A lady called me to check for details Everything was good She was very kind and Pro at the phone
ANA P
Mobile City
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78257
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Customer Reviews
- 4.0 Average Customer Rating
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Not sure what has happened to U-Hal recently. My pickup location was changed 5 time (no joke, 5 times) after I kept getting "assigned" someplace I did not choose and was not at all convenient. Finally got the truck at an unmanned parking lot........had to call a number and wait for call back. Tried to go through a check in process on laptop and GPS didn't think I was in correct location. Had to wait to download mobile app and then could not get the scanner to read my drivers license..........total mess. Was then "assigned" to a different drop off location the morning of my return, turned out to be some abandoned junk store and had to walk around and try and find someone who worked there. Geez! This process has somehow become U-Haul deciding what they think is convenient for them and informing you where you will be going and when. I felt like I was an employee of U-Haul during this rental process as opposed to a customer. If there's a net time rental, I'm going to ask that I get paid for moving your trucks around where you want them to be, since this company is no longer about being helpful to their "customers".
Jeff HThe location itself was dirty and unpaved. Very substandard setup. I did not care for the whole automated online process. When I called the recommended phone number on site due to me having trouble locating the keys to the vehicle despite the online instructions, the guy was a real smart-ass — “If it were a snake, it would’ve bitten you”. The description online of where the keys actually were did not match their actual location, so it was not “obvious” placement, despite the guy’s comment. Also, I was put in a position to where I accidentally ran over an important box due to having to reposition the returned truck after I was instructed online that I had to submit photographs of ALL sides of the truck upon return. That I did NOT appreciate at all. So, I will not be using this location or this type of service in the future. Give me the old in-person setup on an actual paved lot anytime.
Robert RWould give 5 stars but this location needs to be paved. It was extremely muddy. Very glad someone was there when I showed up. I like the self serve idea but having an attendant is preferred for U-Haul rental. Chose this location due to short distance from my house. Equipment was in great shape so would use again. Just not after rain.
Bryan WThis location could use an automated key pickup system, would be great
Jose M