Was unable to pick Chuck up at 9 AM as reservation was documented for 9 AM. Had to wait until office opened. There was no key and said truck no way to get into the truck key was locked. No combination was given. Had to wait for office to open. Customer service rep inside. Location was very helpful very nice unfortunately I had to pay an extra hour for moving people to help because they were sitting on their butt waiting for the office to open for an entire hour. The $50 credit comes nowhere near how much I had to pay for an hour of two moving guys sitting there on their behind, waiting for the office to open because we were unable to get the rental truck on time due to careless preparation of truck being dropped off and no information given for the code to get the key. Will never be using U-Haul again. This is my fourth time using U-Haul and I am done never again.
SANDRA G
Springfield Secure Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Springfield, OR 97477
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Kind, considerate and professional.
BARBARA SAlways friendly
MOLLY KMy issue isn’t really with Springfield Secure Storage. However, we were surprised and nervous that the location was closed when we arrived for our 8:30 p/u. Thankfully I was able to check in and get our rental via the U-Haul app (that was a first). My frustration is that I booked the truck for pick up at the U-Haul Glenwood location, where we had a storage unit on premise that we were cleaning out/moving (daughter goes to UO). We are from out of state and not super familiar with the Springfield area. Our reservation was ‘updated’ the night before to the SSS location. Aside from the delays going between both locations, SSS looked like a nice facility.
Heather DPrices are WAY TO HIGH ! One day rental vs 3 day rental . Took it back after one load . Cant afford the 1.39 a mile plus gas. Just stupid no wonder people are buying cargo carriers .
Rebecca R