The neighborhood U-Haul dealer was not professional or polite at all. I called to verify the store hours and the worker was very curt and boarder line rude. And when I sent my mover to pick up my reserved 10 foot truck the dealer did not have it and only offered a van. When I arrived at the drop off to express my disappointment the worker told me to shut up. And refused to close out my order and provide me a receipt. I asked for his name he said it was John Smith. Do NOT do business with this location. Most unprofessional service I have ever received in my life. My move took an entire 6 hours from three round trips to and from instead of one trip with a truck and I had to pay extra for my hired movers. Totally inconvenient and the man at the U-Haul dealer provided no empathy or apologies for his negligence and lack of communication.Emily O.
Moving Truck Rental in South Ozone Park, NY at Temal 99cents & Up Store
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en South Ozone Park, NY 11420
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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This location is perfect they need more small truckRosanna T.
They keep charging our card , well have to call the bank to dispute the extra charges, also we didn't take safe moving but we're being charge for it , from $29 , to $281 , that's for 4 hours and 20 miles , ridiculousNarima J.
Courteous people at this locationRosanna T.
Need more vehicleRosanna T.
It's AwesomeAshiqur R.
Everything for most part went well. The price that's advertised is not even close to what you pay at the end.Genaro J.
Busy store and had to wait about 10 minutes, but well worth it as they were Respectful and would recommend this site to pick up a truck and even shop there while you wait.ANTHONY F.
Clean the vehicleManuel C.
So started with 12 simultaneous text saying my reservation was confirmed and good but not possible. That was followed by a phone call where the attendant lied to me saying the 24/7 gas station I was supposed to pick up the truck at would be closed. And I now had to go to another location (30 min drive) I arrived there and the online pickup told me to come back at 7AM the next day (after my rental would have expired). After a lengthy phone call in the cold, I was rebooked for another location at a 45 minutes drive away. I arrived there to find a truck completely stuck in snow and ice and it took 25 minutes to get someone on the phone to help. Also turns out, that since it was now 7, *I* was late for my 5:30 pick up, and could no longer online check in. I got a very rude lady on the phone and then had to call back to be connected with a person I had to explain everything over and over again. When I was about to give up, I finally got a truck I could use. Because the location was in bum-f nowhere it added 20+ miles to my trip and I somehow I'm the one paying for that.Lucas B.
This location is the best I went to need more trucksRosanna T.
Very friendly staff this is my 3rd time renting from them.Ruvin B.
The location was missing items I had requested. I received the truck with low pressure in the rear left tire. I left an item in the truck after I returned it and was told I can come to the store to retrieve them. I arrive to the store and the truck was already rented by another person, with my item left inside. An overall under-average experience.Kristoffer F.
The van was not clean. Dust and musk smell inside. Being that we are in a pandemic. I would have thought cleanliness is frist priorities for this kinda of company. And then to top it all off it needed air in the back right tire. Also the contact less pick up needs alot of work. Waiting on the phone over 1 hrs to speak with a rep.Melissa R.
My entire u- haul experience was horrible. At this location no one was there to help me. The one lady at the counter just told me to use my phone even though the app told me to go inside and ask for assistance. The truck was filthy inside. One of the tires was going flat. The app was a disaster. Never againbonnie R.
Truck ran well, engine light was on the whole time I drove the truck, but passenger interior should have been a lot cleaner. A damp rag does wonders.Edward W.
Easy pick up and drop off would definitely recommend.Javier F.
I have photos of a the dirty truck and broken mirrorTyrone C.
I didn't get my furniture dolly, even though I was billed for it .Ellis C.
Truck was dirty from inside. I uploaded the pictures upon check in. Wiper was broken! Driver side door falling apart. Poor management at the pickup locations. Employees had no clue how to assist me. The guy seemed to be rolling off his bed. Return was even more problematic. They have no space for truck park. They asked me to find legal parking?!? They should have a lot to park. How will I find parking for a truck in queens residential area?!? Bad service overall. I have renewed many times from U-Haul. But this place is a joke. Not professional at all.Hardeep S.
Make Reservations and return policy more easier to understandMark F.
I've asked you guys time and time again to remove this Email address from this order. This is not the renters Email address.Jeffrey J.
We didn't c ther was no number plate on the truck and we got 3 tickets from police including ticket for adds on it Seriously this sucksPARVINDER D.
Efficient servicedharmendra B.