The location was incredibly dirty. There was trash everywhere and just crap all over. While the renting equipment part went okay, we will never rent from that location again due to the above. The office was dirty and smelled terrible, the yard was completely trashed, etc. For a business, it should be a little better taken care of.Rodney D.
Lovers Lane Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Portage, MI 49002
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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First of all, the closest van or truck available to me was many miles away which I had to pay for extra. The woman at the desk when we signed papers seemed to be annoyed to have to explain things to me. The man who gaves us the vehicle either spoke very little English or pretended to, so my questions weren't answered. They weren't friendly by any means but I guess I was not there for customer service. Too bad my area doesn't have many options. When we dropped off the vehicle, the before mentioned man didn't want to get us a receipt nor did he want to look over the vehicle. We insisted on both before leaving and didn't receive the receipt. This is more about the establishment and not u haul itself I guess. What happened to customer service, it's all "All we care about is your money, goodbye". Bad customer service experience! Van needed oil change and was in bad need of a bath in the outside.Megan B.
Never received the final bill. No one was available when I returned the trailer about early, about 12:45 PM. Trailer was in acceptable condition, and access to the parking area was good. I called and let the proprietor know that I dropped the trailer.David T.
The uhaul rent on lover's lane has very good rental equipment and has flexible rental lease equipment. Very nice employees that work there and respectful. I would rent there again in the future and renamed them to other people. Thank you Joseph Starks.Joseph S.
Very nice people and overall great experience!Trisha P.