El cliente no dejó un comentario.skyla W.
Customer Reviews for Regina Carwash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The trailer was hard to latch onto the ball. I'd put a better pin system on the trailer.Devon H.
Uhaul is just a side business at this location. If a customer from their car was business walks in they syop serving you. They make zero effort in renting you their equipment. The basic jist is your trucks out there go fend for yourself.PAUL S.
My uhaul was completely full of boxes and styrofoam when I picked it up and brought it home. I had to bring it back to the store, which was about 15km both ways. Then I had to remove all the belongings from the uhaul. The entire process from picking it up, having to return it and then clean it out took approximately 2 hours and I was offered $330 in compensation by Adam Boughton. A couple days later I only received $50 in compensation despite having a written agreement saying I would be compensated my fuel cost ($280) plus $50â€¦ ie $330. Adam Boughton never answered any subsequent emails or calls. My tank was completely empty when I picked up the uhaul. Considering it was a new uhaul, the cost of fuel was atrocious. On the website it states that these get 600miles on a full tank. I averaged 400 miles on a full tank and the truck was brand new. It was not due to weather that it cost so much either because the average temperature was 0-3 degrees. So my fuel estimate based on what I was told it would be was 30% higher. When you're travelling almost 3000km's that's almost $500. Very dishonest. Additionally there was zero windshield washer fluid in the truck. This was the worst experience I have ever received renting any type of vehicle, and one of the worst customer service experiences I have ever encountered. Massive fail on all levels. Zero quality control, no accountability, huge waste of my time!Bryce M.
El cliente no dejó un comentario.henry J.
Ensure there is gas in the truckCarissa R.
Trailer was dirty inside and missing chain retainer. When requested the unit was swept and missing piece replaced.Gail M.
El cliente no dejó un comentario.Kendra G.
Wanted a 6x12, would not rent because it was a one way rent was one there but got a 5x8, had to make 2 , 240 mile trips to haul what I had. One with trailer and one with just my truck. Won't rent again, not that Uhaul will care.Rodney D.
El cliente no dejó un comentario.kelvin A.
- The two Agents at this location were Friendly & helpful - I called the general U-Haul number the night before to ensure I could pickup truck via Online app. The option to pick-up truck was not available. Person on phone mentioned that it only appears on day of rental. Unfortunately, it did not show up for me and I had to wait in line for the two agents inside. - I had requested 2 Dollies, but none were available at pickup - Inside the cab was a bit Muddy, but overall, fairly clean. - Pretty good experience overall, main issues were being able to use the app to pick up truck online and the unavailable dollies.Dan M.
El cliente no dejó un comentario.Ayodeji O.
El cliente no dejó un comentario.Oleksandr P.
Hopefully the snow in the parking lot will be cleared in time for vehicles to get in and out.Yi Z.
keep up with your courteous serviceRon T.
I really think these vehicles need to be maintenance ed. I have rented two trucks over the last few months and thank good only used in city I would not feel safe in highway.lisa T.
Trailer was very dirty and parked behind two other trailers we had to move to get to it. There were other trailers that were open much more accessible but that is the one that was selected.Matthew C.
The back of the truck was full of garbage. The cab was dirty and had a licence from someone else in along with e set of keys. The guy that gave me the truck got my email wrong and sent all my personal information to a random stranger. This stranger texted me and told me he has all my personal information and could ruin my life if he wanted. Very bad experience. I was 3 hours helping clean out the back of the uhaul and now some random guy has all my information.john D.
Customer friendlyBabatunde A.
Employee was incompetent. I am happy that someone gave this kid with autism an oppressive for employment. The issue is that he has no problem solving skills so when issues arise he doesn't know what to do and panics. When potential finances are involved, you need someone able to assess and process information.Sony G.
El cliente no dejó un comentario.Ron G.
The inside of the box of the truck was dirty, and had diesel fuel spilt in it. Also the windshield wipers where broken and no washer fluid in the vehicle.Kevin D.
The truck had a bunch of garbage in the back, when I called the location they told me to find a dumpster to put it inâ€¦ it is illegal to dump trash in someone else's dumpsterâ€¦. Also the truck has a huge crack on the drivers side windshield which is very dangerous.Ferguson E.
El cliente no dejó un comentario.Chris A.
No garbage bins, no broom to sweep the truck, parking lot is a bit messy.Maksym P.
El cliente no dejó un comentario.James R.
El cliente no dejó un comentario.Forrest S.
El cliente no dejó un comentario.Karen D.
El cliente no dejó un comentario.Pamela W.
The man working wasn't very helpful, the uhaul was dirty. We were expected to bring in the stuff they left from previous users in the uhaul and don't even order and got sass when we didn't know, the doors were hard to shut as well.Chantara P.
Extraordinario servicio al clienteMichael R.
El cliente no dejó un comentario.Oluseyi A.
El cliente no dejó un comentario.Jesse L.
El cliente no dejó un comentario.Sean B.
We set up rental for 430pm and had to wait until 530pm before the previous renters came back with it. It was not convenient since I was brought into the city by a friend to pick it up.Carla G.
They were awesome. Uhaul corporate is a bunch of grade a idiots. Would never recommend Uhaul to anyone due to reservations unethical business practices and shocking corporate behaviour. I have already posted on social media to avoid at all costs.Tom M.
Needs a bigger parking lot to get the full trucks in and out. we have a 26' truck with a very experienced driver, thankfully. The customer service was excellent.Brooke T.
El cliente no dejó un comentario.Bailey L.
Trailer had lights not workingJustin S.
The employee told me to go to the location on Park street to get help loading my vehicle however when I arrived there I was told that this was not appropriate nor something they do. However they did check over the strapping etc. when I had it loaded.Harriet T.
El cliente no dejó un comentario.Kirk B.
Truck was not clean upon pickup. There was a half full can of beer in the cup holder. There were spills all over the cup holder, floor and emergency brake handle and boot. Truck smelled like beer. Service engine light was on. Washer fluid reservoir was empty. There was still refuse in the back of the truck...broken pieces of styrofoam, cigarette butts and several pieces of dirty clothing. Truck had not been swept out. I cleaned and sanitized the truck cab, cleaned and swept out the back and checked all fluid levels including adding washer fluid) before heading out on the highway. Very disappointing to have had to do this myself. Had there been another rental option I would not have accepted this truck.Jeff R.
El cliente no dejó un comentario.Josh J.
El cliente no dejó un comentario.charles H.
Staff were fantastic !â€¦ my only choice in the future is U Haul!9Martin H.
El cliente no dejó un comentario.George S.
The inside of vehicle needed to be cleaned (there was garbage under the seats, cupholders were sticky, a half eaten chocolate bar in the glovebox) The windshield needed to be cleaned at a minimum, and ideally the whole vehicle (there were so many wasps on and around the vehicle due to the layer of dead bugs on the front) The U-haul pick-up confirmation text/form was user friendly, but the information and pictures were wildly outdated and inaccurate (the supplied picture of the Drivers Side of the truck wasn't even of the truck, it was a picture of a machine/equipment in a mechanic shop, other pictures were old enough that major scrapes, dents, and cracks were not included).Adam T.
Train the employees to introduce the correct information when assigning the rental. Got my credit card and personal information shared and used by other uhaul costumerGheorghii I.
I secured a truck online but when I received it there was no available truck at that location. It was a stressful situation as I had to move in 2 hours. And the procedure of finding a new truck took us at least more than an hour. I had people hired to help us move who charged me because they were at no fault.Sirvan P.
El cliente no dejó un comentario.john E.
El cliente no dejó un comentario.DERRICK B.
El cliente no dejó un comentario.Joe B.
Maybe extra staff to help so not so much of a waitCarlin C.
Pickup location and equipment was changed and I did not receive notification. They said they sent notification but nothing received!. (I know they had the correct contact information before because I was contacted about Towing an empty trailer ). Vehicle had 6 flat tires when I arrived. Supposed to be contactless pick up . I called uhaul and the call was bounced around. Finally I found the office and they said the tires just needed air. So the guy jumped in the truck and drove it over to the gas station with completely flat tires! 7 am pickup turned into an 11 am pickup. After loading up we finally arrived at 12:15AM!David C.
El cliente no dejó un comentario.Robert B.
Fix the truck - The steering was terrible on the unit!! I could barely keep it in my lane. Should not be rented before it's fixed.Gerald V.
To make sure equipment is washed and cleaned out. $600 for a dirty trailer that was covered in mud and lights not visible is unprofessional.Laura K.
El cliente no dejó un comentario.William P.
El cliente no dejó un comentario.Shaunalee N.
Do proper service to your trucks!Amr E.
Staff was friendly.Marius B.
Be clearer when reservations are made. When a customer gives their personal information including a credit card number to reserve a vehicle they should not get the run around and transferred to multiple locations over multiple days. Know your inventory, only post locations where trucks are available during the time of the reservation. It's really disheartening when you give so much personal information just to be tossed around to different locations including one that does not exist any longer to pick up a vehicle.Lindsay S.
El cliente no dejó un comentario.Nasr B.
My experience is so bad! The staff is not helpful at all! the windshield of the truck is full of bugs they don't even clean it. the guy showed me how to install the auto transport very quick and said just watch it on video I am very confused coz its my 1st time moving and have to use that equipment! He seems in a hurry and he let us do it ourselves! and the worst part is that I ask them if I can leave the auto transport in their parking lot? Once I've done loading my stuff will take it? Even how hard i explain to them that I don't have enough space in front of my apartment They said no! That was the worst experience I ever had in my life.Ricardo V.
Nothing I can think ofPaul T.
Was told that the truck is one dollar a mile when reserved when picking the truck up was told it was $1.09 per mile and then the paperwork was $1.75 per mile not very happy with them at allGreg K.
No improvements Easy to access , helpful and knowledgeable staffLUCJAN L.
El cliente no dejó un comentario.Leia P.
Organise the yard , especially ehen the customer has to pick up a trailer that is locked behind two trucks.Steven S.
El cliente no dejó un comentario.Danny H.
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.ram S.
El cliente no dejó un comentario.Hussein R.
Service was great checking and checking out, the one worker told me it was better I go fill up the rental instead of it coming out of the credit card when I returned it. I can't say enough of the great treatment. One thing maybe could let the people know about the tow/haul light and how it works.DarryleDella W.
El cliente no dejó un comentario.kirsty J.
El cliente no dejó un comentario.kirsty J.
The staff working there was fine to deal with. It was not a 16 year old teenager's fault that U haul changed my reservation twice to two different locations and then did not have a truck the size I needed for my rental at the time I had requested. Completely unsatisfactory service from U-haul directly! (not the pick up location). Over priced too. A rental for 4 hours cost me 90$. The only reason I rented with U haul was because they were the only ones available on a Saturday pick up. Our next fundraiser will be planned weekdays so we can rent from a different company because if this experience. If I book a hotel, I get the room I booked, it does not get changed to two locations before my stay. U-haul needs to work on their reservation system!Scott M.
El cliente no dejó un comentario.Dawn G.
Fantastic serviceJohn N.
El cliente no dejó un comentario.Joanne C.
Didn't receive paper receipt at drop offRon T.
Our uhaul was due back at 8pm. When we arrived back with the largest van available, the spot we took it from was taken. So we decided to park in the spot behind it which required us to manoeuvre this enormous truck back around, through a small alley and then maneuver it into a narrow spot. This took us about an extra ten minutes. When we pulled up, we ensured we got all belongings or other items out and in clean condition. When we initially opened the back door, it was open. I then realized I may need my ID so I closed the door and grabbed my id. When I went to go back inside the door was locked. I tried to knock and call. After a long hot and exhausted day of moving three separate house holds out of town, our minds were a bit tired, but we tried to figure out how to leave the key in the drop box but couldn't figure it out, so we went around to the front and the door was open. We entered the building and there was one younger guy washing something. We stood in the store area and waited a couple mins before the guy came in. Instantly the aggression was felt as when we said,â€hey, we're just here to drop our keys off that we're due at 8.â€ His instant response was, â€œI don't return rentals after 8pmâ€. It was 8:03pm. After a bit of shock and confusion and confrontation, I asked for his supervisors number. His immediate response,â€why. Why would you want that.â€. So I explained how unprofessional and confusing it was that we were there with the uhaul before 8pm, cleaned and filled with gas. Eventually he gave me some number that lead me to some general help line or something which I didn't discover until after we had gotten back in the car. When I asked if this was going to cause me any extra charges he just stated â€œit will charge from when you returned itâ€ in an extremely condescending tone. By the end of it I just asked how can we return these. He pointed to the back door and said you go back around and put them in the drop box. When we explained we had tried and couldn't figure it out he brought his tone up a pitch and said in the most condescending tone how to do it as if we were children. I was in absolute utter misbelief and decided to remove myself from the situation.Kasja P.
The trailer was missing a tie down hook. The attendant provided the hook but did not have the wrench to change it. We had to travel across the city and ask another U-Haul location (1535 Park St) to change the hook. They were very helpful and got us on our way!Mark S.
Interior was clean but exterior had mud all over it.Chad G.
Upon pickup my Destination was changed, kilometers reduced and return date shortened. Was told it would be corrected in the system but no new paperwork was needed, 2 days later I got a call to return to the new location, so it was NOT updatedCourtney K.
Have trucks fuelled fully upon pickup not at 1/8 a tank.Kenneth A Z.
The truck had pieces of broken glass on the floor. It would be nice if it was clean. Also, I ordered a furniture dolly, an appliance dolly, and 6 blankets. I was given a furniture dolly. She did have a utility dolly, so She gave me that. She went through the trucks and found 4 blankets in the cab of one of them, and gave me those. I was disappointed that I didn't get what I ordered, but I appreciated her effort to provide blankets.Thomas K.
El cliente no dejó un comentario.Gary F.
This particular uhaul is wonderful. The fact that uhaul fucked up my rentals, not once, but twice in a week, not allowing me to pick up my 24/7 access truckRiley R.
El cliente no dejó un comentario.Owen G.
El cliente no dejó un comentario.Aj S.
El cliente no dejó un comentario.Daniel W.
This location was fine. The guy there was friendly and helpful.Greg F.
No furniture pads or dollies were available at this location. The truck made strange grinding noises whenever I used the brake. I had specifically ordered furniture pads online and then, when I showed up I was told uHaul had altered my order.Adam L.
Better customer service and less attitude from the attendants. I will personally not be using Uhal in the future due to their attitudes and approaches towards meStephen B.
The person didn't assist to get the vehicle ready because he claimed there were no staff to get the vehicle out of the parking lot which was very complicated. Did not show the vehicle personally. Did not wanted to check the damage in the vehicle. Did not wanted to review the pictures I took at the pick up time. It seemed he didn't care too much.Enrikhe P.
El cliente no dejó un comentario.Dave H.
El cliente no dejó un comentario.gurdeep S.
El cliente no dejó un comentario.Augustine A.
El cliente no dejó un comentario.Tannis C.