Nothing wrong with this location at all. Our truck had over 106,000 miles, and had significant play in the steering straight on and was basically worn out. It was not easy to drive the truck and keep it center on the road because because of the plane in the steering.
Charles Wellard
Furniture & More Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rehoboth Beach, DE 19971
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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when i walked in, there was no one at the desk. i had to shout out for someone, after many minutes an old woman who worked in the furniture store finally came over and asked what i needed, i told her the uhaul person, she went and got him, he didnt say hello, wasnt friendly, just said "can i help you?" in a very disinterested way. Like i was interrupting his nap. after a lengthy process to check in, even after i gave tons of info online, i had to give TWO emergency contacts, which is STUPID. finally got the key to the truck and the agreement. The Price was DOUBLE what was quoted online. your website said it would be $41.95, for ONLY 4 HOURS. What a RIPOFF. But i had to pay an additional $39 for Mileage. I guess your stupid rental charge doesnt give renters ANY MILEAGE AT ALL. I added insurance becuase your stupid company wont allow my auto insurance to cover me, for $15 fortunately that was not too bad but that's for only 4 HOURS, so it's like $90 A DAY FOR INSURANCE. That's $32,850 A YEAR. I could buy a truck for that ! WHAT A RIPOFF. I used the truck, WHICH HAD A NON MOVING PASSENGER SIDE MIRROR, MAKING IT USELESS. I returned the damn truck and had to go thru this very ANNOYING return process, take 8,000,000 photos, of the odometer, inside/outside, becuase i guess your rental agent WAS TOO BUSY SLEEPING AND COULDNT CHECK IN THE TRUCK. OR MAYBE TOO LAZY. WHY do you make Customer DO YOUR WORK ?? I WILL NEVER RENT FROM UHAUL AGAIN. YOU SUCK!
Michael FigielThe young man managing the service there was very professional and processed my rental smoothly and efficiently. Will definitely use them again.
Art TaylorThe location and equipment were great. What I had problems with was the reservation and check-in system. It took me over an hour -- and several phone calls/instant messages -- to finally get the vehicle and start my move. The setup for picking up the truck on the app and website was not very prominent -- and it took me a while just to figure out how to start the pick-up process. Once there, I got stuck in a loop saying my reservation type had changed, and to hit "Continue" to move forward with pick-up......only to have it go back to the reservation screen and ask me if I was picking up the truck....which then brought me back to the screen saying my reservation type had changed. I finally called in, and it appears that because I didn't pick up the truck until 10:30AM (my reservation began at 9AM), that may have caused an issue? I didn't think it mattered, since I was in the window of my reservation, but the agent changed the start time of my reservation, and I was able to get to the next pick-up screen in the app. If it does make a difference what time the user picks up their vehicle, then perhaps more prominent instructions on that would be helpful -- or text/email notifications letting the user know that their pick-up window is closing. Once my reservation was re-set to the later time, it still took another 45 minutes to wrap up the process. Location services wouldn't work -- even though I checked settings and did the troubleshooting suggestions. After finally getting that to work, it took 8 - 10 minutes to reach out to my first contact. And another 10 - 15 minutes to reach out to the 2nd contact (because of my out of state license). There should be clearer information on this part of the process -- so the user can ensure the contact is available to take the call. Luckily my contacts were both available and answered the calls, but it still took over 20 minutes to complete. Maybe even come up with a different way to verify. I've rented trucks from U-haul many times over the years -- why do I still need someone to vouch for me? After all the delays actually picking up the truck, things went smoothly -- even the self drop-off process. Thanks.
Matthew BachtelerPickup process was not easy. Vehicle had issues. Wheels wobbled all the time and worse on braking. Drivers door had a hard time closing.
John McGee