They apparently don't check the overnight key drop off and I was wrongly billed for an extra day.
Jessica G.
Moving Truck Rental in Regina, SK at Regina Carwash
(Distribuidor de U-Haul del vecindario)
20 Hesse Bay
Regina,
SK
S4R7Z9
Contáctanos
20 Hesse BayRegina, SK S4R7Z9
Services at this Location:
Location Hours
- Lun. - sáb.: 8 a. m. - 9 p. m.
- Dom.: 9 a. m. - 9 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Regina, SK S4R7Z9
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
-
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
-
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Excellent customer services
Celine H.- Rating:
- 5.0
Excellent services from there location I was renting
ELIJAH N.- Rating:
- 5.0
I feel everything was excellent.
GAYLORD W.- Rating:
- 5.0
More locations!
RHETT N.- Rating:
- 2.0
I rented a van from the Hesse Bay location today. Was disappointed to find the van covered in snow and not prepared for rental. I have rented many vehicles from this location in the past and will question if this happened again.
BRENT R.- Rating:
- 5.0
Perhaps include the interior dimensions of the wheel wells for the 10 foot truck. I found some 12 quart totes held up well enough to square the load.
R Albert S.- Rating:
- 5.0
Customer service was great.
NATHAN H.- Rating:
- 1.0
The guy over there was very rude... He charged me more km... afterthat i camplaint to him... he did listen me and said talk to customer care in very poor manner...but the lady on customer care judy nickley was very nice...
Harmeet S.- Rating:
- 5.0
Both employees I dealt with at Regina Car wash were outstanding!
brian M.- Rating:
- 1.0
Improve customer service. I had the rudest experience of my life in one of your store at 20 Hesse Bay, Regina. The receptionist guy was incredibly rude and racist towards me. He was talking to me in vey disrespecting tone from the very start. I came to pick up a truck that I reserved online. After an hour when I was back to return the vehicle, instead of checking the truck himself he was asking me to go take pictures of the meters. He was not talking to me in decent manner, he was almost ordering me with a rude and loud tone to go take pictures. Anyway, after bringing the pictures he asked me to go back and take pictures again, because it wasn't 'clear enough' to him. It was clear and I even read it out to him. I refused to do so and he told me to 'give the key and get the fuck out of here'. "You guys are the worst" referring to my ethnicity. 'retard' 'motherfu**er' 'dumfu*k'. These are some other words he used. At one point he came very close to me aggressively with intention of physical assault, I was afraid of my safety and left the place. He also charged me extra $15 coverage charge which I did not pick.
nafiul K.- Rating:
- 5.0
Customer service lady was wonderful! Love the cell phone angle. Very efficient way to speed the process Empty sofa can left in van but other than that, no issues.
Frank P.- Rating:
- 5.0
Friendly staff
TROY T.- Rating:
- 3.0
Website isn't accurate. Myself and my downstairs roommate who lived in my basement both reserved trucks and then we're told that they didn't have them so we had to downsize which made it extremely difficult. If I had the 26' truck like the website said was available I wouldn't have had to get another trailer. Also we did not like how the back was extremely slippery. We fell multiple times maybe you should install rubber matting so this doesn't happen again and no one gets hurt. The ramp should also have rubber strips so it's not slippery. Wasn't impressed
Devan R.- Rating:
- 1.0
The male who was working lacked customer service skills. He wasn't welcoming nor friendly. I had originally registered online for my 26' truck for 24 hrs from the Park Ave location in Regina, SK, but was told my order was being processed at Hesse Bay. The worker tried giving me a trailer until 7:30AM, so I offered to give him my confirmation number but he refused that, when I corrected him again, he got all huffy and said ‘I guess so'. I told him twice that I needed it for 24 hrs. He was then annoyed that my camera wasn't working to scan my license so he started touching my phone screen to do it himself! Then again, he got huffy because he had to do it on his phone. I had gotten a text from uhaul telling me my order was confirmed for 23hrs and then shortly after it said until 7:30am. I was busy moving so disregarded the message at the time and later forgot about it. I then received a phone call from that location at 8:04am the next morning, asking where I was with the truck because the next people are waiting for it. I explained I was out of town with the truck and it was only half full and needed to move yet. She sounded confused and said ‘ok' then hung up on me. When it was drop off, the older male who was working wasn't able to ring in the customer in front of me. He said his system wasnt working and got sick of waiting and told him ‘sorry my system isn't letting me process it, you won't be able to get a truck today, here's your card. Sorry have a nice day.' It looked like he wasn't even trying and sounded like he didn't even care. You could tell the customer was instantly worried and panicked. Honestly I would too that would be terrible when your trying to move! This man working was more pleasant with me than the male from the night before but was still lacking customer service skills. He made the one customer move his trolley and sanitize it. Isn't that his job!? Smh! For future reference when booking, I would like to have my future dealings with uhaul to be dealt through the park st location. The workers are professional and respectful. My overall experience with Hesse Bay was very distasteful.
Bree B.- Rating:
- 5.0
No comment I am very satisfied from their service.
RICHARD JR S.- Rating:
- 3.0
They initially gave me truck and when i checked, on of the tire was flat and sidewall of tire was damaged. When i asked the cashier and instead of accepting it, she told me someone must flat the tire overnight.
Arshdeep W.- Rating:
- 5.0
The staff is friendly. Work well.
VIKTOR P.- Rating:
- 5.0
We had a good experience and easy transaction!
John M.- Rating:
- 5.0
More steps could have been completed upon booking so that I didn't have to use up so much time checking in on mobile.
Shelby B.- Rating:
- 5.0
Easy to drop off, and easy to deal with.
Cory L.- Rating:
- 5.0
Location I rented from has a car wash. Should have a promotion tied into car wash...free would be nice or a nice discount .
darrell G.- Rating:
- 5.0
I picked up the trailer after getting the runaround at the 1535 Park Street location. After waiting for nearly an hour, they told me there was no trailer available and I had to go to the location at 20 Hesse bay. I booked this trailer the day ahead online and also did the online check in that was supposed to save me time and guarantee my trailer would be available at the location I chose which was 1535 Park Street. I am very disappointed with this service! I will be pursuing the $50 guarantee that the website advised that I would be applicable if my trailer was not available at the location of my choice.
Farrell A.- Rating:
- 4.0
The trailer I had reserved on the website was not at this location, but the person I was dealing with was able to substitute a cargo van instead. Great service, easy to deal with. Wish there wasn't a disconnect between what's on the website and what's actually at the location.
James J.- Rating:
- 5.0
Was in and out in only a couple minutes because I signed up for everything online first. The guy was friendly and I had no issues with the equipment. Only wish the location had some items for sale such as bed bags like the east location does.
Crystal E.