There was no one at the drop off location & there was blankets & dollies out in the open unsecured. Not very good management!MICHAEL E.
Moving Truck Rental in San Antonio, TX at Mobile City
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en San Antonio, TX 78257
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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Signs are needed to direct where to drop off. Area not wide enough to maneuver truck to safe parking. Needs to have pavement, not an ungraded dirt alleyway,Brian K.
I'm not even sure that the place has a municipal license to operate. Trucks are parked on a hill just by I-10's frontage road. When you select them, you get a call from a guy name Robert that tells you where to find the truck keys (this time they didn't use the key locker by the shed, there's no office nor someone to talk to for that matter). I was planning on using the app to get the truck as I regularly do, however the truck and equipment where already â€œin useâ€ under my name well before I even got to the place. The truck was dirty, the check engine light on the dashboard was on, and the muffler rattled. Tires were almost new; water and oil levels were ok son I decided to use it. Also there was a couple trying to access the keys to their rental, frustrated because there was no one on site to help, as their phone calls where being ignored. One last thing: Ofter time and money was spent loading the truck I was trying to wash off the excessive amount of bugs on the windshield prior to starting my trip only to stop abruptly as I saw a water fall in the middle of the cabin. I ran to move my wallet and keys from the cup holders in the middle console to prevent them from getting wet... I dried the thing and noticed that someone had already tried to fix the problem with a little silicone which of course was done carelessly. This was my second time (and last) using this place. I will and definitely recommend to drive a little more and find a reliable place to get your equipment from.LUIS R L.
Need personnelPat W.
No one told me this was a cell lot. No one was at the location and I had to call and leave a message and a guy called me back. It was a big waste of time that I will never do again.RONALD CHARLES B.
Was a self service location. The truck was parked in a little close to the truck next to it and had a trailer parked behind it so backing the truck out of the spot was a little hard but otherwise it was good.Joseph C.
I've rented U-Hauls from several locations in TX and some other states. For some reason in SAT some locations are not even paved, the trucks are parked in unmarked spots, sometimes over irregular terrain as it is the case here. Being parked on dirt the trucks are naturally not as clean. I requested to use the mobile app option to pickup and return and I still got a call and text from the staff asking me for info that I had already uploaded to the app. Courteous call but unnecessary. Overall you can still get things done, however I've seen better locations with spotless trucks that you can use with peace of mind.LUIS R L.
Was charged $7 but did not use hand cart.Michael S.
I am extremely lucky to have found this place . Not only was the check in process easy , Roger made it his mission to help me out with anything that came up during the reservation . I highly recommend it .Juan C.
Roger was very helpful and easy to work with!Marc D.
Renting from Roger was so easy, convenient and Stressfree!! Roger was so helpful, kind and loves animals!!Tricia A.
The owner was so accommodating and instructions were very clear, this was my 2nd or 3rd visit using this location and will continue using them in the near future!!ARTHUR M.
Mobile City made the process very easy and convenient. They had the truck ready, cleaned and ready to go on schedule. Customer service was great and very helpful. They made the new pick up, process due to covid 19, very convenient and effortless. Definitely recommend this location for you moving needs!ALEXIS R.
This is not a safe area for after hours drop off. It is located beside a gas station. When I arrived it was difficult to find the drop off box and was located by an abandoned building. While dropping off the keys a drunk man approached me asking for money and threatened me when I refused to give him cash. This is a completely unacceptable location for anyone to drop off a rental vehicle.Steven B.
hi i didn't want the move safe Protection I opted out when I registered but I was charged please helpJose Z.
Please inform client to do pre checklist prior to leaving. I did not hear text and missed the checklist until it was too late to do.Donna D.
I did not receive my utility dolly. I called customer service the day of to report it and they said they would notate it on my account. After returning the U-Haul I was still charged for the dolly. I called customer service to request a refund and never received one. I do not recommend it because of the lack of customer service.Lauren P.
Roger Cervantes was very rude. When you arrived no one was there and no one visible phone number. After I found a phone number I lost 30 minutes trying to open the box where the key was in. Roger gave confused information like he was drunk.Hector S.
The customer service agents at the 1800UHAUL # need to let customers know this is available at times when other locations are closed.Twana B.
I ordered 5 dozen pads to go with my truck. He told where they would be when I picked up my truck. When it came time to use them, 2 bags of pads were wet and unusable. I dried them out before turning them in. When it came time to turn them in, there was only 4 1/2 dozen. I should have counted and inspected them..... lesson learned.David C.
Never again use the locationSylvia P.
Provide a clean reliable vehicle in a properly maintained facility with good lighting for night drop offs. Provide the equipment as ordered and do not add additional fees that the customer is not responsible for in order to rip people off. Do not lie to people you will do one thing then do the opposite. The online reservation and checkin was very time consuming and needs to work out the bugs.david S.
Again, drop off had minor issues, but rectified quality with excellent customer service by both the company and drop off location. Again, appreciated the quick turn around!!JOHN S.
Just want to tell how helpful your representative was. It was so easy, we even joyed the move, Respectfully, YolandaYolanda L.
Excellent communication !scott D.