Customer Reviews for Ace Hardware 660
(U-Haul Neighborhood Dealer)

103 reviews

1223 E Grove Ave   Rantoul, IL 61866

(217) 215-5979

Office Hours

  • Mon-Sat: 7 am–7 pm
  • Sun: 10 am–5 pm

Services at this Location:

Contact Us

(217) 215-5979

1223 E Grove Ave
Rantoul, IL 61866

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–7 pm
  • Sun: 10 am–5 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

phaedra seidel 
Rating:
3.0

Customer did not leave a comment.

CHRISTINE CARPENTER 
Rating:
5.0

Customer did not leave a comment.

mulek pleasant 
Rating:
4.0

Customer did not leave a comment.

Shannetta Jones 
Rating:
3.0

They told me not to worry about checking it out when I brought the truck back after hours that they wouldn’t charge me the $20 and that the guy said he would just take care of it in the morning but they went ahead and charged me any way.

Pamela Bukowski 
Rating:
4.0

Customer did not leave a comment.

jeff Baldwin 
Rating:
3.0

Customer did not leave a comment.

Miguel Luna 
Rating:
3.0

Customer did not leave a comment.

Rylee Griffin 
Rating:
1.0

The speedometer didn’t work right To put gas in it was very difficult something wrong with where you fill the gas Truck filthy

Edward Zuniga 
Rating:
4.0

Customer did not leave a comment.

kira dewitt 
Rating:
5.0

Recommend

Jennifer Saldana 
Rating:
4.0

1st problem was no truck at the location I selected, The 2nd from where the first location sent ,still had no idea about the truck but found out, and made everything completely correct and got me a truck before I left that location. Other than that the only other problem that I had was fueling the truck back to half tank. The gas nozzle kept clicking off like the tank was already full but still showed that it was Below the half level. Went to 2 different gas stations and finally just had to barely hold the handle on. Something that should definitely not take 15 minutes to do. Other than that it was a wonderful experience.

michael purcell 
Rating:
5.0

Nothing

Steven Gannaway 
Rating:
5.0

No improvement needed.

GRegory Quinn 
Rating:
5.0

Customer did not leave a comment.

Denise Freeman 
Rating:
3.0

I’m my opinion if you have to call customer service because you can’t get your rental and then they change your location to get a different truck there should be a discount. I don’t think I should’ve paid full price for a U-Haul screwup!

Cody Durbin 
Rating:
2.0

I was never told by anyone that I had to use a credit card. I was also never told by anyone that if I paid with cash, a debit card or a prepaid debit card that I would be charged a deposit or how much that deposit would be. No one emailed me any of that information and no one at the store told me that until I tried to pay with cash and a debit card. Even then I was never told how much the deposit would be.

Jennifa Dix 
Rating:
3.0

The truck was very dirty, it looked like it hasn't been cleaned in a long time. Even though I completed an online check in, it took me more than 20 minutes for the place to give me the truck and everything I needed to move on.

Maria Belen Ortega 
Rating:
5.0

N/A

renee memmemga 
Rating:
3.0

Customer did not leave a comment.

JOSHUA MASTERSON 
Rating:
2.0

5am pick up. App wouldn't allow it. Called Customer Service, claimed I was too late. Changed pick up time to 7am. App still wouldn't allow pick up. Called Customer Service, claimed the location required "hand delivery". Rented from this location, always used 24/7 app pick up. Location opened at 7am. Key was in back of locked truck as normal. Lost 2.5 hours of my time picking the truck up. Drop off began on app. App wouldn't verify my location. Went inside to have drop off completed. Staff said I was already logged in to drop off from app. Took 45 minutes to complete drop off. I've now rented from 2 different locations on 3 different days. None have taken less than 1.5 hours to complete pick up trying to use online app. Spent a LOT of time on phone with customer service.

Henry Miller 
Rating:
5.0

I can't think of any improvements needed. The customer service was incredible and they were the friendliest people which made our experience a pleasure. Thanks for everything. 👍😊

Dorothy Williams 
Rating:
3.0

I don't know how much of the problem was internet signal in front of this store and how much of it was your software/system, but it took me nearly an hour-and-a-half to get through the app pick up system. The signal definitely failed multiple times, but the failure of your system to acknowledge my pics sent and then make me start back through steps I had already completed was extremely frustrating. There was nothing simple about the process, and even when I did manage to reach the point of approval, the coded lock on the back of the truck took a lot of adjusting multiple times before the 4 dials matched up to allow me to open the lock. The staff when doing an "open hours" pick up is very accommodating, but picking up "after hours" is a nightmare.

Henry Miller 
Rating:
4.0

Customer did not leave a comment.

Bob McCann 
Rating:
4.0

Staff are excellent and very accommodating.

Bob McCann 
Rating:
5.0

Customer did not leave a comment.

alvin johnson 
Rating:
5.0

Customer did not leave a comment.

Bob McCann 
Rating:
1.0

Where do I start…first of all I have rented from UHaul previously numerous times without issue. This time was an exception. I arrived at 7:55 and was told by the rep in the control center it would take 15minutes. I left at 8:30. I was asked what the add on was and I said moving blankets. Oh, we don’t have those. Okay, so what am I going to do? They called around several places before they found them at the Paxton location that I had to make another stop to pick up making me late for the movers I had on the clock paid for thru UHaul movers. Paxton facility was awesome. Rantoul facility was horrible. When I went to return the truck he tried to bill be for an additional day because I was late. I said that’s not happening and explained the whole situation when I picked it up. The truck was also not clean and there was a container of cheese curds behind the passenger seat that had been there for who knows how long. No good and not happy!

Janet Bathon 
Rating:
3.0

Vehicle air condition did not work which made it difficult to drive during the day. wipers were aged so bad we had to pull over when it began raining.

Zach Palmer 
Rating:
5.0

The same thing you did for me.Thank you ...

Gwendolyn Warner 
Rating:
5.0

The parking lot was horrible! Huge holes everywhere. But I don’t think U-Haul is responsible for the parking area. It’s in a little mini mall.

Brooke Hammock 
Rating:
5.0

Discount was awesome. Move went well. Very satisfied

david kruger 
Rating:
1.0

First truck we were to get smelled like smoke, parking brake was broken. Second teuck we got was not clean. we had to sweep out the back and clean the whole console area where something had spilled

Kenneth Dugger 
Rating:
4.0

Customer did not leave a comment.

ARTEMUS JONES 
Rating:
5.0

Great service! Truck ready when we walked in.

Brenda Crane 
Rating:
5.0

Customer did not leave a comment.

David Daugherty 
Rating:
5.0

Customer did not leave a comment.

Margolita Rouse 
Rating:
5.0

Customer did not leave a comment.

nannettee saunders 
Rating:
5.0

Wonderful experience! Good help! Excellent service!

patricia ayers 
Rating:
5.0

Nothing you were wonderful

Michele Cokeley 
Rating:
4.0

Customer did not leave a comment.

Richard Hurd 
Rating:
5.0

Went great overall! The process was easy & quick. Also very affordable and the store Associates were friendly.

Cherie Jackson 
Rating:
5.0

Customer did not leave a comment.

Larry Harman 
Rating:
5.0

Make sure the inside is properly clean

LARRY HAYES 
Rating:
2.0

Location was an hour away from location I requested and I was notified less than 2 days in advance. The staff member asked me questions from information I already provided and the check in process was long and annoying

Kiley Weidenburner 
Rating:
5.0

Customer did not leave a comment.

Lauren Sabia 
Rating:
5.0

The person who checked us out was Greg and he did a great job. The safety hooks were too small and he fixed them to work correctly. Great job!!

Tim Mooney 
Rating:
3.0

Customer did not leave a comment.

Regina McGuire 
Rating:
5.0

Great service Professional Empathetic

Alexis Todd 
Rating:
3.0

Customer did not leave a comment.

Ralph Carter 
Rating:
5.0

Very good customer service Mark was very good

Brad Martin 
Rating:
2.0

Customer did not leave a comment.

Bianca Hair 
Rating:
5.0

Customer did not leave a comment.

adela ramos sanchez 
Rating:
5.0

Customer did not leave a comment.

Kim Lavin 
Rating:
4.0

Customer did not leave a comment.

David Guggenheim 
Rating:
5.0

Customer did not leave a comment.

Jenifer Newell 
Rating:
5.0

Customer did not leave a comment.

Lindsey Echols 
Rating:
5.0

Customer did not leave a comment.

RAYMOND SOLTYSIAK 
Rating:
2.0

The internet service was spotty and my reservation had to be restarted three times a 30 minute process. This didn’t include the 15 minute wait for the technician to assist us because the other person wasn’t able to help us with uhaul rental. Very nice but older staff and internet for building being poor ruined the experience for me. If I wasn’t needing the rental I would of went else where, but I try to shop local. Thank you for the survey!

KATHY ARENDS 
Rating:
4.0

I was charged $12 for gas! The guage didn't even move because I took it only a couple miles.

Jennifer Day 
Rating:
3.0

I had a problem with paying cash then I had before

Orrin Rowe Iv 
Rating:
3.0

Customer did not leave a comment.

Stacie Costello 
Rating:
5.0

Customer did not leave a comment.

Amanda Martin 
Rating:
5.0

Very friendly people.

Edward Paczkowski 
Rating:
5.0

Customer did not leave a comment.

Tim Gartner 
Rating:
5.0

I shouldn’t have to drive 30 min, past 5 Uhaul places to get a trailer.

Mark McCollum 
Rating:
5.0

Very Friendly staff

CONNIE CENZANO 
Rating:
5.0

Customer did not leave a comment.

Carl glick 
Rating:
5.0

Great and professional customer service.

MICHAEL SAVAGE 
Rating:
4.0

Customer did not leave a comment.

John Wielinjski 
Rating:
5.0

Customer did not leave a comment.

MARY JONES 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Perry 
Rating:
5.0

Customer did not leave a comment.

Dana White Jones 
Rating:
5.0

I had thought that the whole process from ordering the truck to returning it exceeded my expectations. Keep up the good work.

MICHAEL TANGUAY 
Rating:
5.0

Customer did not leave a comment.

BRENDA SERRANO 
Rating:
5.0

Customer did not leave a comment.

KENYONWILSON MCWILLIAMS JR 
Rating:
5.0

Customer did not leave a comment.

James Calhoun 
Rating:
5.0

Customer did not leave a comment.

ELIAS MENDOZA 
Rating:
1.0

Customer did not leave a comment.

Xavier Lindsey 
Rating:
5.0

Customer did not leave a comment.

JOHN KLEINSTEIBER 
Rating:
5.0

Very good everithing

KARINA BUCIO GARCILAZO 
Rating:
5.0

Customer did not leave a comment.

Marguerite Bailey 
Rating:
5.0

Customer did not leave a comment.

VIRGIE HUGGER 
Rating:
3.0

It seemed like I was being charged to do the work of a uhaul employee. One question asked if I had left the truck clean. Soon saying yes it asked for photo verification that the truck was clean. Was there going to be a penalty for a less than perfect truck? Doesn’t uhaul have employees that maintain their trucks.

John Greenhalgh 
Rating:
5.0

I reserved this trailer almost a month in advance at a location closer to my home. UHaul called me the day prior to my scheduled pick up date to tell me I would need to pick up the trailer at this location, 120 miles from my home, a 5 hour round trip. This is in no way a customer friendly process.

MARK KIRBY 
Rating:
5.0

Customer did not leave a comment.

Kelley Vin 
Rating:
4.0

The truck I used had a broken door

KARTINA ALLEN 
Rating:
5.0

Customer did not leave a comment.

Kyle Robinson 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY PALMER 
Rating:
1.0

I called like the paperwork stated to do. They were rude and ended up having us go inside and ask for them to come check in the rental. The guy was also working the paint counter while the other employees stood around and watched us wait. Once we got to return the rental, he was very slow and with any question that was asked the response was "that is a UHaul thing and they don't control anything" he also kept stating "UHaul is new to the store, only about six months" so it was not helpful. I would rather drive to a neighboring town to not have to deal with this location again.

Christine Grice 
Rating:
5.0

The gentleman that assisted us with the rental was fantastic and made the experience pleasant. I didn't get his name but he provided excellent customer service!

AMY ZOOK 
Rating:
4.0

Customer did not leave a comment.

Emily Little 
Rating:
5.0

Customer did not leave a comment.

TINA CARADINE 
Rating:
5.0

I reserved a truck at least a month in advance and was told I could pick up the truck in Champaign, IL. A couple of days before the date before I was to pick it up, I received a call that I would need to get the truck in Rantoul, IL. That equated to approximately 36 total miles out of my way to pick up the truck that was supposed to be in Champaign originally. I will admit that it was not a major thing, however it was still an inconvenience and I would have felt better about it had I been told in the beginning that I would not be able to get the truck in Champaign.

JAMES PADILLA 
Rating:
3.0

When I indicated on the check-out app that the cab wasn't clean and I took a picture to verify, the app crashed on me. When I opened the app back up, it already indicated the truck was in use. I never got to verify mileage and fuel level, and the staff didn't know what to verify those things once the app had already shown the truck in use. Truck had dog kibble in cab, dash indicated left front tire was low (it had 40lbs of pressure, compared to the 80 lbs required); dash also indicated service was needed on the Stabilitrack; fuel was at a half-tank (I wasn't charged for returning less than a full tank, but I also returned it at 7/8 of a tank). I expect (and usually receive) a rental vehicle with a full tank, so I don't have to add filling up to my pre-trip tasks, and since I'm sure someone prior to my contract would have received a full tank, someone along the line was charged for not returning the truck with a full tank, but the tank was never re-filled. On returning the truck, the online check-in, after receiving my payment, only momentarily flashed the screen which told me what to do with the key and lock. Fortunately, the location was still open, so when I took the key and lock inside, they simply said they would handle it from there. This location hasn't been offering U-haul very long, but it's clear the staff wasn't familiar with the online offerings (or the attention needed to be given the vehicles, rather than allowing the online check-ins to take all responsibility for the condition of the vehicles), which is a major attraction for rentals in this day. This location is first and foremost a hardware store, from which I appreciate the personal service, but the addition of U-haul did not result in the same level of service, again, because of a lack of training. They're still a major improvement to their closest U-haul competitor. I'm hoping experience (and training) will make them as attractive an option for rentals as they are for hardware.

Henry Miller 
Rating:
3.0

Customer did not leave a comment.

RANDAL DAHL 
Rating:
5.0

Customer did not leave a comment.

RANDY MAY 
Rating:
5.0

Customer did not leave a comment.

CHARLES GRANT 
Rating:
5.0

Customer did not leave a comment.

EDWARD HURLEY 
Rating:
5.0

Problem free experience

DONNIE LAMMEY 
No reviews have been submitted for this location.

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