Location had no supplies or equipment despite U-haul website allowing reservation for them e.g. hand truck, dolly, etc.ALFREDO A.
Moving Truck Rental in Rego Park, NY at Rego Park Service Station
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Rego Park, NY 11374
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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The process is almost automated why not install a machine that allows the truck to be unlocked using your phone with the app. The whole process can be done via the app except getting the keys.Christopher E.
Everything went well...I would use this location if I needed to rent a U-Haul again!!Brian S.
Please let us know ahead of time if the equipment we requested (2 dolly's) is unavailable. Upon arrival, the manager of the pick up location told us he messaged U-haul so we can be updated, but we never got the message. Other than this mishap, he was very polite and professional, so we appreciated his service.Edison T.
very convenient, quick pickup and drop off, very helpful person.Jangbu S.
So so happy with renting this cargo van more spacious than what had anticipated, the owner of this location on "Yellowstone blvd" was very thorough of explaining how it works. I highly recommend A++++Elizabeth B.
Quick pick up with no BS and gas on site for a quick fill up and out tge door. What else does one need. JoeJoe C.
Free milesLINDAL B.
Requested blankets and hand truck when I made reservation. Got there and neither was available.MICHAELJAMES M.
This was supposed to be a self-check in, but when I got there, it was unavailable. U-haul told me this location had not checked in the reservation. It was overall very inconvenient to have to change my moving plans.Cathy D.
I asked for help with a light on the truck and I was told to call the help desk to figure it out. The least he could do was check it out before sending me to the help desk. Also, I initially made a deposit of $148.00 the charges on the receipt which I have received was $20.00. However, I only received $80.00 refund. Kindly advise what happened to my $68.00. As it is not stated on the receipt. I have sent this information from 9/26/20 and received no response. Only reason I am responding now is because I was charged $2.66 from this same location on 11/11/20. I need assistance and hope I receive help.Opal J.
I arrived at the location at 8am, which was my reservation time, and tried to check out the vehicle on the app, as I selected when I booked it. Unfortunately, I was notified that I would have to wait until the station opened at 10am to pick up the vehicle, despite my selection of the 24/7 truck-share. So I sat in the car for two hours to wait, because the scheduling agents weren't able to find another spot with a 10' truck (not their fault - they tried their best to help!). At 10am, I tried to check in on the 24/7 truck-share app so I wouldn't have to enter the facility due to COVID, but when I was given the code to retrieve the key from the lockbox, the key wasn't in there. So I ended up having to go in anyway, which was frustrating. The employee didn't do anything wrong, but the information on the U-Haul website was wrong.Alec S.
Easy self guided pick up and return!Mark L.
Bad attitude for the guy. Better costumer serviceRuben P.
The ignition key to truck did not work. The U-Haul representative knew that the key did not work and he still gave me the truck. He Had knowledge That the key did not work because He assisted me after I was not able to turn the truck on.Felix V.
Customer Services is terrible.Archarakit C.
My mobile wasn't connecting to uhaul site the staff were friendly and helped meIlona K.
Staff at this location is very patient and friendly. Answered all my questions. Quick pick up and return.Yung K.
The service we great. The pick up and drop was fast, smooth and professional. Adeel was a great guy. He quickly sent me on my way!AZEDDINE M.
Excellent pointGalo G.
For 6 miles gas station guy charged $9.76 for gasAkmal S.
Excellent, Fast, Helpful, and courteous service, 10/10 !!Lino M.
I reserved my uhaul for 3p, and did not get my uhaul to 445p. When I asked why, I simply.got no answer. I could see if the previous customer was in traffic or had an accident. additionally I was told that my time would be extended for the delay and I still was responsible to bring back at the same time. This was unfair. The vechile was fine but customer service was poor. Pretty sad since I have used this dealer before and it had no issues.Anthony O.
Good personnel.Violet M.
I ordered different equipments trough the app, but when I get there, they told me that they have only dolly. And car was not clean, especially inside.Andranik A.