The location and attendants and rental experience were great. what was TERRIBLE was the after hours return experience. I tried unsuccessfully to log on to go return my vehicle for close to 20 minutes, then called your 1800 number to ask for assistance, and the person I was talking to kept trying to get me to do it online after I already told him that wasn't working; after about 5-10 minutes of this he just hung up on me! definitely left a VERY BAD impression on me.Carlos C.
Trailer Rental & Towing in San Francisco, CA at U-Haul Box Store of Downtown
San Francisco, CA 94103
(S Of Market)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
Alquileres locales para mudanzas de ida o en la ciudad en San Francisco, CA 94103
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The young man that met us when dropping off the van was extremely helpful.FELICIA K.
The cleaning should be every day since it is under the central freeway need cleaning oftenGerman M.
I don't remember the woman who helped me but she was incredible! Helpful, friendly, and patient. I've never had a bad experience with a Uhaul employee before, and yet she still went above and beyond!Robert T.
The Valencia Street location is staffed with knowledgeable and friendly people. They are great to deal with and made the process easy. The U-Haul online experience, not so much. The website is buggy and you end up doing things twice. Once online and once in person which you sought to avoid by doing the online thing in the first place. Lucky for you the employees are great and will speed you along.Linda C.
I don't like having to pay for so many FEES ! U-HAUL IS UNFAIRLY CHARGING THE CUSTOMERS FEES THAT IS THE RESPONSIBILITY OF U-HAUL'S COST OF DOING BUSINESS. I'M GOING TO LOOK INTO RENTING FROM PENSKE NEXT TIME I NEED TO RENT A VAN OR TRUCK. U-HAUL IS JUST A CONVENIENT LOCATION.Ward L.
Excellent customer service, I made the reservation online came to pick up the vehicle and it took no more than 5 mins . Would highly recommend this location 100%Marvin P.
Another van was parked very close to me so it was difficult to get in at firstKyle H.
All is good!James C.
Customer service is amazing!Abigail M.
Drove 5 miles. Put one gallon of gas in. Got charged for two more gallons. Seems the gauge didn't match to the check out level (my fault I didn't take a photo of it when it did match). Once they had it who knows. The logic that I drove 5 miles and needed 3 gallons to restore the level of the tank is irrelevant. Moral. Take photos so they can't manipulate youDAVID Z.
I had an great rental experience with UHaul at the 100 Valencia location. Customer service was great and amazingly friendly early in the morning. They helped make a stressful day so much more reasonable, and the team here was so accomodating.Isaac L.
The customer service was good at this location however , I think that this location charges too high of fee money for damage waiver as well as I find it to be ridiculous to charge fees for returning the van $13.34 and night drop fee $20.00 if customer don't do the check in on the app.U-haul on line phone system takes too long after my reservation I couldn't call directly to the location . RENTAL COSTS WAAAY TOO MUCH MONEY IN CHARGING FEES.Ward L.
Quick and easy. Thank you.JAMES K.
Nothing. The staff was exceptional!PAUL P.
The sign up and self-service ability through the online application is amazing, and I would recommend that experience any day. However I would also warn the person to carefully verify the invoice, because clearly U-Haul does not match up the information provided by the user upon check-in, resulting in a bill that can be significantly higher than it should have been based on the services used. Of course you can reach out to U-Haul to contest charges, but you designed the user experience to avoid this (obviously because following up costs you money). As an infrequent U-Haul customer trust is lost very quickly, and that is what happened on this occasion. I am sure your strategy results in attractive short-term profits, charging customers for services they did not use. However in the long run I worry your approach may not be successful. Up to you whether or not you take this feedback to heart.Mark V.
Better instructions on where to park after hoursBradley B.
App didn't work or worked terribly slow. Had to use the office because the van had no gas, it had been stolen because it was parked outside. The pick up and drop off was too complicated. Will consider another company next time I have to rent a van.DAVID J.
The staff at the pick up location were not great. When we walked in we heard the attendant talking about his landlord with multiple loud explicatives, and he just had to finish his story to his colleague before he could be bothered to help us. They told us that if we used the drop box, we could be charged for an extra day, even though I paid for the van til 8pm. Pretty lousy. Other than that, things were okay. The mobile pick up process took a while and it was not clear before pick up that uhaul would need a second form of verification. Fortunately my partner was there to answer the phone for verification. Not the best system and a bit stressful.Jonathan W.
Fast and friendly employees, I was in and out in 5 minutes.Laura A.
The location is in a rough part of town and not clean. Chaotic. My van had an empty tank because as the people in your office said, they steal the gas at night. So I had to take another van after all of the check in process. Together with the U-Haul app that kept crashing and didn't work, I will think twice before ever renting with U-Haul again.David J.
Email a receipt upon return of the equipmentMYRON K.
The previous renter did not return the van on time and I spend 30 minutes on hold with customer service before I could even speak to someone.JENNIFER A.
The van/share I reserved was not at the location because the rental for the previous customer was extended. Please help me to understand why I was not notified. We had already driven a considerable distance and then had to drive across the city to the other location and then pay a $14 facility fee. Worst, it cost me valuable time and put me behind scheduleLoren T.
Good service. Location is convenient, but parking to access the location is not. Probably not much can be done about it though.GREGORY L.