Customer Reviews for Mail Etc Inc
(U-Haul Neighborhood Dealer)

1,080 reviews

4730 University Way NE   Seattle, WA 98105

(206) 524-4046

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(206) 524-4046

4730 University Way NE
Seattle, WA 98105

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Anne C 
Rating:
5.0

Customer did not leave a comment.

Rachel D 
Rating:
3.0

The owner is great, super easy to work with. The only thing is that the area gets pretty sketchy late.

Ivan W 
Rating:
2.0

Truck was broken and filthy. I feel bad saying this because the woman who works there is really nice and I’m sure it’s because people try to break into the trucks every night. Not her fault, but the truck was in terrible condition. The keyhole and door were broken, there was a dent where someone had tried to pry the window open, there were dents on every other part of the truck, almost all the plastic interior parts were broken, and there was no lock on the truck. It was covered in graffiti. Really, I feel bad saying this because the people who work there seem like they’re honest and doing their best. But it would have been unsafe if I needed to lock the back or if I needed to exit the cab quickly in an emergency.

Hannah B 
Rating:
4.0

Customer did not leave a comment.

Nicoletta S 
Rating:
4.0

Customer did not leave a comment.

YU C 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W 
Rating:
5.0

Great customer service; great product; great experience

Chad B 
Rating:
5.0

Customer did not leave a comment.

Shubroto S 
Rating:
5.0

Customer did not leave a comment.

Miguel D 
Rating:
5.0

This was the second time I rented from this location this week and the van I was issued was far superior to the one I had for my first rental. The service was excellent both times but the condition of the van I used during the first rental was less than satisfactory.

Samuel M 
Rating:
5.0

There was a strong odor that permeated the van. It smelled like it had been filled with smoke from a wood fire.

Samuel M 
Rating:
5.0

The lady was super nice.

Kevin M 
Rating:
4.0

People were great and efficient. More extensive hours may benefit some customers.

Ben M 
Rating:
5.0

Customer did not leave a comment.

Adam M 
Rating:
5.0

Customer did not leave a comment.

Edward T 
Rating:
5.0

We rent a van every year for our annual fundraiser to support the Arboretum Foundation here in Seattle. Your excellence of service makes our job a LOT easier. Thank you to the folks who run the University U-Haul. You are awesome! Tess Forte, Arboretum Foundation

Therese F 
Rating:
5.0

Customer did not leave a comment.

Jaedin D 
Rating:
5.0

Make it possible to call the location on the phone about equipment pickup / return.

Vasily L 
Rating:
5.0

Customer did not leave a comment.

Edward T 
Rating:
5.0

Customer did not leave a comment.

SCOTT S 
Rating:
5.0

Customer did not leave a comment.

AMANDA V 
Rating:
4.0

Ensure vehicle is clean inside.

Nick B 
Rating:
5.0

Customer did not leave a comment.

Marguerite W 
Rating:
5.0

Great service from the woman who runs the location. Easy pickup and return.

Jimmy E 
Rating:
5.0

Customer did not leave a comment.

Donna J 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS B 
Rating:
5.0

Easy and in and out quickly

Terri S 
Rating:
5.0

Customer did not leave a comment.

Samuel M 
Rating:
5.0

Customer did not leave a comment.

Andrew F 
Rating:
1.0

took advantage of a customer, not recommended

Tommy L 
Rating:
5.0

It’s not a big deal at all, but the unit wasn’t clean.

Joe H 
Rating:
4.0

Customer did not leave a comment.

Adithyaa V 
Rating:
5.0

Customer did not leave a comment.

dorian h 
Rating:
5.0

It’s my first time to use U-Hall. The lady is very kind and patient. The entire rental and return process was smooth. This is an excellent experience for me!

Wen Z 
Rating:
5.0

Customer did not leave a comment.

Wei-Mei H 
Rating:
5.0

Customer did not leave a comment.

Nikhil S 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Aditya K 
Rating:
5.0

Customer did not leave a comment.

Wai H 
Rating:
5.0

Customer did not leave a comment.

Desi D 
Rating:
5.0

For the convenience of all customers, renting vehicles, Insist that all customers are required to bring all vehicles back with a full tank of gas or they’ll be charged $100 or $200 I realize that means someone Hass to fill the tank up with gas when it comes back not full, but somethings should be done…overcharge the customer that left it low and give a credit to the next customer to make up the difference when they fill up the tank. It’s lovely to have new equipment and such a convenient and will run place as male, etc.inc.

Andrew O 
Rating:
5.0

No comments really easy!

Tani S 
Rating:
5.0

Very professional and friendly service!

Baron C 
Rating:
5.0

Customer did not leave a comment.

Ken T 
Rating:
5.0

Customer did not leave a comment.

ANNETTE K 
Rating:
5.0

Awsome service!

Alexei S 
Rating:
4.0

The location was a bit hard to spot at first. Maybe make bigger signs? Thanks! 🙂

DORA C 
Rating:
5.0

Customer did not leave a comment.

Shobhit V 
Rating:
5.0

Customer did not leave a comment.

Kelly B 
Rating:
5.0

Customer did not leave a comment.

ROBERT C 
Rating:
3.0

People were courteous and efficient but the University district is a rough place. people doing drugs out by the truck and such. Typica seattle.

Kimberly R 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C 
Rating:
5.0

Quick and efficient!

TOM S 
Rating:
5.0

Super easy check in and convenient location. It was especially fast because I did most of the check in online first.

Andrea A 
Rating:
5.0

I had a great experience! I needed to extend my reservation several times and was able to. The van drove beautifully. Made my move go very smoothly. Highly recommend UHaul! It would be nice if the van had a side door on both sides.

joan w 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
5.0

Customer did not leave a comment.

Nathan W 
Rating:
5.0

Customer did not leave a comment.

John O 
Rating:
5.0

Customer did not leave a comment.

ZILONG Z 
Rating:
5.0

Had computer issues while renting. The lady kept a smile on her face

Linda B 
Rating:
5.0

Customer did not leave a comment.

Genevieve J 
Rating:
5.0

everything was as advertised. pick up and drop off went smoothly. the equipment worked well for my need.

timothy j 
Rating:
5.0

Everything was great

Aaron G 
Rating:
1.0

Person working at the location was very rude and short with us. We rented a cargo van and it was dirty, and barley a quarter tank left. The ONLY good thing about this location was the two cute senior? dogs wandering around. The one star in the review is for the dogs. Will never go back and would never recommend to anyone.

klas j 
Rating:
4.0

Customer did not leave a comment.

Ben A 
Rating:
5.0

Customer did not leave a comment.

Kurt S 
Rating:
3.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Kendall F 
Rating:
4.0

Friendly and courteous staff. Decent van. Difficult to park nearby. Maximum pay street parking that I found was four hours.

Gary F 
Rating:
5.0

Customer did not leave a comment.

Pamela D 
Rating:
4.0

Provide a photographic method to report the fuel status on the checkout website.

James S 
Rating:
1.0

I need to fill out an incident report....I was exposed to toxic fumes from your nasty truck... Also you made 3 unauthorized charges to my debit card....stop stealing from me.

daniel n 
Rating:
5.0

All was easily done. My only complaint is use of the software to order the truck. Downloading my driver's licence was difficult and asked for again after it was already loaded.

Gerald G 
Rating:
5.0

The Uhaul had a small hole in the roof so it's good that it didn't rain because all of your stuff in the truck would get wet!

Michael A 
Rating:
4.0

Customer did not leave a comment.

Richard S 
Rating:
4.0

Customer did not leave a comment.

Noah H 
Rating:
5.0

Customer did not leave a comment.

Carol L 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Customer did not leave a comment.

ALEX C 
Rating:
4.0

Customer did not leave a comment.

Heteng Z 
Rating:
4.0

The person who owns this location is terrific, so the service was excellent.

George M 
Rating:
5.0

Customer did not leave a comment.

Avery L 
Rating:
4.0

The staff were friendly and the van was clean. The only real challenge was that parking or car was difficult when we came to pick up the van.

Scott P 
Rating:
5.0

The staff made this move so easy! They were super flexible, and helpful in determining what kind of truck or vanwe needed!

christina a 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
4.0

Everything was fine.

Ryan P 
Rating:
5.0

Really friendly and helpful staff. Service was above and beyond. Highly recommend.

Alejandra D 
Rating:
5.0

Customer did not leave a comment.

Jay Y 
Rating:
5.0

Customer did not leave a comment.

bruce b 
Rating:
5.0

Customer did not leave a comment.

patrick d 
Rating:
5.0

Customer did not leave a comment.

Lynda M 
Rating:
5.0

Customer did not leave a comment.

Thomas Y 
Rating:
1.0

Where the vehicles are and where the office is are two different locations on different sides of the street. Also NO KEY DROP BOX. AND poor website … the cost per mile was NOT INDICATED when I made the reservations. NEVER AGAIN.

madelyn l 
Rating:
1.0

I mean the location is convenient for people but it’s also in a sketchy area. The van also was vandalized but that’s not really your fault.

Rebeca A 
Rating:
4.0

Everything worked fine, but the cargo van is covered in graffiti so looks pretty sketchy when you’re driving around. It doesn’t really look like a U-Haul

Andrew S 
Rating:
4.0

Service was just fine, but the trucks are around 90% covered in graffiti on the exterior.

Luis J 
Rating:
4.0

Customer did not leave a comment.

Sonia C 
Rating:
3.0

Parking area for vehicles is fairly small and it's a little challenging to maneuver in and out of the lot in anything bigger than a van. The vehicle we rented was extensively covered in graffiti, although this was no fault at all of the business owner but an unfortunate reflection of the neighborhood situation. Anything Uhaul can do to help secure more protected parking for the business would likely be appreciated by both customers and the business owner.

Stephen P 
Rating:
5.0

This is not the fault of the business, but the vehicles are covered in graffiti.

David H 
No reviews have been submitted for this location.

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