Reserved a 20' truck at Lombardy U-Haul, received a text yet truck was not available when I arrived to pick-up. Could not find a 20' truck elsewhere, called 1-800 number and agent sent me to Brook Road where no attendant was available and I had to rent truck by phone app with help from U-haul tech support that took almost an hour to complete. I informed the tech support of beginning mileage and 1/2 tank of gas when I picked up truck. The Brook Road location is four blocks from the storage. I transported furniture from the storage 4 miles to my residence and return truck 4 miles to Brook Road. I put gas in truck back to the 1/2 tank mark. U-Haul billed my charge Card for 23 miles which is impossible; and $10.00 gas. I was ripped off by U-Haul after receiving poor customer services with the reservation I made at Lombardy Center.
Bernice T.
Brook Road Auto Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, VA 23220
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Staff was great!
Richard K.N/A
Johnathan R.I like things the way that they are.
Leroy L.Check that truck out that I used it's a gas guzzler.
Barbara B.