The Rental experience was fine and the customer service at the location was fine. However the return experience and response by the customer service call center was incredibly frustrating. We couldn't return the vehicle due to there being no space available, as other returned vehicles were parked improperly. We called U-haul corporate customer service and they were not helpful when we were trying to find a way to drop it off that night. The only suggestion they had was to drop it off the next day which wasn't an option for our move. We ended up leaving it parked on a legal spot on the street that was metered, against their recommendations. There needs to be better planning for situations where the rental site does not have parking available, because this does not make me want to use u-haul again.Christopher M.
Moving Truck Rental in Seattle, WA at Mail Etc Inc
(Distribuidor de U-Haul del vecindario)
Seattle, WA 98105
Services at this Location:
- Lun. - vie.: 10 a. m. - 5 p. m.
- Sáb.: 10 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Seattle, WA 98105
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
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There is no free parking in this area, so if you are driving to pick up a U-Haul, expect to pay for parking while you use the vehicle. It is difficult to find as the U-Haul shows up as a very small sign in the window of another business. While there was a sign in the truck we rented that requires you to clean out the truck before returning in order to avoid a fee, the truck we rented had quite a bit of bird seed in it that had not been swept. We brought it back cleaner than we found it. Furthermore, we returned it with more gas than it had when we rented it. It would be nice if everyone could rent it with a full tank of gas and return it with a full tank of gas rather than requiring the user to take a photo of the fuel level before and after using the vehicle. Finally, I will say that the website we used to secure the rental was not at all user friendly. Every step of the reservation process offered lots of additional equipment rentals, many of which were already selected with various quantities, so we had to be careful not to click "next" too quickly as we would automatically be signed up for additional rentals that were not necessarily relevant to our situation. It would be nice if all extra rental options were posted on one single page with no quantities filled in so that one would not accidentally end up with anything extra by mistake.Glenn J.
Contact free pickup was advertised. At arrival the owner of Mail Exp in formed me that they did not do that due to vehicle theft. I recommend that contactless pick up be taken down from that locations profile.WESLEY G.
The alley is a bit narrow which made it difficult to bring the truck onto the main street.Chiehning L.
Very efficient and friendly salesladyharold T.
Very convenient and smooth process.STEPHANIE S.
I did not receive the furniture pads or the furniture dolly. Please let me know if you can process a refund for the amount of $12.Anna W.
I had an outstanding balance from my last rental 7 months ago. My card should have ran when I got the rental back then, but it didn't. I never got any notice, any calls, any statements that I had a balance. Then today when I went to get my reserved rental, my account was locked because of this unknown charge. This put my move schedule off by hours because I was only Uhaul customer service for an extended amount of time, then when I entered my card over the phone, my address was entered incorrectly so my credit card got locked and I had to call my credit card company! Then uhaul again! From this experience alone I might never use uhaul again.Rachel T.
Lock box was broken had to go and find the person almost when she was closing, the verification process took so long and seemed unnecessaryaidin T.
The overall experience was great, and the truck I was given was in good condition, clean and smelled good. The lady at Mail Etc. Inc was great, friendly and understanding, since I needed the truck on Christmas day. The lock boxes were not working, but we had a simple workaround, so I wouldn't count it as a negative, but its not a positive either. I would recommend this location.DHRUV B.
The woman working the desk and phone was very professional and efficient. I felt like I was in good hands.LUKE T.
A head's up about minimal parking for my car would have been nice.Alex U.
The staff at Mail ETC. was great!BRANDON URS W.
Being able to return the truck to a different location than the pickup would have significantly improved the experience.Alexandra D.
The truck I rented had several problems (see below) yet the lady at the counter was amazing; she helped me with my reservation at a light speed, provided all the necessary information. She was very understanding and solution oriented. Problems with the truck: - engine start key wasn't functioning properly; I had to try 10-15 times to make the truck starting - cargo door stuck in the middle of opening or closing - it was probably the noisiest truck I ever rented (and believe me I rented a lot); it was as if it would disassemble in the middle of the road If it wasn't for the counter lady, I would rate way lower but she saved my day ThanksBURAK T.
Truck was damaged and I spent a lot of time photographing damage that hadn't been documented. Check engine light was on. The biggest issue was that the ignition is not turning properly or the key is old. Every time I started it I had to try at least 15 times, jerking the steering wheel back and forth before the key would turn.Laura W.
Super easy pick up and drop off. Very clear instructions, and we were able to get everything moved without a hitch.Rachel L.
I picked up the truck and got about 5 miles down there road to pick up the person helping load. That was when I found out the padlock key wasn't on the key ring, so I called Mail Etc. who said they had forgotten to give it to me, so I had to turn back to pick up the keys. ON TOP of that, I was charged for the mileage and gas for them forgetting to give me the keys and having to turn around.Peyton R.
There were Cheetos and graffiti all over the truck. We reported it when we got the truck that it wasn't clean and then when we returned we said no it's not clean but then it wanted to charge us a cleaning fee. Not a good experience. Truck drove nicely though!Garrett M.
My truck got abruptly cancelled and I had to wait on customer care for 50 min. Then when I did get the truck at 10:pm it took till10:40to approve and get me the code. Poor service, and very poor experience.Aayush P.
Loved renting from Mail Etc, lady is wonderful.Kyle R.
turning in logistic was not clear.Jae C.
It would be way better if a real person was issuing and receiving the vehicle. I had problems with the app. The van had graffiti and I couldn't upload photos of them, I could only write the comment.Tvrtko T.
Only problem was that the truck was covered in graffiti, not a big dealKalen R.
Very good customer service.Betsy C.