Customer Reviews for Mail Etc Inc
(U-Haul Neighborhood Dealer)

1,014 comentarios

4730 University Way NE   Seattle, WA 98105

(206) 524-4046

Horario

  • Mon–Fri
    10 a. m. - 5 p. m.
  • Sábado
    10 a. m. - 2 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(206) 524-4046

4730 University Way NE
Seattle, WA 98105

Servicios en esta ubicación:

Horario

  • Mon–Fri
    10 a. m. - 5 p. m.
  • Sábado
    10 a. m. - 2 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Kurt S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendall F. 
Clasificación:
4.0

Friendly and courteous staff. Decent van. Difficult to park nearby. Maximum pay street parking that I found was four hours.

Gary F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela D. 
Clasificación:
4.0

Provide a photographic method to report the fuel status on the checkout website.

James S. 
Clasificación:
1.0

I need to fill out an incident report....I was exposed to toxic fumes from your nasty truck... Also you made 3 unauthorized charges to my debit card....stop stealing from me.

daniel N. 
Clasificación:
5.0

All was easily done. My only complaint is use of the software to order the truck. Downloading my driver's licence was difficult and asked for again after it was already loaded.

Gerald G. 
Clasificación:
5.0

The Uhaul had a small hole in the roof so it's good that it didn't rain because all of your stuff in the truck would get wet!

Michael A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Noah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heteng Z. 
Clasificación:
4.0

The person who owns this location is terrific, so the service was excellent.

George M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Avery L. 
Clasificación:
4.0

The staff were friendly and the van was clean. The only real challenge was that parking or car was difficult when we came to pick up the van.

Scott P. 
Clasificación:
5.0

The staff made this move so easy! They were super flexible, and helpful in determining what kind of truck or vanwe needed!

christina A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
4.0

Everything was fine.

Ryan P. 
Clasificación:
5.0

Really friendly and helpful staff. Service was above and beyond. Highly recommend.

Alejandra D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas Y. 
Clasificación:
1.0

Where the vehicles are and where the office is are two different locations on different sides of the street. Also NO KEY DROP BOX. AND poor website … the cost per mile was NOT INDICATED when I made the reservations. NEVER AGAIN.

madelyn L. 
Clasificación:
1.0

I mean the location is convenient for people but it's also in a sketchy area. The van also was vandalized but that's not really your fault.

Rebeca A. 
Clasificación:
4.0

Everything worked fine, but the cargo van is covered in graffiti so looks pretty sketchy when you're driving around. It doesn't really look like a U-Haul

Andrew S. 
Clasificación:
4.0

Service was just fine, but the trucks are around 90% covered in graffiti on the exterior.

Luis J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sonia C. 
Clasificación:
3.0

Parking area for vehicles is fairly small and it's a little challenging to maneuver in and out of the lot in anything bigger than a van. The vehicle we rented was extensively covered in graffiti, although this was no fault at all of the business owner but an unfortunate reflection of the neighborhood situation. Anything Uhaul can do to help secure more protected parking for the business would likely be appreciated by both customers and the business owner.

Stephen P. 
Clasificación:
5.0

This is not the fault of the business, but the vehicles are covered in graffiti.

David H. 
Clasificación:
5.0

Everyone I spoke with / worked with / helped me at this location was FANTASTIC. they were quick and friendly and polite and helped guide me out of the parking lot and I really can't say enough good things about the experience I had with the people there. Unfortunately, this is not a uhaul branded location, and they are at the mercy of uhaul for maintenance on the trucks they have. The trucks were not well maintained. Uhaul could make this place better by offering better maintenance to their non branded locations. My truck needed an oil change, had a few loose dials, and a big chip in the windshield. It would be better if the truck were in better shape.

Justin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ric B. 
Clasificación:
2.0

I wish I would have been told I would have needed additional verification. I was at the site wasting half an hour of my four hours of truck rental because it needed my passport or lease agreement, who carries that with them? I also think the gas gage was off because I had to put at least 5 gallons of gas in my truck when I drove it a total of 15 miles and it was still saying the gas wasn't as full as when I got it.

Adrianna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yixuan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bart L. 
Clasificación:
5.0

El cliente no dejó un comentario.

genevieve M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nuria V. 
Clasificación:
5.0

The woman who helped me was the best uhaul employee/ owner I have ever met. I've been to so many Uhauls over the years and this was my best experience with customer service. She was upfront about costs and very courteous. ¡Gracias!

Sharon R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tori C. 
Clasificación:
5.0

I really like this location. This is the second time that I have used it, and both times were great. The customer service is professional and friendly, and with light rail, the location is even more convenient

Michelle A. 
Clasificación:
2.0

Van reaked of weed. Gave me a headache. Parking the vans were impossible there.

William P. 
Clasificación:
5.0

Vehicles have been spray painted which is hard to avoid in that location but the interior was nice and well maintained and the customer service was great.

Joseph B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ji K. 
Clasificación:
4.0

The store owner was really helpful; they called me the day before the rental was set to start to let me know the lockbox was broken, but that I could come by in-person to pick up the van no problem.

Peter F. 
Clasificación:
5.0

This U-Haul location does not have after hours pickup. I think there's. Glitch in the system allowed me to make a reservation. Thankfully the store manager called me and let me know I needed to come pick up earlier.

MARISA L. 
Clasificación:
1.0

Van was dirty and smelled bad inside. Tons of graffiti on outside, which is not documented, so I had to note all of it.

Shawn L. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane B. 
Clasificación:
3.0

Being me a uhual that isn't absolutely covered in graffiti with a broken mirror. Why did you do that?

CHRISTOPHER S. 
Clasificación:
5.0

So easy!

Corey D. 
Clasificación:
2.0

The four trucks are parked in a tight alley that is hard to navigate. All the trucks had some spray paint on them. There was an old picture frame on the dash board, so clearly the truck hadn't been cleaned or looked at between customers. The truck itself ran fine. I also thought I was doing a completely online rental, but that wasn't available at this location, which I didn't know about until it was pickup time. The process at the desk turned out to be really quick. Also, I did not know that I would be charged $1.19 per mile, so my estimated costs for the rental were almost double from what I was originally quoted. Other than all that, the experience was fine.

VIRGINIA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henri O. 
Clasificación:
1.0

The alley is really hard to get out of. Also, return was a problem since this location required to parallel park a van in a narrow alley. The van itself was graffitid all over the outside and there were pieces of broken glass in the back.

Ummesalma A. 
Clasificación:
5.0

The truck has a small leak on the roof of the cargo box, in the forward left corner, but other than that it is just fine

christian R. 
Clasificación:
1.0

Make sure your trucks don't have a mechanical problem before people rent them out.

Neeraj G. 
Clasificación:
2.0

The worker at the pickup location was helpful and friendly. However, all of the vans and trucks were covered in graffiti and there was trash stuffed up the tailpipe. This site needs better security, given the neighborhood it is in. Also, if nearby all-day parking for my personal car was available that is something that I would have paid extra for; all the street parking within like 1/2 a mile was 2-hour limited.

Nick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD O. 
Clasificación:
4.0

Getting out of the parking space was really tough, took 30 minutes. Had to ask for the keys of another U haul to get out eventually. Would be helpful if there was some direction on how to best get out of the alley.

Charlotte H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

haein K. 
Clasificación:
5.0

The person managing it was very nice and professional. I had no idea that mail store existed, and I plan to go back there for my shipping needs.

Catherine C. 
Clasificación:
4.0

Store owner was very nice and helped with an issue. It's not her fault the truck was spray painted.

Arnold C. 
Clasificación:
4.0

El cliente no dejó un comentario.

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESLEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARGUS H. 
Clasificación:
3.0

El cliente no dejó un comentario.

TALIN W. 
Clasificación:
2.0

It was impossible to park the truck back in the spot I picked it up from. It was an insanely tight squeeze

Edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
2.0

it was a 100 degree day and the AC didnt work.

Tara C. 
Clasificación:
5.0

Service was perfect

charles B. 
Clasificación:
5.0

good value, new and well-maintained truck. Fast service. I wouldn't do anything different.

dan Z. 
Clasificación:
2.0

I reserved the vehicle via the U-Haul web site, and had to pick it up and return it to the assigned location a considerable distance away--while there were three identical trucks at another U-Haul location only three blocks from our house.

ARTHUR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shon M. 
Clasificación:
5.0

The representative that I worked with was so nice & got me on the road fas.

DESIREE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalia C. 
Clasificación:
3.0

I did not receive a contract at time of rental. When I started the truck the tank was at 7/8th full. After use I refilled the truck to 7/8th, but after the fact I was charged additional money because it was not completely full on return. If I had received the contract stating it had to be full I would have filled it completely. The truck location is difficult to get in & out of, and the alley where you part was frequented by homeless people. Won't go here again.

Tanya G. 
Clasificación:
2.0

The provider did not tell me that I had to fill out a form online when I dropped the vehicle off after hours. I locked the car with the keys inside as instructed and then saw I was supposed to take pictures/be with the truck for the inspection. I didn't open the Uhaul link texted to me until after I had finished moving and locked the truck and felt it was completely unprofessional that there was no mention of this additional step. I could pay $20 and have the Uhaul provider do this check out process for me the next morning which felt like such a scam considering they didn't tell me to fill out the form upon returning the vehicle. I was really frustrated. Not only that but the facility that I rented the vehicle from had 2 dogs in the back and there were dog pee pads with poop on them sitting on the floor for the whole store to see. So gross.

Caitlin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lalit P. 
Clasificación:
3.0

The Rental experience was fine and the customer service at the location was fine. However the return experience and response by the customer service call center was incredibly frustrating. We couldn't return the vehicle due to there being no space available, as other returned vehicles were parked improperly. We called U-haul corporate customer service and they were not helpful when we were trying to find a way to drop it off that night. The only suggestion they had was to drop it off the next day which wasn't an option for our move. We ended up leaving it parked on a legal spot on the street that was metered, against their recommendations. There needs to be better planning for situations where the rental site does not have parking available, because this does not make me want to use u-haul again.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
1.0

There is no free parking in this area, so if you are driving to pick up a U-Haul, expect to pay for parking while you use the vehicle. It is difficult to find as the U-Haul shows up as a very small sign in the window of another business. While there was a sign in the truck we rented that requires you to clean out the truck before returning in order to avoid a fee, the truck we rented had quite a bit of bird seed in it that had not been swept. We brought it back cleaner than we found it. Furthermore, we returned it with more gas than it had when we rented it. It would be nice if everyone could rent it with a full tank of gas and return it with a full tank of gas rather than requiring the user to take a photo of the fuel level before and after using the vehicle. Finally, I will say that the website we used to secure the rental was not at all user friendly. Every step of the reservation process offered lots of additional equipment rentals, many of which were already selected with various quantities, so we had to be careful not to click "next" too quickly as we would automatically be signed up for additional rentals that were not necessarily relevant to our situation. It would be nice if all extra rental options were posted on one single page with no quantities filled in so that one would not accidentally end up with anything extra by mistake.

Glenn J. 
Clasificación:
2.0

Contact free pickup was advertised. At arrival the owner of Mail Exp in formed me that they did not do that due to vehicle theft. I recommend that contactless pick up be taken down from that locations profile.

WESLEY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Junhong C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
4.0

El cliente no dejó un comentario.

HOA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
4.0

The alley is a bit narrow which made it difficult to bring the truck onto the main street.

Chiehning L. 
Clasificación:
5.0

Very efficient and friendly saleslady

harold T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron H. 
No se han enviado comentarios para esta ubicación.

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