout the cab of the truckMichael S.
Customer did not leave a comment.Quinn S.
Had to call for help even though mobile check out. Gates were locked at drop off location. Key drop not very secure.teresa Y.
Customer did not leave a comment.Todd R.
The power outlets in the truck I had didn't workAndre M.
Customer did not leave a comment.Michael V.
The guy that checked us out was very helpful and friendly and made it a very fast smooth process.David V.
Simple, easy drop offBradley F.
Customer did not leave a comment.Michael V.
Don't advertise that they have any appliance dollys here. I had to drive to another location in another city to pick one up. It should've been free of charge for that inconvenience.Suzanne A.
Customer did not leave a comment.Marlyn S.
Customer did not leave a comment.Terrence K.
Customer did not leave a comment.TONY M.
Customer did not leave a comment.Darlene C.
Customer did not leave a comment.DEVAN A.
Excellent customer service. Highly recommendKYLEY O.
Customer did not leave a comment.CHRISTINA C.
Customer did not leave a comment.CHRISTINE S.
When asking for additional equipment to move with that they have it on location. If not, let the customer know so they can make alternate arrangements.DARLENE C.
The truck smelled like cigarettes and sweat - maybe deodorize it or put air fresheners in it? Windshield could have been cleaner - I spent a few extra minutes cleaning that up inside and out when I filled the tank. Aside from that, the truck ran fine and worked well. Your answer options for "was the equipment clean and well maintained?" should have more than 'yes' and 'no'......maybe an in between like 'sort of'.Greg T.
Customer did not leave a comment.Erik G.
Great customer service. Quick and easy process and at a reasonable price. Thank you!NINTI C.
Terrible. Can I please get a call at 440-724-0682? I asked customer service for a manager to call me and no one has called me yet.Melanie H.
Customer did not leave a comment.Sean N.
Truck ran well and location was pleasant to work with.Lonnie C.
I dropped off after hours.TIMOTHY L.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.REBECCA B.
Do a walk around the vehicle with the customer. We did our own and discovered tail light broken. Also tell the customer the starting mileage! We did a key drop off and the young lady had no access to get that key! And would of been unable to close out the rental if we had not taken a picture of our ending mileage. That should not be necessary!kelvin W.
Customer did not leave a comment.ENRIQUE P.
The staff are wonderful and it's always a pleasant experience renting from this location!Nicholas S.
Customer did not leave a comment.Akshay P.
Van was great could have been swept out. Josh is very helpful.DIANE K.
Customer did not leave a comment.Robert H.
Clerk was very friendly.KIMBERLY R.
We scheduled and booked a location closer to the house. They did call and we had to drive 17 minutes further to a different location. And dropping off at a different location was going to be another charge. Not convenient but the process was easy.Dean C.
Not the usual Uhual experience - confusion with the reservation, no text asking to review vehicle condition, no emailed receipt, trouble printing hard copy...but eventually got one. Seemed unorganizedANTHONY F.