The previous renter did not return the van on time and I spend 30 minutes on hold with customer service before I could even speak to someone.JENNIFER A.
Moving Truck Rental in San Francisco, CA at U-Haul Box Store of Downtown
San Francisco, CA 94103
(S Of Market)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
Alquileres locales para mudanzas de ida o en la ciudad en San Francisco, CA 94103
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 3.0 Average Customer Rating
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Your valuable feedback will help us serve you better.
The van/share I reserved was not at the location because the rental for the previous customer was extended. Please help me to understand why I was not notified. We had already driven a considerable distance and then had to drive across the city to the other location and then pay a $14 facility fee. Worst, it cost me valuable time and put me behind scheduleLoren T.
Good service. Location is convenient, but parking to access the location is not. Probably not much can be done about it though.GREGORY L.
The custom service team is impatience and rudeYAN R.
It was a very easy experience. I changed the date of my reservation a few times and everyone I spoke to on the phone was very helpful and pleasant. Same with the in-store staff.Julia B.
Be more transparent with pricing.KARL A.
Staff was rudeJORGE G.
I was concerned by the length of time it took for me to get in my reserved vehicle, the process of calling other contacts etc. But the store staff went out of their way to make sure I got enough time with a truck. However once I was moving I did discover a mess in the truck that looked like poop.Morgan M.
Beam on Valencia Street stop shelf with me thank you for everythingJEFFREY F.
The key to the lock was not on the set of keys given! Luckily key lock broke and we were able to get in but had it not we would've had to travel all the way back.Jamie N.
The inside of the trailer was very dirty but I didn't see it until after arriving at my location.JOEY N.
Drop offs after you close is a little difficuct to when the parking the car. We weren't sure where to park, the lot in front of the store was full. and we were worried that if we parked in the wrong stop we would get charged extra.Travis S.
Clean truck windshields more frequently. Inside and outside.Adrian V.
The van was super dirty. They had to clean cigarette buds and trash before I would drive it. Just kind of a gross upkeep of that place overall.Annika A.
Charged 10 dollars extra for no reasonBRIAN C.
When we picked it up the vehicle was parked in a very poor location. It was difficult to get the vehicle out of the parking lot and would not have been possible had there not been two of usSAWYER M.
I don't even know where to start with what can be done to improve the next customers experience, my experience with uhaul was complete trash, from beginning to end, also getting charged an extra $20 for no reason sealed the deal with my opinion on this companyROBERT ARTHUR B.
Need access to U-Haul pickup trucks.Raymond M.
After an exasperating morning with UHaul Share I went to this location where I have rented before. The gal was nice to listen to my complaints, cancelled my old reservation and entered a new one. After I drove 95 gas tank was empty. I made to gas station only to find that gas fill pipe was clogged which made it almost impossible to fill. A kind station attendant took the time to eek the gasoline into the tank so I could return home. Also, the warning light continued to light regarding improper tire pressure. When I returned vehicle I noted these issues to UHaul store rep and he continued to tell me it was the gas stations fault and the fault of the homeless people in the area who â€œmess with their vehiclesâ€. It is UHauls responsible to ensure their vehicles are in proper working condition. I will never use this company again. You do not have properly maintained vehicles which put drivers lives in danger, you have idiots working in the stores and your website and customer service is so lacking it is useless.FELICIA D.
people friendly help full made everything ez going to rent again same place this weekKenneth K.
train your employees; have a lot that fits the trucks; make pricing transparent; don't lie about gas levels to nickel and dimeTHOMAS W.
Vehicle reeked of marijuana smoke. Online rental process was hands down the worst online transaction I have ever had.Timothy M.
The phone app is pretty complicated. But the personnel at my I-haul location were extremely helpful. Location is much recommendedMakram A.
over charged and no refund issued as promisedMCNAIR E.
Was yelled at by employee for parking in wrong spot. Told manager about it, but no response. Met back up with 1st employee outside, and said she shouldn't talk to customers that way. She just snidely told me to â€œ go tell the managerâ€. I left at that point... Later when I check my emailed receipt I found that I was overcharged by over $200. Receipt said I put 313 miles on van I had for 5 hours, when in fact I put on 37 miles. Also charged $65 fuel charge when I refilled tank to previous level... Luckily when I called there was another manager on duty. He checked the van, and refunded my overpayment... What a terrible experience! I've used uHaul at this location many times in the past, and I don't believe that I would ever use uHaul again.DAVID H.