Reserved a 20' truck at Lombardy U-Haul, received a text yet truck was not available when I arrived to pick-up. Could not find a 20' truck elsewhere, called 1-800 number and agent sent me to Brook Road where no attendant was available and I had to rent truck by phone app with help from U-haul tech support that took almost an hour to complete. I informed the tech support of beginning mileage and 1/2 tank of gas when I picked up truck. The Brook Road location is four blocks from the storage. I transported furniture from the storage 4 miles to my residence and return truck 4 miles to Brook Road. I put gas in truck back to the 1/2 tank mark. U-Haul billed my charge Card for 23 miles which is impossible; and $10.00 gas. I was ripped off by U-Haul after receiving poor customer services with the reservation I made at Lombardy Center.Bernice T.
Brook Road Auto Care
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Richmond, VA 23220
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- 4.0 Average Customer Rating
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Staff was great!Richard K.
I like things the way that they are.Leroy L.
Check that truck out that I used it's a gas guzzler.Barbara B.