I'm my opinion if you have to call customer service because you can't get your rental and then they change your location to get a different truck there should be a discount. I don't think I should've paid full price for a U-Haul screwup!Cody D.
Ace Hardware 660
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Rantoul, IL 61866
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I was never told by anyone that I had to use a credit card. I was also never told by anyone that if I paid with cash, a debit card or a prepaid debit card that I would be charged a deposit or how much that deposit would be. No one emailed me any of that information and no one at the store told me that until I tried to pay with cash and a debit card. Even then I was never told how much the deposit would be.Jennifa D.
The truck was very dirty, it looked like it hasn't been cleaned in a long time. Even though I completed an online check in, it took me more than 20 minutes for the place to give me the truck and everything I needed to move on.Maria Belen O.
5am pick up. App wouldn't allow it. Called Customer Service, claimed I was too late. Changed pick up time to 7am. App still wouldn't allow pick up. Called Customer Service, claimed the location required "hand delivery". Rented from this location, always used 24/7 app pick up. Location opened at 7am. Key was in back of locked truck as normal. Lost 2.5 hours of my time picking the truck up. Drop off began on app. App wouldn't verify my location. Went inside to have drop off completed. Staff said I was already logged in to drop off from app. Took 45 minutes to complete drop off. I've now rented from 2 different locations on 3 different days. None have taken less than 1.5 hours to complete pick up trying to use online app. Spent a LOT of time on phone with customer service.Henry M.