I requested a pick up time for after hours. I got the confirmation for it. I went there and tried to do the pick up online. The option was not there to pick up my truck... I lost half a day with it and had to pack it in half the time. I had to go back at 7am to get it. The owner told me it wasn't set up right... that is an employee issue, not mine. He would not discount me for the lost time and gave me a rude response saying, â€œdo I want it or not?â€.Leah F.
Moving Truck Rental in Somerville, MA at U-Haul Moving & Storage of Route 16 Medford / Somerville
Somerville, MA 02144
(Rt 16 West @ Boston Ave next to Whole Foods Grocery)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Somerville, MA 02144
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Continue to be better organized and efficientArthur B.
It was just what I needed, easy, on time, perfect, when moving is stressful, U Haul, was completely stress free. Thank youROBERT B.
Mystic Valley in Somerville, MA was the worst Uhaul location I ever dealt with. Most of the staff was helpful but the other portion was AWFUL. I was over-charged for hundreds of dollars and lost property through a tow of my rental, and got NO corporate assistance. S***s A*S. PERIOD.Tatyana M.
The truck hire was fine and the gentleman at the desk where we picked up the vehicle was polite, helpful and courteous. My impression of UHaul was totally changed later that afternoon when I decided to rent a storage locker. I had reserved one by phone and was told it would be on the ground floor but came to find out that it was one Flickr of stairs up. The girl at the front desk was able to find another unit, but her customer service was honestly The worst I have ever encountered - she was too busy playing with her hair and chatting about personal stuff to her colleague beside her and made me feel like I was an inconvenience. I was told when I made my truck reservation that I would qualify for one month free rental if I purchased one month rental. The gent at the desk confirmed I would get one month free and I asked this of the girl who was last to assist me, who I am complaining about and she ignored my question. After I had confirmed the reservation, she then told me I had to rent the unit for 5 months to qualify for a month feee rental and said â€œthis is Medford- you probably spoke to a customer rep in Arizona'. She implied that the offers were not the same in Medford. I only need the unit for 2 months as I am moving to Illinois in June and was looking into your U-boxes- but am now reconsidering this because of the way I was treated by the girls behind the counter who I could hear laughing immediately I turned to leave. It took me 1/2 to locate my storage unit and they rattled off the instructions so quickly and unprofessionally that I understood none of it. Moving furniture is stressful enough without the added hassle of unpleasant and unhelpful staff!! I was quite upset by the whole interaction. I would like to have my 2nd month free storage confirmed - I was told on 3 separate occasions that my truck rental qualified me for one month free storage. At no time was I told that I would have to rent it for 5 months to qualify. I look forward to hearing from someone soon. With regard to this. Sincerely Elizabeth ConneelyElizabeth C.
The truck was filthy. Dashboard got VERY hot to touch while driving on highway.CASSANDRA C.
Improve equipment return process. I didn't know what to do when i got back to the store to return the truck. Having clear directions would be helpful.PRAJWAL S.
Everyone in the store is kind and helpful! Highly recommend this location!!Jobina K.
Tried to voice my concerns and dilemma to the workers, was cut off before I could explain in full detail what it was. They were very short and hostile for no reason. I rent from uhaul weekly at different locations and this one was not good experience associate wise. Literally 20 people at my time of pick up. Was 45 min in line. My truck was dirty, gas incorrectly marked, one of the worst trucks I've ever had.......JONATHAN S.
Excellent experience with everyone and everything at this location Highly recommend to anyone for there moving needs !!!!John P.
This was my first time renting a trailer from uhaul. From Check-in to Check-out the team answered all my questions and helped me secure the trailer to ensure my trip would be safe. I will continue to do business with this location as long as I am in business.NICHOLAS O.
There was trash in my vehicle. The person at returns was disengaged and minimally communicative.CHRISTINA M.
Very professional. I recently went to a different UHaul for a rental and believe me I noticed a difference! This location is the best as far as I'm concerned. Professional, polite and they all had a mask on! I won't go to any other location in the future.Elizabeth D.
Staff are very friendly and helpful as well as very professional.Wentao L.
It was easy and pretty economical to move our stuff this way.ELLIOT E.
My experience was great, no recommendations at this time.AUDENO B.
Customer service guy was great! knowledgeable, friendly, and even funny. he's a great asset.MARK M.
Not charge for extra miles when the u-haul was from point a to point b???Ava F.
YOU MADE MY EXPERIENCE VERY BAD. I RETURNED THE VAN AFTER HOURS. THERE WAS A BIG SIGN TO USE MYUHAUL.COM. THAT URL NEVER WORKED AND I WAS RUNNING OUT OF TIME TO TAKE CARE OF MY BUSINESS. I TRIED TO CALL CUSTOMER SERVICE, NO ONE ANSWERED. AFTER A LONG WHILE I FOUND A LINK TO UHAU.COM/SHARE WRITTEN IN SMALL LETTERS AT MY WAIST LEVEL. I WASTED ABOUT AN HOUR OF MY PRECIOUS TIME BECAUSE SOME LAZY GUY DID MOT REMOVE A OLD BOARD OR CHANGE IT. GOOD BYE FOR EVER.CHIDAMBARAM R.
Done in a day. I could not ask for more. Thank you.FORREST M.
This location works like a well oiled machine. I will continue to do business with this location as needed. Thank you for all that you do and keep up the great work!Nicholas O.
Seemed well organized and cleanRAY W.
Everything is great. Keep up the good job. Shout out to Francesca, very knowledgeable, friendly and politeDalton D.
Very polishedWINDER C.