Comentarios del cliente para Brook Road Auto Care

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Brook Road Auto Care

Grado total:

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robin M. en

Grado:

Andrea Cummings-Thomas, Customer Service Rep. was very kind and professional. She explained the rental process thoroughly. You should be proud to have her work for your. company! Rosalyn White Moore

Sheree L. en

Grado:

El cliente no dejó un comentario.

CHRIS E. en

Grado:

Very helpful

Govinda B. en

Grado:

I have dropped off and handed of the keys so not much experience I gained on dropping off to provide any feedback on the center.

Miguel A. en

Grado:

El cliente no dejó un comentario.

larry V. en

Grado:

El cliente no dejó un comentario.

Alex K. en

Grado:

This isn’t specific to the location, but the online checkin needs work. I didn’t want to return it to the Richmond facility but couldn’t edit this on the app. So I ended up having to pay and extra $200 since I had to drive it back from Staunton. I also wasn’t able to edit the hours I set either so since I couldn’t return it in Staunton, it stayed with me overnight, which made it cost even more. Won’t ever be using the online checkin again.

Chyrene W. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

El cliente no dejó un comentario.

Caitlin H. en

Grado:

The original location, on Boulevard at the Diamond, did not have my truck. They had only one person on staff on the last day of the month, which was unacceptable. The line was a hour wait because the person was there at the desk AND had to take people outside to their trucks AND assist people with storage facility issues AND answer the phone, etc... You simply cannot single staff this location. After the hour wait, our truck was not there. The people who loaned it before us still had it. I appreciate her level of customer service, but she was overtly kind to the people who had simply KEPT THE TRUCK all night instead of telling them they needed to get it back immediately because people were waiting for it. I went home. I was called another hour afterward to say that she found me another truck, but that I had 10 minutes to get to this location (Broad Rock Auto Care) before they closed. The staff at that location were wonderful.

Roy G. en

Grado:

Direct me to the right pickup and drop location it cost me 1hr if moving services because I was late because of wrong location. Drop off was wrong location

Carolyn A. en

Grado:

We dropped truck off at this designated location, and I received a confirmation that it had been checked in as "received" early upon UHAUL designee's arrival to the location. I appreciate the expedience of this UHAUL representative.

Eric J. en

Grado:

El cliente no dejó un comentario.

Djuro R. en

Grado:

El cliente no dejó un comentario.

Lorrie L. en

Grado:

My reservation changed to another locationwhich didnt have my prepaid packing supplies. I had to drive to 2 locations.

Carlos C. en

Grado:

El cliente no dejó un comentario.

DENISE P. en

Grado:

just dropped the truck off in the evening.

Ericka P. en

Grado:

El cliente no dejó un comentario.

bruce C. en

Grado:

El cliente no dejó un comentario.

Jennifer L. en

Grado:

El cliente no dejó un comentario.

Deborah V. en

Grado:

Nothing, Steve was very knowledgeable and provided information that we were unaware of. Very helpful.

SANDRA P. en

Grado:

There was no safe place to fill up the gas tank, so we had to leave it on 3/4 full. The attentant said not to go to the nearest gas station because it wasn’t safe.

LAMONT B. en

Grado:

Continue offering the same great customer service!

LYNETTE P. en

Grado:

Nothing. Steves was fantastic. She helped me every single step of the way...and then some. I had to go out of my way to get to this location and will always go out of my way to use this location instead of the location 1.4 miles from my home.

Robert M. en

Grado:

Great customer service - friendly, knowledgeable, fast service.

Arthur H. en

Grado:

El cliente no dejó un comentario.

Dewey M. en

Grado:

Not much of anything

Rebecca E. en

Grado:

So smooth and easy- well done! Cant think of any better.

chris C. en

Grado:

The staff person I dealt with, Andrea, was great.

Tanya S. en

Grado:

Perfect

Nikesha S. en

Grado:

El cliente no dejó un comentario.

richard p M. en

Grado:

El cliente no dejó un comentario.